Baldrige Performance Excellence Program
Category I: Leadership
Edward Vasquez
What will be covered
• Definition of Baldrige Performance Excellence
Program
• What are the categories
• Brainstorming Exercise
• Category I : leadership
• How category I works
• Real world example of Category I
• An Exercise
• Summary
Baldrige Performance Excellence Program
• This program educates organizations in
performance excellence management
• This program administers the Malcolm
Baldrige National Quality Award
The requirements of the criteria for Performance
Excellence
There are seven embodied categories in this
program
On this training we will focus on
Category I: Leadership
Brainstorming Exercise
Why is leadership important in our
organization?
Category I leadership
This category examines:
• Senior Leaders
• Governance and Societal Responsibility
How it works
Organizations need to answer category I
questions
Category I Senior leaders Questions
How do your senior leaders lead?
• Vision, Values, and Mission
– How do they set them?
• Communication and Organizational Performance
– How do they communicate with the workforce?
– How do they create a focus on action to accomplish
objectives?
Category I Governance and Societal
Responsibility Question
• Organizational Governance
– How key governance aspects are achieved?
• Legal and Ethical Behavior
– How do you address any adverse impacts?
• Societal Responsabilities and Support of
key Communities
– How do you consider societal well-being as
part of your strategy and daily operations?
A Real World Example
In 2012 Lockheed Martin Missiles and Fire
Control won the Malcolm Baldrige National
Quality Award
Real World Example
Lockheed Martin in Category I focused on
•Strength built from Leadership and Teamwork
•Senior leader review performance with an specific
tool called “path to excellence process”
•Employees received annual ethical training
•Employees donated $11 million to charities in local
communities
Exercise
What does the leadership category examine?
a. Strategy implementation
b. Customer Focus and measurement
c. Senior leaders and Governance
d. Knowledge of information
e. none of the above
Exercise
What are the topics in the senior leadership?
a. vision, values, mission
b. Focus on action
c. Resource allocation
d. Vision, values, mission, communication
and Organizational performance
Exercise
What is included in the organizational
governance question?
a. Legal and regulatory behavior
b. Organizational Governance; legal and ethical
behavior; societal responsabilities and support of
key communities
c. Organizational situation
d. None of above
Summary
• Category I is about leadership
• This category covers two areas:
– Senior leaders
– Governance and societal responsibilities
Organizations needs to answer questions about
these two areas
Summary
• Senior leadership covers
Vision, values, and mission
Communication and Organizational
Performance
• Governance and societal responsibilities covers
Organizational Governance
Legal and Ethical Behavior
Societal Responsabilities and support of key
communities
Reading List
• 2011-2012 Criteria for Performance
Excellence
• Baldrige Performance Excellence Program
– http://www.nist.gov/baldrige/award_recipients/l
ockheed-martin.cfm