JIM CRAIG TRUDIE BRIAN IVY KEVIN JEWELL JAMES "No one can cheat you out of ultimate success but yourselves." --Ralph Waldo Emerson …..stay focus What is a team? A team is a group of people who are brought together to meet a specific set of goals or objectives. Teams consist of two or more individuals who coordinate their efforts in order to attain a set goal. How do teams benefit organizations? • Implementing teams in the workplace not only increases productivity and employee morale, but can also improve an organization's services and products. Each member brings to the team their own unique set of ideas and experiences. By pooling these resources together, processes and services continually improve, which leads to lower overall costs. Success "No one can cheat you out of ultimate success but yourselves." --Ralph Waldo Emerson When you look back on the unaccomplished goals of 2010, can you see where you could have acted differently to achieve the success you desired? As you are setting your goals for 2011, do you want to do it differently? There are ways to decrease your tendency for self-sabotage How will being a team member benefit me? • Being a team member will increase your sense of belonging in an organization. You will also benefit from working with others who possess different personality types and beliefs than your own. You will learn to remain open-minded at all times and may begin to approach tasks in a variety of new ways. • As a member of a team that is striving for a common goal, you will also feel a sense of accomplishment once the goal is reached. You will begin to realize the significant role you and your teammates play in the organization and how much your efforts are appreciated. What is Teamwork? • Teamwork is defined in Webster's New World Dictionary as "a joint action by a group of people, in whom each person subordinates his or her individual interests and opinions to the unity and efficiency of the group." This does not mean that the individual is no longer important; however, it does mean that effective and efficient teamwork goes beyond individual accomplishments. The most effective teamwork is produced when all the individuals involved harmonize their contributions and work towards a common goal. • Teamwork has become an important part of the working culture and many businesses now look at teamwork skills when evaluating a person for employment. Most companies realize that teamwork is important because either the product is sufficiently complex that it requires a team with multiple skills to produce, and/or a better product will result when a team approach is taken. Therefore, it is important that students learn to function in a team environment so that they will have teamwork skill when they enter the workforce. TEAM WORK • Team work is work performed by a team. • The quality of team work may be measured by analyzing the effectiveness of the collaboration in the following ways. 1. Communication 2. Coordination 3. Balance of contributions 4. Mutual support 5. Effort 6. Cohesion What are the differences between "traditional" teams and self-directed work teams? There are three primary differences between "traditional" teams and selfdirected work teams: • Accountability • Training • Leadership Accountability The most significant difference between "traditional" and self-directed work teams is that the members of self-directed work teams manage themselves and are held fully accountable for their actions. They are highly trained teams of employees responsible for turning out a final product or service. The accountability in a traditional team rests predominantly on the shoulders of the designated leader who serves as a representative. Training Members of "traditional" teams usually are assigned specific tasks or responsibilities within the team. In contrast, members of selfdirected work teams are trained in a wide range of functional skills and can rotate among several different responsibilities. Leadership "Traditional" teams typically have appointed leaders, whereas selfdirected work teams do not, even though members may naturally move into various leadership roles as the team develops. What are the main categories of teams? Although teams are created with many different purposes in mind, most teams can be classified into one of the following categories: • Special Project Teams • Quality Circles • Committees Special Project Teams Special project or task force teams typically consist of members from several departments who are organized to work specifically on a project. Once the team has completed their goal, they will disband. Quality Circles Quality circles are formed in order to search for ways to increase the effectiveness of work groups or departments through higher productivity and improved quality. The majority of teams fall into this category. Committees Committees are appointed in order to investigate an issue or to act as an advisory board to the organization. Committees typically remain together for longer periods of time than other types of teams. What is the Difference Between a Group Exercise and a Team Exercise? Groups 1. Members work independently and they often are not working towards the 2. 3. 4. 5. 6. 7. 8. same goal. Members focus mostly on themselves because they are not involved in the planning of their group's objectives and goals. Members are given their tasks or told what their duty/job is, and suggestions are rarely welcomed. Members are very cautious about what they say and are afraid to ask questions. They may not fully understand what is taking place in their group. Members do not trust each other's motives because the do not fully understand the role each member plays in their group. Members may have a lot to contribute but are held back because of a closed relationship with each member. Members are bothered by differing opinions or disagreements because they consider it a threat. There is not group support to help resolve problems. Members may or may not participate in group decision-making, and conformity is valued more than positive results. Teams • • • • • • • • Members work interdependently and work towards both personal and team goals, and they