Welcome to New
Tutor Training
Friday
January 10, 2014
8:00 am – 5:30 pm
Time
Session
8:00-8:30
Introductions
8:30-9:00
SLC and Tutorial Services Overview
9:00-9:50
AT and DIT Program Overviews
9:50-10:00
Break
10:00-10:50 AT and DIT Program Details
10:50-11:00 Break
11:00-12:00 Starting the Session/Roundtables I/Quiz bowl
12:00-1:00
Lunch
1:00-1:50
Conducting the Session/Roundtables II/Skits
1:50-2:00
Break
2:00-3:15
Concluding the Session/Roundtables III/Skits & Mock Tutoring
3:15-3:30
Break
3:30-4:00
AT and DIT Policies
4:00-4:30
Veteran Tutor Panel
4:30-5:00
Employment Requirements
5:00-5:30
Minute Paper and Closing Remarks
8:30 -9:00 am
Overview of
Sanger Learning
Center
We are a university-wide learning resource dedicated to
students’ mastery of course content and development of
transferable academic and professional skills.
Sanger Learning Center Services
Course Content Help
Study Effectiveness Tips
• Private Tutoring
• Learning Specialist
Appointments
• Math/Science Drop-In
Tutoring
• Math Refresher Classes
• Peer Academic Coaching
(undergrads only)
• Math Exam Reviews
• Study Skills Workshops
• Study Groups (PLUS)
SLC Classes and Workshops
Math Refreshers and Reviews
Study Strategies Workshops
•
Algebra Refresher
•
Trigonometry Refresher
•
Calculus Refresher for M 408L/S and
for M 408D
•
•
•
•
Time and Procrastination
Study Smarter, Not Harder
Preparing for the GRE*
Surviving Finals 101
•
Third Exam Reviews: M 305G,
M 408K, M 408L
•
•
•
Choosing a Career (CSACC)
Resume Writing (CSACC)
Finding an Internship (CSACC)
•
Final Exam Reviews: M 305G,
M 408K/N, M 408L/S, M 408C,
M 408D
Register for these free classes and workshops on our website.
Outreach Presentations
• Student organizations and faculty members can request
interactive presentations on a variety of topics:
– Service overview or service overview with tour
– Learning topics include reading; study smarter, not harder;
test taking; time and procrastination; transition from high
school to college; and writing
– Various career topics (CSACC)
Course Specific Study Groups
•
Supplemental Instruction
– Optional weekly discussion sections for students enrolled in historically difficult, large
format courses
– Not only helps students with course material, but also helps them develop the skills they
need to become successful and self-sufficient students
– American Studies, History, International Relations, Government, Classics, Religious
Studies, Math, and Economics
•
Peer Led Undergraduate Studying
– Provides peer-led study groups for a number of difficult, upper-division courses (biology,
biochemistry, and government)
– Students can attend any study group at any point in the semester to review for an exam,
discuss confusing concepts, or work through practice problems.
– Preceptors: student group leaders currently enrolled in the class who provide a
collaborative group study experience
TUTORIAL SERVICES
Ed Fernandez
DROP-IN
APPOINTMENT
TUTORING
SMALL-GROUP
TUTORING
TUTORING
(AT)
(SGT)
(DIT)
Ed Fernandez
Grace Pratt
Pamela Way
Approximately 220 Tutors,
Graduate Writing Consultants, Undergraduate
Assistants, and Student Associates
GRADUATE STUDENT
WRITING SERVICE
(GSWS)
Pamela Way
What is Tutoring at the SLC like?
AT vs. DIT
AT
DIT
Where
3rd floor in Jester across the hallway
from JES A312 and A314
JES A315
What
Many courses
(ACC, BIO, CH, CS, ECO, EE, EM, FR, M,
MIS, PHL, PHY, SPN, Stats, Writing)
Fewer Courses
(Lower Division Math, Physics,
and Chemistry Courses only)
When
Set your own schedule
Recurring Weekly Schedule
How
Hour-long interaction
Multiple 3-5 minute interactions
Hours of Operation
Appointment Tutoring
Every day (Monday – Sunday)
Flexible between 7:00 am and 11:00 p.m.
