James Buckley Garner
968 Tanner Road  Danville, AL 35619  256-520-0970  jbuck815@aol.com
Seasoned professional with over 25 years of broad industry experience involving a
diverse mix of communication and electronic technologies in both emerging and
mature product segments. Experience includes leadership of multidisciplinary and
international organizations focused on the overall market development of nextgeneration communication products and services.
SUMMARY OF KEY STRENGTHS
• Leadership/Communications
• Program Management
• Process Improvement
• Life Cycle Management
• Effective Problem Solving
• Multi-Site Operations
• Financial Management
• Strategic Planning
• Business Development
• Customer Service - VOC
• Call Center Management
• Network Engineering
TECHNOLOGY AND SYSTEMS
• Data Communications – Internet, LAN/WAN, Modems, Frame Relay, Ethernet, BPL, IP, NMS
• Telecom Systems – PSTN, ISDN, T1/E1, Fiber, Satellite, Wireless, Global Regulations
• Control Systems – SCADA, Automotive, Transportation, Utilities/Smart Grid, Defense
SELECTED ACHIEVEMENTS
Managed customer service and system engineering activities including a 40-person
call center operation – designed Broadband over Power Line (BPL) networks for
rural utility cooperatives that incorporated improved design and deployment rules
allowing for the delivery of internet access and smart-grid services. Result:
Improved BPL performance and overall customer service by eliminating mode
interference and noise issues within specific networks and at boundary areas where
multiple networks converged.
Directed global automotive segment focused on electronic control of all-wheel-drive
(AWD) vehicle stability systems. Established product roadmaps for global customers
and led all business development, program management, product development, and
launch activities for multiple vehicle programs. Direct responsibilities included
converting overall business unit goals into specific goals and plans for the product
segment. Each program manager had a set of diverse goals and actions that were
developed, monitored, adjusted, and evaluated quarterly in regards to overall
accomplishment. Goals and action plans included specific targets for managing
project schedules and process improvement activities, achieving required production
and quality metrics, meeting sales and profit expectations including cost reduction
activities, and supporting new business acquisitions. Result: Global market leader
for AWD controls with 50% captured market share – GM, Ford, Chrysler, HMC, VW,
Mercedes, BMW, Magna, and Borgwarner – defined location exit strategy for product
segment after acquisition.
Defined and developed the market strategy, business plan and product roadmaps
for a next-generation optical communications system targeted at the small/medium
enterprise segment. Result: Established, recruited, and trained a 30-employee
development team at the Boston University Photonics Center and led all activities to
obtain the necessary funding from Boston-based venture capital groups.
Developed/Managed engineering, marketing, and customer service teams including
critical process development and post-acquisition and consolidation of $50 million
USD telecom business. Result: Consolidated business locations - recruited, hired
and trained a 15-person marketing team and a 50-person product engineering team developed organizational models, roles/responsibilities, coordinated marketing
communications with key stakeholders, implemented new processes for all business
areas including key metrics and corrective actions to improve overall responsiveness
to customer needs.
Created/Launched an internet-based distribution strategy for bundled service
offerings with major ISP partners, including competitive analysis, product positioning,
pricing models, and consumer value propositions.
Impact:
Established
relationships with Sprint, BBN, PSInet, UUNET, Earthlink, Mindspring, AOL, Prodigy,
and Epoch Networks to distribute/bundle internet service with various access
devices including analog and ISDN technology.
Established technical/customer centers in European region for supporting global
network operators.
Responsibilities included managing regulatory approvals,
network installation and deployments, and overall customer service of international
data communications equipment. Achievements: Introduced multiple products
approved for sale in over twenty countries, expanded overall distribution network and
managed installations of CompuServe networks across Europe during a 3-year
expatriate assignment in Paris, France.
