Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
Statement of Purpose
Mamsey House Nursing Home
May 2015
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
Table of Contents
1
2
3
4
5
6
Philosophy of Care
4
1.1
Statement of Purpose; Aims and Objectives
4
1.2
Philosophy of Care - Our Vision
4
1.3
Our Core Values
5
1.4
How we achieve our Core Values
6
Experience in Care
7
2.1
The Management Team
7
2.2
Home Organisational Structure
7
Staffing and Training
8
3.1
Details of Staff Numbers and Staff Training
8
3.2
Specialist nursing care
8
Accommodation
9
4.1
Residents rooms
9
4.2
Communal Rooms:
9
4.3
Dining; Meals
9
Admission
10
5.1
Admission
10
5.2
Criteria for Admission
10
5.3
Emergency Admissions
10
5.4
Leaving or Temporarily Vacating
10
Financial Arrangements
11
6.1
Financial Arrangements and Fees
11
6.2
Fees – What is included
11
6.3
Fees – What is not included
11
6.4
Insurance
11
7
Activities:
12
8
The Care Plan
14
8.1
Care Plan Review
14
8.2
The Care Plan is reviewed at three levels:
14
9
Individual’s Service Guidance
15
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
9.1
Privacy and Dignity
15
9.2
Smoking and Alcohol
15
9.3
Fire Safety
15
9.4
Religion (Worship/Attendance at Religious Services)
15
9.5
Contact with Family and Friends
16
9.6
Complaints
16
9.7
Bereavement
16
9.8
Monitoring and Quality
16
9.9
Pets
16
9.10
Medication
17
9.11
Telephone
17
9.12
Important addresses
17
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
1 Philosophy of Care
This Statement of Purpose has been prepared to show that the Proprietors and
Management of Mamsey House Nursing Home are following current legislation and
adhere to the National Minimum Standards for Nursing Homes for Older People. It is
available to be read by residents, their families, friends and advocates.
It will be reviewed regularly and we welcome any comments or suggestions you may wish
to make.
1.1
Statement of Purpose; Aims and Objectives
The proprietor of Mamsey House Nursing Home is Mr Jim Halliday, and it is a familyowned enterprise established in 1994. The management of the Home prides itself in
offering a highly professional care service for the elderly, with a personal touch. The
Home is a converted Old Rectory on the edge of the village of Williton, and is pleased to
accept residents for long and short term stays.
When people have worked hard throughout their lives and have been committed to
helping others, they deserve extra cherishing. They need a home where individuality is
emphasised. Jim Halliday can be contacted at jimhalliday76@yahoo.co.uk
1.2
Philosophy of Care - Our Vision
Mamsey House aims to provide its residents with a secure, clean, relaxed, and homely
environment in which the care, well-being and comfort of all residents are of prime
importance.
Carers will use their best endeavours to preserve and maintain the dignity, individuality
and privacy of all residents within a warm and caring atmosphere, and will be sensitive to
the residents’ changing needs. Such needs may be medical/therapeutic (for physical and
mental welfare), cultural, psychological, spiritual, emotional and social, and residents are
encouraged to participate in the development of their individualised Care Plans. With prior
agreement from residents, their families’ involvement in Care Plan development is also
valued greatly.
Our Philosophy of Care means that we engage with residents in a
professional and dignified way.
We respect residents’ dignity, ensuring that individuals are given
opportunities to make choices, and “not being done to”.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
Our overall Philosophy of Care is best summarised that we
understand that this is our Resident’s home, and we are
privileged to work here.
Residents’ needs will be met through programmes of activities designed to encourage
mental alertness, self- esteem, well-being and social interaction with other residents in
recognition of our Core Values of Care which are fundamental to the Philosophy of this
Home.
1.3
Our Core Values
We place the rights of residents at the forefront of our philosophy of care. This Home
recognises our residents’ needs fully and wishes to emphasise the following core values:
SAFETY:
Providing a safe environment for our residents.
PRIVACY:
We believe that it is the right of a resident to be left alone and
undisturbed whenever s/he wishes, and also respect their
confidentiality and personal privacy during procedures.
DIGNITY:
We believe that everyone should be able to experience a
sense of individual worth and personal dignity irrespective of
increasing needs.
INVOLVEMENT:
We enable and empower the resident as far as we are able
to make choices through involving them in the selection of
their activities.
