Destination Guide
VIETNAM
Country Code
Time Zone
Currency
Exchange Rate (as of 01/11/2010)
Source: www.oanda.com
Voltage: 220V
+84
GMT +7
Vietnamese Dong (VND)
1 US Dollar = 18,469 VND
Cycles: 50Hz
WORLD BANK GROUP
HRSGM
Mishka Cira (mishka_cira@yahoo.com)
Ckatsu @worldbank.org
Phone +1.202.473.7239 – MC8-537
1818 H Street, NW , Washington, DC 20433
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Contents
1
2
3
4
5
6
7
8
9
INTRODUCTION .................................................................................................3
RESIDENCE PERMIT REQUIREMENTS/ENTRY VISA .....................................3
2.1
2.2
Entry Visa ......................................................................................................................... 3
Residential Permit/Visa, Identity Card and Duty-Free Quota Book .................................. 4
HEALTH..............................................................................................................4
3.1
3.2
3.3
3.4
3.5
3.6
HSD Country Health Services .......................................................................................... 4
SOS ................................................................................................................................. 4
Vaccinations ..................................................................................................................... 5
Health Information for Travelers ....................................................................................... 5
Medical Information on Vietnam ....................................................................................... 5
Medical Referral ............................................................................................................... 6
CUSTOMS REGULATIONS ...............................................................................7
SECURITY ..........................................................................................................7
SPOUSE/PARTNER CAREER SERVICES ........................................................8
6.1
6.2
Spouse Work Permit Regulations .................................................................................... 8
Relevant links/information resources ............................................................................... 8
HOUSING ...........................................................................................................9
7.1
7.2
7.3
Neighborhoods ................................................................................................................. 9
Furniture and equipment .................................................................................................11
Utilities ............................................................................................................................12
HOUSEHOLD HELP AND SECURITY GUARDS .............................................13
SCHOOLING.....................................................................................................14
9.1
List of international schools in Hanoi ...............................................................................15
10
RESOURCES FOR SETTLING IN.................................................................17
11
AUTOMOBILES ............................................................................................19
12
DRIVING A CAR............................................................................................21
10.1
10.2
10.3
10.4
10.5
11.1
11.2
11.3
11.4
Banking ...........................................................................................................................17
Mail .................................................................................................................................18
Reference Materials ........................................................................................................18
Language Instruction .......................................................................................................19
Duty-Free and other Shopping ........................................................................................19
Purchase .........................................................................................................................19
Registration .....................................................................................................................20
Car Insurance..................................................................................................................20
Resale/Re-Export ............................................................................................................21
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1
INTRODUCTION
The purpose of these fact sheets is to make the process of settling in Vietnam easier by giving
you country specific information on visa, health, housing, schooling, etc.
Additional relocation advice can be obtained from the Office Administration Unit at the Hanoi,
Vietnam country office and the World Bank Vietnam Family Network of international staff and
families at the World Bank Vietnam field office. To join the Network email listserv, log onto
www.yahoogroups.com and type in wbvietnamfamilynetwork. At Headquarters in Washington,
D.C., additional resources can be obtained from the WBFN through their network of spouses who
have resided in Vietnam. The url of WBFN website is: www.wbfn.org, email address:
familynetwork@worldbank.org.
Within the World Bank Vietnam country office, the following departments assist international staff
and their families in relocating to Vietnam:
Office Administration Unit: Primary point of contact for assistance with relocation; assistance in
reviewing rental contracts, household staff employment contracts, etc.; assistance in acquiring
residence permit/identity card/duty-free quota book; assistance with duty-free automobile
purchase/import/registration, etc.; provides introduction letter for banking purposes, etc.
Visiting Mission Unit: Assistance with entry visa and temporary accommodation
recommendations.
Resources Management Unit: Assistance with processing of rental advance/prepayments and
other local relocation benefit grants (including furniture allowance, language instruction
reimbursement, issuance of local healthcare identification, reimbursement of household guard
salaries).
2
ENTRY VISA AND RESIDENCE PERMIT REQUIREMENTS
2.1
Entry Visa
The Visiting Mission Unit (VMU) and the Office Administration Unit in the Hanoi, Vietnam country
office assist the staff member and family to get the entry visa for Vietnam. The VMU requests the
Consular Department in Vietnam to issue an assignment visa authorization to allow such person
to work long-term in Vietnam. The staff member receives a reference number for the visa
authorization and contacts the Embassy of Vietnam in Washington, DC to get the visa issued.
The time for processing takes at least 3 weeks. It is the staff member’s responsibility to send the
request to the Visiting Mission Unit within enough time to ensure completion of the authorization.
The staff member should have the visa stamped into the United Nations Laissez-Passer in order
to take advantage of duty-free privileges in Vietnam. Family members use their personal
passports.
Embassy of Vietnam in Washington, DC, web site: http://www.vietnamembassy-usa.org
1233 20th Street NW, Suite 400
Washington, DC 20037
Tel: +1-202-861-0737
Fax: +1-202-861-0917
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E-Mail: info@vietnamembassy-usa.org
2.2
Residential Permit/Visa, Identity Card and Duty-Free Quota Book
Upon reporting to the Hanoi, Vietnam country office duty station, the staff member and family
start the procedure to get a residence visa stamped in their passports, as well as a local identity
card and the duty-free quota book. The staff member submits the Laissez-Passer and family
members’ passports, photos (3x4 cm) and completed application forms to the Office
Administration Unit (OAU). The OAU submits the application form along with a letter from the
Country Director to the Ministry of Foreign Affairs Protocol Department for issuance of the
residential permit/visa, local identity card and the duty-free quota book. This process takes 5-10
business days. The residential permit/visa is valid until the date of expiration of the staff
member’s Laissez-Passer. It is the staff member’s responsibility to ensure validity of the passport
and the personal passports of family members, and to initiate the renewal process when needed.
