Universals of Interpersonal Communication


CH. 1

Universals of Interpersonal Communication 1

  Interpersonal Communication Selective Systemic  Unique  Ongoing  Quantitative  Qualitative 2

Quantitative or Dyadic Approach between 2 persons who have an established relationship 3

Qualitative or Developmental Approach two-person communication based on psychological data, Explanatory knowledge, and personally established rules.


Elements of Interpersonal Communication A. Source-Receiver = of messages simultaneously 5

Encode = form messages Decode = decipher messages •

break down and assign meaning for understanding


Competence is your ability to communicate effectively

interpersonal competence = ability to adjust your communication according to the context


Messages Verbal or Nonverbal Feedback = message sent by the receiver of a message, back to the original sender 8

Feed-forward = is information given prior to the main message 1. sets you up to receive the information in a particular way 9

Channel = medium through which the message is transmitted Always involves the 5 senses 10


= anything that interferes with the transmission of a message 11

 physical = environment  physiological = biological problems of the communicators  psychological = mental interference located in the minds of the communicators 12


emantic = language problems

Context = influences the form and content of messages 13

physical = setting temporal = time social-psychological status of relationship cultural = influences values, morals, beliefs Purpose = variety Ethics = every act has a moral dimension 14

II. Transactional Process  A. Is a Process = continual and ever changing  B. Elements are Interdependent = a change in one = a change in all 15

The Nature of Communication The Communication Model Slide 16

The Nature of Communication Communication Principles     Communication is Unavoidable Communication Operates on Two Levels   Content Messages Relational Messages Communication is Irreversible Communication is a Process Continued...

Slide 17

The Nature of Communication Communication Principles   Communication is Not a Panacea Communication Often Presents Ethical Challenges   The Golden Rule Standard The Professional Ethic  The “60 Minutes” Test Slide 18

Content & Relational Dimensions  Content Dimension = the information that tells what behavior is expected 19

Relational Dimension =tells us how to interpret the content •

implications from two dimensions

gender differences


 Process of Adjustment = learning another's unique system of signals over time.

Communication Accommodation = adjusting speaking style for listeners to gain social approval