ICT Hardware and Associated Services Panel
DRAFT - Statement of Requirement
Note to Tenderer:
For the purpose of this Statement of Requirement the following words have the following meaning:
a)
b)
c)
‘Must’ – is a mandatory requirement is defined as an absolute in respect to a product or service. A failure to
satisfy a Must requirement in respect of a product or service will result in the exclusion of that product or service
from consideration;
‘Should’ – is a requirement that the proposed product or service is assessed against, to be deemed either
compliant or non-compliant. Failure to meet a Should requirement may deem to product or service not
appropriate for use and subsequently excluded; and
‘Desirable’ – is a requirement that is advantageous but is not material to a compliant/non-compliant decision.
Note this requirement can often be affected by Must parameters, at this point product or services will be
assessed on the Must requirement.
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 2 of 44
Table of Contents
INTRODUCTION ....................................................................... 4
1
Understanding the SOR ............................................... 4
1.1
Using this document ..................................................... 4
1.2
How to determine which parts of this SOR apply to
a product ................................................................................... 4
1.3
How to determine which product belongs to which
Product Category ...................................................................... 4
1.4
The structure of the SOR ............................................. 5
COMMON REQUIREMENTS .................................................... 6
2
Common Hardware Requirements ............................... 6
2.1
BIOS and security requirements................................... 6
2.2
Power and environmental requirements ....................... 6
3
Common Warranty Requirements ................................ 7
3.1
Product replacement and warranty work ...................... 7
3.2
Warranty upgrades ....................................................... 7
3.3
Retention of components containing sensitive data ..... 7
4
Common Transport Requirements ............................... 8
4.1
General transport and delivery requirements ............... 8
4.2
Appropriate delivery methods for size of Order ............ 9
4.3
Temporary storage of purchased products ................... 9
DESKTOP PC – CATEGORY REQUIREMENTS ................... 10
5
Desktop PC – Category Hardware Requirements ...... 10
5.1
BIOS and security requirements................................. 10
5.2
Power and environmental requirements ..................... 10
5.3
System components ................................................... 10
5.4
OEM software considerations..................................... 11
6
Desktop PC – Category Upgrade/Downgrade Options
12
6.1
Upgrade options ......................................................... 12
6.2
Downgrade options .................................................... 12
7
Desktop PC – Category Warranty .............................. 12
7.1
Warranty period .......................................................... 12
STANDARD PC REQUIREMENTS......................................... 13
8
Standard PC – Business Use Case............................ 13
8.1
Product description..................................................... 13
9
Standard PC – Hardware Requirements .................... 13
9.1
System components ................................................... 13
10
Standard PC – Upgrade/Downgrade Options............. 13
10.1
Upgrade options ......................................................... 13
10.2
Downgrade options .................................................... 14
ALL-IN-ONE PC REQUIREMENTS ........................................ 15
11
All-in-One PC – Business Use Case .......................... 15
11.1
Product description..................................................... 15
12
All-in-One PC – Hardware Requirements ................... 15
12.1
System components ................................................... 15
13
Upgrade/Downgrade Hardware Options .................... 15
13.1
Upgrade options ......................................................... 15
13.2
Downgrade options .................................................... 15
WORKSTATION PC REQUIREMENTS.................................. 16
14
Workstation PC – Business Use Case ....................... 16
14.1
Product description..................................................... 16
15
Workstation PC – Hardware Requirements ................16
15.1
System components ...................................................16
16
Upgrade/Downgrade Hardware Options .....................16
16.1
Upgrade options .........................................................16
MOBILE PC – CATEGORY REQUIREMENTS .......................18
17
Mobile PC – Category Hardware Requirements .........18
17.1
BIOS and security requirements .................................18
17.2
Power and environmental requirements .....................18
17.3
System components ...................................................18
18
Mobile PC – Category Upgrade/Downgrade Options .19
18.1
Upgrade options .........................................................19
19
Mobile PC – Category Warranty .................................19
19.1
Warranty period ..........................................................19
STANDARD NOTEBOOK REQUIREMENTS .........................20
20
Standard Notebook – Business Use Case..................20
20.1
Product description .....................................................20
21
Standard Notebook – Hardware Requirements ..........20
21.1
System components ...................................................20
22
Standard Notebook – Upgrade/Downgrade Options ..21
22.1
Upgrade options .........................................................21
22.2
Downgrade options .....................................................21
ULTRA-MOBILE PC REQUIREMENTS ..................................22
23
Ultra-Mobile PC – Business Use Case .......................22
23.1
Product description .....................................................22
24
Ultra-Mobile PC – Hardware Requirements................22
24.1
System components ...................................................22
25
Ultra-Mobile PC – Upgrade/Downgrade Options ........23
25.1
Upgrade options .........................................................23
25.2
Downgrade options .....................................................23
TABLET REQUIREMENTS .....................................................24
26
Tablet – Business Use Case ......................................24
26.1
Product description .....................................................24
27
Tablet – Hardware Requirements ...............................24
27.1
System components ...................................................24
28
Tablet – Upgrade/Downgrade Options .......................24
28.1
Upgrade options .........................................................24
VDD – CATEGORY REQUIREMENTS ...................................25
29
VDD – Category Hardware Requirements ..................25
29.1
BIOS and security requirements .................................25
29.2
Power and environment requirements ........................25
29.3
System components ...................................................26
30
VDD – Category Warranty ..........................................26
30.1
Warranty period ..........................................................26
THIN-CLIENT REQUIREMENTS ............................................27
31
Thin-Client – Business Use Case ...............................27
31.1
Product description .....................................................27
32
Thin-Client – Hardware Requirements........................27
32.1
System components ...................................................27
33
Thin-Client – Upgrade/Downgrade Options ................27
33.1
Upgrade options .........................................................27
MOBILE THIN-CLIENT REQUIREMENTS .............................28
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 3 of 44
34
Mobile Thin-Client – Business Use Case ................... 28
34.1
Product description..................................................... 28
35
Mobile Thin-Client – Hardware Requirements ............ 28
35.1
System components ................................................... 28
36
Mobile Thin-Client – Upgrade/Downgrade Options .... 28
36.1
Upgrade options ......................................................... 28
MONITOR – CATEGORY REQUIREMENTS ......................... 30
37
Monitor – Category Hardware Requirements ............. 30
37.1
Ergonomic considerations .......................................... 30
37.2
Display components ................................................... 30
38
Monitor – Category Hardware Requirements ............. 30
38.1
Upgrade options ......................................................... 30
39
Monitor – Category Warranty ..................................... 30
39.1
Warranty period .......................................................... 30
19-INCH MONITOR REQUIREMENTS ................................... 31
40
19-inch Monitor – Hardware Requirements ................ 31
40.1
Display Components .................................................. 31
22-INCH MONITOR REQUIREMENTS ................................... 31
41
22-inch Monitor – Hardware Requirements ................ 31
41.1
Display Components .................................................. 31
24-INCH (16:9) MONITOR REQUIREMENTS ........................ 31
42
24-inch (16:9) Monitor – Hardware Requirements...... 31
42.1
Display Components .................................................. 31
24-INCH (16:10) MONITOR REQUIREMENTS ...................... 32
43
24-inch (16:10) Monitor – Hardware Requirements .... 32
43.1
Display Components .................................................. 32
27-INCH MONITOR REQUIREMENTS ................................... 32
44
27-inch Monitor – Hardware Requirements ................ 32
44.1
Display Components .................................................. 32
CENTRALISED SERVICES – CATEGORY REQUIREMENTS33
45
Service Requirements ................................................ 33
45.1
Order Monitoring ........................................................ 33
45.2
Reporting .................................................................... 33
45.3
Tenderer Supplied Technical Support ........................ 33
45.4
Provision of Asset Tags .............................................. 33
45.5
Asset Tagging ............................................................ 33
45.6
Asset Configuration & Control .................................... 33
45.7
Pre-delivery Configuration .......................................... 33
45.8
Pre-delivery imaging................................................... 33
45.9
Sanitisation Services .................................................. 34
45.10
Disposal Services .................................................. 34
INSTALLATION SERVICES – CATEGORY REQUIREMENTS36
46
Service Requirements ................................................ 36
46.1
Basic Installation ........................................................ 36
46.2
Extended Installation .................................................. 36
46.3
Support & Floor Walking ............................................ 36
46.4
Decommissioning ....................................................... 37
SERVER HARDWARE – CATEGORY REQUIREMENTS ..... 38
47
Server Hardware – Business Use Case ..................... 38
47.1
Product description..................................................... 38
48
Server Hardware – Category Hardware Requirements
38
48.1
System components ................................................... 38
SERVER RACK – CATEGORY REQUIREMENTS ................ 39
49
Server Rack – Business Use Case ............................ 39
49.1
Business Use Case .................................................... 39
49.2
Assumptions ............................................................... 39
50
Server Rack – Category Hardware Requirements ..... 39
50.1
System components ...................................................39
ABBREVIATIONS AND DEFINITIONS ...................................40
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 4 of 44
Introduction
1
Understanding the SOR
1.1
Using this document
1.1.1
This document sets out the Commonwealth’s requirements for each of the products and services
available through the ICT Hardware and Associated Services Panel (ICT Hardware Panel). The
products and services are split into the following Categories: Desktop PC, Mobile PC, Virtual Desktop
Devices (VDD), Monitors, Centralised Services, Installation Services, Servers and Server Racks.
1.1.2
The Desktop PC, Mobile PC, VDD and Monitors Categories are mandatory; products which qualify for
these Categories must be purchased by non-corporate Commonwealth entities subject to the Public
Governance, Performance and Accountability Act 2013 (Cth) through the ICT Hardware Panel.
1.1.3
The Centralised Services, Installation Services, Server Hardware and Server Racks Categories are nonmandatory services and products, which can be purchased at the discretion of all Commonwealth
entities through the ICT Hardware Panel.
1.2
How to determine which parts of this SOR apply to a product or service
1.2.1
The requirements which apply to a product include:
1.3

Common Requirements - which apply to every product which qualifies for the Desktop PC,
Mobile PC, VDD or Monitor Categories and includes Common Hardware, Common Warranty and
Common Transport Requirements;

Category Requirements - which apply to every product within the Category (there are unique
Category Requirements for each of the eight Categories); and

Product or Service-Specific Requirements - which apply specifically to that particular product.