After a few days of receipt of the residential permit/visa, the OAU requests the local identity card
and the duty-free quota book. The staff member receives 2 blank quota books for completion and
signature. These are returned to the Protocol Department and the final duty-free quota book is
issued after 7-15 additional working days. Staff members must possess a UNLP passport in
order to receive a duty-free quota book. The duty-free quota book is required in order for the
customs clearance of the relocation shipment and for duty-free purchase of an automobile and
other duty-free quota goods. This privilege is valid for the first six months at the duty station. It is
the staff member’s responsibility to return the quota book to the OAU after the first 3 months to
have the remaining quota of wine and drinks stamped for purchase. Contact the OAU for
assistance in determining duty-free privileges. It is the staff member’s responsibility to retain the
duty-free quota book until departure from Vietnam, as it will be needed to clear the relocation
shipment out of the country, as well as to sell a tax-free automobile. The duty-free quota book is
submitted to the Ministry of Foreign Affairs by the Office Administration Unit prior to the staff
member’s departure.
3
HEALTH
3.1
HSD Country Health Services
The Country Health Services (CHS) unit of the Health Service Department provides medical and
administrative guidance to HQ and country staff at all duty stations, and coordinates medical
evacuations. Contact +1 202 458 4505.
4
SOS
The WBG group is a member of International SOS (www.sosinternational.com) which provides
international healthcare and emergency medical assistance worldwide. International SOS is the
world’s leading provider of medical assistance, international healthcare, security services and
outsourced customer care. International SOS provides advice or assistance abroad 24/7 whether
it is a minor complaint or a serious illness. International standards of primary medical care in
developing countries can also be accessed through International SOS’s own network of
International SOS clinics. In case of accident or serious illness, International SOS is on standby
to provide immediate help anywhere in the world. They offer a complete support system including
patient transfer and evacuation or repatriation.
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4.1
Vaccinations
Recommended vaccinations for Vietnam: You can find this information in the SOS
country guides. To access the SOS site you need Bank’s membership number:
1CMA1005. The url for the SOS site is: www.internationalsos.com
4.2
Health Information for Travelers
Additional country health information can be found in the Health Information for Travelers to
Vietnam in the Centers for Disease Control and Prevention (CDC) website
(http://wwwn.cdc.gov/travel/default.aspx)
4.3
Medical Information on Vietnam
Vietnamese medical facilities do not meet international standards, and frequently lack
medications and supplies. While international health clinics in Hanoi and Ho Chi Minh City can
provide acceptable care for minor injuries and illnesses, more serious problems will often require
medical evacuation. Please note that if the person who is injured or ill is a minor, only one adult
receives authorization to accompany the child in the event of an emergency medical evacuation.
In the event of an emergency or non-emergency medical evacuation, the staff member and family
will work with L. Quinn McClean, MSN, MPH, the WBG Regional Medical Officer. She helps to
make arrangements and to advise on the procedure for evacuations.
L. Quinn McClean, MSN, MPH
Regional Medical Officer
Country Health Services
Health Services Dept.
The World Bank
14 Martin Pl.
Sydney Australia, 2000
office: (61) (2) 9235-6528
cell: (61) (4) 23 606-850
qmcclean@worldbank.org
Doctors and hospitals usually expect immediate cash payment for all services. However, the
World Bank Hanoi, Vietnam country office is a member of International SOS Clinic – Hanoi and
the Hanoi French Hospital. The Resource Management Unit will supply the staff member and
family members with a World Bank membership card for the Hanoi French Hospital. World Bank
staff are entitled to discounted services with use of the card, but staff must submit forms
individually for insurance reimbursement. At the International SOS Clinic, the staff person or
family member should inform the clinic that they are affiliated with the World Bank. Take proof of
health insurance to ensure that SOS will submit insurance reimbursement on the staff member’s
behalf. For medical services paid for by cash, the attending doctor will have to complete the
appropriate forms required by Aetna, Vanbreda or other insurance providers in order to ensure
reimbursement (make sure the hospital/doctor’s bill includes diagnosis). The appropriate Aetna
forms can be downloaded through the Bank’s intranet (via MIP – Aetna – Forms). Check with the
insurance provider to confirm what information is needed at the time of the doctor’s visit.
Many prescription medications are available, although some local pharmacies have been known
to carry counterfeit medications. Bring an adequate supply of prescription medications and, if
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refills must be sent from abroad, be sure to make arrangements beforehand. A supply of basic
medicine chest items should also be brought. The Country Health Services unit in Headquarters
will supply the staff member with a starter medical kit, which is supplied through the World Bank
Health Clinic. Additional items in the medical kit can be re-ordered via pouch mail. Similarly,
refills of prescription medications can be ordered and shipped via pouch mail to the country office.
Prescription refill forms are supplied by the Country Health Services unit.
The Country Health Services in HQ provides basic food and water precaution information at the
pre-assignment briefing. Some families choose to purchase an ozone maker to wash fruits and
vegetables in their homes. Household staff should be advised about procedures for keeping
foods clean and the kitchen environment safe. The tap water in Vietnam is not safe to drink and
bottled water is easily available and cheap.
General disease-related information is supplied through Country Health Services and can be
accessed through the Centers for Disease Control and Prevention. From time to time, updated
disease information and health warnings specific to Vietnam are circulated through a United
Nations weekly security update (see Security section).
Ambulance Service
Local ambulance: dial 115 (Vietnamese language only)
Hanoi French Hospital ambulance: dial (04) 3574-1111
4.4
Medical Referral
If you are sick or injured or need medical advice please contact HSD Country Health
Services, the World Bank Group Regional Medical Officer and/or SOS first.
Hospitals/Clinics
International SOS Clinic – Hanoi
31 Hai Ba Trung, Hoan Kiem District
Tel: +84 4 3934 0666
www.internationalsos.com
International SOS Clinic – Ho Chi Minh City
65 Nguyen Du Street, District 1
Tel: +84 4 3829 8424
www.internationalsos.com
Hanoi Family Medical Practice
Van Phuc Compound, 298 I Kim Ma Road, Ba Dinh District
Tel: +84 4 3843-0748
www.vietnammedicalpractice.com
Ho Chi Minh City Family Medical Practice
Diamond Plaza, 34 Le Duan Street, District 1
Tel: +84 4 3822-7848
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www.vietnammedicalpractice.com
Hanoi French Hospital
1 Phuong Mai Road, Dong Da
Tel: +84 4 3577-1100
www.hfh.com.vn
For a listing of medical specialists in Hanoi, consult the Hanoi Guide1 and other reference materials.
