Introduction to Hospitality Management
MGT 3372
Spring Semester 2013
Instructor:
Dr. Ping He
Course
Prerequisites:
MGT 3371
Office Hours
MWF 8:00 a.m. – 10:00 a.m., 12:00 p.m. – 1:00 p.m.; M 2:00 p.m. – 3:00 p.m.
Office
Location:
238E Bibb Graves Hall
Office
Telephone:
334-808-6204
334-670-3599 FAX
Email:
pinghe@troy.edu
Time of
Class:
1:00 p.m. – 1:50 p.m. MWF
Class
Location:
Bibb Graves 219
Course
Description:
3 Credit hours. This introductory course offers an overview of the hotel and restaurant
industries in the United States and throughout the world.
Purpose
Fundamentally, the purpose of this course is to allow students the opportunity to explore
the hospitality and tourism industry. Specifically, the course is designed to:
1.
2.
3.
4.
5.
Course
Objectives:
Provide an introduction to the hospitality and tourism industry.
Introduce segments of the industry; their similarities and differences.
Develop an understanding of management’s role within the industry.
Introduce students to professions within the hospitality industry.
Develop student interest in the hospitality and industry.
Upon completion of the course, students should be able have a basic understanding of the
management of hospitality industry, e.g., hotel operation, restaurant operation, convention
planning, communication and human resource management.
 Describe the socio-cultural and economic impacts of tourism.
 Discuss the structure of the lodging industry.
 Discuss the operational management of a full service hotel.
 Discuss the structure of the restaurant industry.
 Discuss the relationship of hotels and restaurants with both commercial and
noncommercial recreation.
 Point out special managerial issues involved with alcohol, entertainment, and
gaming in the hospitality industry.
 Discuss the special needs of conventions and event management.
Text(s):
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Introduction to Hospitality, 6/E
John R. Walker
ISBN-10: 013281465X
ISBN-13: 9780132814652
Publisher: Prentice Hall
Copyright: 2013
Format: Cloth; 608 pp
Published: 03/14/2012
Other
Materials:
Additional readings will be assigned.
Class
Procedure and
Requirements:
The student will be expected to attend scheduled class meetings, complete reading
assignments prior to class, and to homework date.
CLASSROOM INSTRUCTION AND ADMINISTRATION
The class is taught through interactive lecture with students along with case analysis, in
class exercises, role-plays, and group exercises.
Students are expected to:
1. Punctually attend all scheduled classes. Students who arrive at class after roll call will
be counted absent. See attendance policy.
2. Be responsible for all instructions and assignments given in class as well as for the
supporting textbook content.
3. Read the textbook material before the lecture or lab covering that material. This leads
to a better understanding of the lecture (or lab) as well as the opportunity to ask
questions about material(s) in the text that were unclear or that the student did not
understand.
4. Hand in assignments on the assigned due date during roll call. See homework policy.
5. Not wear hats or sunglasses in the classroom.
6. No food, tobacco products, nor drinks are allowed in the computer labs.
7. Exams, except the final, will be temporarily returned and reviewed. If the student
needs to spend more time reviewing or questioning the grading the exam he/she may
see the professor during office hours.
General
Supports:
The computer labs in Bibb Graves Hall Rooms 225, 235, and 237 are available for student
use.
Grades
Participation
2 Exams
Final Exam
Case Studies/Homework
Literature Search
TOTAL
Grading
A
B
C
D
F
10%
40%
20%
15%
15%
100%
90-100%
80-89%
70-79%
60-69%
0-59%
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Daily
Assignments:
First day of class:
January 9
Deadline for adding course
Last day for administrative
Drops without financial penalty
January 14
Holiday
January 21–Martin Luther King, Jr., Day (No Classes)
Spring Break
Last day to drop a course
March 11-17
March 18
Exam 1
Exam 2
TBA
TBA
Last day of class
Dead day
April 30
May 1
Final Examination
May 3, Friday, 5:00 - 7:00 p.m.
