BAHRAIN INTERNATIONAL eGOVERNMENT
FORUM 2014
Under the Patronage of
H.H. Shaikh Mohammed bin Mubarak Al Khalifa
Deputy Prime Minister
Kingdom of Bahrain
UNIQUE CHALLENGES TO
TRANSFORMATIONAL eGOVERNMENT
April 21, 2014
Shauneen Furlong Ph.D., MBA, PMP
sfurlong@territorialcommunications.com
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Transformational eGovernment
- Introduction
Continuous innovation in delivery of services, citizen
participation & governance through transformation of external &
international relationships by use of technology; especially the
Internet
eGovernment transactional & service focused improvements
Transformational eGovernment reform based & modernization of
business process reengineering & catalytic innovative
opportunities
Offered hope & promise to revitalize & modernize public
services; reinvigorate & improve services to citizens, business &
government; and create exciting environment to work &
contribute
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Transformational eGovernment
-International Situation
Countries engaged & urged forward by push & pull
motivational pressures to use technology to improve
democratic participation, social harmony & economic
sustainability
Progress slow & halting & shackled to time honoured
approaches of management, government mandates & project
management
Plethora of explanations; capacity, opposition, information
mgt, funding, technology, socio-economic & cultural barriers,
vision & focus on individual processes not enterprise results
Inadequate interface between academics & private sector &
government officials; problem not similarly examined
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Transformational eGovernment
-Source
Association with UN, World Bank, Thinks Tanks & WITSA
Academic peer reviewed publications
Experience with Government of Canada & international focus
Scholarly research heuristically developed solutions
(autonomic to project management to policy based)
-Outcome
Identify synergistic compendium of 10 international
challenges & barriers to transformational eGovernment not
previously articulated
Solution to challenges examined at policy & strategic level
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Synergistic compendium of 10 international
challenges & barriers to transformational
eGovernment success
1. Inability to manage diverse & conflicting stakeholder
interests within a governance framework
2. Difficulty to continuously adapt to & blend technology,
people & processes
3. Distorted impact of outdated business models that reward
transactional process applications
4. Unpredictable consequences of system development
models affected by political realities & new relationship with
private sector
5. Lack of incentive & capacity to capitalize on lessons learned
& body of knowledge for government-wide projects
Cont’d
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Synergistic compendium of 10 international
challenges & barriers to transformational
eGovernment success
6. Unfulfilled promises of interoperability, integration & cost &
resource savings
7. Frustration from the proliferation and judicial access of
information
8. Leadership vacuum without comprehensive holistic project
management driver
9. Quality constraint because of inadequate access to vital
subject matter expertise
10. Operational gridlock because of organizational
environment not presupposed to enterprise-wide
transformation
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International Evaluation
Compendium of 10 challenges developed & tested with WITSA,
international forums & publications
In depth transformational eGovernment discussions with 12
WITSA countries
Migration from operational & mechanistic project management
to strategic policy approach solution to support transformational
eGovernment success
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Conclusion
Compendium of 10 transformational eGovernment challenges
to be managed within government wide policy & strategic
environment
Governance & Operations
Knowledge & Management
Innovation & Application
Solution not in localization but in holistic examination
that transcends essence of transformational eGovernment
to policies & operations
Technological, innovative & imaginative opportunities
to be promoted & embraced
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To: H.H. Shaikh Mohammed bin Mubarak Al Khalifa
& eGovernment Participants
Thank you for the invitation to speak to you today
& participate in this important GCC conference.
Warm regards,
Dr. Shauneen Furlong
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