Improving government service delivery
and policy making with more accurate
addresses
Liz Marchant
Executive Director
ANZLIC – The Spatial Information Council
Agenda
National Address Management Framework
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ANZLIC, the Spatial Information Council, is the peak
intergovernmental organisation providing leadership in the
collection, management and use of spatial information in
Australia and New Zealand.
The Council members are from the Australian Government, all
State and Territory governments and New Zealand
Government
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Vision
Our vision is to lead and drive the application and use
of spatial information in Australia and New Zealand
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Why place or location is so important
to everyone
• Where you are in a cyclone, bushfire,
earthquake so that you can be found by
emergency services
• Where are the hospitals in a region and what
size population do they cover?
• Where do the aged live so that services can
be delivered to them at their home?
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Why addresses are important
• Location means addresses and incorrect addresses
affect everyone in the community
– and may result in increased insurance premiums, an
opportunity cost of a service not provided, or a life lost.
– Plus, an increasing number of remote/centralised
operations means local knowledge can no longer be
relied upon, particularly in emergency dispatch situations.
– Anyone who needs to contact the Australian community
to provide a product or service needs to be working with
accurate address data.
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Why NAMF is important
• It provides a national, coordinated approach
to address management
1 address = 1 location
(in NSW 1 official, legal
address)
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Historical Perspective
The first addresses in Australia were
developed as a result of a decree by
Governor John Hunter that all dwellings in
Sydney should have an address for law
and order purposes (9 November 1796)
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Spatially-enabling the business of government
•
Address management is the single most important contribution the spatial information
industry can make to the business of government and industry
Land
administration
Emergency
management
Natural
resource
management
Service
delivery and
performance
management
Policy and
strategy
development
Asset
management
Risk
management
National Address Management Framework
Information Management infrastructure (including spatial)
Information Technology Infrastructure
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‘Ms Taub, a computer tutor from Merrick, N.Y., has become lost
using every major Web site, including MapQuest, MSN Maps
and Directions, and Yahoo Maps.’
‘Her frustration recently boiled over when she queried three
mapping sites for directions to LaGuardia Airport, and received
three different sets of instructions. "Mapping sites give me a
false sense of security," she said. "I don't trust them anymore.’
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Today’s Situation
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Demonstration
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Example: leveraging address
management
DSE 47
49 Bell Street
Coburg, 3058
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Example: leveraging address
management
DSE 47
Victorian Govt
49 Bell Street
Coburg, 3058
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Example: leveraging address
management
DSE 47
VMAS
49 Bell Street
Coburg North, 3058
DSE assistance contact:
Port Phillip Regional Office
30 Prospect St Box Hill 3128
Phone: 03 92964400
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Example: leveraging address
management
DSE 47
VMAS
Date and Time:
Transaction type:
Address:
Transaction location (CD):
49 Bell Street
Coburg North, 3058
20051024, 09:45:23
DSE 47
49 Bell Street, Coburg North 3058
2010342
transaction
log
DSE assistance contact:
Port Phillip Regional Office
30 Prospect St Box Hill 3128
Phone: 03 92964400
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Example: leveraging address
management
• transaction log a complete record of service delivery, available for
analysis, performance assessment, mapping…
Date, Time
Address
ID
CDid
200507121432
49 Bell Street Coburg North
47
2010342
200507121436
17 Hill Road Toorak
13
2010342
200507121438
3 Smith Avenue Kew
47
2010342
…
…
…
…
2000507121632
48 Kew Avenue, Brighton
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2010342
2000507121705
6/12 Bond Street, Brunswick
47
2010342
2000507121724
345 Whitehorse Road, Doncaster
112
2010342
2000507121812
17 Bailey Road, Ballarat
47
18
2010342
example: leveraging address management
Watersmart rebate applications, Q3 2005
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How do I use it?
• Nationally, NAMF is a set of standards, which will guide
the process for verifying addresses and exchanging
address data.
• Points you need to consider for your state or territory…
– Is there an address validation service for use by agencies like
mine?
– How can my agency get access to it?
– How can I use it?
– What happens to address databases already in existence?
– What support can I expect in learning to apply the NAMF
standards to my address databases?
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How can I use it?
• There are many advantages to
improving the quality of your address
data now. E.g.
o
o
o
o
o
o
Better service planning and policy making matching resources
and services to the areas that need them most,
improved emergency dispatch and fire, flood and drought
response,
improved address management and route planning to support
intelligent logistics,
better community engagement and more effective democracy
cost savings from reducing mailings to inaccurate or fraudulent
addresses, and
improved identity management.