5
CUSTOMS REGULATIONS
Please refer to section 2.2 for details about customs clearance of the shipment of household
effects. Customs clearance of a staff member’s personal effects and household goods in
Vietnam occurs only upon the staff member’s arrival at the duty station and after the diplomatic
privileges are processed by the Ministry of Foreign Affairs Protocol Department. It is advised to
keep the arrivals customs declaration upon entry at the airport for the purpose of customs
clearance in case the duty-free quota book is still pending. The Office Administration Unit assists
in providing official verification of procedural papers prepared by the authorized local shipping
agent. Staff members sign the papers and are responsible for making delivery arrangements with
the shipping agent. It is advisable to hold onto a copy of the insurance form prepared prior to the
move in order to use it as a reference at the time of shipment delivery. It can also be helpful to
maintain possession of that insurance form to ease the process of document preparation at the
time of departure from Vietnam.
6
SECURITY
Upon arrival in Vietnam, staff members and their families may choose to register with the
embassy of their country of origin. The World Bank is included in the United Nations security plan
for Vietnam. The Office Administration Unit provides the names of staff and their families to the
UN, and the UN issues an emergency contact card for each person. The United Nations
circulates a Vietnam-specific weekly security update to all World Bank staff. Family members
receive the update via the World Bank Vietnam Family Network listserv.
Additional travel and security information can be found on the US State Department Vietnam
Country Specific Information page. http://travel.state.gov/travel/cis_pa_tw/cis/cis_1060.html
Although created for Americans traveling to Vietnam this page has information which can be
helpful for people of all nationalities on topics such as crime, what to avoid, traffic safety and road
conditions, and medical facilities.
1
The
Hanoi
Guide
is
published
by
the
Hanoi
International
Women’s
Club
(hiwchanoiguide@gmail.com, www.hanoi-iwc.com). You will receive it from the country office Admin
Unit during your pre-assignment trip or upon arrival. You can also request it from them.
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7
SPOUSE/PARTNER CAREER SERVICES
7.1
Spouse Work Permit Regulations
Work permits are necessary for almost all nationalities and require a considerable amount of
paperwork and documentation. Permits may be obtained before or after arriving in Vietnam, and
require a letter of invitation or employment. Many businesses assist their staff in obtaining the
appropriate visas and work permits. Refer to the Vietnam Ministry of Planning and Investment
website for details about applying for a work permit for foreign laborers in Vietnam:
www.business.gov.vn/LicenseDetail.aspx?id=1440.
While the Office Administration Unit will assist in providing guidance on work permit regulations if
any currently available in connection with diplomatic privilege, it is the spouse’s individual
responsibility to seek and secure employment in Vietnam.
7.2
Information resources/ Relevant links
The following are links to sites which contain general information about living in Vietnam including
advice for job seekers and job vacancies.
VietnamWorks
http://www.vietnamworks.com.vn/?lang=2
This site currently features about 3,000 job postings from across Vietnam. Users can search for
jobs, get career advice, and upload their resume.
Volunteer Abroad
http://www.volunteerabroad.com/search.cfm
This site is an extensive resource for volunteer job opportunities all over the world.
InterAction
http://www.interaction.org
American Council for voluntary international action.
VUFU-NGO Resource Centre, Vietnam
http://www.ngocentre.org.vn/
The VUFO-NGO Resource Centre was established in 1993 through a partnership between
International Non-Government Organizations (INGOs) working in Vietnam, and the Vietnam
Union of Friendship Organizations (VUFO). The objectives of the Resource Centre are to
promote, facilitate, and contribute to the sharing of information, resources and experiences within
and between INGOs, their partners and local organizations, in order to improve the quality and
impact of their work in Vietnam; strengthen the relationship and enhance the dialogues between
INGOs and other development actors in Vietnam, including government agencies, donors and
local organizations.
Craigslist Vietnam
http://vietnam.craigslist.org/
This part of the large Craigslist site has classifieds for Vietnam, including jobs, housing, events,
items for sale, and more.
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8
HOUSING
8.1
Neighborhoods
Staff members and their families are responsible for the house selection process. They may
choose to work with a licensed real estate agency. The World Bank Vietnam Family Network can
provide recommendations for real estate agents, as well as comments on types of housing and
neighborhoods in Hanoi. Types of housing in Hanoi include single-family furnished/unfurnished
homes, furnished/unfurnished apartments, villas, townhouses, extended-stay hotels/apartments.
Neighborhoods to consider:
Tay Ho (West Lake): 20-30 minutes drive to the World Bank office and other parts of downtown;
5-10 minutes drive to the United Nations International School (UNIS); 20-30 minutes drive to
Hanoi International School. Walking distance to food shops, small commercial area, various preschools. Many houses are located on or near the lake. Housing includes single-family homes,
furnished/unfurnished apartments,extended-stay hotels.
Ciputra (a gated community): 30-40 minutes drive to World Bank office and other parts of
downtown; walking distance to UNIS; 20-30 minutes drive to Hanoi International School. Walking
distance to limited commercial area. Housing includes townhouses, villas and furnished
apartments.
Downtown (apartments): walking distance to the World Bank office, Old quarter, shops and
restaurants; 20-30 minutes drive to UNIS or Hanoi International School; 20 minutes drive to Tay
Ho pre-schools. Housing includes apartments and restored villas managed and rented by the
Diplomatic Service Department of the Vietnam Government. Apartment buildings to consider
include Hanoi Lake View (1 Thanh Nien Rd), Co.Co. (14 Thuy Khue St.), Sun Red River Building
(23 Phan Chu Trinh St.), Coco Village, Hanoi Lake (11 Nam Trang Rd.), Lake Front (18 Tran Vu
Road), Skyline (4 Dang Dung Rd.), Rainbow Building (7 Trieu Viet Vuong Rd.).
