Universals of Interpersonal Communication 1
Interpersonal Communication Selective Systemic Unique Ongoing Quantitative Qualitative 2
Quantitative or Dyadic Approach between 2 persons who have an established relationship 3
Qualitative or Developmental Approach two-person communication based on psychological data, Explanatory knowledge, and personally established rules.
Elements of Interpersonal Communication A. Source-Receiver = of messages simultaneously 5
Encode = form messages Decode = decipher messages •
break down and assign meaning for understanding
interpersonal competence = ability to adjust your communication according to the context
Messages Verbal or Nonverbal Feedback = message sent by the receiver of a message, back to the original sender 8
Feed-forward = is information given prior to the main message 1. sets you up to receive the information in a particular way 9
Channel = medium through which the message is transmitted Always involves the 5 senses 10
= anything that interferes with the transmission of a message 11
physical = environment physiological = biological problems of the communicators psychological = mental interference located in the minds of the communicators 12
Context = influences the form and content of messages 13
physical = setting temporal = time social-psychological status of relationship cultural = influences values, morals, beliefs Purpose = variety Ethics = every act has a moral dimension 14
II. Transactional Process A. Is a Process = continual and ever changing B. Elements are Interdependent = a change in one = a change in all 15
The Nature of Communication The Communication Model Slide 16
The Nature of Communication Communication Principles Communication is Unavoidable Communication Operates on Two Levels Content Messages Relational Messages Communication is Irreversible Communication is a Process Continued...
The Nature of Communication Communication Principles Communication is Not a Panacea Communication Often Presents Ethical Challenges The Golden Rule Standard The Professional Ethic The “60 Minutes” Test Slide 18
Content & Relational Dimensions Content Dimension = the information that tells what behavior is expected 19
Relational Dimension =tells us how to interpret the content •
Process of Adjustment = learning another's unique system of signals over time.
Communication Accommodation = adjusting speaking style for listeners to gain social approval