Microsoft Services Portfolio
For self-migrating or partnerled migration customers.
For customers requesting
Microsoft to deliver part or the
totality of their project.
For Premier customers who may
not be able to complete their
migration by July 14th 2015.
Microsoft Premier Support
provides a set of services to
assess the current state of your
environment and help your
team plan and prepare for a
successful Windows migration.
Enterprise Modernization
Solution Framework
provides a comprehensive set of
offerings to upgrade customers
with Windows Server 2003 to the
latest versions of Windows Server
and Microsoft Azure.
Custom Support is intended as a
last resort to help bridge the
gap and keep customers secure
and compliant as they complete
their migration to a current
supported product.
Migration process
Services
Current Platform
Mission Critical
Applications
Business Critical
Applications
Internal
Applications
Dev/Test
IT Services
Dedicated OnPremises Hardware /
Virtual Hosts
Shared On-Premises
Hardware/ Virtual
Hosts
Public Cloud or
Shared On-Premises
Public Cloud or
Shared On-Premises
Public Cloud or
Shared On-Premises
25%
24%
19%
15%
12%
Shadow Apps
Public Cloud or
Dedicated OnPremises
Migration Complexity
% of Install Base
1
Discover
2
Assess
3 Target
4
Remediate
Rehost
Replatform
Retool
Redevelop
Retire
5%
5
Migrate
Enterprise Modernization end to end approach
Discovery and
Rationalization
Assessment and
Planning
Phased approach to reduce
time to ROI and minimize risk
and impact to the business
Deployment,
Remediation,
and Migration
4
Enterprise Discovery and Rationalisation Lead offer
Tool-based reconnaissance and classification
of the enterprise IT landscape including
Microsoft and 3rd-Party solutions
 Automated discovery
 Automated rationalization
 Project dashboards
Devices &
Mobility
Messaging and
Collaboration
Application and
Data Platform
Infrastructure
Platform
Identity and
Access
 Business case
 Carry forward all data and
project deliverables
Enterprise Modernisation Assessment and Planning
Application Profiling and Life Cycle Management
Create
Application
inventory
Develop a
strategy
Identify
Application
Profiles
Prioritize
candidates
for Cloud
Application Portfolio Matrix
Deployment, Remediation, and Migration
Planning and
deployment of modern
infrastructure, platform,
and services
Re-host, Replace,
Rebuild, Refactor, Retire
legacy applications and
services
Migration and
onboarding of users,
applications, and
operational processes
End-to-end governance to ensure execution in phases
according to business priority, compliance, and risk
management
Enterprise Modernization
Business Needs
• Secure current and future business on latest
platform
Enterprise
Modernization
• Minimize cost and risk associated with
migration
• Adopt new cloud technologies and services
Enterprise Discovery
and Rationalization
Essential
Services
Assist customers to upgrade
from Windows Server 2003 to
the latest versions of Windows
Server and Microsoft Azure
Enterprise
Modernization Solution
Framework
Advanced
Solutions
Microsoft Cloud Platform Deployment
Microsoft Workload Migration
3rd Party Application Migration
Custom Application Migration
Portfolio and Platform Rationalization
Enterprise Modernization Business Case
Windows Server 2003 Premier Packages
Assist customer or
partner led
migration
Package:
Outcomes:
Active Directory
Upgrade Assistance
•
•
Assess current Active Directory and provide targeted remediation assistance.
Collaborative planning and assistance during client-led Active Directory
migration.
Performance and
Troubleshooting
Package
•
Improved Windows Server performance analysis, baseline setting and
troubleshooting knowledge and skills.
Active Directory
Recovery and
Dependency
•
Investigate and document cross-functional dependencies for your Active
Directory environment.
Create an end-to-end Active Directory recovery plan and learn key technical
recovery steps.
Application
Compatibility
Assistance
•
Windows Server
Operations and
Governance
•
Windows File Services
Upgrade Assistance
•
•
•
•
•
Windows Print
Services Upgrade
Assistance
•
•
Investigate and document cross-functional dependencies for services being
supported by Windows 2003.
Targeted side-by-side application compatibility testing and remediation.
Identify operational and technical improvements based on recommended
practices for Windows Server management (i.e., tasks, roles, and responsibilities).
Review existing Windows Server security practices and develop operations plan
to address gaps and integrated operational and technical recommendations.