In the event that the staff member does not secure permanent housing during the pre-assignment
visit, the family may choose to stay in an extended-stay accommodation upon arriving at the duty
station. Extended-stay options (for more options, check the Hanoi Guide or other reference
materials):
Sedona Suites
96 To Ngoc Van, Tay Ho
Tel: (84-4) 3718 0888
Oriental Palace
33 Tay Ho Road, Tay Ho
Tel: (84-4) 3829 1200
Somerset Grand (Hanoi Towers)
49 Hai Ba Trung
Tel: (84-4) 3934 2342
Somerset West Lake, Tay Ho
254D Thuy Khue
Tel: (84-4) 3843 0030
Golden Lodge Resort, Tay Ho
2 Tay Ho Road
(84-4) 3718 0100
Thien Thai Apartment Building, Tay Ho
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#2 Lane 30 Tay Ho Road
Tel: (84-4) 0943 889 509 (Ms. Mai, Manager)
Fraser Suites, Tay Ho
51 Xuan Dieu
Tel: (84-4) 3719 8877
Once a house has been selected, the staff member will sign a Memorandum of Understanding to
secure the house, or a Lease Agreement with the landlord. The Office Administration Unit can
supply a template for a typical MOU and Lease Agreement. Prior to signing the MOU, the Office
Administration Unit will assist in inspecting the housing for safety and security, review the MOU
and provide any necessary guidance. The staff member should be prepared to put down a
deposit (usually one month’s rent) in U.S. dollars at the time of signing the MOU. The relocation
grant, issued in Washington, D.C., can be used for payments such as a housing deposit. It is
recommended that the staff member check the landlord’s references prior to final housing
selection. Check with the World Bank Vietnam Family Network for further guidance.
Lease negotiations are the responsibility of the staff person, though guidance can be sought from
the OAU. It is common to request inclusion in the lease agreement of standard kitchen
appliances, a washing machine and dryer, dehumidifiers, air-conditioning units, window screens
and a back-up generator (strong enough to power the refrigerator/freezer, at least one A/C unit
and some lights).
It is advisable to follow a checklist for negotiating with the landlord, and each agreement should
include the World Bank’s standard Diplomatic Clause. The lease agreement does not require
legal review by World Bank Headquarters. Staff can coordinate with the Office Administration
Unit to receive local legal counsel if it is needed for legal review or dispute over the lease
agreement.
Checklist for Lease Negotiations with Landlord
* Exact name of landlord and authorized signatory
* Exact address of premises—description of space
* Inventory of equipment, furniture and furnishings on premises
* Terms of lease agreement
* Commencement date of lease agreement
* Renewal option—description and date of notice
* Landlord’s consent for partial sublet
* Monthly rental amount and type of currency
* Advance payment of rent—amount and date to be made
* Responsibility for taxes—adjustment for increases
* Adjustment of rent based on Government cost index
* Utility costs responsibilities if part of lease
* Deposit of payment in landlord’s account
* Condominium fee and projected increases of fees
* Responsibility for structural repairs and damage to building
* Responsibility for cosmetic repairs to building/ordinary wear and tear
* Landlord’s insurance coverage of premises
* Bank’s tenant insurance of coverage
* Location of settlement of disputes between Landlord and Bank
* Diplomatic clause; Preservation of Immunity clause; Force Majeure clause
* Termination conditions
DIPLOMATIC CLAUSE
PROVIDED ALWAYS that in the event the International Bank for Reconstruction and
Development or International Finance Corporation closes its offices in (City)
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_________ for any reason, Lessee may terminate this lease by giving Lessor (one) month’s
written notice whereupon the balance of any rent paid in advance by Lessee and the house
deposit shall be refunded by Lessor. Such termination of this lease will be without prejudice to
any right of action or remedy of either party in respect of any antecedent breach of the terms and
conditions contained herein.
The staff member may be required to make a rental advance equivalent to up to six to nine
smonths’ rent at the time of taking possession of the rental property. The staff member may
request the rental advance from the Resources Management Unit in the Vietnam country office.
Upon reporting to the duty station, the staff member provides a copy of the lease to the Resource
Management Officer (Budget office), along with an invoice or payment request from the landlord.
The rental advance is made to the staff member’s local bank account. Currency of payment is
subject to prevailing foreign exchange regulations of Vietnam. Currently, payment can be made
in USD into the staff’s USD account in Vietnam (see section on Banking for information on setting
up a local USD account in Vietnam). It takes approximately one week for the bank to process the
rental advance to the staff’s account. It is the staff’s responsibility to check the appropriate
currency for paying rent to the landlord which is also subject to the local FOREX regulations.
Currently, rent payment should be made in local currency (VND).
8.2
Furniture and equipment
Furnished homes and apartments are available. In addition, tenants can sometimes negotiate to
have the landlord furnish the home in an agreed-upon style for an increased monthly rent.
For staff members who select unfurnished homes and opt not to ship furniture, there is a wide
range of prices and quality in furnishings in Hanoi. In deciding whether or not to ship furniture, it
is important to consider the long-term effects on furnishings caused by exposure to high levels of
humidity in Hanoi. It is possible to find most living/dining/bed/family room furnishings. Some
people may find the mattresses to be very hard, so they may opt to include mattresses and
pillows in the shipment. Please note that the standard bed sizes in Vietnam are different from the
U.S.2 Plan accordingly in shipping linens and blankets. Contact the Accounting Unit upon arrival
at the duty station to start the procedure for receipt of the furniture allowance, in accordance with
change of duty station benefits from Headquarters. The allowance can be deposited into a bank
account or through payroll.
It is also common to have furniture made to order in Vietnam. Prices of materials are rising, but
there are still good deals on custom-made furniture. Beware of the quality of the final product and
make sure to retain the final payment until it has been inspected. Bring copies of furniture
catalogues and pictures of particular items. Custom-made furniture can generally be produced in
2-4 weeks. See the Hanoi Guide or check with the World Bank Vietnam Family Network for
resources and a listing of furniture stores in Hanoi.
Tenants should negotiate the inclusion of standard appliances and equipment (see section 8.1).
Additional appliances and equipment not included in the lease can be found at local electronics
2
Standard mattresses sizes in Vietnam (mattresses can be made to order for different sizes):
twin bed: 120 cm x 200cm (34.3 in x 57 in)
queen:160 cm x 200 cm (45.7 in x 57 in)
king:180 cm x 200 cm (51.4 in x 57 in)
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shops and street-side vendors. See the Hanoi Guide and other reference materials for
resources.
