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Q1. We want to understand the level and depth of your expertise in the technologies we use at Youth+ and gain a rounded picture on your abilities. We value experience as much as certifications or degrees.
For “Level of Expertise” note the following criteria:
1.
No experience
2.
No experienced but used a similar product (add row to this table to indicate your expertise in a similar product)
3.
Base level – have installed once or twice, using standard/default configurations, and undertaken simple troubleshooting
4.
Intermediate – as for base level, but have configured non-standard installations and undertaken more complex troubleshooting
5.
Expert – as for Intermediate but in depth understanding of the working of the product and capable of working under pressure to reinstate a failed product from scratch
For “Train staff to base level” – if you feel you have knowledge and familiarity with a product to enable you to direct staff in a one-on-one situation to install and configure a product to base level standard indicate Y in this column.
Product Latest version used
Earliest version used
Number of years of experience
Level of expertise
(1 to 5)
Specify
Certification
Training Courses
Undertaken
MS Windows Server
MS Exchange
MS Active Directory including Group Policy,
DNS, DHCP
MS SQL Server
MS Sharepoint
VMware / vSphere –
ESXi
VEEAM
Symantec Backup Exec
Sophos AV
DELL KACE K1000
DELL KACE K2000
Manage Engine –
Service Desk
Cisco WAN & LAN, switches, routers,
firewall, VLANs
Cisco Meraki
Security/Firewall
Train staff to base level
(Y/N)

Cisco Wireless LAN
Controller and Wireless
Access Point
configuration
Office 365
3CX Phone
System/VOIP
Mobile Device
Management (MDM)
JAMF Casper Suite Mac
/iOS
Netsus
Apple Mac / iPad / iPhone Management
Ground Control / iOS
Provisioning
Lotus Notes Server
TASS – Student
Administration System
Q2. We want to understand the scale of infrastructure where you have applied your skills. Please give a brief overview of the environments where you have used the above technologies, include information such as number of users, number of servers, number of desktops, number of mobile devices and network topology.
Q3. For each criteria below either add a paragraph to demonstrate how you meet the criteria or if covered in your resume just indicate “Covered in resume”.
 Support for the ethos of the Edmund Rice Education Australia Charter
 Strong interpersonal, communication and organisational skills
 Ability to work effectively as part of a team and with minimal supervision
 Strong knowledge and skills in the day to day running and problem solving of issues in complex network, communication and information system infrastructure
 Technical skills with installing and maintaining servers/desktop operating systems/applications
 Scripting ability e.g. powershell, batch, vbscript
 Ability to write quality IT support documentation
 Australian Driving Licence
 Experienced working for an IT Service in an educational environment
 Computer science, engineering or equivalent degree / professional certification
 Experience in documenting processes
 Knowledge of ITIL methodology
 Programming ability – C#/VB