FTA State Programs Meeting
Accessing Resources from the
National Center for
Mobility Management
A partnership of
Today’s Agenda
• Overview of the State of Mobility
Management
• Introduction of the new National Center for
Mobility Management
• Discussion – Questions
Session Moderator: Mr. Doug Birnie, FTA
Goals of Mobility Management
1) Create partnerships
2) Use partnerships to enhance travel options for customers
• Multiple levels of mobility managers
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Institutional/policy mobility managers
Operational mobility managers
Individual system mobility managers
3) Developing ways to effectively communicate
http://www.apta.com/resources/hottopics/mobility/Pages/default.aspx
Mobility Management Makes Sense…
• Demand. Numbers of riders increasing.
• Flexibility. Public transit recognizes the
importance of multi-modal services.
• Quality of Life. Connections with health,
employability, and livability – especially for
Veterans.
• Economic. Market-driven services, improves
efficiency.
• Customer-Focused. Involving riders and other
community members in the design of services
Economic Impact
• Denver, CO RTD: mobility mgmt savings
-Vanpool programs: $690,000
-Taxi user side subsidy: $1,483,000
• Southeastern Michigan: SMART
-Community Partnership Program saved $ 2.7
million(2002 figures)
• Portland, OR: Tri-Met & Ride Connection
-As mobility manager for special needs riders, Ride
Connection saved Tri-Met $ 1.973 Million in FY 2001
From J. Burkhardt http://www.apta.com/resources/hottopics/mobility/Documents/Business-Case-for-MobilityManagement.pdf
Benefits of Mobility Management
• Complements fixed-route public transit service
• Coordinates an array of multimodal options
• Promotes a business strategy by forming alliances
among public and private organizations
• Provides an opportunity to improve the performance
of public transportation
• Enables a focus on topics such as
Medicaid-funded transportation
Leverage Resources through the
NCMM to Extend Your Mobility
Management Programs
About the NCMM
• Launched in early 2013
• Jointly operated by three national
organizations:
– Easter Seals
– American Public Transportation Association
– Community Transportation Association of
America
• Through a cooperative agreement with the
Federal Transit Administration, U.S. DOT
NCMM Mission
To support FTA grantees, mobility managers, and
partners in adopting proven, sustainable,
responsive, and replicable models related to:
 transportation coordination
 mobility management
 one-call/one-click transportation
National Center for Mobility Management
Key Activities
 Implement effective communications
 Create technical assistance and training network
 Identify and document promising practices in
mobility management
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In coordinated planning
In coordinated service delivery
In one call–one click services
In multiple levels of mobility management
National Center for Mobility Management
Mobility Management Information
and Practices (MMIP) Database
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Identify and document best practices
Establish repository of State and community profiles
Facilitate interactivity via searchable database features
Update content continuously
Produce a “State of Mobility Management” annual
report
National Center for Mobility Management
Communications and Outreach
 Website that integrates current mobility management work across
partners
– Easter Seals MMILC program
– CTAA – former NRC coordination and PFMM program
– APTA – Mobility Management Practices & Committee
 Listservs building on Partnership for Mobility Management (PFMM)
 Newsletters
 Targeted articles and informational pieces in related publications
National Center for Mobility Management
Technical Assistance
 Training and Products
– Information briefs
– Volunteer peer network (field experts)
– Training workshops (Design Thinking for Mobility)
– Local Technical Assistance Plans (Descriptions of TA
Interventions so that other communities can replicate
strategies)
National Center for Mobility Management
Technical Assistance Focus
 Driven by existing environmental scan and knowledge
 Topics include:
– Implementing performance measurement systems
– Establishing community partnerships
– Leveraging technology
– Implementing cost allocation systems and decisionmaking
– Medicaid-funded transportation
National Center for Mobility Management
Regional Communication Liaisons
 Match five Regional Communication Liaisons
(Center Staff) to each FTA region
 Provide quarterly communication exchanges
between the RLCs and the field
 Conduct Webinars and outreach across
regions
 Serve as the “go to” person for TA requesters
National Center for Mobility Management
Support CCAM
 Support Coordinating Council on Access and
Mobility (CCAM) Strategic Action Plan
– Assess current practices across CCAM members
– Identify needs
– Implement plans and processes related to needs
National Center for Mobility Management
Evaluation
 Continuous formative and summative
assessment
 Use learning to inform the field
National Center for Mobility Management
This is Our Focus
To be successful, mobility management
requires three basic elements:
1) Collaboration among public and private
transportation providers,
2) Coordination of information and services,
and
3) Effective communication, planning and
service design with customers.
National Center for Mobility Management
Contact Us
Co-Directors
 Judy Shanley, Easter Seals,
jshanley@easterseals.com
 Carolyn Jeskey, CTAA, jeskey@ctaa.org
 Rich Weaver, APTA, RWeaver@apta.com
National Center for Mobility Management