8.3
Utilities
Upon taking possession of the rental property, the tenant is responsible for ensuring payment of
utilities (water, electricity, phone). Tenants do not typically need to transfer the utilities into their
names. For single-family homes, payment of utilities is collected on a monthly basis by a
representative from the utility company that comes to the residence. In apartments, payment is
often made directly to the landlord. The range of utility costs varies based on the time of year, but
be prepared to have at least 3.000.000 or 4.000.000 VND at home in order to pay the electricity
bill. Leave funds with household staff if traveling for an extended period.
A note about trash collection and recycling (for single-family homes): in many parts of Hanoi,
households put all their garbage and recycling outside of the gate and it is collected by
trash/recycling collectors who walk through the streets with trash carts. People come door-todoor to collect cardboard, bottles and other recyclable items. There is no formal recycling
program in the city of Hanoi.
The tenant is responsible for setting up telephone, cable and internet service. Some residences
already come equipped with the phone lines and cable/internet wiring. It is up to the tenant to
negotiate these items with the landlord prior to signing the lease. The following is a list of
contacts for setting up these services (all providers have some English language
representatives).
For telephone:
Name of company: VNPT
Address: #4 Dinh Le street, Hanoi
Telephone number: (04) 3 9361405
Fax: (04) 3 9361397
For Cable TV:
Option 1:
Name of company: Hanoi Cable TV Company
Address: #30 Trung Liet Street, Dong Da dist,., Hanoi
Telephone number: (04) 3 5375561 or (04) 3 5375562
Fax: (04) 3 3 8572782
Option 2
Name of company: Vietnam Cable TV Company
Address: 16 Thuy Khue street, Tay Ho dist., Hanoi
Telephone number: (04) 3 7280288 or (04) 3 7280299
Internet Service Providers
Both internet service providers offer wireless access, or for freelance assistance, contact Mr.Bang
at 0906 008 004.
Option 1:
Name of company: FPT
Address: 48 Van Bao street, Ba Dinh dist., Hanoi or 75 Tran Hung Dao street, Hoan Kiem dist.,
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Hanoi.
Telephone number: (04) 3 7601060
Fax: (04) 3 8223111
Contact: Mr.Hung (cell phone: 0915062090)
Option 2 :
Name of company: VNPT
Address: 75 Dinh Tien Hoang, Hoan Kiem dist., Hanoi
Telephone number: (04) 3 8266001
Due to frequent power outages and rolling blackouts (at certain times of the year), a voltage
stabilizer is recommended for such electrical units as TVs and computers, in addition to the
house backup generator.
With regard to mobile phone service, phones and SIM cards (to activate service) can be
purchased at any of the mobile phone stores in Hanoi. Once activated, the user can choose to
purchase recharge minutes or purchase a monthly plan. Minutes are available at many small
convenience stores and food shops. Phones from abroad can also be activated as long as they
are unlocked. Staff members will be given a World Bank office issued SIM card. They will
receive a monthly bill to review and claim personal calls.
9
HOUSEHOLD HELP AND SECURITY GUARDS
Housekeepers, cooks, drivers, and nannies are all available and relatively easy to find. Salaries
are usually paid in U.S. dollars and vary depending on the employee’s experience, initiative, and
language abilities.
When hiring household staff, seek recommendations from colleagues, the World Bank Vietnam
Family Network and other expatriates. For security reasons, only hire someone that another
person introduces. Lock up all valuables and money so as not to misplace them. It’s very
important to train the staff you hire to the way you prefer them to work, even those that have
worked for other international staff. Be sure to clearly outline the expectations and
responsibilities of each household staff member at the time of hiring them. It is advisable to make
a contract and have your copy signed by the employee. The Office Administration Unit can supply
sample contracts for reference. Also have the employee sign a receipt for each salary payment
received. Household staff are entitled to a 13th month salary, also known as the Tet bonus. This
amount is typically paid the week prior to Tet (date varies each year). Household staff are
entitled to a salary increase at least once a year, usually on the anniversary of the start date.
Contact the Office Administration Unit for more information about the employer’s duties according
to local labor legislation.
For safety and security purposes, the World Bank Vietnam field office highly recommends
employing security guards to protect the rental property if it is a single-family home. As with other
household staff, it is recommended to seek guards who have worked for other international
families and come with references. The staff member is fully responsible for selecting the
security guards and setting the terms of employment (including number of hours worked, rest
days and holidays, overtime allowances, frequency of salary adjustments, Tet bonuses, etc.) in
line with the local Labor Code. For security purposes, staff members are advised to submit the
guards’ curriculum vitae to the Office Administration Unit for review. Once the staff member
enters into a contract agreement with the guards, a copy of the contract is held on file with the
OAU. The Office Administration Unit will provide a suggested template for an employment
contract at the staff member’s request.
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The Vietnam country office has issued guidelines for the reimbursement of security guard
expenses. They stipulate that the staff member sets the remuneration at reasonable levels in line
with Vietnam’s prevailing market conditions. Remuneration should be guided by each individual
guard’s seniority (with a special premium for past employment with Bank staff) and his
performance. Contact the Office Administration Unit to obtain details about current typical salary
levels for security guards. The typical work week for guards is 48 hours, with overtime arranged
in exceptional circumstances. Guards typically receive a Tet bonus in cash; however, this is not
considered a reimbursable expense by the World Bank. Staff are expected to increase guard
salaries at least once a year (as with other household staff), usually on the anniversary of the
start date, taking into account performance, changes in the job market and cost-of-living
increases over the corresponding period. At the end of each calendar year, the Office
Administration Unit will review market conditions and update the suggested salary benchmarks.
Staff members are entitled to reimbursement for the reasonable expense of employing the guards
on a monthly or less frequent interval. The staff member submits proof of payment for the guards
to the Accounting Unit and reimbursement is made through the staff member’s payroll.
A special note about the Vietnamese New Year (Tet): The Vietnamese New Year falls in the
beginning of the calendar year, according to the lunar calendar. It is a very important family time
for Vietnamese people. In addition to the Tet bonus mentioned in the previous information,
international families in Hanoi should be aware that Vietnamese employees are very busy in the
days leading up to Tet, preparing the home, the local pagoda and many foods and celebrations.
