Information Services & Technology
July 2012
WELCOME NEW FACULTY
IST Overview
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Information Services & Technology
Information Services and Technology (IST), is an administrative unit reporting to the Vice-President
(Administration), which provides computing and communications resources and expertise to support
our clients in their teaching, learning, research, administrative and community service endeavours by
providing information technology infrastructure and services and by providing leadership and
expertise in information technology solutions and services thereby contributing to the creation,
preservation and communication of knowledge in the community.
http://umanitoba.ca/computing/ist
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Client Services - The Client Services department works in partnership with the University's faculty, students, and
staff to maximize the value of information technology by providing access to services in a “one stop shop”
environment.
Computer & Network Services - . The division is responsible for the development, enhancement, maintenance
and production support of the IT architecture for the University of Manitoba. This includes data centre
operations, the management of the voice and data cable plant and networks, server and operating systems,
including file and print sharing solutions, data storage and integration software and solutions.
Enterprise Systems - responsible for the development, enhancement, maintenance and production support
activities of advanced computer systems to support all administrative offices of the University. This includes the
implementation and support of all ERP application software, database management software, development
software tools, middleware and utilities and some hardware. In addition, the unit is responsible for University
web development including support for the JUMP portal, development of web services, and development and
support for web content.
IST – Services and Systems
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JUMP – web portal
Desire to Learn (D2L) – on-line learning management
system
Media Production
Classroom Technologies
iClicker – classroom response system
Telecommunications
Support Desk
Computer Accounts
Email – webmail
Wireless
High Speed Computing
Help & Solutions Centre
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Shared Services – Fort Garry/Bannatyne Campuses
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Non-Shared Services – Fort Garry/Bannatyne Campuses
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Phone: 474-8400
E-mail: servicedesk@umanitoba.ca
In Person: 123 Fletcher Argue
Phone: 474-8600
E-mail: support@umanitoba.ca
In Person – Fort Garry: 123 Fletcher Argue
In Person – Bannatyne: 231A Neil John McLean Library’
Departmental Help
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http://umanitoba.ca/computing/ist/compureps/departmentadmins.html
Accounts/Email/Passwords
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Access
 Setup
a new account: umanitoba.ca/claimid
 Manage your accounts – umanitoba.ca/iridium
 UMnetID
 CNS
(Novell – Departmental)
 INS (Novell – Instructional – labs, classrooms, theatres)
Accounts/Email/Passwords
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Manage your computer account/email
• Microsoft Exchange email address format:
• First.lastname@umanitoba.ca
• New student email address format:
• umnetid@myumanitoba.ca
◦ Email Resources
◦ umanitoba.ca/computing/ist/email
Teaching Resources
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Learning Management System
 Desire2Learn
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Web Portal (course tool and more)
 JUMP
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(d2l@umanitoba.ca)
(umanitoba.ca/jump)
Web Publishing
 home.cc.umanitoba.ca
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Streaming Server
Blogs
Wikis
Podcasting
Audio Visual & Classroom Resources
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Media Production
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Converting existing media (videos, images, audio)
Create new media (videos, images, audio)
Assistance with streaming media
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Imaging (poster printing)
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Classroom Technology
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Computers in classrooms
A/V booking
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On Line: http://umanitoba.ca/computing/ist/teaching/classtech/avbooking.php
In Person – Fort Garry: 123 Fletcher Argue
Phone – Fort Garry: 474-8163
In Person – Bannatyne: S206, Medical Serv. Bldg.
Phone – Bannatyne: 789-3747
Media catalogue
iClickers
Videoconferencing
Telephone Services
Office Phones
Mobile/Wireless Devices
http://umanitoba.ca/computing/ist/telecomm
unications/index.html
Information Services & Technology
umanitoba.ca/ist
WE LOOK FORWARD TO
WORKING WITH YOU