(last appointment at 10:00 p.m.)
Drop-In Tutoring
Monday – Thursday, 11:00 a.m. – 10:00 p.m.
Friday, 11:00 a.m. – 3:00 p.m.
Sunday, 5:00 p.m. – 10:00 p.m.
(closed Saturdays)
Dates Programs are Open (AT & DIT)
AT
01/13/2014 through 05/02/2014
(although you are not required to do so, you may post
appointments during finals – through 05/13)
DIT
01/21/2014 – 05/02/2014
9:00 – 9:50 am
Program Overviews
Appointment Tutoring
AT Process Outline
• Open your available appointment times online
(set your own schedule).
• When a student books one of your
appointments, you will receive an email.
• Show up for your session on time.
• Tutor for one hour.
• Go online and document the status of your
session.
MyUGS Portal
MyUGS Portal
Notifications and Messages
Tutor Dashboard
After the session is booked
• Contact your tutee by phone or e-mail before the
first session
• Your tutoring sessions must take place in the Sanger
Learning Center (SLC) tutoring tables*
Tutor Expectations
• If you can’t make your session, you must let your
tutee know 24 hours before the appointment
(otherwise you are expected to keep the
appointment).
• If you have an emergency, let me AND your tutee
know as soon as possible.
• Only the tutee can cancel the session online.
• Failure to show to a tutoring appointment will
result in disciplinary action.
If you’re a no-show…
• Tutees should wait 15 minutes for their tutors.
• Tutees will document you as a no-show, which
generates a notification to you and TS
administrator.
• You must contact Ed within 24 hours of the
notification – no exception.
• If your tutee does not mark you as a no-show, LET
ME KNOW so that I can do so.
Tutee Expectations
• Tutees must provide 24-hour ONLINE notification
to cancel.
• If a tutee fails to show, he/she must pay for the
appointment.
• Neither you nor the tutee can arrange for a
missed session to be documented as completed –
this may result in your termination.
What if the tutee is a “no-show”?
• Wait 15 minutes (not 14!) for your tutee.
• Leave a polite, professional note for your tutee on
the Tutor Message Board.
• You will still be paid for the session – but you must
stick around for the entire hour.
• Document the no-show online – NO EXCEPTIONS!
Program Reprimands
Following the policies and procedures for Tutorial
Services is essential. Failure to follow these
guidelines may result in reprimands:
1st missed session = verbal reprimand
2nd missed session = written reprimand
3rd missed session = termination
(within the same semester)
Drop-In Tutoring
DIT Process Outline
• About half of you will work in DIT.
• If you work in DIT, you will have a regular
weekly schedule (ex: T & Th 1-3 pm).
• Show up for your shift on time, log in.
• Help students who have questions.
• Stay for your entire shift, log out.
DIT Layout (JES 315)
Grace’s
office
Pam’s
office
PHYSICS
DIT
front
desk
CHEMISTRY
MATH
entrance
Example of a Schedule
DIT - Shift Obligations
• Tardiness policy
– After 3 incidences your work history for the
semester will be reviewed and you may face
disciplinary action.
• Absence policy
– After 2 incidences your work history for the
semester will be reviewed and you may face
disciplinary action.
Working in DIT
• Work with other tutors, not beside
• Talk with other tutors
• Talk with TS team staff
9:50 – 10:00 am
BREAK
10:00 -10:50 am
Now the ‘How to’…
How to offer appointments online...
What to do after a session is completed…
Questions about AT?
How to work in DIT…
DIT Log-In Screen
DIT Log In Status Screen
DIT Time Clock History
DIT Question Queue
• Students receive a “pin and chip” set when they log in
• Students place the chip next to them on the table
• When a student has a question, that student’s pin goes
on the rod below all other pins
• Tutors always take the top pin (highest in the queue)
and find the student with that number
• Tutors return the pin to the student when the question
is finished
• Students return their pin and chip set when they log
out
DIT Table Management
• 3 to 5 minutes is an estimate for assisting a single
student
• You can stretch that time (5-7 minutes) when traffic is
low or you are helping more than one student at a time
• Sometimes it is beneficial to ask a whole table “would
anyone else here like some help on problem #14?”
