Everyone Loves SharePoint
Keys to Successful SharePoint Training
Presented by: Liz Sundet
Dilbert on Training:
Philosophy on Training
• I’ve trained thousands of users on
•
•
•
•
SharePoint
ERP Systems
Project Management Software
Business Analysis and Project Management
• Write online classroom and live training for Rochester Community
and Technical College (Mayo Clinic) for BA’s.
• When it comes to SharePoint:
• If users are trained properly, questions answered and they start to
see the advantages SharePoint provides, they will love it.
Dog Shaming--“Users are like puppies, they don’t
come trained” – Raymond Mitchell
@SharePointPuppy
#SharePointPuppy
Discussion Areas:
• What are the different learning styles
• VARK Model
• How to use the learning styles when training SharePoint users
• Other techniques for training users
• Coaching techniques
• 3 point technique (Show-Guide-Train)
• Gamification for training users
• Things to remember to select the right types of training
Visual
Aural
Reader/Writer
Kinesthetic
Reference: http://www.vark-learn.com/english/index.asp
How to set up a tent
Visual = “Cool there’s pictures”
Aural = Read directions out loud and do
one step at a time
Reader = Follow directions by reading
the entire manual before starting with
step 1
Kinesthetic = take out of box and start
setting up based on what they have
seen or what seems logical to them
Visual
Charts
6
5
4
3
2
1
0
Category Category Category Category
1
2
3
4
Series 1
Series 2
Series 3
Reference: http://www.learningstyles.org/styles/visual.html
Aural Learner
Reference: http://www.learningstyles.org/styles/aural.html
Talk it out
Recorded Instructions
Repetition
Repetition
Repetition
Reader/Writer
Learners
Reference: http://www.vark-learn.com/english/page.asp?p=readwrite
Kinesthetic Learner
Reference: http://www.learningstyles.org/styles/kinesthetic.html
Fun facts about VARK and learning
• Majority of the population is?
• Most males are of this learning style?
• Most females are of this learning style?
• Most schools and businesses deliver in this learning style?
Types of SharePoint Training
Drawbacks to Traditional Classroom Training?
Coaching
Drawbacks to Coaching?
Show-Guide-Train
Telling, Telling, Doing, Testing
Gamification
Gamification in SharePoint
Game Training for SharePoint
Drawbacks to Gamification
Key points from the session
• VARK Model– go to http://www.varklearn.com/english/index.asp for your own assessment of
what your learning style is as well as more information.
• How VARK styles are applied to training so everyone will love
it
• Use of Coaching, Show-Guide-Train and Gamification
techniques that can be used to enhance VARK styles for even
better training
• Start simple, build upon each concept
Remember
• SharePoint is like a puppy:
• You need to feed it, play with it, apply
crawl-walk-run and constantly have
training on it.
• If you leave SharePoint alone, you
will end up cleaning up a lot of crap
• Positive reinforcement with
“treats”! It’s great for user
adoption and training, so make it a
game
• Repetition is key to success
• People love a happy puppy and
everyone should love SharePoint
@SharePointPuppy
#SharePointPuppy
Questions??
Contact me!
• Liz Sundet– Applications Architect with OneNeck IT Solutions
• MBA, PMP, CBAP, CSM
• Musician:
Dog Lover:
• Biker: “Throttles, not pedals”
• Email: liz.sundet@oneneck.com or lsundet@earthlink.net
• Follow on Twitter: @percusn
• Connect with me on LinkedIn
• http://www.linkedin.com/in/lizsundet/
• Blog: itsocialbutterfly.wordpress.com