Introduction
4
UCMA
Workflow API
VoiceXML
UCMA
Core API
UCMA
Server Speech API
Communications and Collaboration
Microsoft.Speech
SIP/SIMPLE
(‘S4’ SIP Stack)
SRTP/Codecs
(Media Stacks)
Communications Server Infrastructure
5
Server SAPI
(Speech Engines)
Rich and easy to use multi-layered .NET API for Communications
Workflow
Dialog
Activities
General
Activities
Call Control
Communications
Event Types
Communications
Exceptions
Error Handling
Call Control
Activities
VoiceXML
Browser
Instant
Messaging
Audio
Video
Conferencing
Dialog
Communications
Event Types
Collaboration
Conference
Management
Conversation
Call
Extensibility
Presence
Commands
Server Speech API
Contact
Groups
Platform
Signaling
Signaling
End Point/Connection
Management
SAPI
Common Basic Classes
Communications Server Infrastructure
6
Microsoft
Speech Recognizer
Microsoft
Speech Synthesizer
CollaborationEndpoint
LocalParticipant (Default)
Local Participant
Multimodal
Remote Participant(s)
Conversation
Contacts Groups
AppSharingMcu
Session
AppSharingCall
AppSharingFlow
AppSharing
Provider
(custom)
Presence
Subscription
Instant
MessagingMcu
Session
InstantMessagingCall
InstantMessagingFlow
IMProvider
(built-in)
AudioVideo
McuSession
Audio Video Call
Presence
Publishing
Services
Conference
Services
Single modal
B2BProvider
AudioVideoFlow
(custom)
Recorder
Player
AvProvider
(built-in)
Tone Controller
Conference
Session
Speech Recognizer
Speech Synthesizer
Multiparty Control
2-Party Call Control
Media Flows
Call Control
Devices
Media Control
CollaborationPlatform
Media Providers
Microsoft Unified Communications Managed API
What is new in version 3.0?
UCMA 3.0 Features
Enhance Conferencing & Collaboration Features
• Introducing the Trusted Conference User model
and audio route management
• Enhanced conference scheduling and in-meeting
control (conference lobby, PSTN bypass, access
level, global announcements, hard/soft mute)
Simplify Presence Object Model
• Object Model to publish/subscribe to Presence
categories (no need to parse XML)
• Introduction of Presence Views
• Helper APIs to simplify the protocol
Drive Better-together story with Microsoft Office
Communicator 14 platform
• Selection and launch of custom Silverlight/Web
applications running in Office Communicator “14”
(command and control) Conversation Window
Extension from UCMA 3.0 services
UCMA Improvements
UCMA 3.0 Goals
Become an Enterprise-grade Voice
platform
Improve Voice Quality
•
•
•
•
•
•
•
•
Improve human-machine dialogs through
Speech
•
•
UCMA 3.0 Features
Introduction of a Back-To-Back-User-Agent (B2BUA)
Support for Call Park & Retrieve
DTMF and Speech-enabled User Authentication (one PIN).
Interoperable with the most common IP-PBXs and SIP PSTN
Gateways
WAN Bandwidth Management
Improved platform monitoring for call establishment, midway call control, and audio quality of experience.
Additional performance Counters for tracking Key Health
Indicators
Support for G.722 codec in addition to SIREN when
connected to AVMCU
VoiceXML 2.1 Browser
Automatic Speech Recognition and Speech Synthesis in 26
Languages
Improve availability (99.9%) and resiliency
•
Simplify deployment, provisioning, and reduced TCO
•
•
•
•
•
•
Enable Continuum
•
•
UCMA 3.0 Features
Improve Registration & Dialog Resiliency (recovery
from Intermediate Hop failures)
Support Draining and Failover
User Services Availability
Automated activation through Windows PowerShell
(in lieu of WMI)
Integrated application provisioning Developer
Experience
UCMA runtime as deployment pre-requisite
Support for DNS Load balancing (continued support
for HLB).