How to determine which product belongs to which Category
Mandatory Categories
1.3.1
The Desktop PC Category includes: Standard PCs, All-in-One PCs and Workstation PCs.
1.3.2
The Mobile PC Category includes: Standard Notebooks, Ultra-Mobile PCs and Tablets.
1.3.3
The VDD Category includes: Thin-Clients and Mobile Thin-Clients.
1.3.4
The Monitors Category includes: 19-inch, 22-inch, 24-inch (16:9 & 16:10) and 27-inch Monitors.
Non-Mandatory Categories
1.3.5
The Centralised Services Category includes: Order Monitoring, Reporting, Tenderer Supplied Technical
Support, Provision of Asset Tags, Asset Tagging, Asset Configuration & Control, Pre-Delivery
Configuration, Pre-Delivery Imaging, Sanitisation and Disposal.
1.3.6
The Installation Services Category includes: Basic Installation, Extended Installation, Support & Floor
Walking and Decommissioning.
1.3.7
The Server Hardware Category.
1.3.8
The Server Racks Category.
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 5 of 44
1.4
The structure of the SOR
1.4.1
The structure of the SOR is as follows:
Mandatory
Common Requirements
Desktop PC Category
Requirements
Mobile PC Category
Requirements
VDD Category
Requirements
Monitors Category
Requirements
Standard PC
Standard Notebook
Thin-Client
19-inch Monitor
All-in-One PC
Ultra-Mobile PC
Mobile Thin-Client
22-inch Monitor
Workstation PC
Tablets
24-inch (16:9) Monitor
24-inch (16:10) Monitor
Non-mandatory
27-inch Monitor
Centralised Services
Category
Requirements
Installation Services
Category
Requirements
Order Monitoring
Basic Installation
Reporting
Extended Installation
Tenderer Supplied
Technical Support
Support & Floor
Walking
Provision of Asset
Tagging
Decommissioning
Server Hardware
Category
Requirements
Server Racks
Category
Requirements
Asset Tagging
Asset Configuration &
Control
Pre-Delivery
Configuration
Pre-Delivery Imaging
Sanitisation
Disposal
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 6 of 44
Common Requirements
2
Common Hardware Requirements
2.1
BIOS and security requirements
2.1.1
If present, the BIOS must be able to be configured to disable the following:
2.1.2
a)
individual ports (such as each of the USB ports or a DisplayPort);
b)
internal speakers (or as an alternative, be able to be physically disconnected);
c)
microphone (or as an alternative, be able to be physically disconnected);
d)
Wake-On-LAN;
e)
eSATA ports;
f)
infra-red functionality;
g)
wireless functionality; and
h)
Bluetooth functionality.
Non-volatile Memory should have a repository (i.e. space) to store the following information:
a)
an asset tag;
b)
a system serial number;
c)
the model of the product; and
d)
the product’s manufacturer.
2.1.3
Where requested, the Tenderer should provide a guide that includes a description and explanation of
each function and feature contained within the BIOS of the product.
2.2
Power and environmental requirements
2.2.1
The Power Supply Unit should provide 230/240 VAC 50 Hz power supply with capacity to support
operation of the product at full load, including a full complement of Internal Hardware.
2.2.2
The manufacturers Power Supply Unit should be supplied. The use of piggyback plugs is not permitted.
2.2.3
Power consumption should comply with version 6.1 of the US ENERGY STAR® ‘Program
Requirements for Computers’ and meet the test and performance specifications.
2.2.4
Where available, the product should have an EPEAT rating of ‘silver’ (in Australia), or greater.
2.2.5
Where available, the EPEAT product identification number should be provided.
2.2.6
The cooling system (e.g. fan) must support operation of the device at full load and should be a low
noise emission system, suitable for use in an office environment.
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 7 of 44
3
Common Warranty Requirements
3.1
Product replacement and warranty work
3.1.1
Where a product fails at, or within 24 hours of, first installation and power-on by the Commonwealth that
product should be replaced by the Tenderer.
3.1.2
Where a product persistently or intermittently fails over a short period of time that product should be
replaced by the Tenderer if requested by the Agency.
3.1.3
Agency Personnel and/or an Authorised Agent should be permitted to change, add or remove Internal
Hardware (e.g. add-on components) without warranty penalty.
3.1.4
All warranty work should be undertaken at a site nominated by the Agency Representative. The
nominated site for warranty work may be:
3.1.5
a)
at the Tenderer’s premises; or
b)
the premises where the product is located.
Where warranty work is performed at the Tenderer’s premises, the Tenderer should:
a)
pay the costs associated with transporting the product to and from the relevant site; and
b)
allow Agency Personnel, nominated by the Agency Representative, to inspect the Tenderer’s
premises; including auditing the facilities and personnel involved in undertaking warranty work.
3.1.6
Warranty work should be completed within the timeframe applicable to the selected warranty option.
3.1.7
The Tenderer should provide telephone or web based technical support, including the ability to raise
product issues and potential warranty work.
3.1.8
Where the Tenderer provides warranty related services it should provide a unique identification number
to the Agency, which corresponds (and can be used to track) each piece of warranty work.
3.1.9
It is desirable for the Tenderer to provide reasonable access for authorised Agency Personnel to the
Tenderer’s problem management or equivalent systems. The system should be configured to allow
Agency Personnel to monitor and report on the resolution of warranty work undertaken on products. The
Tenderer will manage access to the system and be responsible for resolving any problems associated
with accessing the system.
3.1.10
It is desirable for the Tenderer to provide on-site support, at the premise where the product is located.
3.2
Warranty upgrades
3.2.1
The Standard Warranty should be able to be upgraded to one of the following:
3.2.2
a)
24x7 Support; or
b)
Next Business Day Response.
The Standard Warranty should be able to be expanded to include:
c)
additional year(s) coverage; and/or
d)
include international coverage.
3.3
Retention of components containing sensitive data
3.3.1
The Tenderer should permit an Agency to ensure that storage devices have all traces of sensitive or
private data removed from the device before the product is removed from its premise and returned to
the Tenderer for warranty work or disposal purposes according to the following levels:
a)
Retention of Non-volatile Storage (Level 1) – the Tenderer should permit all components
containing non-volatile storage such as HDDs and SSDs to be retained by an Agency to dispose of
as they see fit, where the storage component has failed or the computer product is being disposed
of. Agencies will provide part numbers or allow inspection by cleared Tenderer Personnel of
removed non-volatile storage devices for warranty record purposes.
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 8 of 44
b)
Retention of Components (Level 2) - the Tenderer should permit all components that store
information at some stage, (such as motherboards, remote management cards, SCSI cards, RAM,
disks, etc. ) to be retained by an Agency to dispose of as they see fit, where the information
retaining component has failed or where the computer product being disposed of. Agencies will
provide part numbers or allow inspection by cleared Tenderer Personnel of removed components
for warranty record purposes.
4
Common Transport Requirements
4.1
General transport and delivery requirements
4.1.1
In general, the Tenderer should plan the production, imaging and configuration, packing, shipping and
delivery of all products to meet a “just in time” ordering process. The Tenderer notes that Agencies
prefer not to warehouse or hold any product(s) in storage on-premise.
4.1.2
The Tenderer should contact the delivery site and arrange an acceptable delivery time, at least
24 hours prior to delivery. Where requested, the Tenderer should also provide a delivery schedule to
the Agency.
4.1.3
Each Order should identify the delivery location(s), contact detail(s) of the Tenderer, contact detail(s) of
the Agency Representative and the delivery timeframe.
4.1.4
The Tenderer should transport product(s) to Metropolitan Sites, Regional Sites and Rural Sites.
4.1.5
The Tenderer should satisfy the following requirements:
a)
package product(s) in appropriate packaging materials to ensure that the product(s) are not
damaged in transit or storage – using environmentally appropriate materials and techniques
(e.g. using recyclable packing materials and bulk packaging);
b)
clearly identify the Order number on the outside of each package and on all delivery documentation;
c)
attach documentation on the outside of each package which identifies: the contents of the package,
the serial numbers of each product and the asset numbers of each product; and
d)
use a barcode, or similar scannable system, to track delivery of each package.
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 9 of 44
4.2
Appropriate delivery methods for size of Order
4.2.1
Depending on the quantity of products ordered and the delivery location, packing requirements may vary
from a single labelled cardboard box to an Australian standard, forklift compatible, pallet.
4.2.2
Where a pallet is required, a square pallet (1165 x 1165), which is compatible with Australian forklifts,
should be used. Pallets will not be packed any higher than 1.3m, or exceed 2,000kg. Product(s) on the
pallet will be wrapped together using clear wrap and in a manner which makes the product(s) easy to
identify without unwrapping.
4.2.3
Where the products require multiple pallets or are being shipped from overseas as a special order, the
Tenderer should deliver the products in a secure shipping container(s), which will be returned to the
Tenderer within a mutually agreed timeframe.
4.3
Temporary storage of purchased products
4.3.1
The Tenderer should provide temporary storage services (including secure storage options) where
requested by an Agency. For example where a substantial quantity of products is ordered but an
Agency is not able to accept or install the products immediately.
4.3.2
The Tenderer should be responsible for all aspects of the temporary storage, including insurance,
security and the transport arrangements from the storage facility to the delivery site.
4.3.3
Where temporary storage services are required, the Tenderer should permit Agency Personnel, or a
nominated Agency Representative, to inspect the storage premise.
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 10 of 44
Desktop PC – Category Requirements
5
Desktop PC – Category Hardware Requirements
5.1
BIOS and security requirements
5.1.1
Each qualifying product in the Desktop PC Category must include the following security features:
5.1.2
a)
Removable media write/boot control;
b)
Setup password (via BIOS); and
c)
TPM 1.2, or higher.
Each qualifying product in the Desktop PC Category must provide 10/100/1000 Gigabit Ethernet
Integrated on board with the following features:
a)
standard RJ45 interface;
b)
Wake-On-LAN;
c)
PXE compatibility;
d)
support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;
e)
support for IPv4 and IPv6;
f)
support for IPsec; and
g)
support for ASF 2.0.
5.1.3
The product should have the ability to save BIOS settings to external media and backup BIOS settings.
5.1.4
A machine based GUID should be supplied and stored in the system BIOS.
5.1.5
The product should support remote query and configuration of BIOS settings, including boot order.
5.1.6
The boot order should be configurable and support automatic PXE based rebuilds.