Assess current Windows File Services environment and provide targeted
remediation assistance.
Collaborative planning and assistance during client-led Windows File Services
upgrades.
Assess current Windows Print Services environment and provide targeted
remediation assistance.
Collaborative planning and assistance during client-led Windows Print Services
upgrades.
Example – AD Upgrade Assistance Package
Package Outcomes:
 Assess current Active Directory environment and provide targeted remediation assistance.
 Collaborative planning and assistance during customer-led Active Directory migration.
Deliverables
Outcome
Service Details
Duration
RAP as a Service Plus • Provides a point-in-time snapshot of health and risk • RAP as a Service for Windows Desktop is a proactive Remote Data Collection
for Active Directory
issues regarding your Active Directory Forest. A
service delivered by a Microsoft accredited engineer and Analysis
(Assess)
detailed analysis and report will be completed by an
to diagnose potential risk and health issues with
accredited engineer with joint summary
your client environment.
Two Days on-site
presentation and remediation item planning
session.
• Focused on reducing support costs by exposing
configuration and operational issues before they
affect your business.
Premier Support
Accelerator for
Active Directory
(Operate)
• PSA Deployment & Migration Assistance for Active
Directory engagement is a structured, multi-phased
approach to assist with the upgrade of their Active
Directory environment.
• During a PSA delivery for Active Directory, a
Microsoft Engineer will work with your team to
complete each milestone (phase), following
recommended best practices while minimizing the
risks to your environment.
• Prerequisite: RAP as a Service for AD or RAP as a
Service Plus and remediation
Base Premier Support
Accelerator (PSA)
Offering
Two Weeks on-site
Windows Servers 2003 SP2 CSA program

http://lifecycle/




Custom Support Discussion
csaops@microsoft.com
• Gartner report
• IDC whitepaper
•
Total Economic Impact of Microsoft Windows Server
2012 R2
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Windows Server Performance and Troubleshooting Package
Package Outcome:
• Improved Windows Server performance analysis, baseline setting and troubleshooting knowledge and skills.
Proactive
Services
Performance Review
for Windows Server
(Assess)
Outcome
Service Details
• Provides important insight into the performance,
configuration and stability of targeted Windows
Servers and helps you to understand the
resources utilization of the applications and/or
services running inside.
• During this engagement, a Microsoft Premier Field Engineer
will work with your team to collect performance data and
build a performance baseline (up to 4 servers). A key
function of this engagement is the deep knowledge transfer
and skills development through side-by-side working
sessions.
• The session is delivered via slides and live demos, where the
focus of the delivery is on live demos of the tools
accompanied with in depth explanations targeting:
• How to use available tools
Troubleshooting approach scenarios.
• Collect and analyze log traces to troubleshoot Windows
Server.
• Identify action plans to troubleshoot Windows Server
components.
• Upon completion of this session, students will be able to
analyze issue with greater accuracy, gather data for deeper
analysis and identify the root cause of the problem.
• The Seminar is delivered via slides and live demos, where the
focus of the delivery is on live demos of the Sysinternals tools
and real-world examples.
Chalk Talk - Windows • Provides basic knowledge and understanding of
Troubleshooting Tools
the popular troubleshooting techniques and
and Techniques
tools needed to identify and solve issues on
(Educate)
Windows Server environments.
Chalk Talk - Windows
Server
Troubleshooting
using Sysinternals
Tools
(Educate)
• Provides advanced knowledge and
understanding of the Windows troubleshooting
techniques based on Sysinternals tools.
Duration
Four days (2 days
on-site / 2 remote)
One day on-site
One day on-site
Active Directory Recovery and Dependency Package
Package Outcome:
• Learn how to identify and develop Service Maps to document dependencies, cross functional areas and
accountability.
• Develop technical recovery steps for your Active Directory environment.
• Creation of end-to-end Active Directory recovery plan for your organization.
Deliverables
POP: Service Map –
Active Directory
(Optimize)
Active Directory
Recovery Execution
Service
(Operate)
Active Directory
Recovery Planning
(Optimize)
Outcome
Service Details
• The IT Service Mapping solution provides the key
• Collaborate to develop a Service Map of your AD
skills to model and understand the service
environment identifying dependencies, cross functional
relationships and dependencies for a given workload
areas and accountability.
or service. It provides a method to visualize and
• Provides training using Service Map processes and tools
identity key supporting services, technology and
to enable ability to apply skills across other IT service
processes in support of a successful Active Directory
areas.
migration.