understand these goals are accomplished best by mutual support. Members feel a sense of ownership towards their role in the group because they committed themselves to goals they helped create. Members collaborate together and use their talent and experience to contribute to the success of the team's objectives. Members base their success on trust and encourage all members to express their opinions, varying views, and questions. Members make a conscious effort to be honest, respectful, and listen to every person's point of view. Members are encouraged to offer their skills and knowledge, and in turn each member is able contribute to the group's success. Members see conflict as a part of human nature and they react to it by treating it as an opportunity to hear about new ideas and opinions. Everybody wants to resolve problems constructively. Members participate equally in decision-making, but each member understands that the leader might need to make the final decision if the team can not come to a consensus agreement. What is the optimal size of an effective team? • Team sizes vary depending on the organization and type of problem at hand. Team sizes can range from two to several dozen people, but teams with eight to ten members are the most common team size found in organizations. Teams of this size allow each individual's voice to be heard, and team members are more likely to feel that they are an integral part of the team. What is the life cycle of a team? • The average life cycle of a team depends on the nature of the problem. Teams typically form when a problem or issue first emerges and remain together until the situation is fully addressed. This process can take as little as one month or as long as ten years. Roles played by the team members Basically the roles are of three types – 1) Task related roles – 2) Relationship related roles – 3) Dysfunctional roles(negative roles) Task related roles • The task related roles in a team involves the roles or the people who are keen in the task that is to be accomplished by the team. • Every person in a team is oriented to some or the other task related role. • Some of the task related roles in a team are the initiator, 'information seeker/giver', 'opinion seeker/giver', 'summarizer', 'reality tester', 'gate keeper', 'direction giver' and energizer. Relationship related roles • The relationship related roles are those who maintain the relationship among the members of the team. As a team,in order to function effectively it is important that a good relationship is maintained among the team members.The various relationship related roles are the 'participation encourager', 'empathetic listener', 'tension reliever', 'evaluator of emotional climate' and 'praise giver'. Dysfunctional roles • In a team there always exist some dysfunctional roles or negative roles who always confront the ideas and the decisions taken by the team members. Such members do not contribute any significant part in the team yet they disturb the smooth functioning of the team as a whole. These members should be identified in order to make the team function effectively. Some of the dysfunctional roles in the team are 'blocker', 'attacker',' recognition-seeker', 'joker' and 'withdrawer' The team must have a clear goal Avoid fuzzy, motherhood statements. Team goals should call for a specific performance objective, expressed so concisely that everyone knows when the objective has been met. The team must have competent team members In the education setting this can be take to mean that the problem given to the team should be one that the members can tackle given their level of knowledge. The team must have unified commitment This doesn't mean that team members must agree on everything. It means that all individuals must be directing their efforts towards the goal. If an individual's efforts is going purely towards personal goals, then the team will confront this and resolve the problem. The team must have a resultsdriven structure The team should be allowed to operate in a manner that produces results. It is often best to allow the team to develop the structure. The team must have a collaborative climate It is a climate of trust produced by honest, open, consistent and respectful behavior. With this climate teams perform well...without it, they fail. The team must have high standards that are understood by all Team members must know what is expected of them individually and collectively. Vague statements such as "positive attitude" and "demonstrated effort" are not good enough The team must receive external support and encouragement Encouragement and praise works just as well in motivating teams as it does with individuals. “To be a success, it’s necessary to embrace and operate from the principles that produce success, not just imitate the actions of successful people.” —Dr. David Hawkins The success of this project depends on effective teamwork! • • • • • • • • Elect a leader for your team. Make sure that all members understand the role of the team leader. Always make sure every member of your team understands the team's assignment. Assign each member of your team a specific task and a date for completion. As a team member, you must be sure to complete your task on time. When you finish your assignment, help other members of your team who might need assistance. If need be, you may re-organize teams to make the project flow more smoothly. Learn the special talents of your team members and assign tasks accordingly. Always try and encourage your team members and be sure that any criticism you give is constructive. Encouragement and constructive criticism is a sure way to promote team work. The team must have principled leadership Teams usually need someone to lead the effort. Team members must know that the team leader has the position because they have good leadership skills and are working for the good of the team. The team members will be less supportive if they feel that the team leader is putting him/herself above the team, achieving personal recognition or otherwise benefiting from the position. Sacrifice • Each team member has to evaluate what he or she are truly willing to sacrifice and then