5.1.7
The boot order should be agreed with each Agency at the time of purchase. Any boot sequence should
be achievable. Serially selectable boot sequences are not acceptable.
5.1.8
The Tenderer should use the following boot order, where one is not specified by an Agency:
a)
embedded hypervisor;
b)
floppy disk drive (including USB FDD – if provided/required);
c)
DVD/CD-ROM drive;
d)
USB drive;
e)
HDD;
f)
ethernet card (PXE); then
g)
Wake-On-LAN (i.e. network boot).
5.1.9
If the configuration of the PXE card (fibre NIC) is separate to the boot order, the PXE boot options
should be enabled in the system BIOS.
5.1.10
It is desirable that the microphone jack can be disabled in BIOS or can be physically disconnected.
5.2
Power and environmental requirements
5.2.1
The Power Supply Unit should have the capacity to support operation of the device at full load.
5.2.2
It is desirable for the Power Supply Unit to provide 100/240 VAC 50-60Hz power supply suitable for use
outside of Australia.
5.3
System components
5.3.1
The Product Case should support installation of a tamper evident seal.
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 11 of 44
5.3.2
A USB keyboard should be provided with the product and be able to operate with an ASD approved
Interactive Link Multiple Computer Switch available on the EPL.
5.3.3
A USB mouse should be provided with the product and be able to operate with an ASD approved
Interactive Link Multiple Computer Switch available on the EPL.
5.3.4
The product should support Citrix and VMware client hypervisor technology, or similar technology.
5.3.5
Integrated high definition audio should be provided.
5.3.6
The product should have a DisplayPort (version 1.2 or higher).
5.3.7
The product should have audio in/out (i.e. headset and microphone) jacks.
5.3.8
It is desirable for the internal Hardware to be part of the current Intel Stable Image Platform, or an
equivalent or better program.
5.3.9
It is desirable for the Tenderer to provide timely firmware and driver software updates, where
requested. Updates are to be delivered through either ongoing web site access or in DVD format.
5.3.10
It is desirable to be able to upgrade the storage capacity of the HDD to at least 1TB.
5.3.11
It is desirable for the product to provide a Dual Layer DVD+/- RW optical drive, a slim-line DVD is also
acceptable.
5.3.12
It is desirable for the Tenderer to provide OEM drivers (32 and 64 bit versions) for the selected
operating system, including all eligible components, in an uncompressed format on DVD in non-active
file format (e.g. ‘.inf’, ‘.dll’ or equivalent). Driver versions and the preloaded operating system are to be
agreed with the Agency. The directory structure should look as follows:
a)
<product name>; then
b)
<device name>; and
c)
<device name> ...until all eligible components have been listed.
5.4
OEM software considerations
5.4.1
The OEM operating system should be 32 or 64 bit versions of the Microsoft Windows 7 or Microsoft
Windows 8 operating systems, or an equivalent operating system or better. The preloaded operating
system is to be agreed with the Agency.
5.4.2
Operating system support should be provided for all relevant versions of Microsoft Windows, as well as
relevant enterprise supported standard Linux distributions.
5.4.3
A COA Sticker should be clearly visible and placed on the Product Case.
5.4.4
Hardware and components that are designed to work with Microsoft Windows, or any other operating
system, should comply with the version of the operating system identified on the COA Sticker.
5.4.5
The Tenderer should note that the Commonwealth has a volume sourcing agreement with Microsoft for
the purchase of Microsoft products and software licensing. The Tenderer will not purchase Microsoft
software licences on behalf of an Agency, apart from the OEM software.
Introduction
Centralised Services
Common Requirements
Installation Services
Desktop PC
Server Hardware
Mobile PC
Server Racks
VDD
Monitors
Abbrev. &Definitions
ICT Hardware and Associated Services Panel – Statement of Requirement
Page 12 of 44
6
Desktop PC – Category Upgrade/Downgrade Options
6.1
Upgrade options
6.1.1
An Agency should be able to specify either a black or non-black (grey or off-white) keyboard in order to
meet WH&S requirements.
6.1.2
It is desirable for the hardware to provide 100 Mb multimode fibre NIC with SC connectors with the
following features:
a)
PXE compatible;
b)
support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;
c)
support for IPv4 and IPv6;
d)
support for IPsec;
e)
ASF 2.0 support; and
f)
support for Wake On LAN.
6.2
Downgrade options
6.2.1
If present, media devices should be able to be removed.
7
Desktop PC – Category Warranty
7.1
Warranty period
7.1.1
The Tenderer must provide a four year period Standard Desktop PC Warranty from acceptance of the
product by the Agency.
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Page 13 of 44
Standard PC Requirements
The requirements that apply to this product are the Common Requirements, Desktop PC – Category Requirements and the following:
8
Standard PC – Business Use Case
8.1
Product description
8.1.1
Products that qualify as a Standard Desktop PC include system components, without a Monitor.
8.1.2
Products are suitable for day-to-day computing functionality, it is expected that the product will represent
suitable capability for the vast majority of Agency Personnel.
9
Standard PC – Hardware Requirements
9.1
System components
9.1.1
The Product Case should be a small form factor case with at least one 3 ½ inch exposed drive bay.
9.1.2
Processor Type should be Intel Core i5 (third or fourth generation), or an equivalent or better processor.
9.1.3
The processors speed should be 3.2GHz, or faster.
9.1.4
The processor should be quad-core (4 Cores).
9.1.5
RAM should be 4GB DDR3 , or better, matched to processor speed.
9.1.6
There should be two memory sockets, of which one socket should be free for potential expansion.
9.1.7
The graphics engine should be an integrated graphics media accelerator, capable of supporting
resolution from 800 x 600 up to 2560 x 1600, or better.
9.1.8
The graphics chipset should be an Intel HD Graphics 4000, or an equivalent or better graphics chipset.
9.1.9
The graphics memory should be at least 1024 MB of integrated memory.
9.1.10
Storage capacity on the HDD should be 500GB RPM 7200.
9.1.11
The product should have at least five USB (version 3.0 or higher) ports with at least two ports on the
front of the Product Case.
9.1.12
It is desirable that four USB (version 3.0 or higher) ports be located on the front of the Product Case or
an appropriate USB extension hub be provided to give the same effect.
9.1.13
It is desirable to have a 120GB SSD.
10
Standard PC – Upgrade/Downgrade Options
10.1
Upgrade options
10.1.1
It is desirable to be able to upgrade the Product Case from a small form factor case to a 5 ¼ inch
exposed drive bay.
10.1.2
It is desirable to be able to upgrade the processor to i7 (third or fourth generation), or an equivalent or
better processor, at the time of purchase.
10.1.3
It is desirable to have the capacity to upgrade HDD internal storage.
10.1.4
It is desirable to have the capacity to upgrade SSD internal storage, at the time of purchase.
10.1.5
It is desirable to upgrade the RAM to 8GB DDR3, or higher, at the time of purchase.
10.1.6
It is desirable to be able to upgrade the graphics card, at the time of purchase, to a dual head graphics
card capable of driving the full range of specified monitors, including CrossFire and SLI options.
10.1.7
It is desirable to have liquid cooling support for system components.
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10.2
Downgrade options
10.2.1
It is desirable to be able to downgrade to 60 GB SSD internal storage capacity.
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Page 15 of 44
All-In-One PC Requirements
The requirements that apply to this product are the Common Requirements, Desktop PC – Category Requirements and the following:
11
All-in-One PC – Business Use Case
11.1
Product description
11.1.1
The product integrates the computer case and system components into the monitor, allowing the
entirety of the PC to be contained in one unit.
11.1.2
The product is suitable for day-to-day computing functionality, it is expected that the product will
represent suitable capability for the vast majority of Agency Personnel.
12
All-in-One PC – Hardware Requirements
12.1
System components
12.1.1
Processor Type should be Intel Core i5 (third or fourth generation), or an equivalent or better processor.
12.1.2
The processor speed should be 3.2GHz or faster.
12.1.3
The processor should be Quad-core (4 Core).
12.1.4
RAM should be 4GB DDR3, or better, matched to processor speed.
12.1.5
There should be two memory sockets, of which one socket should be free for potential expansion.
12.1.6
The graphics engine should be an integrated graphics media accelerator, capable of supporting
resolution from 800 x 600 up to 2560 x 1600 or better.
12.1.7
The graphics chipset should be an Intel HD Graphics 4000, or an equivalent or better graphics chipset.
12.1.8
The graphics memory should be at least 1024 MB of integrated memory.
12.1.9
The LCD Display should meet requirements as set out in Monitor Category Requirements.
12.1.10 Storage capacity on the HDD should be 500GB 7200 RPM.
12.1.11 The product should have at least two USB (version 3.0 or higher) ports.
12.1.12 It is desirable to have a 120GB SSD.
13
Upgrade/Downgrade Hardware Options
13.1
Upgrade options
13.1.1
It is desirable to have the capacity to upgrade HDD internal storage.
13.1.2
It is desirable to have the capacity to upgrade SDD internal storage, at the time of purchase.
13.1.3
It is desirable to upgrade the RAM to 8GB DDR3, or higher, at the time of purchase.
13.1.4
It is desirable to be able to upgrade to Intel Core i7 (third or fourth generation), or an equivalent or
better processor, at the time of purchase.
13.2
Downgrade options
13.2.1
It is desirable to be able to downgrade to 60 GB SSD internal storage capacity.
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Workstation PC Requirements
The requirements that apply to this product are the Common Requirements, Desktop PC – Category Requirements and the following:
14
Workstation PC – Business Use Case
14.1
Product description
14.1.1
The Workstation PC offers enhanced computing functionality above the Standard Desktop PC.
15
Workstation PC – Hardware Requirements
15.1
System components
15.1.1
The Product Case should be a full tower form factor case capable of supporting multiple size HDDs.
15.1.2
Processor type should be an Intel Xeon (second generation), equivalent or better.
15.1.3
The processor speed should be 2.0GHz, or better.
15.1.4
There should be a minimum of two processors.
15.1.5
Each processor should be a hexa-core (6 Core), or better.
15.1.6
RAM should be 32GB ECC quad-channel fully buffered DDR3, or better, matched to processor speed.
15.1.7
There should be sufficient memory sockets to provide up to 128GB.
15.1.8
The graphics engine should be dual head high end graphics capability cards (2560 x 1600, or higher).
15.1.9
The graphics memory should be at least 1GB of dedicated memory.
