Ensuring Services on Citizens’
Doorstep through
Digital Centres
Prime Minister’s Office
Government of Bangladesh
Digital Centre: Before and After
Education
Police
Welfare
Electricity
Environnent
DC Office
Transport
Municipal Body
Tax
Revenue
Joined-up
government
Improved service
One-Stop
Shop
Hassle,
(Digital
Time,Center
Cost )
Time & cost savings
Connected Citizens
Serving the Underserved through
Digital Centers (UDC, PDC & CDC)
2  100  5,271
Entrepreneur 10542, half female
UDC- 4543
PDC- 321
CDC- 407
Reduce Digital Divide:
Start with rural, expand to urban
Process of getting services simplified
Time
Cost
TCV
Visit
Public Private Partnership
DCs at
UP/Poura/City
Building
Public
Entrepreneurs
run
Hardware
Content
Support
Private
Public &
Private
Digital Centre Blog: 14,000+ Members
Participatory
Problem Solution
Platform
Entrepreneurs
District/
Division
Admin
Service/
content
partners
Policy makers
(Ministers/
Secretaries/others)
Service related
questions and
discussions
Troubleshooting
problems
3000+
problems/month
UP Chairmen and
Secretaries
Administrative
support
80% solutions in
BLOG
PPP of Digital Centre
B2C G2C
C2G
C2B
Public Services
• Birth/Death registration
• Life insurance
• Citizenship certificate
• Electricity bill payment
• Public examination results
• Telemedicine-skype
• Govt. forms downloads
• Health consultancy
• Online university admission
• Agriculture consultancy
• Application for land ROR
• E-Purjee
• Application for passport
• Soil test
• Visa verification and tracking
• Stamp selling
• Online app for driving license
• Govt. notices and circulars
• Online application for bond buying • Water test / Arsenic test
• Online application for tender
• Report preparation for UP chairmen
• Pension and welfare
• Govt. campaigns
• Law services
Information Services
National Web Portal
(www.bangladesh.gov.bd)
Service Portal
(www.serviceportal.gov.bd)
Bangladesh Forms
(www.forms.portal.gov.bd)
Gate way of all govt. websites.
(RTI complaint 25000+
portals)
Information on 400+
simplified services
All govt. forms in one place
(1029)
Increasing list of services
Increasing the list of forms
Private Services
• Computer training
• Email / Internet browsing
• Mobile Banking
• English learning content from
British Council
• Photography
• Online job application
• Video conference (skype)
• Video recording and editing
• Agriculture /Health/Law
consultancy by service camp
• Height and weight measurement
• Knowledge services (Agriculture,
fisheries & livestock
• Solar system management by
IDCOL
• Compose and print
• Scan
• Photocopy
• Lamination
• Phone call
• Mobile money load
• Mobile SIM selling
• Nebulizer rent
• Video show by multimedia
projector
Coordinating from the top
Service
Delivery
Prime Minister’s Office
Cabinet Division
Local Government Division
Institutionalization
Enabling
Environment
Political Commitment
Leadership
Attitude and
Skills
Online Monitoring Tool
for Cabinet, District
Admin, LGD, a2i and
PMO
Accounting and
Management Tool for
entrepreneurs
Encouraging female entrepreneurs
Best of the year 2011
Women entrepreneur from
Sirajgonj District
Common Practice
Regularly awarded in
Digital Innovation Fair
4.5 Million Service Recipients in July ‘14
BDT 50 Million Income in July ‘14
Challenges
Challenges
How to overcome
Insufficient power supply
Solar panel for each DCs
Low bandwidth
Increasing 3G in rural areas
Drop out of female
entrepreneurs
Creating business opportunities
specially for female
entrepreneur
Mind set of rural people
Different Awareness creation
initiatives in rural areas
Lesson learned
Think big,
start small and
grow fast
Thank You
&
Most welcome to visit us