Ensuring Services on Citizens’
Doorstep through
Digital Centres
Prime Minister’s Office and Cabinet Division
Government of Bangladesh
1
Digital Centre: Before and After
Education
Police
Welfare
Electricity
Environnent
DC Office
Transport
Municipal Body
Tax
Revenue
Joined-up
government
Improved service
One-Stop
Shop
Hassle,
(Digital
Time,Center
Cost )
Time & cost savings
2
Connected Citizens
Serving the Underserved through
Digital Centres (UDC, PDC & CDC)
Entrepreneur 10542, half
female
UDC- 4543
PDC- 321
CDC- 407
2  100  5,271
3
Reduce Digital Divide:
Start with rural, expand to urban
Process of getting services simplified
Time
4
Cost
TCV
Visit
Public Private Partnership
DCs at
UP/Poura/City
Building
Entrepreneurs
run
Hardware
Content
Support
Public
5
Private
Public &
Private
Digital Centre Blog: 14,000+ Members
Participatory
Problem Solution
Platform
Entrepreneurs
District/
Division
Admin
Service/
content
partners
6
Policy makers
(Ministers/
Secretaries/others)
Service related
questions and
discussions
Troubleshooting
problems
3000+
problems/month
UP Chairmen and
Secretaries
Administrative
support
80% solutions in
BLOG
PPP of Digital Centre
B2C
7
G2C
C2G
C2B
Public Services
• Birth/Death registration
• Life insurance
• Citizenship certificate
• Electricity bill payment
• Public examination results
• Telemedicine-skype
• Govt. forms downloads
• Health consultancy
• Online university admission
• Agriculture consultancy
• Application for land ROR
• E-Purjee
• Application for passport
• Soil test
• Visa verification and tracking
• Stamp selling
• Online app for driving license
• Govt. notices and circulars
• Online application for bond buying • Water test / Arsenic test
• Online application for tender
• Report preparation for UP chairmen
• Pension and welfare
• Govt. campaigns
• Law services
8
Information Services
National Web Portal
Service Portal
Bangladesh Forms
(www.bangladesh.gov.bd)
(www.serviceportal.gov.bd)
(www.forms.portal.gov.bd)
Gate way of all govt.
websites. (RTI
complaint 25000+
portals)
Information on 400+
simplified services
All govt. forms in one
place (1029)
Increasing list of
services
Increasing the list of
forms
9
Hassle-Free Issuance of Land Records
through Digital Center
• Service delivery time reduced from several weeks to 2-5
days
• Decision making time reduced by 80-90%
• Cost for citizens reduced by 50% totaling BDT 450
crore/year and BDT 65 crore for government
10
Private Services
• Computer training
• Email / Internet browsing
• Mobile Banking
• English learning content from
British Council
• Photography
• Online job application
• Video conference (skype)
• Video recording and editing
• Agriculture /Health/Law
consultancy by service camp
• Height and weight measurement
• Knowledge services (Agriculture,
fisheries & livestock
11
• Solar system management by
IDCOL
• Compose and print
• Scan
• Photocopy
• Lamination
• Phone call
• Mobile money load
• Mobile SIM selling
• Nebulizer rent
• Video show by multimedia
projector
Coordinating from the top
Service
Delivery
Prime Minister’s Office
Cabinet Division
Local Government Division
Enabling
Institutionalization
Political Commitment
Environment
Leadership
Attitude
and Skills
12
Online Monitoring Tool
for Cabinet, District
Admin, LGD, a2i and
PMO
Accounting and
Management Tool for
entrepreneurs
Encouraging female entrepreneurs
Best of the year 2011
Women entrepreneur
from Sirajgonj
District
Common Practice
Regularly awarded
in Digital Innovation
Fair
13
4.5 Million Service Recipients in July ‘14
14
BDT 50 Million Income in July ‘14
15
Challenges
Challenges
16
How to overcome
Insufficient power supply
Solar panel for each DCs
Low bandwidth
Increasing 3G in rural areas
Absentia of female
entrepreneurs
Creating business
opportunities specially for
female entrepreneur
Mind set of rural people
Different Awareness
creation initiatives in rural
areas
Think big, start small and grow fast
 4.5 million citizens visit DCs/month;
 Over 78 thousand unbanked citizens (70% women) gained financial access as
a result of mobile banking
 Over 35 thousand citizens (70% women) availed tele-medicine service;
 Over 45 thousand students and youth (70% women) received computer
literacy training;
 Health services provided to 0.75 million citizens;
 Over 1.4 million overseas workers registered electronically;
 Bangladesh wins global ICT excellence award (WCIT) (September 2014);
 WSIS (World Summit on the Information Society)award conferred to a2i for
outstanding performance in public service excellence through ICT (June 2014);
 Officials are motivating for empathetic mindset instead of sympathetic
consideration.
17
Thank You