15.1.10 The graphics chipset should be NVIDIA Quadro K600, an equivalent chipset or better.
15.1.11 Storage should be capable of supporting HDDs in multiple formats (SAS or SATA or SCSI) or SSD.
15.1.12 Storage should be capable of sustaining RAID 0, and RAID 1 configurations for data integrity.
15.1.13 Storage should be 500GB internal storage capacity using SATA 10,000RPM HDDs or 120 GB SSD.
15.1.14 The product should have at least five USB (version 3.0 or higher) ports with at least two ports on the
front of the Product Case.
15.1.15 It is desirable that four USB (version 3.0 or higher) ports be located on the front of the Product Case or
an appropriate USB extension hub be provided to give the same effect.
16
Upgrade/Downgrade Hardware Options
16.1
Upgrade options
16.1.1
It is desirable to be able to upgrade RAM to at least 64GB ECC, quad-channel, fully buffered.
16.1.2
It is desirable to have a blu-ray disk writer.
16.1.3
It is desirable to have additional storage capacity at 1 TB (or better) SATA 7500RPM HDD compatible
with existing internal storage.
16.1.4
It is desirable to be able to upgrade storage capacity on the HDD to 300GB (or better) SAS 10000 RPM
compatible with existing internal storage.
16.1.5
It is desirable to be able to upgrade storage capacity on the HDD to 300GB (or better) SAS 15000 RPM
compatible with existing internal storage.
16.1.6
It is desirable to have the capacity to upgrade to at least 240 GB SSD.
16.1.7
It is desirable to have liquid cooling support for system components.
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16.1.8
It is desirable to be able to upgrade the graphics card, at the time of purchase, to a dual head graphics
card capable of driving the full range of specified monitors, including CrossFire and SLI options.
16.1.9
It is desirable to be able to upgrade the network adapter to exceed one Gigabit Ethernet.
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Page 18 of 44
Mobile PC – Category Requirements
17
Mobile PC – Category Hardware Requirements
17.1
BIOS and security requirements
17.1.1
Each qualifying product in the Mobile PC Category must include the following security features:
17.1.2
a)
Removable media write/boot control; and
b)
Setup password (via BIOS).
Each qualifying product in the Mobile PC Category must provide 10/100/1000 Gigabit Ethernet
Integrated on board with the following features:
a)
support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;
b)
support for IPv4 and IPv6; and
c)
support for IPsec.
17.1.3
Any camera(s) must be able to be disabled in BIOS or physically disconnected.
17.1.4
If the product has a touch screen, the touch screen should be multi-touch with three sensors and
five-touch point, or better.
17.1.5
This product should include wireless with IEEE 802.11 a/b/g/n compatibility with WPA-Personal, WPA2Personal, WPA-Enterprise and WPA2-Enterprise support.
17.2
Power and environmental requirements
17.2.1
The Power Supply Unit should have the capacity to support operation of the device at full load.
17.2.2
It is desirable for the Power Supply Unit to provide 100/240 VAC 50-60Hz power supply suitable for use
outside of Australia.
17.3
System components
17.3.1
The product should include flight mode (i.e. radio on/off) functionality.
17.3.2
Integrated high definition audio should be provided.
17.3.3
Storage capacity on the HDD should be 500GB 7200 RPM.
17.3.4
It is desirable to have a 120GB SSD.
17.3.5
It is desirable to have at least three USB (version 3.0 or higher) ports.
17.3.6
It is desirable to have Bluetooth 4.0 technology.
17.3.7
It is desirable to have an Express Card.
17.3.8
It is desirable to have a micro-SD card reader.
17.3.9
It is desirable to have a forward facing, 1 megapixel (or better), camera with HD video capability.
17.3.10 It is desirable to have audio in/out (i.e. headset and microphone) jacks.
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Page 19 of 44
18
Mobile PC – Category Upgrade/Downgrade Options
18.1
Upgrade options
18.1.1
Carry options should include, either:
a)
a strap allowing the operation of the product while being carried by the user;
b)
a suitable carry bag that provides protection for the product while not in use and capacity to carry
other accessories; and/or
c)
a suitable hard case with carry handle that provides protection for the product while not in use and
capacity to carry other accessories.
18.1.2
It is desirable to include a second additional long life battery.
18.1.3
It is desirable to include an additional power pack.
18.1.4
It is desirable to include a power adapter which can switch between a motor vehicle, an aircraft or
standard mains power supply.
19
Mobile PC – Category Warranty
19.1
Warranty period
19.1.1
The Tenderer must provide a three year period Standard Mobile PC Warranty from acceptance of the
product by the Agency.
19.1.2
The Tablet Category is exempt from the Standard Mobile PC Warranty; however the manufacturer’s
warranty still applies.
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Page 20 of 44
Standard Notebook Requirements
The requirements that apply to this product are the Common Requirements, Mobile PC – Category Requirements and the following:
20
Standard Notebook – Business Use Case
20.1
Product description
20.1.1
The product provides similar features and performance to a standard desktop PC but has added
manoeuvrability and an onboard battery.
21
Standard Notebook – Hardware Requirements
21.1
System components
21.1.1
The product must include TPM 1.2, or higher, in the BIOS.
21.1.2
The product must provide 10/100/1000 Gigabit Ethernet Integrated on board with the following features:
a)
standard RJ45 interface;
b)
Wake-On-LAN;
c)
PXE compatibility; and
d)
support for AFS 2.0.
21.1.3
The Product Case must have an industry standard security slot for securing the product to either a
docking station or attaching a cable-lock apparatus. Where the product is secured to a docking station,
the docking station must include a cable-locking apparatus.
21.1.4
A docking station should be provided, with docking ports and clips.
21.1.5
The Product Case should support installation of a tamper evident seal.
21.1.6
The product should support remote query and configuration of BIOS settings, including boot order.
21.1.7
The boot order should be configurable and support automatic PXE based rebuilds.
21.1.8
The boot order should be agreed with each Agency at the time of purchase. Any boot sequence should
be achievable. Serially selectable boot sequences are not acceptable.
21.1.9
The Tenderer should use the following boot order, where one is not specified by an Agency:
a)
embedded hypervisor;
b)
floppy disk drive (including USB FDD – if provided/required);
c)
DVD/CD-ROM drive;
d)
USB drive;
e)
HDD;
f)
Ethernet card (PXE); then
g)
Wake-On-LAN (i.e. network boot).
21.1.10 If the configuration of the PXE card (fibre NIC) is separate to the boot order, the PXE boot options
should be enabled in the system BIOS.
21.1.11 The product should not exceed 2.7kg in weight.
21.1.12 The display size should be at least 14-inch diagonal display.
21.1.13 The native resolution should be 1366 x 768, or better.
21.1.14 A full-sized (equivalent to US 101 Keyboard standards) integrated keyboard should be included.
21.1.15 An integrated mouse should be included.
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Page 21 of 44
21.1.16 Processor Type should be Intel Core i5 (third or fourth generation), or an equivalent or better processor.
21.1.17 The processors speed should be 2.6GHz, or faster.
21.1.18 The processor should be dual-core (2 Cores).
21.1.19 RAM should be 4GB DDR3, or better, matched to processor speed.
21.1.20 There should be two memory sockets, of which one socket should be free for potential expansion.
21.1.21 The graphics engine should be an integrated graphics media accelerator, capable of supporting
resolution from 800 x 600 up to 2560 x 1600, or better.
21.1.22 The graphics chipset should be an Intel HD Graphics 4000, or an equivalent or better graphics chipset.
21.1.23 The graphics memory should be at least 1024 MB of integrated memory.
21.1.24 Storage capacity on the HDD should be 500GB RPM 7200.
21.1.25 The product should have at least two USB (version 3.0 or higher) ports.
21.1.26 It is desirable to have a 120GB SSD.
21.1.27 It is desirable to have an internal DVD+/-RW optical drive.
21.1.28 It is desirable if the docking station is compatible with successive generations of the product.
22
Standard Notebook – Upgrade/Downgrade Options
22.1
Upgrade options
22.1.1
It is desirable to be able to upgrade the processor to i7 (third or fourth generation), or an equivalent or
better processor, at the time of purchase.
22.1.2
It is desirable to have the capacity to upgrade HDD internal storage.
22.1.3
It is desirable to have the capacity to upgrade SSD internal storage, at the time of purchase.
22.1.4
It is desirable to upgrade the RAM to 8GB DDR3, or higher, at the time of purchase.
22.1.5
It is desirable to be able to upgrade the graphics, at the time of purchase, to a discrete graphic card
capable of supporting resolution from 800 x 600 up to 2560 x 1600, or better.
22.1.6
It is desirable if the product includes an integrated multiband HSPA+/4G modem. The modem should
not be locked to a telecommunications provider.
22.2
Downgrade options
22.2.1
It is desirable that media devices can be downgraded and/or be removed.
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Ultra-Mobile PC Requirements
The requirements that apply to this product are the Common Requirements, Mobile PC – Category Requirements and the following:
23
Ultra-Mobile PC – Business Use Case
23.1
Product description
23.1.1
The product is used for a variety of specialised tasks. Computing functionality offered will be similar to
the standard notebook, but in a light-weight package with enhanced features.
24
Ultra-Mobile PC – Hardware Requirements
24.1
System components
24.1.1
The product must include TPM 1.2, or higher, in the BIOS.
24.1.2
The product must provide 10/100/1000 Gigabit Ethernet Integrated on board with the following features:
e)
standard RJ45 interface;
f)
Wake-On-LAN;
g)
PXE compatibility; and
h)
support for AFS 2.0.
24.1.3
The product must not exceed 1.5kg in weight.
24.1.4
The Product Case must have an industry standard security slot for securing the product to either a
docking station or attaching a cable-lock apparatus. Where the product is secured to a docking station,
the docking station must include a cable-locking apparatus.
24.1.5
A docking station should be provided, with docking ports and clips.
24.1.6
The Product Case should support installation of a tamper evident seal.
24.1.7
The product should support remote query and configuration of BIOS settings, including boot order.
24.1.8
The boot order should be configurable and support automatic PXE based rebuilds.
24.1.9
The boot order should be agreed with each Agency at the time of purchase. Any boot sequence should
be achievable. Serially selectable boot sequences are not acceptable.
24.1.10 The Tenderer should use the following boot order, where one is not specified by an Agency:
a)
embedded hypervisor;
b)
floppy disk drive (including USB FDD – if provided/required);
c)
DVD/CD-ROM drive;
d)
USB drive;
e)
HDD;
f)
Ethernet card (PXE); then
g)
Wake-On-LAN (i.e. network boot).