Make-Up
Work Policy
All classes, assignments, and exams missed with a valid excuse can be made up. This
requirement will be met by completing an assignment(s) by the instructor. Anyone
missing any exam during the semester will take a comprehensive Make-Up Exam at the
end of the semester for the appropriate number of points. Anyone missing the Make-Up or
final will receive a zero for that exam, unless a valid excuse is submitted prior to the exam.
Absences are discouraged. Excessive absences, including being late for class, will not be
tolerated.
Internet
You will be expected to use the Internet as a part of your course work.
NonHarassment
NON-HARASSMENT, HOSTILE WORK/CLASS ENVIRONMENT
Troy University expects students to treat fellow students, their instructors, other TROY faculty, and
staff as adults and with respect. No form of “hostile environment” or “harassment” will be tolerated
by any student or employee.
Adaptive
Needs
Troy University recognizes the importance of equal access for all students. In accordance
with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of
1973, the University and its Adaptive Needs Program seeks to ensure that admission,
academic programs, support services, student activities, and campus facilities are
accessible to and usable by students who document a qualifying disability with the
University.
Reasonable accommodations are available to students who:
• are otherwise qualified for admission to the University
• identify themselves to appropriate University personnel
• provide acceptable and qualifying documentation to the University.
Each student must provide recent documentation of his or her disability in order to
participate in the Adaptive Needs Program. Please visit the Adaptive Needs Website @
http://www.troy.edu/ecampus/studentservices/adaptiveneeds.htm to complete the
necessary procedure and forms. This should be accomplished before the beginning of
class.
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Standards of
Conduct
The awarding of a university degree attests that an individual has demonstrated mastery of
a significant body of knowledge and skills of substantive value to society. Any type of
dishonesty in securing those credentials therefore invites serious sanctions, up to and
including suspension and expulsion (see Standard of Conduct in each TROY Catalog).
Examples of dishonesty include actual or attempted cheating, plagiarism*, or knowingly
furnishing false information to any university employee.
*Plagiarism is defined as submitting anything for credit in one course that has already
been submitted for credit in another course, or copying any part of someone else’s
intellectual work – their ideas and/or words – published or unpublished, including that of
other students, and portraying it as one’s own. Proper quoting, using strict APA
formatting, is required, as described by the instructor. All students are required to read the
material presented at: http://troy.troy.edu/writingcenter/research.html
• Students must properly cite any quoted material. Term paper, business plan, term
project, case analysis, or assignment may have no more than 20% of its content quoted
from another source. Students who need assistance in learning to paraphrase should ask
the instructor for guidance and consult the links at the Troy Writing Center.
• This university employs plagiarism-detection software, through which all written
student assignments are processed for comparison with material published in traditional
sources (books, journals, magazines), on the internet (to include essays for sale), and
papers turned in by students in the same and other classes in this and all previous terms.
The penalty for plagiarism may range from zero credit on the assignment, to zero in the
course, to expulsion from the university with appropriate notation in the student’s
permanent file.
Cell Phones &
Other
Electronic
Devices
AOP-8-1-07-08 (Revised 10/22/07)
CELL PHONES AND OTHER ELECTRONIC DEVICES USED IN THE
INSTRUCTIONAL ENVIRONMENT
Use of any electronic devise by students in the instructional environment is prohibited
unless explicitly approved on a case-by-case basis by the instructor of record or by the
Office of Disability Services in collaboration with the instructor. Cellular phones, pagers,
and other communication devices may be used for emergencies, however, but sending or
receiving non-emergency messages is forbidden by the University. Particularly, use of a
communication device to violate the Troy University “Standards of Conduct” will result in
appropriate disciplinary action (See pp. 42-52 of the Oracle).
In order to receive emergency messages from the University or family members, the call
receipt indicator of devices must be in the vibration mode or other unobtrusive mode of
indication. Students receiving calls that they believe to be emergency calls must answer
quietly without disturbing the teaching environment. If the call is an emergency, they
must move unobtrusively and quietly from the instructional area and notify the instructor
as soon as reasonably possible. Students who are expecting an emergency call should
inform the instructor before the start of the instructional session.
Other
Information:
Professor may change anything contained her in at her discretion.
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