Support deployment of and interoperability with
UCMA 2.0-based applications against Microsoft
Communications Server “14” or in co-existence with
OCS 2007 R2
API backwards compatibility (only need to rebuild
your UCMA 2.0 Application against UCMA 3.0)
12
Personal Mobile Voice Assistant Demo
Introduction
Demo Script Overview – Stage 1
14
Demo Script Overview – Stage 2
15
Demo Script Overview – Stage 3
16
Personal Mobile Voice Assistant Demo
Technical Deep Dive
Command channel
sharing
Conversation
ConferenceSession
Mute All
(PSTN user1)
Subscription
sharing
PSTN user2
is muted
Focus
Establishing multiple
calls
Customized MCU
routing
*6
AvCall 1
(for PSTN user1)
AvCall 2
(for PSTN user2)
PSTN user1
*6
AvMcu
blip
blip
PSTN user2
user A
Outgoing Audio Routes from the call
Remote Sinks: A, B
TCU
Call
AVMCU
user B
Incoming Audio Route to the call
Remote Source: C
user C
UCMA and the Contact Center
Introduction
Customer
PSTN
Internet
PBX
VoIP Gateway
ACD Server
IVR Server
CTI Server
Call Recording
Server
OCS Server
Web Chat Server
Speech Engines
Agents
22
Back Office
A multi channel platform
Internet
Customer
PSTN
Reporting
Software
Help Desk Solution
Call Recording
Capabilities
Back-end
Integration
Software
Agent Desktop
Integration
Software
ACD
Capabilities
IVR
Capabilities
Music Player
Capabilities
Query/Response Bot
Capabilities
LOB
Software
Match Maker
Software
Unified Communications Managed API
Office Communications Server Infrastructure
Agents
23
Back Office
Contact Center Demo
Web Chat and Call Back
24
Web Chat (and option for Call Back)
25
Contact Center Demo
Introduction
Demo Script Overview – Stage 1
28
Demo Script Overview – Stage 2
29
Demo Script Overview – Stage 3
30
Demo Script Overview – Stage 4
31
Demo Script Overview – Stage 5
32
Internal and External Customers and Partners
35
Aspect Unified IP 6.6 SP1 – in market since June 2009
36
http://connect.claritycon.com – in market since January 2010
37
Agent View – Sales History
38
Agent View – Call History
39
40
http://msdn.microsoft.com/UC
http://msdn.microsoft.com/OCS
http://msdn.microsoft.com/Exchange
http://gotuc.net
http://www.microsoft.com/vhd
42
metroreq@microsoft.com
43
44
http://msdn.microsoft.com/uc
http://msdn.microsoft.com/exchange
http://msdn.microsoft.com/ocdev
http://ucweb/competition
http://webappscompete
45
TechEd Online
microsoft.com/communicationsserver
Technical Library
NextHop
Partner Link
Customer Link
Exchange 2010 SP1 Beta download
DrRez on Twitter
Communications Server
Exchange Server
www.microsoft.com/teched
www.microsoft.com/learning
http://microsoft.com/technet
http://microsoft.com/msdn
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Microsoft Unified Communications Managed API
High Level API Overview
Multimodal Communications
Workflow
Dialog
Activities
General
Activities
Call Control
Communications
Event Types
Communications
Exceptions
Error Handling
Call Control
Activities
Instant
Messaging
Audio
Video
Conferencing
Conference
Management
Dialog
Communications
Event Types
Collaboration
Conversation
Call
Extensibility
Presence
Server Speech API
Contact
Groups
Platform
Signaling
Signaling
53
VoiceXML
Browser
Commands
End Point/Connection
Management
SAPI
Common Basic Classes
Microsoft
Speech Recognizer
Microsoft
Speech Synthesizer
Multi-party capable and extensible to add or replace modalities
Workflow
Dialog
Activities
General
Activities
Call Control
Communications
Event Types
Communications
Exceptions
Error Handling
Call Control
Activities
Instant
Messaging
Audio
Video
Conferencing
Conference
Management
Dialog
Communications
Event Types
Collaboration
Conversation
Call
Extensibility
Presence
Server Speech API
Contact
Groups
Platform
Signaling
Signaling
54
VoiceXML
Browser
Commands
End Point/Connection
Management
SAPI
Common Basic Classes
Microsoft
Speech Recognizer
Microsoft
Speech Synthesizer
Multi-party capable and extensible to add or replace modalities
Workflow
Dialog
Activities
General
Activities
Call Control
Communications
Event Types
Communications
Exceptions
Error Handling
Call Control
Activities
Instant
Messaging
Audio
Video
Conferencing
Conference
Management
Dialog
Communications
Event Types
Collaboration
Conversation
Call
Extensibility
Presence
Server Speech API
Contact
Groups
Platform
Signaling
Signaling
55
VoiceXML
Browser
Commands
End Point/Connection
Management
SAPI
Common Basic Classes
Microsoft
Speech Recognizer
Microsoft
Speech Synthesizer
Includes top-class Speech Technology in 26 languages
Workflow
Dialog
Activities
General
Activities
Call Control
Communications
Event Types
Communications
Exceptions
Error Handling
Call Control
Activities
Instant
Messaging
Audio
Video
Conferencing
Conference
Management
Dialog
Communications
Event Types
Collaboration
Conversation
Call
Extensibility
Presence
Server Speech API
Contact
Groups
Platform
Signaling
Signaling
56
VoiceXML
Browser
Commands
End Point/Connection
Management
SAPI
Common Basic Classes
Microsoft
Speech Recognizer
Microsoft
Speech Synthesizer