continue to be willing when the time comes that they are asked to sacrifice it. It could be everything from time, to resources, to positions of power. Listening There is a time to talk and a time to listen and the time to listen comes twice as often as the time to talk. We can often find ourselves so concerned about what we have to say that we never really hear what the person is saying. Instead of focusing on what they are trying to convey we are thinking about what we are going to say next, in which time we've missed their entire point. Sharing What one person knows maybe the key to another person's problem. We have to be willing to share those keys even when it will make someone else look better. Communication when there are problems or successes a team has to be willing to communicate effectively what went right and wrong. It is important to analyze issues that you have in a project or as a team but it is also important to analyze your successes Language • It is so important that you have an established habit of speaking in an uplifting way. If you are at all demeaning or domineering or insulting it will grind the team to a halt. People will still be willing to sacrifice, share and discuss just not with every member of the team. Meaning that the team just became rivals. Persuade • Everyone should be encouraged to exchange, defend and then eventually rethink their ideas. You have to love your idea but Teamwork takes individual work for a collective good that ultimately increases the good everyone receives. These skills are a basic list but that will help you start now to be a better team with greater success. You won't master them all in one day but take every opportunity you can to practice them and they will help. Start With Yourself When you are being criticized by your management or just see that something is going wrong about the business you are working in – try to think what you can personally do to make the things better. Sure, you should not blame yourself for all the problems, but there is always room for improvement No “I” or “Me” – Just “We” and “Us” There is no place for egoism in any team. Overestimated ambitions and selfish approach may ruin everything. Therefore, any time some organizational questions are being discussed, you should first think what profit it might bring to your team, not to you personally – even if it is not going to coincide with your own interests Your Team is Wider Than You Think Sometimes people, who work in a big company, forget about other departments. They consider their home department to be their only team and work within it only. This is a mistake, no one should make – the Team is always wider – it involves everyone and makes everyone take as much care as possible of their business. You should communicate and cooperate with other departments members actively, since it is a common responsibility and success you share Gain Knowledge – Share Knowledge If the company’s policy gets changed overnight – I’m not sure each team member will learn it at once. If you find out anything new regarding your company, your target market, your competitors – share this knowledge, so that there were no surprises. Such fast propagation of news may very well encourage new ideas – isn’t it what you need? Go Informal • Schools, colleges, offices… people express themselves only partially in such formal places. If you want to co-operate with your colleagues more tightly and productively, you should understand each other better. This is where corporate parties come in handy – informal atmosphere makes its business – you start feeling more open and see others feeling the same – perfect time for making friends and learning each other closer… Next day is not the hangover, what you are going to feel – you are going to feel trusting others more and being more trusted Do Not Hide Your Mistakes • To err is completely human, so you should not be afraid of the mistakes you may make and of course, you should never hide them. Each mistake you make saves everyone else from repeating it – this is the very case, when you should consider team profit higher than yours. Such lessons do improve team knowledgebase and highlight weak points. Impersonalise • Whatever your relationship with colleagues is, you should always take everything impersonal. Being good or not that good person and being good or not that good worker are different things – and you should always keep this difference in mind. When a worker makes a mistake, you shouldn’t think of what a nice guy he is – there was an issue and you have to make sure it will not reoccur… and vice versa – if a person you do not like much deserves appreciation – you should appreciate him or her – because you appreciate the work your colleague did. Hard work • Team members have to be willing to work hard on an individual basis and then turn that hard work over to the team so that as a whole you can make your work meaningful and achieve a greater goal. Build Your Own Team Within The Team This may sound funny, but this is exactly what you should do. Many minor tasks require subgrouping. Do not wait for someone to choose you – be a volunteer and pick your own A Team, you are going to trust most and be proud of. Your leadership will be noticed and who knows… maybe one day you get your promotion Stay Protective • If you are fine with acknowledging your own mistake, try yourself out in taking the team’s blame on you solely. And it is not acting like a hero – if you a capable of doing it, it means that your conscious is team-oriented, that you will never hide behind the new guy’s back or assign someone else’s achievements. Run a “Turn a Blind Eye” Test • A team is then perfectly built, when each its member can carry out the assigned tasks without delays, being under no control. If you are a manager, a team leader, or just one of the most active workers, you can temporarily step aside to watch the things being done without supervision. If everything is fine and your team does what you expected from each of its member, you will see problems being solved on their own – isn’t it a miracle? No, it is your achievement – the result of your brilliant work, which you should keep up.