• Provides help to your organization to review common • Side-by-side working session in your lab environment to
disaster recovery scenarios, determine the risks posed
review the common scenarios and recovery options. This
to your business and execute the recovery steps
engagement will allow your team to build a fully tested
needed to recover from disaster.
and timed disaster recovery plan which will significantly
reduce the time it takes to recover from disaster
scenarios impacting Active Directory.
• Creation of Active Directory Service centric recovery
• Integrates developed AD service map and technical
plan focusing on technical, operational, and
recovery steps into an end-to-end Active Directory
communication aspects to identify roles and
Recovery plan for your organization, identifying key
responsibilities across your IT organization.
communication contacts, timeframes and process loop in
support of maintain.
Duration
Five days on-site
Four days on-site /
one day remote
Two days on-site /
one day remote
Windows Server Application Dependency Assistance
Package Outcome:
• Learn how to identify and develop Service Maps to document dependencies, cross functional areas and
accountability for applications hosted on Windows 2003 Servers.
• Targeted side-by-side assistance to with application compatibility testing and remediation.
Deliverables
POP: Service Map Application
(Assess)
Outcome
• The IT Service Mapping solution provides the key
skills to model and understand the service
relationships and dependencies supporting your
client desktop migration project. It provides a
method to visualize and identity key supporting
services, technology and processes in support of a
successful migration and on-going client support.
Service Details
• Collaborate to develop a Service Map of your Windows Five days on-site
2003 supported application environment to identify
dependencies, cross functional areas and
accountability.
• Provides training using Service Map processes and
tools to enable ability to apply skills across other IT
service areas.
• Identifies key communications and creates a continual
feedback loop that helps groups to develop and
support ongoing improvements.
Dedicated Support
Engineer assistance
with Windows
Application
Compatibility Testing
(Optimize)
• The Dedicated Support Engineer will assist with
Application Compatibility testing and remediation in
support of your client Windows Server migrations.
Also will collaborate with team SMEs to provide
contextual assistance and knowledge transfer in
support of application packaging.
Duration
• Provide19
assistance with MSI packaging and Application Six Weeks on-site
Sequencing (Virtualization).
• Act as an escalation point for technical issues related to Schedule to be
determined
Windows-installable applications.
• Assist with application testing and remediation.
• Provide coaching for client SMEs
Windows Server Operations and Governance
Package Outcome:
• Identify operational and technical improvements to align with recommended practices for reoccurring and regular
tasks, responsibilities and roles in support of a Windows Server environment.
• Review existing Windows Server security practices and develop remediation plan to address gaps and integrated
operational and technical improvement recommendations.
Deliverables
Roles and Knowledge
Management for
Windows – Tier 1
(Optimize)
Outcome
• Improved service availability through proactive
operational and technical management.
• Implement solutions that encompasses many years of
Microsoft IT experience in maintaining mission-critical
services based on Windows Server.
Service Details
• Detailed operational and technical knowledge and skills
development focused on preventative maintenance and
adoption of daily, weekly, monthly tasks, responsibilities
and role assignment.
Duration
Two Weeks on-site
• Drive accountability and improve the effectiveness of IT
staff through defined roles and responsibilities.
Offline Assessment for • Gain valuable insight into the security of your Windows • The key technology, people, and process areas in your
Windows Server
Server environment by proactively diagnosing issues
Windows Server and Network environment are analyzed
Security (OAWSS)
and risks of operating system configuration and
against recommended practices established from
20
(Assess)
security processes.
thousands of customer assessments.
Four Days on-site
Security and Role
Integration Planning
(Optimize)
Two days on-site / one
day remote
• Creation of Windows Server operations guide to
address security remediation items and integrate
recommended operational tasks and responsibility
assignment.
• Integrates Roles and Responsibilities recommendations
to target discovered Windows Server security issues and
risks.
Windows File Services Upgrade Assistance
Package Outcome:
• Assess current Windows File Services environment and provide targeted remediation assistance.
• Collaborative planning and assistance during customer-led Windows File Services upgrades.
