POSITION DESCRIPTION:
Summer Maintenance and Housekeeping Work Crew at the University Village Apartments and The QUAD
Reports To: Maintenance Manager
Position Scope: Summer Maintenance and Housekeeping Work Crew are summer employees who work with
the day to day operations of the Maintenance Program.
Compensation: TBD
Biweekly pay should exceed the minimum number of required work hours based upon the compensation
worksheet.
Terms of Employment: All appointments are made for the term (summer) and contingent upon satisfactory
performance and compliance with all policies and procedures. Summer staff members are required to have a
signed lease and guarantor form on file.
The position will begin May 16th, 2014 and end August 20th, 2014
Work Hours: This position must be available to work from 7:30am-4:00pm Monday through Friday.
Time Commitments: The designated supervisor must be made aware of in advance other activities that
require the time away from the community. This includes outside employment, membership in campus
clubs/organizations, etc. In the event that the staff fails to meet the designated supervisor’s expectations, the
staff member will be asked to make a choice between the job and other employment. Staff members are only
permitted to work or volunteer no more than a maximum of 10 hours per week total for outside employment.
Outside Employment is not recommended. The UVA and QUAD will not schedule around outside work
commitments in scheduling for this position.
Leave Requests and Vacations: If a summer staff member is planning to be away from the community for an
extended period of time, he/she must fill out a leave request and submit the completed form to the Director in
advance of departure. Summer staff members are permitted no more than one week vacation.
Primary Responsibilities:
Custodial and Housekeeping:
 Sweep, Clean and wash hallways, mop floors, vacuum carpets.
 Empty trash and recycling daily, trash out empty apartments, clean trash rooms. Bring trash to bins.
 Clean community restrooms, classrooms, offices, kitchens, BBQs and common areas.
 Assist with any cleaning issue that may arise (overflowing toilet, vomit, etc.)
General Maintenance:
 Remain on site at all times unless a task and/or request require them to be elsewhere in the community.
 Display professionalism, initiative, and flexibility when interacting with guests and staff.
 Assure courteous handling of all guest issues and complaints.
 Respond to inquiries and emergencies from guests, campus police and University officials.
 Maintain the physical condition of the property according to operating and safety standards and the
direction of the Maintenance Manager.
 Assist Maintenance Technicians with entry level service requests such as changing light bulbs.
 Assist with the preventative maintenance program that minimizes emergency and service repairs.
 Inspect grounds, buildings and property daily. Maintain safety and cleanliness at all times.
 Assist Maintenance staff with the following: appliances, plunging toilets, plaster repair, pool care, pest
control, gutter cleaning, painting, irrigation, landscaping and any other repair work needed.
Turn Preparation:
Duties include moving equipment/furniture (mini refrigerators, bed configuration set-ups, mattress removal or
replacement, moving tables, chairs, dressers, desks, and/or furnishing in public areas in amenity areas. Ability
to lift/move 30 lbs. consistently and ability to climb three levels of stairs.
 Clean apartment, including kitchen, bathrooms, living rooms, windows, floors.
 Assist with capital improvements and summer projects.
 Make ready vacant units in a timely manner. This may include painting, carpet replacement, cleaning.
 Maintain up-to-date inspection checklists for each room. Complete room assessments.
Conference Maintenance and Housekeeping:
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Change linens, provide laundry service for linens, distribute and collect linens, stock linen cart.
Ensure all arrangements are in order, including cleaning apartments, putting up shower curtains, toilet
paper, changing linens in apartments and doing a walkthrough of the unit before every group checks in.
Custodial work as assigned to assist in preparing and maintaining buildings for conference groups.
Assist with group set-ups and use of equipment. Set up and clean common areas and amenities.
Other:
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Staff Meetings: All Summer Staff must attend mandatory weekly staff meetings.
Leasing and Marketing: All staff share responsibility for marketing the property. Staff members are
expected to be properly dressed and represent the property sales efforts. During the assigned office
shifts, all staff must be present in the office at all times and limit personal visits and/or telephone calls.
No one is permitted in staff-only areas except other staff members. Staff are responsible for
representing themselves in a professional manner at all times whether on or off the property.
Communication: Staff members are expected to check their staff mailboxes on a regular basis. Staff
members who maintain an online profile on social networking websites must do so in a way that does
not disparage or criticize the Company, the property, or other staff members/residents.
Miscellaneous Responsibilities: Staff may be called on to perform additional responsibilities as
needed. Staff members are required to assist during emergencies such as power outages, storms, etc.
Staff will be responsible for assisting professional staff in working uncovered office shifts, manual
labor as necessary, emergency situations, and all other items as assigned and as needed.
Relationships:
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Internal – Director, Summer Conference Student Assistants, Conference Coordinator,
Assistant Director, Associate Director for Residence Education, Resident Directors, RAs,
Resident Services Manager, Leasing & Marketing Manager, home office personnel, other onsite personnel, student/leasing personnel, Maintenance Team.
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External – Customers, Client groups, Residents, parents & families, incoming students,
university officials, owner representatives, marketing representatives, conference groups,
university staff/faculty, housekeeping and linen vendors.
Qualifications:
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Education – Summer Work Crew must be a CSUSM student during the Spring 2014
Semester and hold a minimum 2.5 GPA. Summer session enrollment is not recommended for
this position.
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Skills – Ability to successfully interact with people; strong customer service/satisfaction
philosophy; professional. Painting and janitorial experience preferred.
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Physical – Ability to access all units (walk up stairs) and amenities; ability to work standard
community hours with capability to work an additional 15 minutes daily prior to office
opening. Ability to enter data into computer and to communicate in verbal and written form.
Ability to follow safety procedures, ability to lift and transport 30 lbs. such as carpet cleaning
equipment and vacuums, ability to work in small spaces, ability to bend, reach, climb steps,
stretch, etc., mobility and flexibility to handle the full range of responsibilities including to
use ladders at heights in excess of 9 feet; ability and dexterity to use various tools. Ability to
dig and/or plant flowers, lift heavy objects and perform other general maintenance and
housekeeping repairs without endangering self or others. Ability to use cleaning supplies,
paint, and other materials and follow safety guidelines outlined by Maintenance Manager with
these items.
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Environmental – Ability to negotiate stairs and work in conditions both inside and outside
with temperatures ranging from occasionally 0-100 degrees, depending on the season.