It is sometimes common for employers to provide a Tet ‘basket’ as a gift in addition to the bonus.
This is at the employer’s discretion. As Tet is very important family time for Vietnamese, it is
highly advisable to give the residence security guards leave as contracted. In the event that
security coverage is needed during Tet, it is advisable to have the guards during the night shift
(11pm – 6am). For more information on Tet and other Vietnamese holidays, see the Reference
Materials section.
10
SCHOOLS
While choosing a school overseas, it is important to keep in mind the type of education your
children have had and where they will be moving to at the end of your assignment. Staff
members are responsible for the procedure for enrolling their children in school in Hanoi. Contact
the Office Administration Unit or the World Bank Vietnam Family Network for information and
references about the various schools in Hanoi. Be sure to determine the application deadlines for
schools in Hanoi at the time of planning your move. Staff members should not assume that they
have priority status for admissions due to affiliation with the World Bank. Some schools do,
however, provide priority status on a case-by-case basis.
Staff members are entitled to reimbursement of education costs according to the Benefits on
Change of Duty Station. In order to receive reimbursement for education costs, staff members
must submit a request for reimbursement via the HR kiosk on the World Bank intranet. Once
processed, the total amount as outlined by the staff member is deposited via payroll. At the end
of each school year, the staff member must have the school sign a form issued via the HR kiosk
to confirm payment of the fees. After that form is submitted, the staff member receives the
reimbursement for the following school year. Staff members should be prepared to pay for
admissions fees and tuition deposits for the first school year out of the Relocation grant prior to
receiving the education benefit reimbursement.
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10.1 List of international schools in Hanoi
The following are schools that offer an international curriculum. For more information check the
Hanoi Guide and other reference materials.
United Nations International School (UNIS Hanoi)
UNIS offers instruction in English to students from pre-K to grade 12. The school offers the
International Baccalaureate (IB) program. Its curriculum is designed to respond to the needs of
international students.
The student body includes approximately 850 students of several different nationalities. An active
mother tongue program allows students to enhance their classroom learning by incorporating
their mother tongue language into their academic experience. The school year runs from the end
of August through the middle of June. After school and sports activities include basketball,
soccer, baseball, volleyball, art classes, computer skills, dance, choir, music, and drama.
Mailing Address:
GPO Box 313, Hanoi
Tel: +84 4 3758 1551
Fax: +84 4 3758 1542
Street Address:
Phu Thuong Ward, Lac Long Quan Rd.,
Tay Ho District, Hanoi
Email: info@unishanoi.org, admissions@unishanoi.org
Website: http://www.unishanoi.org
Hanoi International School (HIS)
Hanoi International School offers classes in English for students from Kindergarten through grade
13. It offers the International Baccalaureate program. Its school year runs from the end of August
until the middle of June. The student body includes about 250 students from 35 different
countries.
HIS has an international curriculum based on the Cambridge University International General
Certificate of Education (IGCSE) and the IB program.
Classes and extracurricular activities include computer technology, physical education, art, music,
drama, foreign languages, swimming, basketball, and volleyball, among others. English as a
Second Language is also available.
HIS supports inclusion in the classroom and is willing to consider children with learning
differences and special needs. The school has a part-time resource teacher on staff to work with
children requiring additional assistance. If a student requires an aide in the classroom or a
particularly high level of support, parents are expected to pay these additional costs.
Address:
48 Lieu Giai Street,
Ba Dinh, Hanoi, Vietnam
Tel: +84 4 3832-7379/8140
Fax: +84 4 3762-4814
Website: http://www.hisvietnam.com
Email: mainoffice@hisvietnam.com
Lycée Français Alexandre Yersin
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The Lycée Français is recognized by the French Ministry of Education and provides classes in
French to students from pre-K to grade 12. The school has about 400 students and includes two
laboratories, a library, a gym, a cafeteria, and a computer center.
The school year begins in early September and finishes near the end of June. Sports and
extracurricular activities include art, choir, Vietnamese, dance, kung-fu, judo, hockey, dance,
handball, basketball, and soccer.
Address:
12 Nui Truc St.,
Giang Vo, Hanoi
Tel: +84 4 3843-6779
Fax: +84-4 3823-2023
Website: http://www.lyceefrancaishanoi.net
Email: secretariat.lfay@yahoo.fr
The Rainbow School
Rainbow School is a small international pre-school for children from 15 months to 6 years old. It
follows the English national curriculum. The school year runs from the end of August until the end
of June. A seven week summer program is also available.
Address:
223 Au Co Road,
Tay Ho District, Hanoi
Tel: +84 4 3718 1390
Fax: +84 4 3718 1392
Website: http://www.rainbowpreschool.edu.vn
Email: rainbowpreschool@vnn.vn
Morning Star International Kindergarten (MSIK)
MSIK offers a full-day or half-day educational program in English for children from 18 months to 6
years old. The school’s program is based on an Australian developmental curriculum. The school
operates from mid-August until mid-June. A summer school is also available. The school has two
campuses. Both campuses have large, shaded playgrounds and kitchens which prepare daily
lunches and snacks. A library with books and a computer is also on site. Class size varies by age
group, but every class has at least one expatriate and one Vietnamese teacher.
Mailing Address:
I.P.O. Box 228
Hanoi
Street address:
Van Phuc Campus
Van Phuc 4, Van Bao Road,
Ba Dinh District, Hanoi
Tel: +84 4 3726 1587
Fax: +84 4 3726 1588
Website: http://www.morningstarkindergarten.com.vn
Email: morningstar@hn.vnn.vn
Tay Ho Campus
No 98, To Ngoc Van Road
Quang An Tay Ho, Hanoi
Tel: +84 4 3719 5115
Fax: +84 4 3719 5116
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Website: http://www.morningstarkindergarten.com.vn
Email: morningstar_tayho@fpt.vn
Systems Little House
5 Tay Ho Road
Quang An Tay Ho, Hanoi
Tel: +84 4 823 8997
Fax: +84 4 3719 5116
Website: http://www.morningstarkindergarten.com.vn
Email: morningstar_tayho@fpt.vn
Hanoi International Kindergarten
No 28 Lane 52 To Ngoc Van
Quang An Tay Ho, Hanoi
Tel: +84 4 3719 1248
Website: http://www.hik.edu.vn
Email: contact@hik.edu.vn
Kinderworld International Kindergarten
Kinderworld has five kindergartens in Hanoi and three in Ho Chi Minh City. These schools
provide full-day kindergarten services in English for children from 18 months to 6 years of age.