INDEPENDENCE:
We encourage residents to maintain their individuality,
allowing a resident to take calculated risks, to make his/her
own decisions and think and act for him/herself.
CHOICE:
Our Residents are supported to make choices; Giving a
resident the opportunity to select for him/herself from a range
of alternative options which may be appropriate to him/her.
RIGHTS and EQUALITY
We ensure all basic human rights are available to all
residents, through respect of their diversity and individual
needs, in-line with our adherence to the Equalities Act 2010.
RESPONSIVENESS:
Our care and service evolves so that we can be responsive
to our Resident’s needs; we seek and act on feedback.
COMPASSION:
We ensure that care is provided with compassion,
consideration, patience, and in an unhurried manner.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
1.4
How we achieve our Core Values
Our Core Values are realised through providing high-quality
person-centred care to meet our resident’s wishes and
preferences.
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Respecting the Individual: Service of the highest quality requires that we remember
each individual’s preferences. Whilst considering other residents, we also accept
idiosyncrasies and provide help to achieve a sense of purpose and accomplishment.
Respecting the Right to Choice: We endeavour to be flexible in accommodating the
desires and preferences of residents and relatives. Meal choice, daily rituals and
routines are as flexible as we can make them.
Personalised and daily-monitored care plans: We ensure that from the arrival of a
new resident, we address the resident’s needs with a care team that is clear on a
residents preferences, medical and personal history.
Involvement & Inclusion: Residents are involved in developing their care plan and
daily decisions, and so do not experience activities ‘being done to them’.
A Safe Environment: Staff are safely recruited, inducted and trained to deliver the
highest standards of care, and to achieve their Care Certificate. Staff have a good
understanding of resident’s needs. A continuous staff training ensures that these high
standards are maintained in line with the latest developments in Care Practices as
may be laid down in appropriate legislation.
Dignity with Compassion and Patience: We understand that to provide personfocussed care; residents must not be rushed during their day.
o This is achieved through providing sufficient staff to allow for unhurried care in
a relaxed and resident-empowering manner.
o Our staff are not task-focused, through patience and understanding our
residents and their happiness always takes priority.
Openness & Responsive: Feedback, review, adjust: We promote a good quality of
life through continuous review of our services, achieved by monitoring resident and
relative’s feedback, their ideas, praise, complaints and concerns.
Mamsey House promotes programmes of activities to
encourage, stimulate and assist residents to meet their full
physical and mental potential, promoting mental awareness
and self-esteem.
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Mamsey House seeks to achieve our Core Values for the individual in a homely
environment, whilst also respecting Health & Safety, Infection Control etc
guidance, and that we operate in a communal environment.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
2 Experience in Care
2.1
The Management Team
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Mamsey House is a family-owned enterprise. Local GP Dr Nigel Halliday opened the business in 1994,
and from 2015 his son Jim Halliday has taken on the role of Director.
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Mamsey House benefits from entrepreneurial spirit supported by experienced nursing care; our
organisational structure is highlighted below;
Proprietor:
Jim Halliday
Experience:
13 years of project management experience. Specialisms in Risk, Change, Quality
and Project Management, working in a number of highly regulated industries in
both the public and private sectors.
Qualifications:
Business Studies Degree, Computer Science MSc.
Address of Proprietor: c/o Mamsey House Priest Street, Williton, TA4 4NJ
Web: www.mamseyhouse.o.uk
Email: enquiries@mamseyhouse.co.uk
Telephone: 01984 633712
Fax: 01984 633712
Head of Home: Beata Witkowska
Experience:
Qualified nurse: 19 years. Head of Mamsey House; 5 years.
Qualifications:
RGN I
2.2
Home Organisational Structure
Home Owner
Manager/Person in Charge
Assistant Head of Home
Office Manager
Office Support Staff
Laundry/ Cleaning Team
Night Shift Care Supervisor
Day Shift Care Supervisor
Kitchen Supervisor
Night Shift Care Staff
Day Shift Care Staff
Kitchen Staff
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
3 Staffing and Training
3.1
Details of Staff Numbers and Staff Training
The Home employs 22 Care Assistants, 4 Kitchen staff, 2 Office Support staff, 3
Cleaners, and 1 Maintenance staff. The Home’s staff are selected for their qualities of
reliability, integrity, skill, friendliness and professionalism. The policy of the home is to not
use agency staff where possible.
