Chapter 8
Enhancing Relationships
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Communication Principles
Appropriately
adapt your
message to
others
Listen and
respond
thoughtfully to
others
Be aware of
your
communication
Effectively use
and
interpret
nonverbal
messages
Effectively use
and
interpret verbal
messages
Chapter 8: Enhancing Relationships
Enhancing Relationships

The Importance of Friendship

The Importance of Family

The Importance of Colleagues

Stages of Relationship Development

Managing Interpersonal Conflict
Chapter 8: Enhancing Relationships
The Importance of Friendship

Friendship Over the Years


childhood
adolescent
peer relationships are the
most important social
influence on our behavior



adult
elderly and friendships
Chapter 8: Enhancing Relationships
Enhancing Friendships

Awareness of Yourself

We Use Communication To Initiate,
Develop, Deepen And Maintain Friendships

Listening And Responding Are Critical

Learn To Adapt
Chapter 8: Enhancing Relationships
The Importance of Family


Changing Nature of Family
Enhancing Family
Relationships




discover who we are in families
earliest lessons about verbal and nonverbal
communication
family relationships are built upon trust
family relationships involve adaptation
Chapter 8: Enhancing Relationships
The Importance of Colleagues

On the Job Communication


communication skills are highly valued
Enhancing Workplace Relationships




uncertainty reduction
verbal and nonverbal communication skills
listening and responding
adaptation is critical to successful coworker
relationships
Chapter 8: Enhancing Relationships
Stages of Interpersonal Relationships

Relational Development Proceeds in
Discernable Stages

IPC is Affected by the Stage of the
Relationship

IPC Facilitates Movement Between the
Various Stages
Elevator Model
Chapter 8: Enhancing Relationships
Relational Escalation

Pre-Interaction Awareness

Initiation

Exploration

Intensification

Intimacy
Chapter 8: Enhancing Relationships
Relational De-Escalation

Turmoil or Stagnation

De-Intensification

Individualization

Separation

Post-Interaction
Managing Interpersonal Conflict
IP conflict is a struggle that occurs when
two people cannot agree on a way to meet
their needs.
Mild
Difference
Disagreement
The Struggle Spectrum
Dispute
Campaign
Litigation
Fight
Chapter 8: Enhancing Relationships
How Conflict Functions in Relationships


Conflict Is Normal
Constructive Conflict



suggest areas of change
revitalize the relationship
Destructive Conflict


dismantles relationships
lack of flexibility is the hallmark
Chapter 8: Enhancing Relationships
Conflict Involves Power

Interpersonal power means the ability to
influence another in the direction we desire.

Power and Relationships



complementary
symmetrical
parallel
Assertive and Aggressive
Communication

Assertive communication takes the
listener’s feelings and rights into account;
aggressive communication does not.

To assert yourself is to let your
communication partner know that his or her
behavior is infringing on your rights.
Chapter 8: Enhancing Relationships
Styles of Managing Conflict

Nonconfrontational
 placating
 distracting
 computing
 withdrawing
 giving in
Chapter 8: Enhancing Relationships
Styles of Managing Conflict
Nonconfrontational

Confrontational
 control
 win/lose philosophy

Cooperative
 conflict is not a game
 conflict is a set of problems to be solved
Chapter 8: Enhancing Relationships
Conflict Management Skills

Manage Emotions

Manage Information

Manage Goals

Manage the Problem