The Kinderworld curriculum is devised especially for its schools by an international team of
specialists. Teaching staff include native English speakers and national bilingual teachers. The
school year runs from the end of August to the beginning of July. A summer program is also
available.
Classes and activities include subjects such as math, arts and crafts, science, music and
movement, and language and literacy.
Locations in Hanoi include Ciputra (also provides UniWorld campus), Hanoi Towers, Hoa Binh
Tower, The Manor, VanPhuc (also provides UniWorld campus).
Corporate Address:
Somerset Hoabinh Towers, 3rd Floor
106 Hoang Quoc Viet St.
Cau Giay, Hanoi, Vietnam
Tel: (84-4) 3755 8186
Fax: (84-4) 3755 8187
Website: http://www.kinderworld.net.vn
Email: kinderworld@kinderworld.net
11
RESOURCES FOR SETTLING IN
11.1 Banking
Upon arrival at the Vietnam duty station, staff should open a local USD bank account. The Office Administration Unit
will supply the staff member with a letter of introduction to the bank to verify affiliation with the World Bank and to allow
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the staff member to open a USD account with a zero balance. The staff member will need this letter along with the
passport information in order to open the account.
ANZ Bank
14 Le Thai To St.
(84-4) 3825 8190
Bank for Investment and Development of Vietnam
191 Ba Trieu St.
(84-4) 3223 4234
HSBC
23 Phan Chu Trinh
(84-4) 3933-3189
Be prepared to pay most expenses in cash as few establishments/stores accept credit cards
(checks are very rarely used). ATM machines are widely available, but beware that fees vary
depending on the ATM bank and the card used.
11.2 Mail
Change your address the HR kiosk at Headquarters prior to arrival at the Vietnam duty station.
Check Preparing for Your Move for information on the diplomatic pouch. The current address for
the Vietnam field office is:
Staff/Family Name
WB MSN HANWB
PO BOX 27839
Washington, DC 20038-7839
Diplomatic pouch mail is picked up and delivered to the Vietnam field office every Wednesday
and Friday. Outgoing mail can be delivered to the Office Administration Unit.
11.3 Reference Materials
Hanoi Guide: Useful information about shopping, health, services, leisure activities, restaurants,
etc. Available through Hanoi International Women’s Club, hiwchanoiguide@gmail.com,
www.hanoi-iwc.com.
Hanoi Pratique (French): Similar to the Hanoi Guide, published by the Cercle des Francophones.
Useful websites: http://infosharehanoi.com/; www.hanoigrapevine.com;
http://newhanoian.xemzi.com/; http://livinginvietnam.com; www.ticketvn.com (ticket agent for
cultural events); http://fvheritage.googlepages.com (Friends of Vietnam Heritage);
Vietnam Development Information Centre: Library and bookstore offering resources on
development issues in Vietnam. Resource information also includes materials on social customs
and business protocol in Vietnam. Located at the ground floor of the 63 Ly Thai To building.
English-language local newspapers available for home delivery include:
Vietnam News (subscription in person at office)
1 Tran Hung Dao Street
Tel. 84-4-9332316
E-mail: vnnews@vnagency.com.vn
Thanh Nien (representative comes to your door for subscription service)
218 Tay Son St.
Tel: (84-4) 3857 0981
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Email: lelanhuong@thanhniennews.com
On-line English-language newspaper: http://english.vietnamnet.vn/news/
11.4 Language Instruction
World Bank staff and their family members are entitled to US$500.00 worth of language
instruction reimbursement each year. Contact the Resources Management Unit for details on
reimbursement. World Bank colleagues and other expatriates can recommend individual
Vietnamese language instructors, and there is a list of Vietnamese language schools in the Hanoi
Guide.
11.5 Duty-Free and other Shopping
World Bank staff are entitled to six months of duty-free shopping privileges with the duty-free
quota book (privileges vary for the Country Director position). The book must be submitted after
the first 3 months to the Administrative Unit for new quarterly quota stamps for use. The duty-free
shop in Hanoi is Hapro, C4 Giang Vo St., Ba Dinh District, Hanoi, (84-4) 3826 7984.
Most commercial items can be purchased now in Vietnam (clothes, household wares, bulk food
items). However, if there is a particular type of container, linen or pantry item that is needed, staff
may wish to ship these with the personal effects. The World Bank Vietnam Family Network is a
good resource to ask about availability of goods in Hanoi.
There are small food shops in the commercial areas of each neighborhood highlighted in the
Housing section and many of them deliver groceries and bottled water to the home at no
additional cost. See the Hanoi Guide for contact information for local shops.
Household staff can assist in ordering groceries by phone, sending out dry cleaning, purchasing
meat/fish/poultry, shopping at the local fruit/vegetable market, etc. There is an organic vegetable
farm in Hanoi that will deliver to the door (minimum of 8kg per week for multi-family delivery):
Than Xuan Organic Vegetables, Action for the City, rauhuuco@gmail.com, (84-4) 3629-78695.
There are several restaurants in the residential neighborhoods that deliver meals free of charge.
Refer to the Hanoi Guide for more information. This can be particularly useful in the first days
settling into a new home.
12
AUTOMOBILES
12.1 Purchase
The procedure for shipment of an automobile with personal effects is as follows: The shipped
automobile will clear customs upon the staff member’s arrival at the duty station and after the
diplomatic privileges are processed by the Ministry of Foreign Affairs Protocol Department (the
issuance of the residential permit/visa, local identity card and duty-free quota book). Staff
members should keep the arrivals customs declaration paper upon entry for the purpose of
customs clearance should the duty-free quota book not be finalized when the shipment arrives.
The Office Administration Unit assists in verifying the procedural papers prepared by the
authorized local shipping agent. Staff members sign the papers and are responsible for
arranging for delivery of the shipment to the residence.