• Always move from one table to another by some
pattern
• Use the whiteboard when it’s convenient, but erase
your work or ask the students to erase it when they’re
done
When you get stuck (and you will)
• Feel free to stop and ask another tutor but
always tell the student “give me just a minute
and I’ll be right back to you”.
• Ask another tutor, but please no table
assignments: “Jay, go help that student”
• When you get stuck and another tutor helps,
watch that tutor’s explanation
Resources in DIT for all Tutors
• Textbooks, calculators, rulers and molecular model
sets are located behind the DIT front desk, available
to be checked out.
– Tutors can take them to their AT sessions.
– Students must use them in DIT
• The computer on the outside of the DIT front desk is
available when you are in a bind (Wolfram Alpha,
etc.)
• Students may access a public computer located
behind the DIT reception desk
If you are running late…
• You must notify us and let us know how many
minutes late you will be, either:
– By Phone: Call the DIT front desk (512-475-8719) and leave
a message with the receptionist who answers the phone.
– OR –
– By Email: Send an email to p.way@austin.utexas.edu and
explain when you expect to arrive.
(This does not clear your tardiness from the record)
If you cannot make a DIT shift …
• YOU are responsible for finding someone to cover
your shift.
• Ask for coverage at least 72 hours before your
shift starts.
• Use the interface on MyUGS to request coverage
(DIT Shift Covers)
DIT Availability Schedule Submission
• You must submit a DIT availability schedule if you tutor
any of the following courses:
M 408C, M 408D, M 408K, M 408L
PHY 301, PHY316, PHY 303K, PHY 303L
CH 301, CH 302
• Schedule submission is done through MyUGS. You’ll soon
get an invitation to submit your schedule and instructions
for doing so.
• Deadline for submission is Thursday, January 16th
Accessing Availability Schedule
Completing Availability Schedule
Reviewing Availability Schedule
Verifying Availability Schedule
DIT Important Dates
01/10 – DIT availability schedule opens
01/16 – last official add/drop day
01/16 – availability schedule due
01/18th or 19th – DIT schedule posted
01/21 – DIT opens
05/02 – last day for DIT/last class day
Conflicts: DIT Availability – AT postings
Review the times you have submitted for DIT
availability carefully before opening appointments.
Do NOT overlap your DIT available times with
appointment tutoring times/sessions.
JUST. DON’T.
Questions about DIT?
10:50 – 11:00 am
BREAK
11:00 am - noon
STARTING THE SESSION:
SETTING UP YOUR SESSION
Establishing rapport
Getting contextual information about your student
Establishing expectations
Setting the agenda
12:00-1:00 pm
LUNCH
When you return from lunch, sit at a
different table
1:00-1:50 pm
CONDUCTING THE SESSION:
TUTORING YOUR STUDENT
Breaking the task into parts
Assessing prior knowledge
Questioning
Explaining content
Checking for understanding
1:50 – 2:00 pm
BREAK
Everyone Switch Tables!
2:00 – 3:15 pm
CONCLUDING THE SESSION:
REINFORCING LEARNING
Checking for understanding (general)
Planning completion of work with student
Arranging and planning the next session
Ending on a positive note
3:15 – 3:30 pm
BREAK
3:30 -4:00 pm.
Elements Common to Both
Programs (AT & DIT)
Work Schedules
• Required to be available 10 hours each week
• Not guaranteed 10 hours each week
• Work hours = AT hours + DIT hours
• Must work a minimum of 3 hours in AT
• “Total work load” (# hours worked on campus + class
hours) cannot exceed 39 hours per week between
classes and work (International students = 20)
• Undergraduates cannot work more than 20 hours in
any given week
What courses can I tutor?
Of the courses we offer, you may tutor only those
(or their equivalents) in which you have earned a
grade of at least a B
If you’d like to change (add/delete) the courses you
appointment tutor, please make the request to Ed in
writing.
