Organizational Behavior MGMT 350 On-Line Summer 2013 I. INSTRUCTOR AND CONTACT INFORMATION Instructor: Dr. Jody Fry Office: 318J Main Campus Phone: 254-519-5725 Email: lwfry@ct.tamus.edu - Please keep course-related communication inside Blackboard and use TAMUCT email only when Blackboard is not available. Office Secretary: Office Hours: Charlotte Wesley; 254-519-5725 T-Th 3:00-6:00 By appointment Online Office Hours M, W: 8:30 – 10:30 AM a. Method of Instruction: This course is a 100% online course utilizing the TAMUCT/Tarleton Blackboard platform. You will use your University ID (UID) and the 6-digit University PIN to logon to this system. Students will access all course materials (except textbook), assignments, student-instructor and student-student communication, activities, quizzes, and resource links via the Course web site. Online learning requires students to be very self-disciplined, be sure you understand and are prepared to comply with all required class assignments and deadlines. The Course Outline in this Syllabus shows the basic schedule for the semester. b. Student/Professor Email: I am readily accessible through email, which I check often. I will get back to you within 24 hours during the week and within 36 hours on the weekend. I can also be reached by phone by calling Charlotte Wesley our office secretary (254-519-5725), who will put me in touch with you. We can also schedule a call if you send an email with your phone number and request that I call you back. c. Online Office Hours: During the online office hours listed above I will be at my computer and available for rapid email response. I encourage students to interact with me during office hours to ask questions upcoming assignments, get clarity on course concepts, and/or review your grading status in the course. If you wish to speak by phone, please email me with your phone number. d. UNILERT - UNILERT is an emergency notification service that gives Texas A&M University-Central Texas the ability to communicate important health and safety 1 emergency information quickly via email and text message. By enrolling in UNILERT, university officials can quickly pass on safety-related information, regardless of your location. Please enroll at http://www.ct.tamus.edu/unilert/index.php II. COURSE INFORMATION Course Overview and Description: Organizational Behavior is a field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. Student Learning Outcomes: Students completing this course will be able to understand the importance of taking a systematic approach to the study of individual and group behavior in organizational settings. They shall analyze, synthesize, comprehend, and explain all components of the OB model and its relationship to the successful operation of modern organizations. An extensive study of the principles of psychology, sociology, and social psychology will allow students to be more effective members of organizations to which they might belong now or in the future. At the close of the semester, students will be able: 1. To identify the factors that impact individual and group behavior in organizations and how organizations manage their environments. 2. To analyze, describe, and manage attitudes and behavior in organizations. 3. To improve and change individual, group, and organizational behavior to attain individual, group, and organizational goals. 4. To analyze organizational behavior at three levels: the individual, the group, and the organization as a whole. 5. To use the tools of organizational behavior to increase individual, team, and organizational effectiveness. Specific Learning Objectives for each text chapter are included as Appendix A to this Syllabus. Required Reading and Textbook(s): TEXT: McShane, Steven L., Von Glinow, Mary Ann (2009). and 2 Organizational Behavior, (6th ed.). New York: McGraw-Hill Irwin ISBN 9780077631529 – Hardcover text with Connect Plus; Connect Plus is required for this course. If the access code is not included with your text you can purchase it by accessing the link below. http://connect.mcgraw-hill.com/class/j_fry_copyoflibrarycourse You can purchase the e-book version of the text from CourseSmart ISBN 978-0-07-811264-5 at: http://www.coursesmart.com/organizational-behavior-6thedition/mcshane-steven-von-glinow-mary/dp/0077324536 A student of this institution is not under any obligation to purchase a textbook from a university-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer. REFERENCE: American Psychological Association. (2009). Publication Manual of American Psychological . Association (6th ed.). Washington, D.C III. COURSE REQUIREMENTS a. Introductory Biography ( 3 percent): This discussion forum is a required Introductory Biography Statement (2-3 paragraphs) posted by all students to include: a recent picture (optional), your major, where you are in your studies, a summary of work experience, aspirations