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The procedure for purchase of a duty-free automobile is as follows: Staff members are entitled to
the import/purchase of one duty-free vehicle within the first six months of reporting to the Vietnam
duty station. Staff members are responsible for selecting and arranging for the purchase of an
automobile (new or used, local or imported). Staff are encouraged to look at newspaper
classifieds, bulletin boards at neighborhood shops, and to contact the World Bank Vietnam
Family Network and other expatriates. New cars are also available via various local car dealers.
One such dealer is Motorcare A/S (Kjaer Group A/S), www.kjaergroup.com, (84-4) 3768 9920. In
the event that an imported car shipment arrives after the expiration of the duty-free privileges (6
months), the Ministry of Foreign Affairs must be notified in advance for certification to support the
duty-free clearance of the shipment. With the Office Administration Unit’s assistance, the staff
member must (1) submit an application to the Hanoi Customs Department (129 Nguyen Phong
Sac) for an import permit for a duty-free automobile; (2) obtain Customs Clearance Papers from
Port Customs. Note: Car owner receives two original sets of customs clearance papers, one for
registration, one for re-export/sale of car later. Maintain possession of the second set for later
use.
One important thing to keep in mind is that, in Vietnam, the import of motorcycles more than 3
year old and cars more than 5 year old are NOT exempted from custom duties. Furthermore, a
used vehicle can only be imported free of custom duties if it has been registered in the name of
the staff for at least 12 months prior to import.
12.2 Registration
The procedure for automobile registration takes approximately 7-10 working days. The Office
Administration Unit assists in clarifying procedures, providing official verification, and
recommending service providers to handle the work at staff’s expense. Staff members can also
get assistance from hired drivers to complete the process. The procedure is as follows:
1.
Apply to Ministry of Foreign Affairs for Letter of Introduction for car registration (3-4
working days).
2.
Apply to the Hoan Kiem District Tax Office for registration tax and fee-free certification (1
Ly Nam De St.). Same day service provided.
3.
Register at the Traffic Police Department (112 Le Duan Rd.). Allow 3-4 working days.
License plates are issued at this point, but the registration card takes a few days to process. The
car can be operated with the plate numbers and the appointment paper.
4.
Apply to the Vietnam Register Office, Ministry of Transportation, for the Book of
Certification record (for periodic motor vehicle inspection for technical safety and environmental
protection). Same day service provided.
12.3 Car Insurance
It is the staff member’s responsibility to find an automobile insurance provider and set up
coverage for the automobile. This process should be started at the same time as registration to
insure the car during operation to/from the registration site. Third party liability coverage is
absolutely essential. The OAU and other World Bank colleagues can make automobile insurance
company recommendations. Insurance providers typically come to the World Bank office in order
to complete the transaction and necessary paperwork. If the staff member hires a driver, the
driver should be familiar with the procedures relating to car insurance and should maintain the
Office Administration Unit phone number for assistance.
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12.4 Resale/Re-Export
The procedure for the re-export/sale/transfer of an automobile is as follows (as with the
purchase/import of an automobile, the OAU assists in clarifying procedures, providing official
verification, and recommending service providers to handle the work at staff’s expense):
1.
Re-export: The staff member goes in person to the Traffic Police Department to
deregister the car, return the license plates and original registration card. The process takes 3-4
working days. The Certification of car registration cancellation is used to clear customs for the reexport of the automobile.
2.
Local sale/transfer: Sale/transfer can only be made after the automobile has been used
for a minimum of 12 months from the date of registration, or at the point of termination of
assignment in Vietnam. Procedural steps follow:
a. Application for car transfer is made to the Ministry of Foreign Affairs (MOFA). MOFA issues the
transfer certification/letter of introduction. The process takes 3-5 working days.
b. Staff member follows the above procedure for deregistration at the Traffic Police Department.
The process takes 3-4 working days.
c. Submit application to Hanoi Customs Department for car transfer clearance. There is a customs
inspection of the car at this step. If tax is applicable to the buyer, tax payment must be made in
order for the customs clearance papers and import permit to be issued. This process takes 3-5
working days. If this step is not completed, the staff member’s shipment of personal effects
cannot be cleared out.
d. The Office Administration Unit notifies the Ministry of Foreign Affairs with copies of the final car
transfer documentation.
Note: Staff members should maintain possession of the duty-free quota book for the duration of
stay in Vietnam in order to complete the procedure for the import/re-export/sale/transfer of a dutyfree automobile and for the return of the quota book to the Ministry of Foreign Affairs.
13
DRIVING A CAR
In order to get a local driver’s license, staff members and family members who will be driving in
Vietnam should bring either their US driver’s license or an international driver’s license (issued by
the A.A.A. or other similar organization). The license should be translated and notarized at a
licensed public notary office. The OAU assists in submitting the application along with copies of
the staff member’s (and family member’s if applicable) ID card and passport to the Ministry of
Transportation. This procedure takes more than one week. The validity of the Vietnamese
license will be the same as that of the US or AAA license so it is usually preferable to submit a
US license if its validity is more than one year (AAA licenses are issued for one year only).
Given the very challenging driving and traffic conditions in Hanoi, most staff owning a car decide
not to drive on a regular basis and hire a driver instead. For staff members who wish to hire a
driver, the OAU can supply a sample employment contract for reference. As is the case with
household staff and security guards, drivers should come with checked references and the terms
of employment should be clearly stated. Contact the World Bank Vietnam Family Network or
other expatriates for recommendations on drivers and employment scenarios. Please note that in
Vietnam, drivers typically work during weekdays, so factor in overtime pay for use during
evenings and weekends. Some families may choose to use taxis, hired motorbikes, local buses
or bicycles as alternative forms of transportation in the city.
In the event of an accident involving the staff member’s automobile, the driver should contact the
nearest traffic police, as well as notifying the Office Administration Unit and the staff member’s
automobile insurance company. Locally hired drivers should be familiar with standard procedures
in the event of an accident.
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Taxi cabs are available throughout the city. If you choose not to buy a car, you may develop a
working relationship with a particular taxi driver, whom you can call directly for rides to work,
school, etc. Some companies are more reliable than others with regard to the metered fare. See
the Hanoi Guide for taxi recommendations.
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