CITY OF BEAUFORT, SOUTH CAROLINA
JOB TITLE: BUSINESS LICENSE REVENUE TECHNICIAN
BUSINESS LICENSE DEPARTMENT
GENERAL STATEMENT OF THE JOB
Performs routine to moderately complex clerical work in the issuance of business licenses, the
collection of related payments, and the maintenance of division records. Performs related clerical
work as assigned. Work is performed under moderate supervision and is reviewed regularly by
supervisors.
SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS (The tasks listed below are those that represent the majority of
the time spent working in this position. Management may assign additional tasks related to the
type of work of the position as necessary)
Greets and assists customers; provides information regarding business license ordinance
requirements and payment procedures.
Answers the telephone; provides information as requested and/or forwards calls to appropriate
staff person; communicates with field personnel.
Calculates business license fees due; classifies customers according to the North American
Industry Classification System.
Prepares and mails business license billing invoices.
Collects, receipts and posts payments to appropriate accounts; processes refunds,
Maintains accurate and up-to-date customer records within MUNIS operating system; assigns
folders and files new and/or inactive accounts.
Ensures the timely maintenance of office equipment.
Familiarization with Microsoft Office, specifically within Word and Excel programs.
Performs general clerical work as required, including but not limited to preparing reports and
correspondence, entering and retrieving computer data, copying and filing documents, sending
and receiving faxes, answering the telephone, processing daily mail, monitoring supplies, etc.
Receives and responds to inquiries, concerns, complaints and requests for assistance regarding
areas of responsibility.
Attends meetings, workshops, conferences, etc., as appropriate to enhance proficiency in S.C.
business licensing.
Working knowledge of Codes and Permits including providing support to Codes and Permits
personnel, including assisting customers and taking payments
CLASS TITLE: BUSINESS LICENSE REVENUE TECHNICIAN
ADDITIONAL JOB FUNCTIONS
Requires computing or performing arithmetic operations using data or information.
Requires serving others such as customers, attending to their requests and exchanging
information with them. May be required to provide prolonged assistance during disaster related
occurrences.
Requires handling or using machines, tools or equipment requiring brief instruction or experience,
such as computers for data entry, fax machines, copiers, telephones or similar equipment; may
service office machines, including adding paper and changing toner.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB
FUNCTIONS
Requires performing semi-routine work following procedures with occasional problems.
Requires using addition and subtraction, multiplication and division, and/or calculating ratios,
rates and percentages.
Requires reading technical instructions, procedures, manuals and charts to solve practical
problems; composing routine reports and specialized reports, forms and business letters with
proper format; speaking compound sentences using normal grammar and word form.
Requires doing clerical, manual or technical tasks prescribed by standard practices but which
may require computation, the use of several procedures, and the use of independent judgments
with obvious choices; requires normal attention for accurate results.
MINIMUM TRAINING AND EXPERIENCE
Requires high school diploma or GED equivalent supplemented by up to one year of experience
or an equivalent combination of education, training and experience that provides the required
knowledge, skills and abilities.
PERFORMANCE INDICATORS
Knowledge of Job: Has thorough knowledge of the methods, procedures and policies of the
Finance Department as they pertain to the performance of duties of the Business License
Revenue Technician. Has the ability to comprehend, interpret and apply regulations, procedures
and related information. Has the ability to offer assistance to co-workers and employees of other
departments as required. Has excellent customer service, bookkeeping, clerical and interpersonal
skills. Has knowledge of modern office practices and equipment. Has knowledge of proper
English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics. Is
able to type accurately at a rate sufficient for the successful performance of assigned duties.
Knows how to operate and maintain a variety of office equipment as necessary in the
performance of daily activities. Is skilled in applying a responsible attention to detail as necessary
in preparing reports and correspondence. Is able to read and interpret various materials
pertaining to the responsibilities of the job. Is able to take the initiative to complete the duties of
the position without the need of direct supervision. Is able to use independent judgment in
CLASS TITLE: BUSINESS LICENSE REVENUE TECHNICIAN
performing routine tasks. Has the ability to plan, organize and prioritize daily assignments and
work activities. Is able to perform job duties effectively despite frequent interruptions; is able to
balance multiple tasks. Has the ability to learn and utilize new skills and information to improve
job performance and efficiency. Knows how to perform duties in a courteous manner and with
the utmost integrity in the best interest of the public. Is capable of working under stressful
conditions as required. Knows how to react calmly and quickly in emergency situations.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities.
Exercises immediate remedial action to correct any quality deficiencies that occur in areas of
responsibility. Maintains high quality communication and interaction with internal and external
entities with whom the position interacts.
Quantity of Work: Performs described Essential Functions and related assignments efficiently
and effectively in order to produce quantity of work which consistently meets established
standards and expectations.
Dependability: Assumes responsibility for completing assigned work. Completes assigned
work within deadlines in accordance with directives, policy, standards and prescribed procedures.
Maintains accountability for assigned responsibilities in the technical, human and conceptual
areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures
regarding absenteeism and tardiness. Provides adequate notice to higher management with
respect to vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to
meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and
initiates proper and acceptable action for the completion of work with a minimum of supervision
and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or
situations as they occur and specifies decision objectives. Identifies or assists in identifying
alternative solutions to issues or situations. Implements decisions in accordance with prescribed
and effective policies and procedures and with a minimum of errors. Seeks expert or
experienced advice where appropriate and researches issues, situations and alternatives before
exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and
objectives of same. Questions such instruction and direction when clarification of results or
consequences are justified, i.e., poor communications, variance with established policies or
procedures, etc.
Offers suggestions and recommendations to encourage and improve
cooperation intra- and inter-departmentally.
Relationships with Others: Shares knowledge with managers, supervisors and co-workers for
mutual benefit. Contributes to maintaining high morale among all employees. Develops and
maintains cooperative and courteous relationships inter- and intra-departmentally, and with
external entities with whom the position interacts. Tactfully and effectively handles requests,
suggestions and complaints in order to established and maintain good will. Emphasizes the
importance of maintaining a positive image.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology. Avoids duplication
of effort. Estimates expected time of completion of work elements and establishes a personal
schedule accordingly. Attends required meetings, planning sessions and discussions on time.
Implements work activity in accordance with priorities and estimated schedules.
CLASS TITLE: BUSINESS LICENSE REVENUE TECHNICIAN
Safety and Housekeeping: Adheres to all established safety and housekeeping standards.
Ensures such standards are not violated.
AMERICANS WITH DISABILITIES ACT REQUIREMENTS
Requires sedentary work that involves walking or standing some of the time and involves exerting
up to 10 pounds of force on a recurring basis or routine keyboard operations.
The job may risk exposure to no known environmental hazards.
The job requires normal visual acuity and field of vision, hearing and speaking abilities.
SAFETY/LOSS CONTROL RESPONSIBILITIES
Required to comprehend and abide by the contents of the Safety Program and is required to
maintain a safe working environment. Management will ensure that Personal Protective
Equipment (PPE) is provided to employees based on the hazard/risk exposure and will ensure
that employees are trained in the proper selection, use and maintenance of PPE’s. Employees
shall use all safety devices and PPE’s for their protection.
ADA COMPLIANCE
The City of Beaufort is an Equal Opportunity Employer. ADA requires the City to provide
reasonable accommodations to qualified individuals with disabilities. Prospective and current
employees are invited to discuss accommodations.