for future career and some personal tidbit like family or hobbies. Evaluation criteria for this forum will be clear writing, and inclusion of all required elements. This Introductory Forum will help orient everyone to the “community” of our class, and let you begin thinking about how management fits in to your career aspirations. b. Exams (52 percent): There will be four required exams testing students’ knowledge of the key frameworks, terms, and concepts included in the assigned text chapters. Exams will be grouped as follows, and are not cumulative: Exam 1 will cover chapters Exam 2 will cover chapters Exam 3 will cover chapters Exam 4 will cover chapters 1-3 4,14,5,6 7-10 11,12,13,15 3 For help in how to prepare for objective exams see: http://www.swccd.edu/~asc/lrnglinks/tests_obj.html http://www.lib.uoguelph.ca/assistance/learning_services/handouts/multiple_choic e_exams.cfm Most exams will be available over a 72 hour period online (Friday 8:00 a.m. – Sunday, 11:59 p.m.); availability will be shown in the exam link. Exams will be timed and once started, must be completed at that time. There will be no makeups for missed exams unless there is a documented medical emergency. Reviewing the Chapter PowerPoint presentations, and using the Publisher Supplemental Materials and self quizzes are good ways to prepare for each Exam. c. Mgmt 350 Case Study: Organizational Culture (30 Points). After chapter 14, you will have learned about organizational culture. The purpose of the Organizational Culture Case Study Project is to explore the organizational culture of a “real life” company. Using the information you have gleaned from Chapter 14 and class materials, perform a cultural analysis of an organization of your choice. Select an organization and do secondary research, using TAMU-CT library data bases and other resources, to study the organization’s culture. The organization you select should be a Fortune 500 company that has enough written about it in the business press (e.g., Business Week, Fortune, Forbes, The Wall Street Journal) for you to do an adequate cultural analysis. You will produce a 5-10 page written report (excluding cover sheet, references and any figures, tables or appendices). Your case analysis should provide: 1. A description of the elements of the company’s culture in terms of artifacts, shared values, and shared assumptions (worth 45% of the grade) and 2. Your assessment of the relationship between the organization’s culture and company performance, including the effects of cultural strength, fit or alignment with its environment, adaptive culture, and how it works to socialize its employees to fit the organization’s culture (worth 45% of your grade). 3. Be sure and include at least ten references, which must be cited in the body of your paper (worth 10% of the grade). All work should be proofread, free of grammatical errors, include proper citations and be in accordance with American Psychological Association (APA) standards. For information on APA standards and correct citation formats consult the APA Publication Manual, and/or link to the following sources: http://www.tarleton.edu/library/userhelp/APA_format_bib.pdf 4 http://www.library.cornell.edu/newhelp/res_strategy/citing/apa.html http://www.lesley.edu/library/guides/citation/apa_citation_format.pdf For Internet citations - http://owl.english.purdue.edu/owl/resource/560/10/ A sample paper using APA style guidelines can be reviewed at: http://www.dianahacker.com/pdfs/Hacker-Shaw-APA.pdf Referencing multiple pages from the same organization’s web site only count as one citation (e.g., Apple.com). When using more than one page from the same company, provide a URL that links to the home page or entry page for the document. Also, if there isn't a date available for the document use (n.d.) for no date. All references must be cited in the body of your paper Sample “A” Projects are posted in the Culture Project Resources under Course Content. You may not do your project on the Apple, Google, McDonalds, Starbucks, or Wal Mart (40% penalty if you do). Submit this assignment through the Assignments Course Tool. The due date for the Organizational Culture Case Study will be posted in the Assignments Course Link. The entire Case Study will be submitted in one .doc or .docx file. Late submission of the Case Study will result in a grade reduction of 10% for each day it is late (maximum of 30 %) and will not be accepted beyond three (3) days from the due date. d. Management Competency Journal (15 Percent): Each chapter in the text has cases and self-assessment exercises. In this course you are required to prepare a journal in which you record what you have learned from completing each of the assigned cases and exercises. The Management Competency Journal is where you should demonstrate that you have mastered and can apply course concepts. It is not enough to just list your