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When can I use it & how does it work technically?
• The National
Address
Management
Framework
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NAMF and privacy
• The National Address Management
Framework only relates to the accuracy of
stand-alone address information. It does not
relate to personally-identifying information.
o While the address does not contain any personally-identifying
features that could impact on an individual’s privacy, once an
organisation attaches a name, date of birth, tax file number or
other personally-identifying information to an address, the
use and storage of that address must comply with the
Information Privacy Principles in the relevant Commonwealth
or state privacy legislation.
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WA Government Addressing Policy
• WA Government Addressing Policy was
endorsed by Cabinet in 2010.
• Based on NAMF
• Is mandatory for all WA public sector
entities
• Currently it is the only jurisdictional policy
available
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WA Government Addressing Policy
• Aim of the policy is to introduce a
standards based approach to the way
addresses are collected, verified,
managed and exchanged across the
Western Australian public sector
• Applies to all WA public sector entities
that collect/capture or use address
information
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Case Studies
• How is address information used by the
various public sector entities
• The case studies will give you some ideas
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Case Studies
• The easiest case studies of all are those
about disaster response such as those for
Cyclone Yasi and the flooding that
occurred in Queensland, NSW and
Victoria
• Part of the pack of information contain
case studies covering disaster response
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Case Studies
• Other case studies provided include:
– Spatially enabling Australia’s democracy
– What a SA Council has been doing to get an
accurate address data base
– What NSW has been doing about addressing
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How can correct addresses
help your government?
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How can governments leverage
spatial or place information to deliver
better services
The governments in Australia are
pushing for evidence based policy and
decision making to deliver better
targeted services to its citizens more
efficiently
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How can spatial information help?
The addition of spatial information can
lead to more informed policies and
decisions in government by allowing
policy and decision makers visualise
how new policies and services will be
delivered to provide better outcomes
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Everyday Spatial Use
FUNDAMENTAL
Cadastre
Roads
Imagery
Topography
Admin. Bdys.
LOCATIONAL
Police
Fire
Ambulance
SES
Schools
Hospitals
Aged care
Community
Centres
Icons
Key buildings
Sports facilities
CCTV
DYNAMIC
Census information
Demography
Employment
Valuations
Public transport
schedules
Pedestrians
Floor plans
Hazard models
etc.
INFRASTRUCTURE
Electricity
Sub-stations
Gas
Water
Hydrants
Sewerage
Stormwater
Telecoms
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Conybeare 2001 (as amended by Liz Marchant August 2009)
The Impact of Spatial
Information
In the ACIL Tasman report prepared for the CRC for Spatial Information and
ANZLIC in March 2008, it was found that:
• Australian Government agencies spent around $85 million on spatial data
production and management in 2006-07.
• geospatial information has enhanced the way in which many Australian
Government agencies plan and deliver services.
• 67% of agencies expected to reduce costs significantly due to improved business
processes and 64% expected to reduce staff costs and other direct costs.
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Australian Government APS200 Project
• Vision – to spatially enable the Australian
Government
• How: all government information will be
geocoded or contain a geographic
attribute linking information to place
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Australian Government APS200 Project
• Established by the Secretaries Board in
December 2010
• Whole of government review in the
creation, management, sharing and
utilisation of location information across
departments and agencies of the
Australian Government
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Australian Government APS200 Project
• By July 2011 the project will present a
framework of options to the Secretaries
Board to address three critical areas:
– Location information policy;
– Governance; and
– Investment.
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Australian Government APS200 Project
• Outcome of the project will enable all
Australian Government information to be
linked to a location so that it can be
viewed, analysed and displayed visually to
enable the user to see where, when, why
and how
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How can this be introduced
into my jurisdiction?
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Where can I get more information?
The ANZLIC website:
Documents explaining the NAMF Authoritative data
source, NAMF glossary, data interchange standards and
web services specifications are located at:
http://www.anzlic.org.au/read/2469854975.html
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Thank you and questions?
Is it worth it?
YES.
Liz Marchant, Executive Director.
ANZLIC the Spatial Information Council. Unit 6, 113 Canberra Avenue, Griffith ACT 2603.
M: 0418 203 330. Tel: +612 6260 9092
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