24.1.11 If the configuration of the PXE card (fibre NIC) is separate to the boot order, the PXE boot options
should be enabled in the system BIOS.
24.1.12 The product should be at least 10.1-inch diagonal display.
24.1.13 The native resolution should be 1366 x 768, or better.
24.1.14 An integrated keyboard should be included.
24.1.15 An integrated mouse should be included.
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Page 23 of 44
24.1.16 Processor Type should be Intel Core i5 (third or fourth generation), or an equivalent or better processor.
24.1.17 The processors speed should be 1.8GHz, or faster.
24.1.18 The processor should be single-core (1 Core), or better.
24.1.19 RAM should be 4GB DDR3, or better, matched to processor speed.
24.1.20 There should be two memory sockets, of which one socket should be free for potential expansion.
24.1.21 The graphics engine should be an integrated graphics media accelerator, capable of supporting
resolution from 800 x 600 up to 2560 x 1600, or better.
24.1.22 The graphics chipset should be an Intel HD Graphics 4000, or an equivalent or better graphics chipset.
24.1.23 The graphics memory should be at least 1024 MB of integrated memory.
24.1.24 Storage capacity on the SSD should be 120GB.
24.1.25 The product should have at least three USB (version 3.0 or higher) ports.
24.1.26 It is desirable to have removable batteries and an external battery charger.
24.1.27 It is desirable if the docking station is compatible with successive generations of the product.
25
Ultra-Mobile PC – Upgrade/Downgrade Options
25.1
Upgrade options
25.1.1
It is desirable to be able to upgrade the processor to i7 (third or fourth generation), or an equivalent or
better processor, at the time of purchase.
25.1.2
It is desirable to have the capacity to upgrade SSD internal storage, at the time of purchase.
25.1.3
It is desirable to upgrade the RAM to 8GB DDR3, or higher, at the time of purchase.
25.1.4
It is desirable if the product includes an integrated multiband HSPA+/4G modem. The modem should
not be locked to a telecommunications provider.
25.1.5
It is desirable to have an external USB connected DVD+/-RW drive.
25.2
Downgrade options
25.2.1
It is desirable that media devices can be downgraded and/or be removed.
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Tablet Requirements
The requirements that apply to this product are the Common Requirements, Mobile PC – Category Requirements and the following:
26
Tablet – Business Use Case
26.1
Product description
26.1.1
The product is used for a variety of specialised tasks that require touch screen capability. This class of
products does not include smart phone devices.
27
Tablet – Hardware Requirements
27.1
System components
27.1.1
Where the product has a BIOS (or equivalent, which is accessible), the product must have removable
media write/boot control.
27.1.2
The product should be at least 7-inch diagonal display with a touch screen.
27.1.3
The product should have 16GB, or better, internal storage capacity.
27.1.4
The processor should meet industry standard processor architecture being an Intel, AMD or equivalent.
27.1.5
It is desirable to have an integrated high speed modem, capable of at least HSPA/3G. The modem
should not be locked to a telecommunications provider.
27.1.6
It is desirable to have 1GB of RAM, or better, matched to processor speed.
27.1.7
It is desirable to have at least one USB (version 3.0 or higher) ports.
27.1.8
It is desirable to have removable batteries and an external battery charger.
27.1.9
It is desirable for a docking station or case to be provided, with docking ports and clips.
28
Tablet – Upgrade/Downgrade Options
28.1
Upgrade options
28.1.1
It is desirable to include a RJ45 to USB adaptors.
28.1.2
It is desirable to be able to upgrade the internal storage capacity, at the time of purchase.
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VDD – Category Requirements
29
VDD – Category Hardware Requirements
29.1
BIOS and security requirements
29.1.1
Each qualifying product in the VDD Category must include the following security features:
29.1.2
a)
Removable media write/boot control;
b)
Setup password (via BIOS or pushed from server); and
c)
TPM 1.2, or higher.
Each qualifying product in the VDD Category must provide 10/100/1000 Gigabit Ethernet Integrated on
board with the following features:
a)
standard RJ45 interface;
b)
Wake-On-LAN;
c)
PXE compatibility;
d)
support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;
e)
support for IPv4 and IPv6;
f)
support for IPsec; and
g)
support for ASF 2.0.
29.1.3
The product should have the ability to save BIOS settings to external media and backup BIOS settings.
29.1.4
A machine based GUID should be supplied and stored in the system BIOS.
29.1.5
The product should support remote query and configuration of BIOS settings, including boot order.
29.1.6
The boot order should be configurable and support automatic PXE based rebuilds.
29.1.7
The boot order should be agreed with each Agency at the time of purchase. Any boot sequence should
be achievable. Serially selectable boot sequences are not acceptable.
29.1.8
The Tenderer should use the following boot order, where one is not specified by an Agency:
a)
embedded hypervisor;
b)
floppy disk drive (including USB FDD – if provided/required);
c)
DVD/CD-ROM drive;
d)
USB drive;
e)
HDD;
f)
Ethernet card (PXE); then
g)
Wake-On-LAN (i.e. network boot).
29.1.9
If the configuration of the PXE card (fibre NIC) is separate to the boot order, the PXE boot options
should be enabled in the system BIOS.
29.2
Power and environment requirements
29.2.1
The Power Supply Unit should have the capacity to support operation of the device at full load.
29.2.2
It is desirable for the Power Supply Unit to provide 100/240 VAC 50-60Hz power supply suitable for use
outside of Australia.
29.2.3
Where available, it is desirable if the product has an EPEAT rating of ‘gold’ (in Australia).
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29.3
System components
29.3.1
The Product Case should support installation of a tamper evident seal.
29.3.2
The product should have the ability to connect to Citrix Presentation Server / XenApp, VMware View
4.0 (or later), Microsoft Terminal Server (running on Windows Server 2003, or later) and similar
virtualisation technology.
29.3.3
The product should include wireless IEEE 802.11 g/n compatible capability with WPA-PSK, WPA2-PSK
and WPA-802.1x support.
29.3.4
The processor should meet industry standard processor architecture being an Intel, AMD or equivalent.
29.3.5
The graphics engine should be an integrated graphics media accelerator, capable of supporting
resolution from 800 x 600 up to 1900 x 1200, or better.
29.3.6
Integrated high definition audio should be provided.
29.3.7
The product should have a DisplayPort (version 1.2 or higher).
29.3.8
The product should have audio in/out (i.e. headset and microphone) jacks.
29.3.9
DHCP (including DHCP Options) and DNS support should be provided.
29.3.10 Support for Citrix HDX, ICA, PCoIP and RDP should be provided.
29.3.11 The product should be able to be set up without the need for instillation of drivers onto a SOE.
29.3.12 The product should have at least three USB (version 3.0 or higher) ports with at least two ports on the
front of the Product Case.
29.3.13 It is desirable that four USB (version 3.0 or higher) ports be located on the front of the Product Case or
an appropriate USB extension hub be provided to give the same effect.
30
VDD – Category Warranty
30.1
Warranty period
30.1.1
The Tenderer must provide a four year period Standard VDD Warranty from acceptance of the product
by the Agency.
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Thin-Client Requirements
The requirements that apply to this product are the Common Requirements, VDD – Category Requirements and the following:
31
Thin-Client – Business Use Case
31.1
Product description
31.1.1
The product is used for day-to-day network access and it is expected to provide suitable capability for
the majority of Agency Personnel, where thin-client computing has been determined as an appropriate
network solution.
32
Thin-Client – Hardware Requirements
32.1
System components
32.1.1
The Product Case should be a small form factor case.
32.1.2
A video connector (e.g. DVI-I) should be included. The product should be capable of running dual
monitors at 24-bit colour and resolution of 1280 x 1024, or better.
32.1.3
The graphics memory should be at least 1024 MB of integrated memory.
32.1.4
A USB or wireless keyboard should be provided with the product and be able to operate with an ASD
approved Interactive Link Multiple Computer Switch available on the EPL.
32.1.5
A USB or wireless mouse should be provided with the product and be able to operate with an ASD
approved Interactive Link Multiple Computer Switch available on the EPL.
32.1.6
The product should have at least five independent USB (version 3.0 or higher) ports with at least two
ports on the front of the Product Case.
32.1.7
It is desirable that four of the USB (version 3.0 or higher) ports be located on the front of the Product
Case or an appropriate USB extension hub be provided to give the same effect.
32.1.8
It is desirable that the video connector is a DisplayPort with an adaptor (e.g. to DVI).
32.1.9
It is desirable to have tool-less case entry; with an alert back to a central console when any of the
Product Cases are opened.
33
Thin-Client – Upgrade/Downgrade Options
33.1
Upgrade options
33.1.1
Serial connectivity should include a contact smart card reader (contact or contact-less) that complies
with ISO/IEC 14443 and ISO/IEC 7816. An integrated smart card reader is preferred.
33.1.2
The following cables should be suitable for use with the product:
33.1.3
a)
DisplayPort to DVI cables (both single and dual monitor);
b)
VGA male to VDI female adapters; and
c)
high density DVI to VGA female adapters.
An external USB connected DVD+/-RW drive should be provided.
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Mobile Thin-Client Requirements
The requirements that apply to this product are the Common Requirements, VDD – Category Requirements and the following:
34
Mobile Thin-Client – Business Use Case
34.1
Product description
34.1.1
The product is used for a variety of special tasks, with computing functionality similar to a thin-client but
delivered in a mobile form factor. It is expected that the product will provide suitable capability for the
majority of Agency Personnel, where thin-client computing has been determined as an appropriate
network solution. The product includes devices such as Chrome books and other Web OS thin-devices.
35
Mobile Thin-Client – Hardware Requirements
35.1
System components
35.1.1
The Product Case must have an industry standard security slot for securing the product to either a
docking station or attaching a cable-lock apparatus. Where the product is secured to a docking station,
the docking station must include a cable-locking apparatus.
35.1.2
A docking station should be provided, with docking ports and clips.
35.1.3
The Product Case should not exceed the following dimensions:
a)
high – 30-35mm;
b)
width – 290-340mm; and
c)
depth – 200-250mm.
35.1.4
The product should not exceed 2kg in weight.
35.1.5
The display size should be at least 11.6-inch diagonal display, supporting at least WSVGA.