answers. For “Case Studies,” read the case and then answer the questions at the end of the case be sure and apply the relevant course concepts as appropriate. Be sure and also include the Case Questions in bold along with your answers. For “Exercises” be sure that you discuss what you have learned about you. You are not required to duplicate or copy each exercise, just read and comply with the instructions for that particular exercise. Be sure and give your score for each exercise as part of your discussion. A well thought out and complete response to each case/self-assessment applies 5 concepts from the text to fully support your analysis. Expected length for responses is 1-2 complete paragraphs per question. Submit this assignment through the Assignments Course link. DO NOT email any assignments to me unless specifically instructed to do so. The due date for the Organizational Culture Case Study will be posted in the Assignments Course Link. The entire Management Competency Journal will be submitted in one Doc or Docx file. See the assignment course link for the due date. The cover sheet will contain the following information: 1) “My Journal,” 2) student’s name, 3) course title and designator (e.g., Organizational Behavior and Administration, MGMT350), 4) instructor’s title and name, university name, and due date. Late submission of the Case Study will result in a grade reduction of 10% for each day it is late (maximum of 30 %) and will not be accepted beyond three (3) days from the due date. The assigned cases and self assessments that will comprise your Management Competency Journal are: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 14 Chapter 5 Chapter 6 Money? Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 15 Case 1.2 – PIXAR Magic Self Assessment 2.6 – Are You Introverted or Extroverted? Self Assessment 3.6 – How Much Does Work Define Your Self-Concept? Case 4.2 – Riding the Emotional Roller Coaster Case 14.1 – Hilton’s Transformation Self Assessment 5.6 – Need Strength Questionnaire Self Assessment 6.3 – What Is Your Attitude Toward Self Assessment 7.6 – Measuring Your Creative Personality Case 8.2 – Philanthropic Team Building Self Assessment 9.6 – Are You an Active Listener? Case 10.2 – NAB’s Rogue Trader Self Assessment 11.5 – What is Your Preferred Conflict Handling Style? Case 12.1 – Profitel Inc. Case 13.1 – Nokia’s Evolving Organizational Structure Self Assessment 15.3 – Are Your Tolerant of Change? 6 Formatting Instructions: 1) Include all cases and self-assessments in one .doc or .docx document 2) Include your name as Header 3) Identify the Chapter number and Title for each of the cases and selfassessments 4) Restate the question you are answering 5) Bold the questions; Single space the questions and your responses; double space between paragraphs and questions IV. PROFESSIONAL WRITING AND COMMUNICATION STANDARDS a. Course Standards: Professional level writing and communication are critical skills in the business world. This standard should be displayed in all assignments for this class. All communications, both to the Professor and student colleagues should be kept professional, including Discussion Board postings and email correspondence. For written assignments, all work should be proofread, free of grammatical errors, include proper citations and be in accordance with American Psychological Association (APA) standards. b. Tutoring: Tutoring is available to all TAMUCT students, both on-campus and online. Subjects tutored include Accounting, Finance, Statistics, Mathematics, and Writing (APA). Tutors are available at the Tutoring Center in Founder's Hall, Room 204, and also in the Library in the North Building. Visit www.ct.tamus.edu/AcademicSupport and click "Tutoring Support" for tutor schedules and contact info. If you have questions or if you're interested in becoming a tutor, contact Academic Support Programs at 254-519-5830 or by emailing gnichols@ct.tamus.edu. Tutor.com is an online tutoring platform that enables TAMU-CT students to login and receive FREE online tutoring and writing support. This tool provides tutoring in Mathematics, Writing, Career Writing, Chemistry, Physics, Biology, Spanish, Calculus, and Statistics. Chat live with a tutor 24/7 for any subject on your computer. To access Tutor.com, click on www.tutor.com/tamuct. c. Library Services: Information literacy focuses on research skills which prepare individuals to live and work in an information-centered society. Library research skills are another critical tool in the business world, and will be required for this class in conjunction with Management Portfolio Project. Librarians will work with students in the development of critical reasoning, ethical use of information, and the appropriate use of secondary research techniques. Help may include, yet is not limited to: exploration of information resources such as library collections