Department of Business Administration & Institute of International Business
H430801
Operations Management
(作業管理)
Spring 2013
1. The mission of the College is to serve business and society in the global economy through
developing quality and socially responsible professionals and business leaders.
2. The strategic objective of the Department of Business Administration & Institute of
International Business is to accumulate professional knowledge from countless sources to
cultivate future business leaders with innovative thinking, integrity, and global
perspective.
Learning Goals (goals covered by this course are indicated):
1
Students should be able to communicate effectively verbally and in writing.

2
Students should solve strategic problems with a creative and innovative approach.

3
Students should demonstrate leadership skills and ethics demanded of a person in authority.

4
Students should possess a global economic and management perspective.

5
Students should possess the necessary skills and values demanded of a true professional.
Instructor:
Class:
Ching Ying Huang
9:10am~12:00pm, Friday
Office Hours: By appointment
Email:
isastat@mail.ncku.edu.tw
Tel:
06-2757575 ext. 53324
Course Description:
This course provides the managerial skills of both manufacture and service industries
to the students. It also help students understand how Operations Management work in
the real world.
Course Objectives:
Learn how to use the Operations Management skills to make the cost down and profit
increasing. Moreover, the students should apply all the issues included in Operations
Management to work out a business/ industrial project through this course.
Textbook:
Operations Management-- Processes and Supply Chains, 9th Ed., by Lee J. Krajewski,
Larry P. Ritzman & Manoj K. Marlhotra.
ISBN-13: 978-0-13-245891-7
ISBN-10: 0-13-245891-8
Grading Policy:
Item
_____
Homework (100 each)
Midterm
Final
Total
Points
200
150
150
500
Content Summary:
Number
Date
Contents
Book Chapter
1
2/22
Syllabus/ Using Operations to Compete
Ch1
2
3/1
Managing Effective Projects
Ch2
3
3/8
Developing a Process Strategy
Ch3
4
3/15
Analyzing Processes
Ch4
5
3/22
Managing Quality
Ch5
6
3/29
Planning Capacity
Ch6
7
4/5
Off
8
4/12
Managing Process Constraints
Ch7
9
4/19
Designing Lean Systems/
Decision Making Models
Ch8/ SPP A
10
4/26
Midterm Exam
11
5/3
Designing Effective Supply Chains
Ch9
12
5/10
Integrating the Supply Chain/ Simulation
Models
CH10/ SPP B
13
5/17
Location Facilities
Ch11
14
5/24
Managing Inventories
Ch12
15
5/31
Forecasting Demand
Ch13
16
6/7
Planning and Scheduling Operations
Ch14
17
6/14
Planning Sufficient Resources/
Waiting Line Models
Ch15/ SPP C
18
6/21
Final Exam
Grading Policy for AACSB Multiple Assessment:
COMMU
CPSI
LEAD
GLOB
VSP
HW
40%
Midterm & Final
Exams
60%
 Written Communication
20%
10%
 Creativity and Innovation
10%
 Problem Solving
10%
30%
 Analytical Skills
10%
30%
 Leadership & Ethic
10%
 Oral Commu./ Presentation
 Social responsibility
 Global Awareness
 Values, Skills & Profess.
20%
10%
20%
10%
10%
 Information Technology
 Technical Skills
 Management Skills