Gianna L. Summa
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404 Kings College Dr, Arnold, Maryland 21012, USA | +1 443 557 8736 | glsumma29@gmail.com
Profile
Outgoing, energetic professional with a successful record of embracing new challenges. Excellent listening and interpersonal skills with
a positive demeanor. Resourceful team member, skilled in identifying project needs and creatively solving problems.
Education
THE UNIVERSITY OF NORTH CAROLINA AT GREENSBORO | May 2014
 Major: Bachelor of Arts in International/Global Studies in International Affairs & Development
 Minor: Business Administration
UNIVERSITÀ CARLO CATTANEO, LIUC
 Erasmus exchange student for one academic semester in Castellanza, Italy
 Major: International Business
LEADERSHIP
 Global Leadership Program, UNCG
 International Peer Academic Liaison
RESEARCH
 Conducted field research on Catalonia’s desire to secede from Spain. This research involved interviewing and surveying numerous
Catalonian and Spanish people as well as collecting and summarizing my findings to create a comprehensive report.
 Final Grade: A
VOLUNTEER WORK
ENGLISH TUTOR | INTERLINK, GREENSBORO (AUGUST 2013 – MAY 2014)
 Attended daily meetings with students. Conversed with students to help them with their conversational English as well as to
prepare them for various English Level Proficiency tests.
Skills & Abilities
 Excellent multi-tasking capabilities and able to work in a fast paced work environment
 Exceptional proficiency in oral and written communication
 Ability and desire to work with people of different cultures and backgrounds
 Strong and creative problem solving capabilities
 Outstanding organizational skills
LANGUAGES
 Intermediate: Italian
 Beginner: Spanish, French, Lithuanian
COMPUTING
 Microsoft Office
 PMS, MARSHA hotel systems
Experience
FRONT OFFICE ASSOCIATE, AYS ATTENDANT, CONCIERGE| ANNAPOLIS WATERFRONT MARRIOTT (JULY 28 2014 – PRESENT)
 Check guests in/out and manage any reservation issues to ensure guest satisfaction. Verify credit and amenity reports. Design
documents such as greetings, passes, brochures, special event announcements, etc. Arrange dinner and/or travel reservations for
guests. Screen telephone calls. Record and process room service orders. Analyze departmental documents for appropriate
distribution and filing.
FRONT OFFICE ASSOCIATE, AYS ATTENDANT , CONCIERGE | GREENSBORO MARRIOTT DOWNTOWN (AUGUST 2012 – MAY 2014)
 Responsibilities included checking guests in/out, screening of telephone calls in addition to addressing inquiries regarding guest
amenities and/or reservations to ensure guest satisfaction. Trained new employees. Ran and verified credit and amenity reports.
Persuaded an average of five guests a week to become Marriott Rewards members. Arranged dinner and/or travel reservations for
guests.
ENGLISH TEACHER | NEW LANGUAGES SL IDIOMAS 247, BARCELONA (MAY 2013 – AUGUST 2013)
 Conducted one-on-one sessions with students to aid them in improving their written and verbal English as well as listening skills.
Responded to questions pertaining to grammar and pronunciation. Proofread and revised documents, resumes, presentations,
exercises, and homework. Evaluated new students to determine their current level of English.