At Mamsey House our care staff are valued highly. The average
length of service is 11 years, and their relentless enthusiasm helps
to maintain the ‘homeliness’ that we are praised for.
All staff are carefully screened through the Disclosure and Barring Service and 2
references are always checked thoroughly. New staff do not enter Mamsey House until
both references have been checked, and do not start unsupervised operations until
relevant Induction has completed. During induction, all care staff are trained in all 15
modules to achieve their Care Certificate within 12 weeks of commencing employment.
The Home also sends selected staff on external training courses for such topics as DOLs,
Dementia, Food Hygiene, Manual Handling, Care of the Elderly, First Aid, Drugs Practice
etc. Regular Staff Supervisions and Annual Staff Appraisals take place.
The Home actively encourages all Care Assistants to achieve Care NVQ Level 2, as a
minimum, and has historically endorsed and funded degree level training.
When required and where possible, the Home supports our staff in their personal lives
through financial, professional, legal and practical support.
3.2
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Specialist nursing care
Two Creative Activities Therapists; At Mamsey we benefit from two onsite Qualified
Creative Activities Therapists (CAT), one of which is an RGN
Dental domiciliary support. (incurs an additional charge)
Specialist podiatry care (may incur a charge)
SLT, CPN, G.P, and Palliative care nurse
Audiologist (not domiciliary). (incurs an additional charge)
Food rated 5/5 by H&S under the Food Hygiene Rating System
Gold Standards Framework end of life care
Counselling. (incurs an additional charge)
Weekly Doctor visits
Personal equipment, as identified in the individual care plan Needs Analysis, and
where possible, provided by the Local Authority.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
4 Accommodation
4.1
Residents rooms
The Home has 33 bedrooms, comprising single rooms, all but one with en-suite facilities.
All rooms comply with the regulatory requirements, and offer every comfort and are
tastefully decorated. All en-suite facilities have thermostatically controlled heating.
All bedrooms have specialist electric and pro-foam residential beds, with pressure
alleviating mattresses (if required).
A nurse call system and T.V socket are connected to each room. Our staff are divided into
three teams in order to ensure a prompt response to residents requiring assistance.
Residents are encouraged to personalise their rooms with pictures, ornaments, and small
items of furniture. Items must meet Fire and Health & Safety regulations. Televisions are
provided in some rooms, or if preferred the resident can supply their own. Many residents
are attached to their pets and every effort is made to accommodate these.
Although primarily a nursing home we can also offer residential care, if appropriate for the
resident.
4.2
Communal Rooms:
There is a large lounge on the ground floor overlooking adjoining fields. There is also a
large sun lounge café area overlooking the gardens, which can some relatives and
residents prefer to use as an area to meet and relax.
All Social rooms have central heating. Residents are encouraged to use these public
rooms; however, residents who choose to stay in their own rooms may do so.
We have Shop service for provisions and toiletries.
4.3
Dining; Meals
There are 2 separate dining rooms, however residents may choose to dine in their private
rooms. Menus are varied and favourite dishes and special diets can be catered for.
Our food is home cooked, making good use of excellent fresh produce available in the
area. The cook will discuss special diets, likes and dislikes with residents to ensure that
their individual needs are catered for. In our 2014 Environmental Health Inspection we
were rated 5 (very good) under the Food Hygiene Rating System.
There is a choice of two dishes each lunchtime, along with a choice of puddings from the
trolley. Two hot meals can be chosen each day, along with a cooked breakfast. Menus
are distributed to residents each day, for them to indicate their choices for the following
day.
Tea, coffee and other hot drinks are served and squashes (orange, blackcurrant, lemon)
are available 24 hours a day.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
5 Admission
5.1
Admission
Residents interested in living at the Home are encouraged to visit and sample the
atmosphere and level of service prior to admission. A month’s trial period is always given
before residency becomes permanent. This is provided for in the Standard Resident’s
Contract included with the Service User’s Guide.
We understand that moving house can be traumatic. We encourage existing residents to
partner with and support new residents, and limit the number of carers handling new
admissions where possible so as to limit the number on new faces.
