PROJECT MANAGEMENT
SERVICES QUALITY
‘Project management is a methodological
approach to planning and guiding project
processes from start to finish. The five stages of
project management are noted as: initiation,
planning, executing, controlling and closing’
(Meredith, 2011 p.5).
‘Form of attitude, related but not equivalent to
satisfaction, that results from the comparison
of expectations with performance’
(Parasuraman et al, 1988)
COMPONENTS OF LARGE SCALE PROJECT
MANAGEMENT:.
Speed: designed in
line with the
expectation of
stakeholders.
TIME
Within the budget of the
client. Cost inclusive of
resources and labour.
COST
Risk is an everyday
part of a project.
Within a dynamic
environment such as
Nigeria there is a
need for risk to be
dealt with.
RISK
MANAGEMENT
Identification of power
and opinion of
stakeholders.
STAKEHOLDERS
Ease to bounce
back after
risks/delay to
projects.
RECOVERY
Difficult to measure, time can
be influenced by risk.Time =
money to the traditional
project manager.
Budget requirements
likely to change in line
with the project. Can be
difficult to outline from the
beginning.
Risk is difficult to
measure.
Traditional project
management fails
to include
provisions for risk.
Balancing of
stakeholder needs.
Difficult to measure the
influence of
stakeholders.
LOGISTICS OF PROJECT
MANAGEMENT IN
NIGERIA: IMPLICATIONS
FOR PRACTICE.
BALANCED SCORECARD
Financial
Performance
Measures
Internal
process
measures
STRATEGY
Learning and growth
performance measures
Research Questions
1) What project management
problems are present in
Nigeria?
2) What alignment exists between
goals and projects in Nigeria?
3) How does planning and control
affect the action of
implementation?
Adapted from Slack et al, 2010)
GOOD PROJECT MANAGEMENT =
On time, in budget, balance of
stakeholder needs.
Flexible and adaptive
response to risk…likely
to result in a succesful
project.
Research Objectives
TRADITIONAL
AGILE
Tangible
Variable
Objective
Difficult to measure
Measurable
Subjective
Error Free
Customer satisfaction
Customer
performance
measures
1) To research and understand trends in Engineering project management
practices.
2) To identify and understand the philosophy underpinning and governing project
management.
3) To analyse project outcomes or deliverables, performance or scope, risk and
changes in expectations of social services.
The balanced scorecard
provides a good way of
viewing project
management in Nigeria.
There is a need for
project managers to
move away from solely
viewing performance in
financial terms.
OUTCOME: Agile project
management: a solution
to project management
difficulties in Nigeria?.
•Draws upon the business environment
(Chin, 2004).
•Integrated approach inclusive of
stakeholder needs.
•Problems are minimised as risk is seen
as being a fundmanetal part of the
project (Hass, 2007).
•Planning is a continuous process
involving both workers and
stakeholders in sub group.
•A more dynamic and flexible approach
to project management.
.
Key components of Agile project
management (Sanchez, 2007).
FLEXIBLITY
ADAPTATION
RISK MANAGEMENT
GROUP WORKING
CHANGE MANAGEMENT.
REFERENCES: Chin, G (2004) ‘Agile project management’. AEW services: Vancouver. Hass, KB (2007) ‘The blending of traditional and agile project management’. PM World Today, IX (V) pp. 1-10 Parasusuraman, A, Berry, L, Zeithmal, A (1988) ‘SERVQUAL: a multiple item scale for measuring customer perceptions of service quality’. Journal of marketing, 49, pp. 41-50. .
Sanchez, R (2007) ‘Strategic flexibility in product competition’. Strategic management journal, 16 (S1) pp.135-159. Slack, N, Chambers, S, Johnston, P (2010) ‘Operations management’. Financial Times: London.