35.1.6
The product should have an integrated multiband HSPA/3G modem, which supports 850, 900, 1900
and 2100 frequencies. The modem should not be locked to a telecommunications provider.
35.1.7
A video connector (e.g. DVI-I) should be included.
35.1.8
The graphics memory should be at least 1024 MB of integrated memory.
35.1.9
An integrated keyboard should be included.
35.1.10 An integrated mouse should be included.
35.1.11 The product should have at least two independent USB (version 3.0 or higher) ports.
35.1.12 It is desirable that the video connector is a DisplayPort with an adaptor (e.g. to DVI).
36
Mobile Thin-Client – Upgrade/Downgrade Options
36.1
Upgrade options
36.1.1
Serial connectivity should include a contact smart card reader (contact or contact-less) that complies
with ISO/IEC 14443 and ISO/IEC 7816. An integrated smart card reader is preferred.
36.1.2
The following cables should be suitable for use with the product:
36.1.3
a)
DisplayPort to DVI cables (both single and dual monitor);
b)
VGA male to VDI female adapters; and
c)
high density DVI to VGA female adapters.
An external USB connected DVD+/-RW drive should be provided.
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36.1.4
It is desirable to include a second additional long life battery.
36.1.5
It is desirable to include an additional power pack.
36.1.6
It is desirable to include a power adapter which can switch between a motor vehicle, an aircraft or
standard mains power supply.
36.1.7
Carry options should include:
a)
a strap allowing the operation of the product while being carried by the user;
b)
a suitable carry bag that provides protection for the product while not in use and capacity to carry
other accessories; and/or
c)
a suitable hard case with carry handle that provides protection for the product while not in use and
capacity to carry other accessories.
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Monitor – Category Requirements
37
Monitor – Category Hardware Requirements
37.1
Ergonomic considerations
37.1.1
The product must include a stand / frame to support the display screen.
37.1.2
The product’s stand / frame must have the following controls:
a)
80mm height-adjustment, or better;
b)
10-degree tilt, or better;
c)
90-degree swivel, or better; and
d)
90-degree pivot (i.e. landscape to portrait mode).
37.1.3
It is desirable that the mounting interface is VESA MIS-D 100 standard compliant.
37.2
Display components
37.2.1
An LCD display should have a contrast ratio of 1000:1, or better.
37.2.2
The product should have a minimum of two of the following inputs:
a)
15-pin D-sub VGA;
b)
DVI;
c)
DisplayPort; or
d)
HDMI.
37.2.3
Colour display range should be 16 million.
37.2.4
The product should have native display brightness set at 250 cd/m2 (nits).
37.2.5
The product should be able to be installed without the need for installation of drivers or firmware.
38
Monitor – Category Hardware Requirements
38.1
Upgrade options
38.1.1
If the product has a touch screen, the touch screen should be multi-touch with three sensors and
five-touch point, or better.
39
Monitor – Category Warranty
39.1
Warranty period
39.1.1
The Tenderer must provide a four year period Standard Monitor Warranty from acceptance of the
product by the Agency.
39.1.2
The Standard Monitor Warranty must include a zero pixel defect guarantee for the entire four year
period.
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19-inch Monitor Requirements
The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:
40
19-inch Monitor – Hardware Requirements
40.1
Display Components
40.1.1
The screen should be equal to, or exceed, a 19-inch diagonal display; but still less than a 20-inch
diagonal display.
40.1.2
The native aspect ratio should be 5:4.
40.1.3
The screen should have a viewable area of 1125cm2.
40.1.4
The native resolution should be 1280 x 1024, or better.
40.1.5
The response time should be 8ms, or better.
22-inch Monitor Requirements
The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:
41
22-inch Monitor – Hardware Requirements
41.1
Display Components
41.1.1
The screen should be equal to, or exceed, a 22-inch diagonal display; but still less than a 23.5-inch
diagonal display.
41.1.2
The native aspect ratio should be 16:9 or 16:10.
41.1.3
Where the aspect ratio is 16:9, the screen should have a viewable area of 1334cm2.
41.1.4
Where the aspect ratio is 16:9, the native resolution should be 1920 x 1080, or better.
41.1.5
Where the aspect ratio is 16:10, the screen should have a viewable area of 1350cm2.
41.1.6
Where the aspect ratio is 16:10, the native resolution should be 1680 x 1050, or better.
41.1.7
The response time should be 8ms, or better.
24-inch (16:9) Monitor Requirements
The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:
42
24-inch (16:9) Monitor – Hardware Requirements
42.1
Display Components
42.1.1
The native aspect ratio must be 16:9.
42.1.2
The screen should be equal to, or exceed, a 24-inch diagonal display; but still less than a 26.5-inch
diagonal display.
42.1.3
The screen should have a viewable area of 1580cm2.
42.1.4
The native resolution should be 1920 x 1080, or better.
42.1.5
The response time should be 8ms, or better.
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24-inch (16:10) Monitor Requirements
The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:
43
24-inch (16:10) Monitor – Hardware Requirements
43.1
Display Components
43.1.1
The native aspect ratio must be 16:10.
43.1.2
The screen should be equal to, or exceed, a 24-inch diagonal display; but still less than a 26.5-inch
diagonal display.
43.1.3
The screen should have a viewable area of 1650cm2.
43.1.4
The native resolution should be 1920 x 1200, or better.
43.1.5
The response time should be 8ms, or better.
27-inch Monitor Requirements
The requirements that apply to this product are the Common Requirements, Monitor – Category Requirements and the following:
44
27-inch Monitor – Hardware Requirements
44.1
Display Components
44.1.1
The screen should be equal to, or exceed, a 27-inch diagonal display.
44.1.2
The native aspect ratio should be 16:9 or 16:10.
44.1.3
Where the aspect ratio is 16:9, the screen should have a viewable area of 2010cm2.
44.1.4
Where the aspect ratio is 16:9, the native resolution should be 1920 x 1080 or 2560 x 1440.
44.1.5
Where the aspect ratio is 16:10, the screen should have a viewable area of 2114cm2.
44.1.6
Where the aspect ratio is 16:10, the native resolution should be 1920 x 1200 or 2560 x 1600.
44.1.7
The response time should be 12ms, or better.
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Centralised Services – Category Requirements
45
Service Requirements
45.1
Order Monitoring
45.1.1
If requested by Finance or an Agency, and if feasible, it is desirable for authorised Agency Personnel to
have reasonable access to the Tenderer’s inventory/logistics management or equivalent systems in
order to allow such Agency Personnel to monitor progress on delivery of orders.
45.1.2
If Order Monitoring is provided, the Tenderer should manage access by such users including resolving
any problems with access.
45.2
Reporting
45.2.1
Reporting of asset information data should be provided to the relevant Agency in an acceptable
spreadsheet format. Data is to be determined by the Agency.
45.3
Tenderer Supplied Technical Support
45.3.1
Technical Support should be provided in collaboration with Agency service desk personnel, at the
Agency location, to provide single point of contact for the Tenderer for:
a)
warranty work;
b)
service level achievement and root cause reporting; and
c)
trend and general management reports.
45.4
Provision of Asset Tags
45.4.1
It is desirable that Asset Tags be provided by the Tenderer if requested. The Agency is required to
approve the design and number sequences proposed by the Tenderer.
45.5
Asset Tagging
45.5.1
Asset Tags to should be applied to each product prior to delivery to the Agency. The position of the
Asset Tag will be determined by the relevant Agency.
45.5.2
Asset Information, including Asset Tags, should be applied to the packaging of each item prior to
delivery. The format and content of the asset labels will be determined by the relevant Agency.
45.6
Asset Configuration & Control
45.6.1
It is desirable that the Agency Order number is included on asset labels that are fixed to each product
by the Tenderer.
45.7
Pre-delivery Configuration
45.7.1
Pre-delivery Configuration should be available including the Tenderer proposed default settings, a list of
available BIOS and pre-loaded OS image (if applicable) and any other required configuration options for
the ordered Product prior to dispatch.
45.7.2
Agencies will review the configuration information and advise the Tenderer how the product is to be
configured. The Tenderer should configure the product as required by Agencies.
45.7.3
If required to do so, the Tenderer should also be able to assist Agencies in determining the appropriate
configuration of each product.
45.8
Pre-delivery imaging
45.8.1
Pre-delivery Imaging should allow a SOE image, provided by an Agency, to be installed within the
product prior to delivery.
45.8.2
The Tenderer should:
a)
manage the imaging requirements of the relevant Agency including version control;
b)
have the capacity to apply SOE images to Products at the volume levels required by the relevant
Agencies;
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c)
assist Agencies in the development and testing of their respective image, including the provision of
pre-production samples of Products if required; and
d)
establish, to the satisfaction of Finance and the Agency, processes in the area of imaging, in
particular quality assurance, configuration management and licensing control processes and
security processes.
Agencies will determine the level of assistance that they require with imaging.
45.9
Sanitisation Services
45.9.1
Sanitisation services should include:
a)
removal of components, in accordance with the PSPF, ISM and any specific Agency requirements;
b)
return of removed components to the Agency or their destruction in accordance with the PSPF (and
any specific Agency requirements);
c)
a report on the sanitisation including at least Agency asset numbers, machine and removed
component serial numbers (if applicable), and sanitisation action taken; and
d)
certification that the Product has been cleansed in accordance with these requirements.
Where work is performed at the Tenderer’s premises, the premises may be subject to audit, inspection
and approval by Agency Personnel nominated by the relevant Agency Representative or by the relevant
Agency Representative.
Agencies will determine the level of sanitisation required and whether it can be performed at a secure
facility rather than at Agency sites; and the content and form of any report and certification required
45.10
Disposal Services
45.10.1 Disposal services should include:
a)
collection of the designated the product from Agency sites;
b)
sanitisation as set out in previous requirement statement;
c)
transport to Tenderer’s premise;
d)
any rectification of the product configurations that may be required prior to return to the Agency (if
required);
e)
return to the Agency (if required);
f)
purchase by Tenderer, auction or other sale of Product and return of the proceeds to Agencies; and
g)
arranging for the Product to be recycled or otherwise disposed of.
Agencies will determine:
h)
the level of sanitisation required and whether it can be performed at a secure facility rather than at
Agency sites;
i)
whether rectification and return to the Agency is required;
j)
the content and form of disposal report and certification required; and
k)
the method of payment of disposal costs and the return of any proceeds to the Agency.