5.2
Criteria for Admission
The Home operates an equal opportunities policy in all its operations and does not
discriminate against any residents or potential residents on the grounds of sex, race,
religion, disability, ethnicity or in any other way at all. However, the Home does not
accept any resident unless and until his/her needs have been assessed by a suitably
qualified or suitably trained person and a copy of the assessment has been received by
the Registered Provider or Registered Manager of the Home. Also, before admission, the
potential resident, or his/her representative, will consult with the Registered Manager
regarding the residents Care Plan.
We liaise with local Health Support Services where appropriate.
We have a weekly GP round. All residents have to be re-registered with Williton Surgery
practice if not already registered, as other practices are outside their catchment area.
With the resident’s permission, The Care Plan is discussed with family and GP input, and
the residents personal history (My Story) is discussed with Care Staff.
5.3
Emergency Admissions
Occasions do arise where emergency admissions are required and when it may not be
possible to comply with the above criteria either wholly or partly. In such instances, the
Home will use its best endeavours to complete all aspects of the above criteria within 24
hours of any emergency admission.
5.4
Leaving or Temporarily Vacating
If a resident wishes to be discharged from the Home, then 4 weeks’ notice must be given
of this intention, or 4 weeks’ fees paid in lieu of notice. These conditions are waived during
the 4 week trial period. If a resident moves out of the Home temporarily - e.g. to receive
hospital treatment - the bed is retained for a period of 4 weeks, provided 80% of the normal
fee is paid. In the case of local authority funded residents, this retention period may differ.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
6 Financial Arrangements
6.1
Financial Arrangements and Fees
The Home is committed to providing value for money within the setting of a comprehensive
and caring service. The fees charged are dependent on:
1.
2.
the type of facility required, and
the type of care package and needs of the individual resident
Depending on the personal financial situation, a resident can pay the fees either privately
or receive contributions from their local authority and / or the NHS Social Services. It is
important to mention however that a resident who is ineligible for financial support from their
local authority may find that, after a while, their financial circumstances have been reduced
to a point where funding from the local authority may be possible. The Home cannot accept
any responsibility at all for non-recognition of any resident’s financial circumstances
changing in this respect.
The current rules can be complicated and specialist advice may be arranged where
appropriate. FAQs helping to explain financing options are available on our website.
6.2
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6.3
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6.4
Fees – What is included
Call System with Fully trained staff in 24 hour attendance
Good Home Cooking & Provision for Special Diets
Laundry Service
Weekly GP visits
Full Central Heating
Activities/Entertainment, as well as Outings, unless otherwise stated
Basic podiatry
Fees – What is not included
Dry cleaning
Weekly visits from the hairdresser to the home
Private phone installation and calls
Aromatherapy
Daily newspaper
Private podiatry service
Taxi service
Insurance
Please note that our current insurance policy covers residents’ personal belongings up to
£500 per item. (This covers loss, theft and accidental damage). We would therefore
recommend that if residents have any items worth more than this, then they should
organise their own individual insurance cover.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
7 Activities:
Mamsey House promotes programmes of activities to
encourage, stimulate and assist residents to meet their full
physical and mental potential, promoting mental awareness
and self-esteem.
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Entertainment: We are visited by entertainers who provide sing-a-long activity,
and prove to be very popular.
o Music workshops, Music for Health, and recitals, keep residents entertained
and mentally stimulated.
o We are frequently visited by a local company called Story Well, which
provides engaging and moving presentations of fiction.
Animals: We understand the therapeutic value of animals;
o Some residents enjoy a daily walk around the garden to check to see if our
chickens have laid eggs.
o Frequently carers and staff will bring in their pets for the residents to meet and
stroke.
o Previous entertainment has included a local company called
Sharandysbirdsofprey.com , which allows residents to pet owls.
Outings: We own a large minibus and coach outings are also arranged for those
who enjoy getting out and about. Recent examples of Day Trips include trips to
Weston-Super-Mare; Donniford Farm, and a visit to Minehead to see the Red Arrows.
Seasonal Celebrations: As well as these regular events, we make a special
effort to enable residents to join in the local seasonal celebrations by bringing
groups into the home for workshops, musical and theatrical performances.
o Christmas: We observe traditions such as carol singing – not to mention a
grand pudding-making day which marks the start of the Christmas period.
o At Christmas there is a Christmas party at a local venue, wine and chees
afternoons, usually a local pantomime and Christmas Tree decorating, and
Santa always visits on Christmas Day.
o Easter: At Easter we have Easter egg decorating competitions, our Easter
raffle and we watch the lambing in the surrounding fields.