For a list of courses we tutor, see the SLC section of the
UGS website.
Hours of Operation
Appointment Tutoring
Flexible between 7:00 am and 11:00 p.m.
(last appointment at 10:00 p.m.)
Drop-In Tutoring
Monday – Thursday, 11:00 a.m. – 10:00 p.m
Friday, 11:00 a.m. – 3:00 p.m.
Sunday, 5:00 p.m. – 10:00 p.m
(closed Saturdays)
Reminder
You cannot work for another tutoring service, or as
an independent contract tutor, for any course for
which the Sanger Center provides tutoring.
You can work off campus should you choose to do so,
but you need to notify us in writing.
Confidentiality
Confidentiality is crucial
• Do not discuss your student – work or personal with others
• Do not make negative comments about
professors or TAs (or other tutors)
If there is a student situation you would like to discuss,
please visit with one of the TS administrators.
Going beyond tutoring
You may sometimes feel that a tutee’s problems go
beyond academic content…
Please refer this student to the SLC main office for
appropriate services.
Yippee! It’s payday!
• Payroll cutoff is usually on the 15th and the last day of the
month at midnight
• You will get paid about 7 business days later
• You must first create and then certify both your AT and
DIT time sheets online in order to get paid.
• Document your session within 24 hours.
• All sessions must be documented in the payroll period in
which they occur.
• Go paperless and select direct deposit.
• Questions? Just ask us.
Upcoming Payroll Dates
Tutor Mailroom
• Tutor mailboxes are located in the tutor office
in JES A312.
• There is also a computer and printer there for
your tutoring-related work use only.
• Announcements, paystubs, SA info, etc. will be
placed in your mailbox.
• Check your mailbox at least once a week.
The Self-Assessment Process
• In their first semester, new tutors complete a selfassessment process (SA).
• The SA process starts Monday, February 3rd
• SAs not completed by February 28th may result in
termination.
• In addition, Tutee assessment offers you another
perspective from which to assess your skills
CRLA Certification
• College Reading & Learning Association
• Levels of CRLA certification:
Level*
Pay Rate*
Training Hours
Required
Tutoring Hours
Required
New Tutor
$11.00/hr
0 hours
0 hours
Regular Tutor
$11.25/hr
10 hours
25 hours
Advanced Tutor
$11.75/hr
20 hours
50 hours
Master Tutor
$12.50/hr
30 hours
75 hours
* Adjustments to Levels and Pay Rates are made only at the beginning of each long
semester.
** Grad student pay rates are $2.00/hour higher than those listed above
Ongoing Training
• Ongoing professional development is offered
through several campus venues.
• We have a tutor Facebook page – send Pam an
email to ask to join.
• We have a blog: http://blogs.utexas.edu/ugs-slc/
You may attend these events or participate in the
social media platforms to earn CRLA certification
hours and pay increases.
Who to see for what:
• Employment documentation – Chan Phan
(paycheck profile, I-9, SSN, etc.)
• Change to courses tutored – Ed or Pam
• CRLA certification/Self Assessment – Grace
• Payroll issues – Ed (AT) or Pam (DIT)
• Student issues – any TS staff
• Complaints – any TS staff
Next Steps for AT
• Log on and confirm your information on MyUGS
database (e.g., courses tutored, email address,
etc.). Also, review the various features on
MyUGS.
• When all your employment paperwork is
complete, you will be able to begin posting
sessions.
• Questions? ASK!
Next Steps for DIT
• Pam will notify you to submit your DIT Availability
Schedule
– Schedule submissions due by Thursday, 01/16
– Schedule posted on Saturday or Sunday (you will be
send email notification)
– Schedule begins Monday, 01/20
(runs through last class day, 05/02
4:00 – 4:30 pm
VETERAN TUTOR PANEL
4:30 – 5:00 pm
EMPLOYMENT REQUIREMENTS
Lisa Kiewra
5:10 – 5:20 pm
PLEASE FILL OUT MINUTE PAPERS
GOODBYE