and services, identification of subject databases and scholarly 7 journals, and execution of effective search strategies. Library Resources are outlined and accessed at. http://www.tarleton.edu/centraltexas/departments/library/ The TAMUCT librarians are available to assist distance learning students doing research via email and chat sessions; consult the library link provided here or the library link on the course home page to access these services. V. GRADING POINTS AND POLICIES a. Percentage of each assignment as it contributes to your final grade:: Activity Introductory Biography Exam # 1 Exam # 2 Exam # 3 Exam #4 Org Culture Project Management Competency Journal Pts & % of Final Grade 3% 13% 13% 13% 13% 30% 15 % 100 % TOTAL NOTE #1: There is NO EXTRA CREDIT in this course. NOTE #2: Requests for Incomplete Grades: Incompletes will only be given in emergency or other extreme circumstances. Any request for an incomplete grade in this course must be approved by the professor prior to the last week of classes. Where possible, requests should be submitted in written form and must include an address and/or telephone number where you may be contacted throughout the following semester. Tarleton State University uses the grade of ‘K’ on transcripts and grade reports to identify incomplete grades. NOTE#3: Questions concerning one’s grade on a particular task (e.g., test, case) Thould be resolved within one week after receiving the graded material. There will be no reviewing of previously graded material at the end of the semester. Course Grades are assigned as follows: 8 TO LETTERGRADE “A” “B” “C” “D” “F” EQUALS FROM == == == == == 90 % 80% 70% 60% Below 100 % 89% 79% 69% 60% b. Grading Policy: Minimum points required for a specific course grade are noted on the above table. c. Posting of Grades: All student grades will be posted in the Blackboard Grade book and students should monitor their grading status through this tool. Grades for Exams will be posted the day after the availability period has expired. Grades for Discussion Forums, and short Written Assignments will be posted by the Monday following the due date. Grades for longer Written Assignments will be posted one week from the due date. VI. a. TECHNOLOGY REQUIREMENTS AND SUPPORT Blackboard Tutorial and Competency: This course will use the new TAMUCT Blackboard Learn learning management system for class communications, content distribution, and assessments. Logon to http://tamuct.blackboard.com to access the course. Username: Your Tarleton email address (the complete email address, e.g. john.doe@ct.tamus.edu) Initial password: Your DuckTrax ID (UID) For this course, you will need reliable and frequent access to a computer and to the Internet. You will also need a headset with a microphone or speakers and a microphone to be able to listen to online resources and conduct other activities in the course. If you do not have frequent and reliable access to a computer with Internet connection, please consider dropping this course or contact me (youremail and phone number) to discuss your situation. Blackboard supports the most common operating systems: PC: Windows 7, Windows XP, Windows Vista, Windows 2000, Mac: Mac OS 10.6 “Snow Leopard®”, Mac OS 10.5 “Leopard®”, Mac OS 9 10.4 “Tiger®” b. Check browser and computer compatibility by following the “Browser Check” link on the TAMU-CT Blackboard logon page. (http://tamuct.blackboard.com) This is a CRITICAL step as these settings are important for when you take an exam or submit an assignment. Issues with technology or your personal computer are not allowable reasons for missing a deadline, be sure you have the correct computer configurations and have a back-up computer available. Upon logging on to Blackboard Learn, you will see a link to Blackboard Student Orientation under My Courses tab. Click on that link and study the materials in this orientation course. The new Blackboard is a brand-new interface and you will have to come up to speed with it really quickly. This orientation course will help you get there. There is also a link to Blackboard Help from inside the course on the left-hand menu bar. The first week of the course includes activities and assignments that will help you get up to speed with navigation, sending and receiving messages and discussion posts, and submitting an assignment. Your ability to function within the Blackboard system will facilitate your success in this course. Technology issues are not an excuse for missing a course requirement – make sure your computer is configured correctly and address issues well in advance of deadlines. c. Technology Issues & Troubleshooting: For technological or computer issues, students should contact the TAMU-CT Blackboard Support Services 24 hours a day, 7 days a week: Support Portal: http://www.ct.tamus.edu/bbsupport Online chat (through the support portal at: http://www.ct.tamus.edu/bbsupport) Phone: (855)-661-7965 For issues related to course content and requirements, contact your instructor. VII. COURSE AND UNIVERSITY POLICIES/PROCEDURES a. Academic Integrity: Texas A&M University - Central Texas expects all students to maintain high standards of personal and scholarly conduct. Students guilty of academic dishonestly are subject to disciplinary action. Academic dishonesty includes, but is not limited to, cheating on an examination or other academic 10 work, plagiarism, collusion, and the abuse of resource materials. The faculty member is responsible for initiating action for each case of academic dishonestly. More information can be found at www.ct.tamus.edu/StudentConduct. A found incidence of Academic Dishonesty for any assignment, project or exam in this class will result in 0 points. Multiple incidences will result in an F course grade. b. Disability Support and Access: If you have or believe you have a disability and wish to self-identify, you can do so by providing documentation to the Disability Support Coordinator. Students are encouraged to seek information about accommodations to help assure success in their courses. Please contact Gail Johnson at (254) 519-5831 or visit Founder's Hall 114. Additional information can be found at www.ct.tamus.edu/AcademicSupport. c. Drop Policy: If you discover that you need to drop this class, you must go to the Records Office and ask for the necessary paperwork. Professors cannot drop students; this is always the responsibility of the student. Be sure to keep up with Registrar’s Office deadlines for withdrawing from this course, should your progress fall significantly behind. The record’s office will give a deadline for which the form must be returned, completed, and signed. Once you return the signed form to the records office and wait 24 hours, you must go into Duck Trax and confirm that you are no longer enrolled. If you are still enrolled, FOLLOW-UP with the records office immediately. Should you miss the deadline or fail to follow the procedure, you will receive an F in the course. Incompletes will be given in this class ONLY if a significant portion of the course has been completed and there is a documented medical or family emergency warranting the incomplete. 11 VIII. COURSE OUTLINE AND CALENDAR Initial Course Outline (See Blackboard for the official schedule for course activities and due dates): Class/ Unit Subject Activities Assignments ** Denotes Journal Assignment 1. Intro/Syllabus The Field of Chap 1 Organizational Behavior Read Syllabus Case 1.2 PIXAR magic.** 2 Chap 2 Individual Behavior, Values, & Personality Self Assessment 2.6** Introductory Bio Statement Due 3 Chap 3 Perceptions & Learning in Organizations Self Assessments 3.6** Exam 1 Chap 1-3 4 Chap 4 Workplace Emotions, Attitudes, and Stress Case 4.2 Riding the Emotional Roller Coaster** Begin search for organization to Study for culture project 5 Chap 14 Organization Culture CASE 14.1 Hilton’s Transformation** 6 Chap 5 Employee Motivation Self Assessment 5.6** 7 Chap 6 Applied Performance Practices Self Assessments 6.3** Exam 2 Chap 4, 14, 5, 6 8 Chap 7 Decision Making & Creativity Self Assessment 7.6** Organization culture project due 9 Chap 8 Team Dynamics Case 8.2 Philanthropic Team Building** 10 Ch 9 Communication In Teams and Organizations Self Assessment 9.6 ** 11 Chap 10 Power & Influence Case 10.2 NAB’s Rogue Trader** Exam 3 Chap 7-10 12 Chap 11 Conflict and Negotiation Assessment 11.5** 12 13 Ch 12 Leadership in Organizations Case 12.1 Profitel Inc.** 14 Ch 13 Organizational Structure Case 13.1 Nokia’s Evolving Organizational Structure** 15 Ch 15 Organization Change Self Assessment 15.3** Exam 4 Ch 11,12,13,15 16 Submit Management Competency Journal This Syllabus is subject to change by the Professor. Should changes be made, they will be announced via the course Blackboard web site, and a Syllabus with a new date in the file name will be posted. 13 Appendix A MGMT 350 Student Learning Outcomes by Text Chapter On completing the learning activities for each chapter students will be able to do the following: Chapter 1: Define organizational behavior and organizations, and discuss the importance of this field of inquiry; Diagram an organization from an open systems perspective; Define intellectual capital and describe the organizational learning perspective of organizational effectiveness; Diagnose the extent to which an organization or one of its work units applies high performance work practices; Explain how the stakeholder perspective emphasizes the importance of values, ethics, and corporate social responsibility; Summarize the five types of individual behavior in organizations; Debate the organizational opportunities and challenges of globalization, workforce diversity, and virtual work; Discuss how employment relationships are changing, and explain why these changes are occurring; Discuss