Community engagement: Wherever it is possible we try to keep people
engaged with the local community and what is going on in the local area.
Spiritual activity: We will also help people continue any religious or spiritual
needs they may have and we will work closely with the local amenities to make
sure everyone has access to all that is available.
o Two local churches frequently visit the Home to provide spiritual support.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
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Hobbies: Staff encourage and, in certain instances, assist residents to pursue hobbies
and interests.
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Our resident’s choice: Participation is encouraged, but we respect a resident’s
decision to not participate in activities.
o It is hoped that at whatever level the resident wishes to get involved there
will be something to suit their individual needs.
The Home’s policy on “Therapeutic Activities” takes into account
the resident’s interests, skills, experiences, personalities and
medical condition. The Home offers a wide range of activities
designed to encourage the resident to keep mobile and, most
importantly, take an interest in life.
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Additional Services: Afternoon manicures help to ‘treat’ our residents in the lounge,
which supplements the podiatry and chiropody care provided, and we have a weekly
visit by a hairdresser in our dedicated salon area.
We have reminiscence afternoons where we discuss topics and shared experiences.
Games: We enjoy a variety of games – run by staff; Bingo, Floor Darts and various
indoor games.
o Residents can also choose to play specially adapted games designed for those
with fading sight; such as cards, draughts, or reading from a large selection of
large-type books.
Library areas: We also have a number of reading areas where residents might
choose to spend time quietly with friends or relatives.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
8 The Care Plan
8.1
Care Plan Review
Once developed, the Care Plan will be reviewed regularly to ensure that the resident is
responding in a satisfactory manner. Adverse reaction to the Care Plan by the resident
will result in an immediate review of the Care Plan by the named Carer, Manager, Senior
Carer and other members of care staff as necessary, jointly with the resident and, where
appropriate, a member of the resident’s family.
Family and relatives will be encouraged to participate in the resident’s daily routine, as far
as is practicable to formal reviews. Residents and their relatives are always welcome to
chat with a member of the Care Staff if they have any concerns.
Care is provided in 3 teams. Each team is focussed on a small number of residents and
understands their Care Plans and the individuals’ Life History.
8.2
The Care Plan is reviewed at three levels:
1. Daily on a shift-to-shift basis. At staff shift changeover, the resident’s daily care
notes are handed by the out-going shift to staff of the in-coming shift and the
resident’s responses and activity patterns discussed as needed. Changes to the
Care Plan may be proposed at this point.
2. At the end of the four week settling-in period.
3. After that, a formal review is held with Care Staff on a monthly basis.
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The resident, or resident’s representative, will have unrestricted access to the Care
Plan at all times, depending on issues of mental capacity.
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All amendments to the Care Plan will require the authorisation of the Home Manager
or Senior Carer;
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Certain amendments may require the authorisation of the resident’s GP. All
amendments to the Care Plan are recorded in full.
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Any revision of the Care Plan will be notified to the resident as soon as practicable
after the revision has been made.
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All risk assessments are evaluated at least once a month and care is planned
according to the result of each evaluation.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
9 Individual’s Service Guidance
9.1
Privacy and Dignity
Staff are trained to endeavour to preserve and maintain the dignity, individuality and
privacy, of all residents within a warm and caring atmosphere, and will be sensitive to any
resident’s changing needs.
9.2
Smoking and Alcohol
The Home has a no smoking policy indoors but residents and visitors may smoke outside.
With regard to alcohol, residents will normally make their own arrangements, but may
require to be supervised – the same may apply to smoking.
9.3
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9.4
Fire Safety
The Home has a modern Fire Alarm System fitted, with “Fire Exit Notices” and “Fire
Emergency Instruction Notices” displayed at strategic points throughout, as advised by
the local Fire Officer.
Staff are instructed during induction training with regard to the Fire Prevention/Drills
Policy; this includes use of the Home’s fire appliances, evacuation, muster points,
raising the alarm, etc. Residents are informed of the emergency procedures during
admission.
A fire alarm test is carried out weekly; this ensures all staff and residents have a
comprehensive understanding of the alarm sound. A full fire drill and training is
conducted periodically, which simulates evacuation of the Home.
