NAC Group
JOB DESCRIPTION
Job Title:
Location:
Quality Reviewer
North West primarily. Some travel to the East Midlands and North East. Base to be in
Skelmersdale, WN8 9TG
Senior Managers, North West
To facilitate quality reviews in relation to a range of teaching and support activity
and to report such activity. To embed a quality culture of continuous improvement.
£28,000 - £32,000
26 days per annum plus 8 bank holidays
40 hours per week
Report to:
Purpose:
Salary:
Holiday:
Hours:
DUTIES AND RESPONSIBILITIES
1.
Work with Senior Manager’s to agree the approach and methods to be used during each
quality review and have proactive ideas and suggestions to enhance a quality culture.
2.
Apply prescribed mechanisms such as the following in order to facilitate quality reviews:
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Use standard checking procedures to review planning and course management and
delivery documentation
Perform spot check visits to each centre
Audit student enrolment documentation for eligibility
Audit student registers and challenge poor attendance checking systems
Audit ILPs and other learner review documentation
Interview focus groups of students
Understand feedback findings and produce a quality improvement plan as part of a
continuous improvement cycle
Observe teaching, learning and assessment taking place and record findings
Ensure student surveys take place, are evaluated appropriately and actions are
followed
Review departmental processes, ensuring central recording takes place
Produce Quarterly Quality KPIs for each programme
Prepare an annual performance review for each division
Provide constructive feedback with realistic and supportive development aims
Create enhanced support plans for anyone who has below a ‘good’ grade
observation and support their personal improvement.
3.
Provide support to other activities relating to Quality Assurance and Quality Reviews.
4.
Produce reports and provide feedback to teams, course leaders and senior managers (and
others when required) clearly identifying areas of good practice and where there is scope for
improvement.
5.
Work pro-actively and sensitively with staff when directed in order to promote continuous
quality improvement.
6.
Participate and contribute to project activity and sub-groups as directed to support
managers and course leaders.
7.
Create a QIP; maintain, update and share when required.
8.
Ensure a quality culture is developed, maintained and embedded across the team.
9.
Ensure knowledge of quality processes, frameworks and inspection legislation is up to date.
10.
Build a ‘good news stories’ portfolio and ensure this is shared throughout the company.
11.
12.
Recognise the importance of quality within the company ethos and reputation. Ensure
the standard remains high and continues to improve.
Undertake all other duties that fall within the scope of the post.
Safeguarding
The post holder will be expected to work within NAC’s Safeguarding Policies and Procedures
Investors In People
NAC Group is committed to supporting the principles of Investors in People and as such is
committed to supporting the development of all staff.
All employees have a responsibility to participate in a regular appraisal with their manager and to
identify performance standards for the post. As part of the appraisal process employees have a joint
responsibility with their line manager to identify any learning and development needs in order to
meet the agreed performance standards.
Health and Safety at Work
Attention is drawn to the responsibility of all employees to take reasonable care for the health and
safety of themselves and other people who may be affected by their actions at work.
Equal Opportunities
NAC Group is committed to Equal Opportunities in Employment.
Smoking
Smoking is actively discouraged.
Mobility
The post holder will be based at the above address. However, travel will be required and the post
holder will be required to undertake some duties at other NAC Group premises which may include
national travel.
Confidentiality
Your attention is drawn to the confidential nature of information collected. The unauthorised use or
disclosures of client or other personnel information is regarded as gross misconduct and will be
subject to disciplinary action, and in the case of computerised information could result in a
prosecution for an offence or action for civil damages under the Data Protection Act 1998.
Job Specification
Key Accountabilities setting out priorities and a work programme in the above areas of
responsibilities will be drawn up in consultation with the post holder. This will be reviewed and
updated on a regular basis with your line Manager. The Job description will be reviewed and
updated regularly
The above job description is provided as a guide only to the types of duties required to be
undertaken. Duties may vary from time to time and so this job description will be subject to review
in line with the requirements of the business. The company will endeavour to give reasonable
notice of any such changes.
PERSON SPECIFICATION
Experience
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Have a minimum of 2 years’ experience of working within
the Further Education sector undertaking a similar role and
be able to outline impacts due to changes personally
implemented.
Experience of applying quality systems and procedures
and report writing.
Experience of developing a quality improvement culture
throughout the organisation
Experience of Teaching, Learning and Assessment
Observations
Experience of Quality Systems such as ISO9001
Experience of involvement in organisational change and
change management
Experience of Ofsted practices and experience of
supporting a ‘good’ or above inspection or equivalent.
Experience of supporting people to improve and positively
change
Essential/De
sirable
Method of
Assessment
A=App.
I=Interview,
Essential
A/I
Essential
A/I
Essential
A/I
Essential
A/I
Desirable
A/I
Desirable
A/I
Desirable
A/I
Desirable
A/I
Essential
A
Desirable
Essential
A
A
Essential
A
Qualifications and Training
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Hold a relevant qualification in Quality Systems or Quality
Management
A qualification at level 4 or above
IT Qualification at level 2 or 3 or vast experience of various
systems in the work place
Level 2 qualification in maths and English or above
Essential
Personal Qualities and Attributes
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Maintain Confidentiality
Capable of building positive relationships with colleagues
and partner organisations
Be able to demonstrate personal integrity.
Ability to work calmly under pressure and with attention to
detail
Flexible in approach to work
Capable of providing constructive feedback.
Capable of creating a culture of positive change
Essential
Essential
A/I
A/I
Essential
Essential
A/I
A/I
Essential
Essential
Essential
A/I
A/I
A/I
Essential
Essential
Essential
Essential
I
I
Special requirements
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References which are satisfactory to NAC
Enhanced DBS
Evidence of qualification certifications
Have a valid driving licence