Enhancing Relationships Chapter 8


Enhancing Relationships

HCOM-100 Instructor Name

Communication Principles

Enhancing Relationships Preview The Importance of Friendship The Importance of Family The Importance of Colleagues Stages of Relationship Development Managing Interpersonal Conflict

The Importance of Friendship Friendship over the Years Childhood Adolescent peer relationships are the

most important

behavior social influence on our Adult Elderly and friendships

Enhancing Friendships Awareness of yourself We Use Communication To Initiate, Develop, Deepen And Maintain Friendships Listening And Responding Are Critical Learn to Adapt

The Importance of Family Changing Nature of Family Enhancing Family Relationships Discover who we are in families Earliest lessons about verbal and nonverbal communication Family relationships are built upon trust Family relationships involve adaptation

The importance of Colleagues On the job communication Communication skills are highly valued Enhancing Workplace Relationships Uncertainty reduction Verbal and nonverbal communication skills Listening and responding Adaptation is critical to successful coworker relationships

Stages of Interpersonal Relationships Relational Development Proceeds in Discernable Stages IPC is Affected by the Stage of the Relationship IPC is Affected by the Stage of the Relationship IPC Facilitates Movement between the Various Stages

Elevator Model

Relational Escalation Pre-Interaction Awareness Initiation Exploration Intensification Intimacy

Relational De-Escalation Turmoil or Stagnation De-Intensification Individualization Separation Post-Interaction

Managing Interpersonal Conflict IP Conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.

How Conflict Functions in Relationships Conflict is normal Constructive Conflict Construct something new Suggest areas of change Revitalize the relationship Destructive Conflict Dismantles relationships Lack of flexibility is the hallmark

Conflict Involves Power

Interpersonal power

means the ability to influence another in the direction we desire.

Power and Relationships

Complementary Symmetrical Parallel

Assertive and Aggressive Communication

Assertive communication

takes the listener’s feelings and rights into account;

aggressive communication

does not.

To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.

Styles of Managing Conflict Nonconfrontational Placating Distracting Computing Withdrawing Giving in

Styles of Managing Conflict Confrontational Control Win/lose philosophy Cooperative Conflict is not a game Conflict is a set of problems to be solved

Conflict Management Skills Manage Emotions Manage Information Manage Goals Manage the Problem

What questions do you have?


1.) Reading?

2.) Turn in assignments?