All fire systems and emergency lighting are tested monthly by staff. The Local Fire
Station is situated in Williton. All firefighting equipment is checked annually by a
qualified fire extinguisher maintenance engineer.
Where possible, furniture, fixtures and fittings are made of fire-resistant and/or fireretardant fabrics and materials. Any personal furniture (fittings) provided by residents
must adhere to fire regulations.
Religion (Worship/Attendance at Religious Services)
Residents may attend religious services, either within or outside the Home as they desire.
If services are outside the Home, the resident, if necessary and where possible, should
arrange for transport and to be accompanied by friends or relatives. In the event of this
not being possible, Care Staff may accompany residents on specific occasions, if staffing
levels permit.
Residents have the right to meet clergy of their chosen denomination at any time. If
required, a private room will be made available at the Home for such meetings.
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
9.5
Contact with Family and Friends
The Resident’s family, relatives and friends are encouraged to visit regularly and to
maintain contact by letter, telephone or use of our WIFI, when visiting is not possible. In
these cases, staff will offer to assist the resident to respond where help may be needed.
Visitors will be welcomed at all reasonable times and are asked for Security and Fire
Safety reasons, that they must sign the visitor’s book on each occasion.
The resident has the right to refuse to see any visitor and this right will be respected and
upheld by the Person-In-Charge, who will inform the visitor/s of the resident’s wishes, if
necessary.
9.6
Complaints
If a resident, relative or visitor, feels that there is cause for complaint, this should be
discussed with the Person in Charge. If the matter is serious, or if the Resident remains
dissatisfied, the Home’s Complaints Procedure (a copy of which is included in the Service
User’s Guide) will be implemented.
9.7
Bereavement
In the unfortunate event of bereavement, the resident’s family can expect every possible
support and consolation from staff.
Whereas funeral arrangements are usually made by the next of kin, the Home’s staff can
be relied upon to assist and explain what is required. Where there is no next of kin, the staff
will attend to the necessary arrangements.
9.8
Monitoring and Quality
Our Quality Assurance Plan is based on the Mulberry Quality Assurance Audit, in a
people-oriented fashion.
Within the Home, there are various systems which ensure that close monitoring is
maintained on all of the Home’s services and procedures. Attention to the smallest detail
is pivotal to everything.
An important part of the Home’s quality programme is to involve the residents and their
relatives; with feedback on the Home, the staff and services provided being sought
regularly.
We ensure that our Quality Standards mirror those of the Somerset County Council’s
Contract monitoring and Quality Improvement Framework.
9.9
Pets
While it is acknowledged that many people have pets for company during their lifetime
and that they may wish to bring one with them when they move, the Management has a
responsibility to all the residents regarding Health and Safety and their choice to have
Mamsey House Nursing Home
Web: http://www.mamseyhouse.co.uk
Email: enquiries @mamseyhouse.co.uk
pets within the Home. Pets may be permitted but each case will be treated on its merits in
the absolute discretion of Management.
9.10
Medication
If a resident wants to self-medicate and is safe to do so, then all help and advice is given.
Otherwise, all drugs will be managed by the staff and dispensed and ordered under the
instructions of the GP. Any resident may request to see a GP in private, if wished.
All “controlled” medications will be administered by the nurse in charge following the
homes procedures.
9.11
Telephone
The Home has a telephone, which can be used by the residents for incoming calls in the
privacy of their own rooms. It can also be used for outgoing calls at a nominal fee.
Residents may have their own private line through British Telecom at the going rate.
Mobile reception is not always reliable in all areas of the home, but now residents are
encouraged to have mobile phones if wanted.
9.12
Important addresses
a)
Care Quality Commission, South West
Citygate
Gallowgate
Newcastle Upon Tyne / NE1 4PA
Tel: 03000 616161 / Fax: 03000 616171
b)
County Council Social Services:Social Services Department
Somerset County Council
County Hall
TAUNTON
Somerset. TA1 4DY
Tel: 01823 355455 / Fax: 01823 355156
c)
Local Health Authority:Dorset and Somerset Health Authority
Charter House, Bartec 4
Watercombe Lane
Lynx West Trading Estate
YEOVIL . Somerset / BA20 2SU
Tel: 01935 384000 / Fax: 01935 384079