Deliverables
Outcome
Service Details
• Provides a point-in-time snapshot of health and
risk issues regarding your Windows Failover
Clusters. A detailed analysis and will be completed
by an accredited engineer.
• RAP as a Service for Windows Failover Cluster is a proactive
service delivered by a Microsoft accredited engineer to diagnose
potential risk and health issues with your Failover Cluster
deployment.
Remote data
collection and
analysis
• Focused on reducing support costs by exposing
configuration and operational issues before they
affect your business.
• The DFSn/DFSr Health Check is designed to
evaluate and assess a production DFSn/DFSr single
forest deployment. This review includes analysis
issues relating to configuration, performance, and
other common issues.
• Remote analysis and on-site summary presentation and
remediation item planning session.
Two days on-site
• During the review, hands on knowledge transfer of the
production environment is conducted as well as troubleshoot
techniques to empower the support staff.
• A detailed report identifying findings and recommendations will
be provided.
Two days on-site and
one day remote
Chalk Talk - Windows
File Services
Integration
(Educate)
• Provides basic knowledge and understanding of
Windows File Services features, such as FSRM and
SMB 3.0. Also addressing the working
interrelationships of Failover Clustering and DFS
N/DFS R integration.
• The seminar is delivered via slides and live demos, where the
focus of the delivery is on live demos accompanied with in depth
explanations targeting Failover Clustering, Windows File Services
management, FSRM features, Dynamic Access Control, File
Classification Infrastructure, SMB 3.0 and DFS N / DFS R.
One Day on-site
Dedicated Support
Engineer assistance
with File Services
Upgrade
(optimize)
• The Dedicated Support Engineer will assist with
• Assistance with identification and remediation of existing issues
Six Weeks on-site
Windows File Services and Failover Clustering
and roadblocks
upgrades and remediation as part of your Windows • Provide assistance with File Services Upgrades (i.e., Failover
Schedule to be
Server migrations. Also will collaborate with team
Clustering, Windows File Services management, FSRM features,
determined
SMEs to provide contextual assistance and
Dynamic Access Control, File Classification Infrastructure, SMB 3.0
knowledge transfer.
and DFS N / DFS R).
RAP as a Service Plus
for Failover Clusters
(Assess)
DFS Namespace and
Replication Health
Check – Tier 1
(Assess)
Duration
Windows Print Services Upgrade Assistance
Package Outcome:
• Assess current Windows Print Services environment and provide targeted remediation assistance.
• Collaborative planning and assistance during customer-led Windows Print Services upgrades.
Deliverables
Outcome
Service Details
Windows Print
• Provides a point-in-time snapshot of health and risk • Windows Print Services Health Check is a proactive
Services Health Check
issues regarding your Windows Print Servers. A
service delivered by a Microsoft accredited engineer to
(Assess)
detailed analysis and report will be completed by an
diagnose potential risk and health issues with your
accredited engineer with joint summary presentation
Print Server deployment.
and remediation item planning session.
• Focused on reducing support costs by exposing
configuration and operational issues before they affect
your business.
Chalk Talk - Windows • Provides basic knowledge and understanding of
• The seminar is delivered via slides and live demos,
Print Services
current Windows Print Services features, such as
where the focus of the delivery is on live demos
(Educate)
point and print, network location aware printing,
accompanied with in depth explanations targeting ,
client printer deployment, driver management, and
Windows Print Services management, Failover
print server management. Also addressing the
Clustering and Virtualization for HA, Printer and Driver
working interrelationships of Failover Clustering
deployment (server and client) and Performance and
integration and Virtualization to obtain High
Troubleshooting techniques.
Availability.
Dedicated Support
• The Dedicated Support Engineer will assist with
• Assistance with identification and remediation of
Engineer assistance
Windows Print Services and Failover Clustering
existing issues and roadblocks.
with Print Services
upgrades and remediation as part of your Windows • Provide assistance with Print Services Upgrades
Upgrade
Server migrations. Also will collaborate with team
pertaining to Core Print Services / Permissions /
(Optimize)
SMEs to provide contextual assistance and
Delegations, Driver saturation, driver types, use cases,
knowledge transfer
and deployment, Failover Clustering and Virtualization
for HA and performance evaluations and sizing.
Duration
Three days on-site
and one day remote
One Day on-site
Six Weeks on-site
Schedule to be
determined
cindysch@microsoft.com