the anchors on which organizational behavior knowledge is based. Chapter 2: Describe the four factors that directly influence voluntary individual behavior and Performance; Define personality and discuss what determines an individual’s personality characteristics; Summarize the “big five” personality traits in the five‐factor model and discuss their in1luence on organizational behavior; Describe self‐concept in terms of self‐enhancement, self‐veri1ication, and self‐evaluation; Explain how social identity theory relates to a person’s self‐concept; Distinguish personal, shared, espoused, and enacted values, and explain why values congruence is important; Summarize five values commonly studied across cultures; Explain how moral intensity, ethical sensitivity, and the situation in1luence ethical behavior. Chapter 3: Outline the perceptual process; Explain how social identity and stereotyping influence the perceptual process; Describe the attribution process and two attribution errors; Summarize the self‐fulfilling prophecy process; Explain how halo, primacy, recency, and false‐consensus effects bias our perceptions; Discuss three ways to improve social perception, with speci1ic application to organizational situations; Describe the A‐B‐C model of behavior modi1ication and the four contingencies of reinforcement; Describe the three features of social learning theory; Outline the elements of organizational learning and ways to improve each element. Chapter 4: Explain how emotions and cognition (conscious reasoning) influence attitudes and Behavior; Identify the conditions that require and the problems associated with emotional labor; Describe the four dimensions of emotional intelligence; Summarize the consequences of job dissatisfaction in terms of the exit‐voice‐loyalty neglect model; Discuss the effects of job satisfaction on job performance and customer service; Distinguish affective and continuance commitment, and discuss their influences on employee behavior; Describe 1ive strategies to increase organizational (affective) 14 commitment; Define stress and describe the stress experience; Explain why a stressor might produce different stress levels in two people; Identify five ways to manage workplace stress. Chapter 5: Diagram and discuss the relationship between human drives, needs, and behavior; Summarize Maslow’s needs hierarchy and discuss Maslow’s contribution to the field of Motivation; Summarize McClelland’s learned needs theory, including the three needs he studied; Describe four‐drive theory and discuss its implications for motivating employees; Diagram the expectancy theory model and discuss its practical implications for motivating employees; Describe the characteristics of effective goal setting and feedback; Summarize equity theory and describe how to improve procedural justice; Identify the factors that influence procedural justice, as well as the consequences of procedural justice. Chapter 6: Discuss the advantages and disadvantages of the four reward objectives; Identify several team‐ and organizational‐level performance‐based rewards; Describe five ways to improve reward effectiveness; Discuss the advantages and disadvantages of job specialization; Diagram the job characteristics model of job design; Identify three strategies to improve employee motivation through job design; Define empowerment and identify strategies to support empowerment; Describe the five elements of self‐ leadership; Identify speci1ic personal and work environment influences on self‐ leadership. Chapter 7: Describe the six stages in the rational choice decision process; Explain why people have dif1iculty identifying problems and opportunities; Explain why people do not follow the rational choice model when evaluating alternative choices; Describe three ways in which emotions influence the selection of alternatives; Outline how intuition operates; Describe four causes of escalation of commitment; Describe four benefits of employee involvement in decision making; Identify four contingencies that affect the optimal level of employee involvement; Outline the four steps in the creative process; Describe the characteristics of employees and the workplace that support creativity. Chapter 8: Define teams and discuss their benefits and limitations; Explain why people are motivated to join informal groups; Diagram the team effectiveness model; Discuss how task characteristics, team size, and team composition influence team effectiveness. Summarize the team development process; Discuss how team norms develop, and how they may be altered; List six factors that influence team cohesion; Describe the three foundations of trust in teams and other interpersonal relationships; Discuss the characteristics and factors required for success of self‐directed teams and virtual teams; Identify four constraints on team decision making; Discuss the advantages and disadvantages