Erica M. de la O Ortega
Work experience
2014 - Present
Tel/Fax: (954) 302-9016
Mobile: (720) 480-5762
delao_erica@yahoo.com
Coral Springs, FL 33065
Freelance in USA / Coral Springs, Florida
Consultant/Training/Management
 Communicator/Human Relations. Good and friendly communication is the key of success.
Communicating with Spanish Speaking Employees/People can be hard but never impossible when
having a detailed, enthusiastic and professional resource.
 Translator, Proofreader, Editor/Copywriter, Maintain Layout. There are many bilingual people
out there who can easily translate small pieces or even long documents, but how to make sure they
have used the grammar correctly.
 Presenter and Speaker with excellent Rapport. / Voiceover Talent. Online Presentation, PPT.
 Spanish Tutor. For kids, teens and adults
 Coach. Coaching is not only to teach but to be an example when need to motive kids, teenagers
or adults.
2011 - 2014
Futuro Sólido USA. Denver, Colorado
Project Manager/Proofreader/Translator
 Presenter of Medical and Life Insurance benefits, 401(k), Safety, Customer Service.
 Spanish Voiceover for Benefits, Customer Service and How to be Successful employee
Presentations.
 Instructor Spanish as a second language one and one or group.
 Interpretation for Spanish Speaking employees in their work places.
 Translator, Designer and Editor of Presentations, Posters, Charts, and PDF documents
 Proofreader I proofread all translations done by third parties.
Administrative Payments, Billing, Collections, Financial Reports, Budgets.
2011 - 2013
Colorado Youth Soccer (CYS). Denver, Colorado
Soccer Referee
2010 - 2011
Freelance / Speaker and Instructor. Ambato, Ecuador
 Speaker I worked with Psychologist Franklin Lizano as a motivational speaker for High School
Students, addressing such issues as self-esteem and family values.
 Instructor I taught English to Students at Univesidad Tecnológica Equinoccial (UTE)
2009 - 2010
Colegio San Alfonso. Ambato, Ecuador
English teacher
 Teacher of Middle and High School Students to 6 different groups.
2006 - 2007
DAEMI, S.A. de C.V. México, City.
General Manager
 Laundry, Dry Clean and Recollection
Administered and Supervised 4 locations; Quality Control, Sales and Customer Service.
2001 - 2006
Casa Colorado, Denver CO.
Contractor
 Translator Provided written translation of English documents into Spanish.
 On-site Interpretation for Spanish Speaking Employees in their work places.
 Consultant and Cast I was part of the cast and development of 3 DVDs created to on-board
Spanish Speaking Employees in the USA with health insurance, retirement plans, and safety.
1999 - 2006
Ecuamex. Denver, Colorado
Owner
 Cleaning Company, I created this company not just to help my clients with this type of service but
also to give Spanish speaking people the opportunity to work in a positive environment and with
flexible hours. Built the business to over 150 clients within seven years.
1998 - 1999
Pizza Hut. Denver, Colorado
Shift Manager
 Supervisor Production, Quality Control
 Customer Services Sales, Delivering, Phone Calls
 Administrative Budgets, Inventory, Sales, Accounting
1997
Hoteles Maeva. Tuxpan, Veracruz / Manzanillo, Colima
Mini-Club Manager
 Public Relations since Maeva are All Inclusive Hotels in Mexican Beaches; I was part of the
Maeva-friends Group; developed activities for children, families, and parents
 Sports and Recreational Activities Aqua-fitness for kids and adults, Soccer, Volleyball,
Basketball, Painting, Boat trips, Snorkeling.
 Acting and Dancing After lunch we usually rehearsing for the night show and be part of different
activities interacting with guests during Dinner time and Night Clubs
 Languages Spanish and English
1992 - 1996
Servicios Liverpool, S.A de C.V. México, City.
Administrative Assistant
 Administration Presentation of Financial Statements to the Board, Accounting and Public
Relations.
 Technology and Instruction When Microsoft Windows and Office were first introduced to
Liverpool, I was trained to instruct the Employees for the Accounting and Human Resources
Departments.
 Languages Spanish, English.
1988 - 1992
Mini-Lab Latino S.A de C.V. México, City.
Customer Service/Assistant
 Sales and Production
 Inventory and Cost of Goods
 Data Entry
Volunteering
1984 - Present
Education
2008 - 2011
1990 - 1993
Administrative
Technology
Awards received
I have volunteered since I was 12 years old for Churches, Schools, Community and Development
of new ideas to create a better place. My goal has always been to leave a legacy to people for them
to maintain a happy and healthy life.
UNPI of Miami, Florida, based in Ecuador
 BA Family Psychology
José Rosas Moreno. México, City
 AA Early Childhood Education
Servicio Ecuatoriano de Capacitación Profesional (SECAP)
 Human Relations Course
Asociación de Capacitación en Alta Dirección (CECADI)
 Secretarial Certificate
 Shorthand Course
Foto Regis CIFSA
 Supervisory Techniques Course
 Basic Accounting Course
 Sales Course
Windows 8.1, MS Word, Excel, Power Point, Publisher, SDL Trados Studio 2014, LightShip,
Administrative and Accounting Software
Honor Recognition for Instruction on “Liderazago Juvenil” (Youth Leadership)
Recognition for helping other women to develop their self esteem.
Recognition for motivating other woman how to be strong in tough situations.