45.10.2 Disposal arrangements should also:
a)
embody appropriate environmental practices in accordance with Commonwealth policies and
industry best practice;
b)
provide quality assured sanitisation of the device (including the removal of components) in
accordance with the PSPF, ISM and any specific Agency requirements, prior to removal of the
Product from Agency sites;
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c)
provide the Agency with the Agency asset tag number associated with machine serial number
Agency for loading into the relevant asset and configuration management databases in electronic
form as a CSV file;
d)
provide the Agency with a report on the disposal including at least Agency asset numbers, machine
serial numbers, disposal action taken, cost of disposal and (net) proceeds to be returned to the
Agency; and
e)
provide the Agency with certification of disposal.
45.10.3 Where work is performed at the Tenderer’s premises, the premises may be subject to audit, inspection
and approval by Agency Personnel nominated by the relevant Agency Representative. The Tenderer
should allow Agency Personnel access to the Tenderer premises for this purpose.
45.10.4 It is desirable that Tenderers that supply equipment to the Commonwealth take their equipment back
for disposal at the end of its useful life even if this option was not acquired at the time of purchase.
45.10.5 It is desirable that Tenderers offer a disposal service that includes the removal and disposal of all
products identified by the Agency (not just Tenderers supplied the product).
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Installation Services – Category Requirements
46
Service Requirements
46.1
Basic Installation
46.1.1
Basic Installation services should consist of:
a)
Provision of detailed and comprehensive installation procedures and schedules for approval by the
Agency;
b)
Cooperation with any Agency and Agency business partner Personnel which may be involved in the
installation task including adapting their installation procedures and schedules to accommodate
Agency and business partner requirements;
c)
Receipt of the Product from the Agency representative;
d)
Un-packing, assembling (for example PCs, notebooks, monitors and docking stations) and placing
the Product in situ;
e)
Connection of the Product to the power outlet and any retained peripherals (e.g. local printers and
special keyboards and monitors) and power-up;
f)
Checking that the Operating System is active including, but not limited to, checking configuration
settings and testing relevant connections and environmental management features;
g)
Setting aside any Product that fails to power-up;
h)
Removal of packaging boxes and other materials from site for reuse or recycling in an
environmentally appropriate manner in accordance with Commonwealth policies and industry best
practice; and
i)
Provision of a report to the Agency setting out Product asset numbers, installation location (typically
desk or workstation number), and status of the device (e.g. “dead-on-arrival”).
Agencies will determine the testing to be carried out and the content and form of the installation report.
46.2
Extended Installation
46.2.1
Extended Installation includes Basic Installation plus a complete set-up and installation of all functions
as required by the Agency. Extended installation services should include:
a)
Connection of the Product to the network and testing of the connection;
b)
Installation of additional software and accessories;
c)
Transferring the data from existing the existing Product equipment to the new Product;
d)
Testing Product operability within the environment;
e)
Updating Agency assets registers or configuration management data-bases; and
f)
Provision of a report to the Agency setting out Product asset numbers, installation location (typically
desk or workstation number), network address; and status of the device (e.g. “dead-on-arrival”).
Agencies will determine the testing, configuration, software loading and data transfer work to be carried
out and the content and form of the installation report.
46.3
Support & Floor Walking
46.3.1
Support and Floor Walking will generally be provided in conjunction with Extended Installation. These
services should include:
a)
Provision of on-site support to assist users with transition to the new Product including, but not
limited to, arranging access, operation of the Product, connection to the network, configuration of
printers and other peripherals, and transfer of data;
b)
Recording of problems in the Agency problem management system, resolving where possible and
escalating when required; and
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c)
Providing the Agency with a record of any outstanding problems by user and Product asset number
at the end of the support period.
Agencies will determine the content and form of the report.
46.4
Decommissioning
46.4.1
Decommissioning services should include:
a)
Shutting down, powering-off and disconnecting the Product from the power outlet and network;
b)
Disassembling, and packing the Product using environmentally appropriate packaging materials to
ensure that Product is not damaged in transit;
c)
Stacking the Product in an Agency designated location on-site and hand-over the packaged
Product to the Agency representative;
d)
If required, updating Agency asset registers or configuration management data-bases; and
e)
Providing a report to the Agency setting out decommissioned Product asset numbers and status of
the device (e.g. “missing keyboard”).
Agencies will determine the content and form of the decommissioning report.
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Server Hardware – Category Requirements
47
Server Hardware – Business Use Case
47.1
Product description
47.1.1
These products provide the architecture and storage capacities to allow day-to-day computing to
function.
47.1.2
Recognising that a broad range of products may be required, there will be a need for flexibility under the
Panel to meet changing business and technical requirements.
48
Server Hardware – Category Hardware Requirements
48.1
System components
48.1.1
The products chipset should be current technology with a 6 month or greater window life.
48.1.2
Memory should support tripling of RAM and CPU without requiring replacement of current existing
RAM/CPU or adversely affect performance.
48.1.3
Operating System should still be certified to run Windows 2008 workloads. VM only support to achieve
this is acceptable.
48.1.4
I/O Systems should have:
a)
one front and four rear USB (version 3.0 or higher) ports;
b)
two IPv4/IPv6 compliant 100/1000 network cards;
c)
one Remote Management Card;
d)
capability of housing additional internal adaptor cards; and
e)
where appropriate, capable of connection to a storage area network via Host Bus Adaptor (HBA)
cards/ports.
48.1.5
Disk array controllers should be capable of any RAID configurations (e.g. RAID 5, not only RAID 0/1).
48.1.6
There should be hardware redundancy on all dual power supplies.
48.1.7
On call and onsite warranty maintenance and support services should be available.
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Server Rack – Category Requirements
49
Server Rack – Business Use Case
49.1
Business Use Case
49.1.1
The product provides the architecture and storage capacities to allow day-to-day computing to function.
49.1.2
Products offered within this Category, must not conflict with the Australian Government Data Centre
Strategy 2010-2025 (the Strategy) which is mandatory for non-corporate Commonwealth entities subject
to the PGPA Act. This extends to the trigger events for adopting the Strategy, as well as the Data
Centre Facilities Panel (Panel 1) and the Data Centre Facilities Supplies Panel (Panel 2).
49.1.3
Under the Australian Government ICT Sustainability Plan 2010 – 2015, Agencies are required to
achieve energy intensity targets by July 2015 of 1.9 or less power usage effectiveness (PUE) in data
centres and server rooms through the adoption of energy efficient technologies (amongst others).
49.2
Assumptions
49.2.1
The Tenderer should assume that the product does not include power rails, cables, infrastructure to
operate or cool the products etc. (i.e. the Tenderer will not provide an ongoing service).
49.2.2
The Tenderer should assume that product will be purchased outright and they will be responsible for
transporting the product(s) to a designated site.
50
Server Rack – Category Hardware Requirements
50.1
System components
50.1.1
The product should come with the necessary nuts, bolts and washers to set up a commercial rack.
50.1.2
Commercial racks should be within the following dimensions:
a)
42RU width (600 to 800mm) and depth (800mm to 1200mm)
b)
45 RU width (600 to 800mm) and depth (800mm to 1200mm)
c)
48RU width (600 to 800mm) and depth (800mm to 1200mm)
50.1.3
Commercial racks should have commercial locks on the cabinet.
50.1.4
SCEC endorsed Server Racks should within the following dimensions:
a)
SCEC endorsed 42RU width (600 to 800mm) and depth (800mm to 1200mm)
b)
SCEC endorsed 45RU width (600 to 800mm) and depth (800mm to 1200mm)
c)
SCEC endorsed 48RU width (600 to 800mm) and depth (800mm to 1200mm)
50.1.5
SCEC endorsed racks should be listed in the Security Construction and Equipment Committee
Catalogue.
50.1.6
The Tenderer should clearly state whether the doors:
a)
are solid, window or ventilated;
b)
have top or base ventilation; and
c)
have top or base cable entry.
50.1.7
If present, base ventilation and base cable entry should come with Anti-Tilt.
50.1.8
The Tenderer should clearly state what type of fan is included as a base offering.
50.1.9
The product should have one point lock, or better.
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Abbreviations and Definitions
Term
Meaning
100BaseFX
Standard defining Ethernet network access via 100 Mbps fibre-optic link.
ASD
Australian Signals Directorate
ASF
The ASF standard was developed by the Distributed Management Task Force. It is
implemented in the PC’s hardware and firmware, and is managed from a remote console.
ASF provides robust management features that function while the PC does not have an
operating system present.
Asset Tag
Means a label permanently attached to the product which, generally identifies the Agency
which owns (or leases) the product and the unique Agency asset number (in both
character and bar-code form) assigned to the product by the for the purpose of tracking
the device.
Bluetooth
A wireless technology standard for exchanging data over short distances.
BIOS
Basic Input / Output System. The primary function of the BIOS is to identify and initiate
component products (such as hard disk, floppy and optical disk drives). This is to prepare
the machine so other software programs stored on various media can load, execute, and
assume control of the PC.
CD-ROM
Compact Disc –Read Only Memory
COA Sticker
The Certificate of Authenticity security label which is applied to the Product Case to
identify the OEM software and help prevent counterfeiting.
CMDB
Configuration Management Data-Base
CPU
Central Processing Unit – the main processor of a computer.
CrossFire
A brand of multi-GPU technology that allows up to four GPUs to be used in a single
computer to improve graphics performance.
Desktop PC
Category
Means computing products and associated software and services conventionally supplied
to users at their desk
DDR
Double Data Rate memory is the next generation SDRAM. Like SDRAM, DDR is
synchronous with the system clock. The big difference between DDR and SDRAM
memory is that DDR reads data on both the rising and falling edges of the clock signal.
SDRAM only carries information on the rising edge of a signal. Basically this allows the
DDR module to transfer data twice as fast as SDRAM. For example, instead of a data rate
of 133MHz, DDR memory transfers data at 266MHz.
DDR modules, like their SDRAM predecessors, are called DIMMs. They use motherboard
system designs similar to those used by SDRAM; however, DDR is not backward
compatible with SDRAM-designed motherboards. DDR memory supports both ECC (error
correction code, typically used in servers) and non-parity (used on desktops/notebooks.).
DHCP
Dynamic Host Configuration Protocol is a protocol used by networked devices (clients) to
obtain the parameters necessary for operation in an Internet Protocol network.
