Tutorial on Workforce
Presentations
Senior Design 4106 A & B
Spring 2008
jnorback@isye.gatech.edu
(404) 385 -1079
Office 314 Groseclose
Workforce Communication Lab, 115 Main Building
www.gatech.isye.edu/workforcecom
Overview
• Source of Instruction
• Presentation Skills
• Schedule of Workforce Communication
Instruction
• Making the Most of your Instruction
• Summary
• Next Steps
2
Our Approach to Workforce
Communication
Background research/
IE, manager, and CEO interviews
Communication demands of professional
IEs
Develop instruction, integrate into course
Getting a job, quickly ascending the
career ladder
3
Feedback on
Last Week’s Presentations
• Key Skills to Improve
−Eye contact (avoid notes)
−Distracting gestures
−Grammatical errors
−Slides free of distractions
−Charts and graphs (clear, easy to understand)
4
Feedback on Faculty Presentation
(cont.)
• Slides Free of Distractions
– Add pictures if add value
– Limit words
– Use phrases, avoid sentences
•
Note: next slide has too many words; slide after has reasonable number but could add words or
picture
5
Data Needed and
Remaining Questions
•
•
•
•
•
•
•
What belt speeds are relevant for full-case conveyor operations?
What is the capacity for conveyor belts and diverts on the
shipping sorter?
What is the number of outbound cases per day on several dates
throughout the year?
What is the average number of batch cage labor hours per day
over several ranges of product volumes?
What is the most appropriate way to assign SKU profiles to
determine maximum flow racking capabilities?
What depreciation rates should be used for pallet jacks, reach
trucks, and cherry pickers to calculate equipment value?
What are the average vehicle speeds for pallet jacks, reach
trucks, and cherry-pickers to determine travel times to respective
areas?
6
Linear Program – Constraints
• Lifeguard availability
• Schedule coverage
• Head lifeguard
• Maximum weekly hours
• One shift per day
7
Feedback on Faculty Presentation
(cont.)
•
•
Charts and graphs easy to understand
−
Legible labels
−
Easily-digested information
−
Enough information to get your point across
−
Critical data highlighted
Note: next 3 slides: first slide has small labels that are hard to read; second slide
is a “data dump” which needs modification; third slide has brightest color on
headings for columns and tables so don’t notice highlighted numbers
8
Database Implementation
9
Forecasting Tool
10
Entire Network
Costs/Year
Onetime Costs
No Change
Change Without
Transfer
Salary
$210,350,400.00
$194,188,800.00
Outsourcin
g
$54,304,810.56
$43,443,848.45
Hiring
$0.00
$4,250,000.00
Firing
$0.00
$6,435,000.00
Transferrin
g
$0.00
$0.00
Total Cost
=
$264,655,210.56
$250,907,648.45
Annual Saving
(First Year)
=
$0.00
$13,747,562.11
Annual Saving
(After First Year)
=
$0.00
$27,022,562.11
11
This information has been created in the framework of a student design project, and the
Georgia Institute of Technology does not officially sanction its content 11
•
Note: next three slides are well-done
12
Labor Cost per Transmission at Various Production Levels
$35.00
Cost (dollars/transmission)
$30.00
$25.00
$20.00
Proposed System
Current System
$15.00
$10.00
$5.00
$0.00
79
99
125
134
Throughput per Day
151
153
Client Background

PIP implementation flowchart
1
2
Hotel license
agreement due for
renewal
3
Consultants
identify quality
improvements
PIP consultants
visit hotel property
7
4
6
PIP document
becomes part of
renewal contract
Formal PIP
document drafted
5
Negotiation takes
place
PIP document
mailed to
franchise
14
All shop calls by Response
Deferred
15
Other Presentation Skills
in Lab Instruction
•
Maintaining logical flow
•
Avoiding distractions in slides
•
Answering audience questions
•
Avoiding spelling errors
•
Note: next two slides have spelling errors
16
Scheduling Tool
• Phone Company can
then enter their
desired scheduling
and customer service
criteria
17
Simulation Model
• A diagram of the simulation model is shown
below:
Incoming
Calls
Abandonement
Call Center Agents
Exit
18
Schedule of Workforce Communication
Instruction
F
F
L
Tutorial
C
L
L
F + CL
C
L
L
C
Key
F—group’s presentation to faculty committee
Tutorial—overview of presentation pointers
L– sessions In Workforce Communication Lab (Stages 1-5)
C—group’s presentation to client
F + CL--- group’s presentation to faculty committee and class
19
Two Sets of Instructional Activities
• Whole team will benefit from each Lab visit
• Preparing for Client Presentation (stage 1, 3, 5)
−
−
−
−
−
Storyboarding
Taping
Feedback
Audience analysis
Practice presenting
• Preparing for Faculty Class Presentation (stage 2, 4)
−
−
−
−
−
Storyboarding to check logical flow
Design slides
Practice presenting
Taping
Practice presenting
20
Making the Most of your Instruction
• Directions to the Lab, 115 Main Building
• Google Sign-up (by 9 pm the previous day)
• Schedule Announced Weekly
• This week: Wed 1/23 through Fri 1/25--9 to 6
• Next week:
– Mon 1/28--9 to 6
– Tues 1/29 through Thurs 1/31--11 to 6
– Fri 2/1--11 to 3
21
Summary
• Getting a Job and Quickly Moving Up
• Presentation Skills
• Schedule
• Making the Most of your Instruction
22
Next Steps
• Signing up for session before Client
Presentation
• Bringing in electronic and hard copy of slides
• Leaving time for instruction before next Faculty
Presentation on February 26-29
www.gatech.isye.edu/workforcecom for copy of
these slides