of four structures that potentially improve team decision making. Chapter 9: Explain why communication is important in organizations; Diagram the 15 communication process and identify four ways to improve this process; Discuss problems with communicating through electronic mail; Identify two ways in which nonverbal communication differs from verbal communication; Appraise the appropriateness of a communication medium for a particular situation based on social acceptance and media richness factors; Identify four common communication barriers; Discuss the degree to which men and women communicate differently; Outline the key strategies for getting your message across and engaging in active listening; Summarize three communication strategies in organizational hierarchies; Debate the benefits and limitations of the organizational grapevine. Chapter 10: Define power and countervailing power; Describe the five sources of power in organizations; Explain how information relates to power in organizations; Discuss the four contingencies of power; Summarize the effects of power on the power holder’s own performance and well‐being; Summarize the eight types of in1luence tactics; Discuss three contingencies to consider when deciding which in1luence tactic to use; Distinguish influence from organizational politics; Describe the organizational conditions and personal characteristics that support organizational politics; Identify ways to minimize organizational politics. Chapter 11: Debate the positive and negative consequences of conflict in the workplace; Distinguish constructive conflict from relationship conflict; Describe three strategies for minimizing relationship conflict during constructive‐conflict episodes; Diagram the conflict process model; Identify six structural sources of conflict in organizations; Outline the five conflict‐handling styles and discuss the circumstances in which each would be most appropriate; Summarize six structural approaches to managing conflict; Outline four situational influences on negotiations; Describe four skills of effective negotiators; Compare and contrast the three types of third‐party dispute resolution. Chapter 12: Define leadership and shared leadership; List the main competencies of effective leaders and discuss the limitations of the competency perspective of leadership; Describe the people‐oriented and task‐oriented leadership styles; Outline the path‐goal theory of leadership; Summarize leadership substitutes theory; Distinguish transformational leadership from transactional and charismatic leadership; Describe the four elements of transformational leadership; Describe the implicit leadership perspective; Discuss similarities and differences in the leadership styles of women and men. Chapter 13: Describe three types of coordination in organizational structures; Justify the optimal span of control in a given situation; Discuss the advantages and disadvantages of centralization and formalization; Distinguish organic from mechanistic organizational structures; Identify and evaluate the six pure types of departmentalization; Describe three variations of divisional structure and explain which one should be adopted in a particular situation; Diagram the matrix structure and discuss its advantages and 16 disadvantages; Compare and contrast network structures with other forms of departmentalization; Identify four characteristics of external environments and discuss the preferred organizational structure for each environment; Summarize the influence of organizational size, technology, and strategy on organizational structure. Chapter 14: Describe the elements of organizational culture; Discuss the importance of organizational subcultures; List four categories of artifacts through which corporate culture is deciphered; Identify three functions of organizational culture; Discuss the conditions under which organizational culture strength improves organizational performance; Compare and contrast four strategies for merging organizational cultures; Identify the four strategies for changing or strengthening an organization’s culture; Apply attraction‐selection‐attrition theory to explain how organizational culture strengthens; Describe the stages of organizational socialization; Explain how realistic job previews assist the socialization process. Chapter 15: Describe the elements of Lewin’s force field analysis model; Outline six reasons why people resist organizational change; Discuss six strategies for minimizing resistance to change; Outline the conditions for effectively diffusing change from a pilot project; Describe the action research approach to organizational change; Outline the “Four‐D” model of appreciative inquiry and explain how this approach differs from action research; Explain how parallel learning structures assist the change process; Discuss three ethical issues in organizational change. 17