DIMM
Dual Inline Memory Module – a 168 pin memory module which allows 64 bit memory
access.
DisplayPort
DisplayPort is a digital display interface standard established by the Video Electronics
Standards Association (VESA).
DNS
The Domain Name System associates various information (including IP addresses) with
domain names.
DSD
Means the Commonwealth’s Defence Signals Directorate and the reference is to the
accreditation of security aspects of any cryptographic capability to be used to protect data
which if leaked could damage the national interests of Australia.
DVD
Digital Versatile Disc or Digital Video Disc is an optical disc storage media format.
DVI
Digital Video Interface
ECC
Error Correcting Code
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EDGE/GPRS
Enhanced Data rates for GSM Evolution (EDGE) (also known as Enhanced GPRS
(EGPRS)), General Packet Radio Service (GPRS) is a packet oriented mobile data
service.
EPA
The U.S. Environmental Protection Agency (EPA or sometimes USEPA) is an agency of
the federal government of the U.S. charged with protecting human health and with
safeguarding the natural environment: air, water, and land.
EPL
DSD Endorsed Product List
ENERGY STAR®
ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the
U.S. Department of Energy intended to help consumers save money and protect the
environment through energy efficient products and practices.
EPEAT
Electronic Product Environmental Assessment Tool.
eSATA
External Serial Advanced Technology Attachment used for connecting external storage
devices.
ExpressCard
Personal Computer Memory Card International Association’s (PCMCIA) ExpressCard
standard.
FDD
Floppy Disk Drive
Fire Wire / IEEE
1394
The IEEE 1394 interface is a serial bus interface standard for high-speed communications
and isochronous real-time data transfer, frequently used by personal computers, as well
as in digital audio, and digital video applications. The interface is also known by the brand
name Fire Wire.
Gigabit Ethernet
As defined by the IEEE 802.3-2008 standard, capable of transmitting Ethernet frames at
the rate of a gigabit per second.
GFM
Government Furnished Materiel
GPU
Graphics Processing Unit.
GUID
Globally Unique ID sometimes known as UUID (Universally Unique ID).
GB
Giga Byte – unit of data storage (1 GB = 1024,000,000 bytes).
HDD
Hard Disk Drive
HSPA
High-Speed Packet Access
Hz, KHz, MHz
A measurement of frequency (cycles per second). KHz is 1000Hz, MHz is 1,000,000Hz.
ICA
Independent Computing Architecture, the architecture that Citrix uses to separate an
application’s logic from its user interface. With ICA, only keystrokes, mouse clicks, and
screen updates pass between the client and server on the network, while all the
application’s logic executes on the server.
ICT Hardware
Panel
ICT Hardware and Associated Services Panel
IEEE
Institute of Electrical and Electronics Engineers
IPsec
Internet Protocol Security
IPv4
Internet Protocol Version 4
IPv6
Internet Protocol Version 6, is the next-generation Internet Protocol version designated as
the successor to Internet Protocol Version 4.
Interactive Link
Multiple Computer
Switch
Means a combined keyboard, video and mouse switch, used to conserve desktop space
when more than one computer is used. DSD accredited versions of this device are
available to prevent data spill when connecting machines of differing security levels.
ISO/IEC
International Organisation for Standardisation / International Electrotechnical Commission
standards.
ISM
Australian Government IT Security Manual
IPS Panel
In-plane Switching screen technology
Kb
Kilo-bit – usually as a data rate (Kilo bits per second – Kbps).
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KB
Kilo Byte – unit of data storage (1 KB = 1024 bytes).
LAN
Local Area Network, used to provide connectivity between static desktops (normally) and
network IT Associated Services (e.g. Login Associated Services , data storage, email). It
may also support connectivity to approved Notebook devices.
LCD
Liquid Crystal Display
MAC
Media Access Control is a hardware address that uniquely identifies each node of a
network. In IEEE 802 networks, the Data Link Control (DLC) layer of the OSI Reference
Model is divided into two sub-layers: the Logical Link Control (LLC) layer and the Media
Access Control (MAC) layer. The MAC layer interfaces directly with the network medium.
Consequently, each different type of network medium requires a different MAC layer.
Mb
Mega-bit – usually as a data rate (1,000,000 bits per second – Mbps).
MB
Mega Byte – unit of data storage (1 MB = 1024,000 bytes).
MSDS
Material Safety Data Sheet conforming to the National Code of Practice for the
Preparation of Material Safety Data Sheets 2nd Edition [NOHSC:2011(2003)].
MSI-D
Flat Display Mounting Interface
Metropolitan
Means Commonwealth facilities located within 150km of the GPO for all Australian capital
cities.
Mobile PC
Category
Means computing products and associated software and services conventionally carried
by users for use while travelling or at multiple locations.
Monitor Category
Means computer display products and associated software and services conventionally
supplied to users for use with Desktop PCs or Mobile PCs.
Motherboard
Main circuit board in a computer case, housing the CPU, Memory and interfaces to other
units.
NIC
Network Interface Card
Non-volatile
Memory
Memory that can get back stored information even when not powered.
Notebook
A portable Input/Display device, which may operate LAN connected, disconnected or
connected via an approved secure dialup link.
OEM
Original Equipment Manufacturer
PC
Personal Computer.
PCI
Peripheral Component Interconnect – a standard for connecting peripherals to a personal
computer, designed by Intel and released around Autumn 1993. PCI is used in Intel
based systems as well as some DEC Alpha and PowerPC systems, and Sun systems.
Processor Type
The model and generation of the CPU.
Product Case
The box or chassis which contains the internal Hardware or the product.
Power Supply Unit
The components that provide mains power to the product, or are required to charge the
product from mains power. Includes the power cord, power pack and a battery for
operation with main power.
PS/2
Standard for keyboard and mouse connector, utilizing mini-DIN connector. Derived by
IBM.
PSK
Pre Shared Key, a method to set encryption keys.
PSPF
Australian Government Protective Security Manual
PSU
Power Supply Unit
PXE
Pre-boot Execution Environment – a mechanism, inbuilt into a network interface, to allow
automatic boot to a network device. In particular, this allows booting to a Microsoft RIS
server allowing automatic desktop installation processes.
QoS
Quality of Service
RAID
Redundant Array of Independent Disks, is a data storage virtualization technology that
combines multiple disk drives into a logical unit for the purposes of data redundancy or
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performance improvements.
RAM
Random Access Memory is a type of computer data storage. It takes the form of
integrated circuits that allow the stored data to be accessed in any order. RAM is mostly
associated with volatile types of memory (such as DRAM memory modules), where the
information is lost after the power is switched off
RDP
Remote Desktop Protocol - Protocol used to connect to a Terminal Associated Services
session when Citrix is not in use.
Regional
Means Commonwealth facilities outside of the Metropolitan area located in regional
Australian cities including, for example, Orange, Wangaratta, Mackay, Geraldton, Whyalla,
Alice Springs and Launceston.
Remote Wake Up
Is an Ethernet computer networking standard that allows a computer to be turned on or
woken up by a network message. Also known as Wake-On-LAN (WOL).
RPM
Revolutions Per Minute.
Rural
Means Commonwealth facilities located outside of the Metropolitan and Regional areas
which may be remote and/or have poor or limited infrastructure services.
SAS
Serial attached SCSA
SATA
Serial AT (“Advanced Technology”) Attachment
SC
Square Connector, for single-mode and multimode fiber-optic cables.
SCSA
Small Computer System Interface, pronounced “skuzzy”.
SD/MMC
Secure Digital (SD) is a non-volatile memory card format developed by Panasonic,
SanDisk, and Toshiba for use in portable devices. MultiMediaCard (MMC) is a flash
memory card standard developed Siemens AG and SanDisk.
Serial
Serial communication is the process of sending data one bit at a time, sequentially, over a
communication channel or computer bus.
SFF
Small Form Factor
SOR
Statement of Requirement
SIP
Stable Image Platform is the name of an initiative introduced by Intel to align and stabilise
key platform components to enable a more predictable annual transition from one
generation of technology to the next. AMD has a similar program.
SIPP
Single In-line Pin Package memory
SLI
Scalable Link Interface, a brand name for multi-GPU technology which allows linking two
or more video cards in a single computer to improve graphics performance.
SMBIOS
System Management BIOS (SMBIOS) is a specification to lay out data structures (and
access methods) in BIOS which allows a user or application to store and retrieve
information specifically about the PC in question. Microsoft required OEMs and BIOS
vendors to support the interface/data set in order to have Microsoft certification.
SNMP
Simple Network Management Protocol; a standard for gathering statistical data about
network traffic and the behaviour of network components; SNMP uses management
information bases (MIBs), which define what information is available from any manageable
network device
SSD
Solid State Disk drive
ST
The ST connector is a keyed bayonet connector and is used for both multimode and
single-mode fibre-optic cables.
TN Panel
Twisted Nematic display screen technology
TPM
Trusted Platform Module
TX
An Ethernet standard, including:
• 100BASE-TX: two pairs of high-quality twisted-pair wires; and
• 1000BASE-TX: four pairs of high-quality twisted-pair wires.
Ultra Mobile PC
Often abbreviated as UMPC, is a term for lightweight small form factor size and shape
notebook categorised due to native use of SSD.
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USB
Universal Serial Bus – a serial interface standard.
Versions 1.0 and 1.1 of the USB specification provide for peripheral speeds of up to
1.5Mbps for low-speed devices and up to 12Mbps for full-speed devices. Version 2.0,
increases the bandwidth to 480Mbps for high-speed devices.
VAC
Volts of Alternating Current
VDI
Virtual Desktop Infrastructure, a method of supplying desktop service using a mixture of
virtualisation technologies.
VESA
Video Electronics Standards Association
VGA
Video Graphics Array refers specifically to the display hardware first introduced with the
IBM PS/2 line of computers, but through its widespread adoption has also come to mean
either an analog computer display standard, the 15-pin D-subminiature VGA connector.
VLAN
Virtual LAN
WH&S
Work Health and Safety
Windows Logo
A hardware certification program, from Microsoft, to certify software and hardware
products as suitable for use with other Microsoft products (e.g. Operating Systems).
WOL
Wake On LAN – allows a signal sent to a network interface to power a desktop to allow for
reasonable management or upgrade. Also known as Remote Wake Up.
WPA / WPA2
Wi-Fi Protected Access / Wi-Fi Protected Access version 2
WSXGA
Widescreen Super eXtended Graphics Array
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