Innov8
• IBM Component business models
– http://www-935.ibm.com/services/us/imc/pdf/g510-6163component-business-models.pdf
• What is BPM?
– Http://news.zdnet.com/2422-13569_22-154685.html (Video 4:30
Mins)
• Enterprise Architecture
–
http://www.youtube.com/watch?v=h62sE4FWFy4
© Minder Chen, 2009
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Innov8 and Business Component Model
© Minder Chen, 2009
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https://www-935.ibm.com/services/us/imc/pdf/ge510-6185-component-business-models.pdf
© Minder Chen, 2009
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Dimension of a Business Component
http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf
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© Minder Chen, 2009
Mapping the enterprise as a network of business modules: The retail industry.
http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf
© Minder Chen, 2009
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Heat maps identify “hot” areas to exploit business value
© Minder Chen, 2009
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http://www.cse.ohio-state.edu/~browjama/cse757/compiled/Heat_Map.pdf
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© Minder Chen, 2009
http://www-03.ibm.com/industries/global/files/educ_component_business_model.pdf
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© Minder Chen, 2009
The three phases of CBM analysis
http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf
© Minder Chen, 2009
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Most firms have a blended process optimized & partnered model need to decide where to go
http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf
© Minder Chen, 2009
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Playing Innov8 Online
• http://www-01.ibm.com/software/solutions/soa/innov8/full.html
• http://www-01.ibm.com/software/solutions/soa/innov8/innov8game.jsp
• Please register to play INNOV8 Online, comprised of three mini
games: Smart Traffic, Smart Supply Chain, and Smart Customer
Service.
–
–
–
Smart Traffic - Help a municipality lower congestion and pollution levels by
using BPM
Smart Supply Chain - Keep profits and customer satisfaction high while
optimizing your supply chain.
Smart Customer Service - Leverage BPM during partner brownouts, new
product rollouts and changing business models
© Minder Chen, 2009
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Playing Innov8 locally
• Don’t use fullscreen mode
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Menu > Game Controls
• Under INNOV8/SWFS/menu.swf
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Menu > Options
• Click on the radio button (the small circle)
• Enable 3rd Person (Logan will be in the 3D world)
• Enable 1st Person (Logan won’t be seeing herself
in the 3D world)
menu.swf
© Minder Chen, 2009
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Dialogs
1st Person View
3rd Person View
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There are three levels to Innov8 v.2
• Process discovery and process modeling
• Collaboration driven simulation and iterative
process improvement
• Real-time business management.
© Minder Chen, 2009
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Sharon
© Minder Chen, 2009
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Stella
• After Inc. Senior Receptionist
© Minder Chen, 2009
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BPM Video
• Go to the screen at Top Platform which is
above the Upper Level to see the BPM Video
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Game Objectives (Goals)
Under INNOV8/SWFS/laptop.swf
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Sam Archer
© Minder Chen, 2009
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Process Discovery
• Logan obtains an existing process map from the computer
on Stavros’ desk (in Operation).
• Stella helps Logan understand how the As-Is process has
changed. (at Front Desk)
• Logan discovers data to populate the process model:
- KPI’s from Operations
- Headcount levels from HR
- Labor costs from Finance
- Call statistics from Operations
• As data is collected, Logan incorporates it into the As-Is
model. Player can view Collected Items by clicking Net > 1
Resources > 4)
• Player can view the AS-Model by clicking Net > 3 Model)
© Minder Chen, 2009
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• Stavros in Operation (as-is model from his
computer)
Simulation
© Minder Chen, 2009
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• Receptionist  Stella
Then, the call flow MERGES back into a single path
under the control of the Voice Response Unit.
© Minder Chen, 2009
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UML Swinlane for Business Process Modeling
Merge
© Minder Chen, 2009
Decision Task
End
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Call Statistics
© Minder Chen, 2009
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Process Performance Data / KPIs
As displayed in Sharon’s Room
© Minder Chen, 2009
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Resource Data
© Minder Chen, 2009
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Resource Levels
© Minder Chen, 2009
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© Minder Chen, 2009
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• From Sam in IT
© Minder Chen, 2009
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IT Department (Sam Desk and Wall)
© Minder Chen, 2009
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Call statistics from Operations
• Posted at Operation’s Bulletin Board
© Minder Chen, 2009
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Resource Data
• Labor costs data from Horst in Finance
• Resource Data for the Call Center Process
© Minder Chen, 2009
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Resource Data from HR Department
© Minder Chen, 2009
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Global Collaboration Room
© Minder Chen, 2009
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New Challenges
• preGC1.wmv and preGC2.wmv
© Minder Chen, 2009
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• Scenario video  preNC1.wmv
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http://www-01.ibm.com/software/solutions/soa/innov8/smartwork.html
https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?lang=en_US&source=swg-innov8
© Minder Chen, 2009
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• Posted at Operation’s bulletin board
© Minder Chen, 2009
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Map: Where Am I?
© Minder Chen, 2009
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Upper Level Map
Close Window
© Minder Chen, 2009
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Modeler
• Net > 02 Modeler
© Minder Chen, 2009
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Net > 01 Resources > 2
© Minder Chen, 2009
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As-Is Process Model
• Net > 01 Resources > 3
© Minder Chen, 2009
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Collected Items
• Net > 01 Resources > 4
© Minder Chen, 2009
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Real World Tool
Net > 03 Real World Tools
• http://www-01.ibm.com/software/integration/wbimonitor/
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© Minder Chen, 2009
Process Model Construction
Under INNOV8/SWFS/sample.swf
© Minder Chen, 2009
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• BPM methodology and tools to
–
–
–
–
–
Model
Create
Deploy
Monitor
Manage
business processes over time.
© Minder Chen, 2009
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BPM Life Cycle
1.
2.
3.
4.
5.
Architect/Build a Process
Implement a Process
Observe a Process Performance
Improve and Update a Process
Go back to step 1
•
A company can leverage BPM to become more
agile and responsive to changes required to
remain competitive today and tomorrow.
© Minder Chen, 2009
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BPRM Lifecylce
& improve and update process.
© Minder Chen, 2009
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