EDUCATION AND TRAINING
BS – Electrical and Computer Engineering
UAH - Huntsville, AL – 1988 – GPA 3.84/4.0
MA – Mathematics
UAH - Huntsville, AL – 2005 – GPA 4.0/4.0
Professional Development
Six Sigma
Design for Manufacturability - DFM
Applied Data Communications
Management and Supervision
Diversity Training
C-Programming – Motorola
University of Chicago – Marketing for Technical Managers
Center for Creative Leadership – Leadership Development
Siemens Automotive – Program Management
IBEC – Smart Grid Technology
James Buckley Garner
968 Tanner Road  Danville, AL 35619  256.751.1428  jbuck815@aol.com
PROFESSIONAL EXPERIENCE
IBEC – Huntsville/Gadsden, AL
2009 - 2012
Director of Customer Service and Business Operations
 Responsible for 7x24x365 customer service operation and call center included Level 1/2/3 network support teams that focus on service activation,
technical support, and overall problem resolution
 Responsible for leading BPL network engineering teams that focused on BPL
network design, network certification, and BPL troubleshooting and problem
resolution
 Process improvement by working with IBEC teams to identify and define
automation roadmaps and tools for improving BPL service and support
 Organized and facilitated meetings with customers to review progress
Continental/Siemens - Huntsville, AL; Regensburg, Germany
2005 - 2009
Segment Manager – AWD Products
 P&L responsible for $40 million USD product segment including business
development, project management, launch management, and series
production support of automotive electronics - duties included analyzing
warranty claim investigations and reports, generating written responses to
tier-one automotive companies detailing the issues, and conducting complex
negotiations regarding preventative and corrective actions as required
 Led effort to create a universal all-wheel-drive electronics platform and
architecture to address time-to-market needs and industry cost targets
 Managed complex and controversial issues during post-acquisition activities
that involved the elimination of business segments, product lines, site
locations, and employees related to consolidation activities. These activities
required a great deal of consensus building in order to address very complex
issues including legacy business and cultural conflicts.
Business Development Manager – Drivetrain Control Electronics
 Development of technology/product roadmaps, management of RFQ process
and quotes for new business opportunities, contract development for serial
production programs, and coordination of customer meetings and service
University of Alabama - Huntsville, AL
2003 - 2005
Mathematics Instructor – Graduate Teaching Assistant
 Instructor for undergraduate and developmental mathematics, and member of
the UAH Math Learning Center – recognized for teaching excellence in 2005
by Department of Science
 Piloted programs for supplemental workshops and computer-based learning
for students in need of remedial instruction
 Obtained graduate degree in mathematics with minor in secondary education
James Buckley Garner
968 Tanner Road  Danville, AL 35619  256.751.1428  jbuck815@aol.com
PROFESSIONAL EXPERIENCE
Verilink/TxPort Corporation - Huntsville, AL; Boston, MA
1998 - 2003
Vice President of Marketing and Business Development
 Responsible for strategic and product marketing, communications and public
relations, pricing and promotion, development of distribution channels, and
product training
 Managed complex and controversial issues during post-acquisition and
restructuring activities that involved the elimination of business segments,
product lines, site locations, and employees
Director of Engineering
 Responsible for product development teams and activities including product
lifecycle process, central engineering support, and sustaining engineering for
telecom system products
Motorola - Huntsville, AL; Paris, France; Chandler, AZ
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Senior Marketing Manager – Celestri Broadband Satellite System
Business Development Manager – ISP/OEM accounts
Senior Manager of Business Operations – Engineering/Customer Service
Engineering Manager – International Products – Analog Modems
Design Engineer – Analog Modem Group
Cooperative Student – Design Engineering
Computer Sciences Corporation - Huntsville, AL
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1985 – 1998
Computer Operator/Engineering Aide – FOGM missile program
Data Technician – Amtrak NECIP project
Personal Information
Date of Birth: August 15th, 1966
Marital Status: Single
Residence: 968 Tanner Road, Danville, AL 35619
Citizenship: United States
Civic Involvement: President of Hartselle Bassmasters
Hobbies: Fishing, Golf
1984 - 1985