MAR 3203 – Supply Chain and Operations Management (4 Credit Hours)
Spring 2014
Instructor: Dr. Steven Leon
Section/Class#: 0R01-LEC (12175) Main Campus
Email: (please use email within Webcourses) Sections 0V50, 0V55, 0V70, 0V75, 0V80, 0V81,
0V85, 0V86
Office: BA2-308L (Orlando Main Campus) Class Dates: 01/06/2014 - 04/29/2014
Phone: (407) 823-3001
Final Exam Dates April 23-29, 2014
Class Room: BA1-107
Class Time: Tu-Th 10:30AM - 11:45AM
My Office Hours: Mon 1:00pm-4:00pm; Tuesday 9:00am-10:15am; Thurs. 1:00pm-4:00pm,
other times by appointment
TAs Office Hours and Room Number: BA2-201 Behavioral Lab
Sayli Bhide
TBD
Sudheep Pavithran Mon 9:00am-12:30pm; Tues 9:00am-1:30pm; Fri 9:00am-1:00pm
Ali Derakhshani
Th: 9:00pm-5:00pm; Other Times TBD
Office Hours may be different during exam periods to accommodate students better. Be on
the lookout for announcements around exam time.
Web Conferencing is available for Regional Campus Students during office hours-Contact the
TAs for instructions.
All EXAMS: All exams (including final exam) must be taken at the campus where you are
registered for this class. Make absolutely sure you know where you are registered. Regional
campus students must schedule a time to take your exams well in advance with their respective
testing centers. Space is limited so if you don’t schedule a test date and time with your testing
center well in advance, there is possibility that you’ll miss the exam. Consider scheduling early!
There are no walk-ins. If you have any scheduling issues, you must contact your respective
testing center.
COURSE DESCRIPTION: Planning and management of all activities involved in designing
and managing the processes, assets, and flows of materials, money and information required to
meet customers' demands.
COURSE OBJECTIVES:
1. Become knowledgeable and to understand the general concepts of supply chain and operations
management.
2. Learn about typical planning and decision making situations faced by supply chain and
operations managers and how these decisions are related to other business functions and
activities.
3. Gain an appreciation for some of the basic conceptual and mathematical tools and techniques
that can be applied in planning and controlling supply chain and operations activities.
4. Understand how to develop and manage efficient and effective global supply chains.
MODE OF INSTRUCTION: Video Streaming/Reduced Seat Time (RV) —Face-to-face
instruction/lecture is held each Tuesday and Thursday from 10:30AM - 11:45AM. Classroombased content is available over the Web via streaming video. You will need to view the lectures
either in person or online to gain all relevant course information for exams, assignments and
class announcements.
REQUIRED TEXTBOOKS AND SOFTWARE:
1. Operations Management; Sustainability and Supply Chain Management with MyOMLab, 1/e,
2014, by Jay Heizer and Barry Render, Pearson: ISBN: 1269617958 (loose-leaf, three hole
punch version-UCF custom edition). The e-book and hardcover 11th/ed are also
acceptable. MyOMLab is required, the CD is not.
**Please see additional textbook information, MyOMLab registration/signup and directions to
access the e-book on Webcourses Modules Page. You'll find other options for text pricing
including e-book and used textbook options.
CLASS COMMUNICATIONS:
Email: Email me and our TAs using only the email tool in Webcourses. This ensures that we
will get your email and it will not end up as junk mail or flagged as spam.
***It is very, very, very important that you follow the procedure below to send email. Pay
particular attention to items 4, 5 and 6. You must check both of these boxes or you run the risk
of not getting a reply to your email***
1. Choose Inbox in the upper right-hand corner of the screen when you log into Webcourses.
2. Choose New Message icon (a pencil in a gray box) to open a new message.
3. Choose our class from the drop down menu and then click on the "head" icon in the To field.
4. Select "All in Teachers" and select "All in Teaching Assistants" in the To field.
5. Type your message in the Message window and indicate whether you are a regional or main
campus student. (Do not forget to attach or type your work if you need help with homework
problems)
6. Do not check the box next to "Send individual messages."
7. Choose Send.
Discussion Boards: I would encourage you to use the discussion board on Webcourses to ask
your fellow classmates questions. Discussion boards will be included in each module on the
modules page. Many times your classmates will have the answers to your questions. They are a
great resource. You may find that you will find answers to your questions already posted on the
discussion board, plus your question will help others who have the same one.
Please do not use the discussion board as your personal sounding board. We don't care to hear
your gripes. Ask questions and provide answers to posted questions, but leave the rest off of the
discussion board. If your behavior warrants, you may be removed from further access to the
discussion boards and our class on Webcourses.
Three before me rule: The syllabus and FAQs posted at the end of the syllabus, and the class
discussion board will answer more than 95% of the questions we typically receive. Before
emailing us with your question, I ask that you first make an attempt to find the answer on your
own by eliciting help from three references or sources. If you have not watched the
corresponding videos, or read the syllabus, or read the announcements, you should first check
these sources before sending an email or discussion post.
If you are still stuck and need help, by all means contact us via email or come by our offices
during office hours. I kindly ask that you provide the three sources when emailing your
question.
When you email a question regarding the class content, especially the quantitative work, you
must send your work along with your email. If you do not send your work to us first our next
response to you will be, 'please send your work'.
COURSE REQUIREMENTS:
1. Exams: Main Campus students must take all exams in the Orlando main campus testing
center BA2-First Floor-Room 104. Regional campus students must take all of the exams at
their respective regional campus testing centers. Main campus testing center rules/policy/test
dates and seat availability can be viewed at http://www.bus.ucf.edu/testingcenter. Select Student
from the left hand column for more information.
Students must provide a valid UCF student ID to be admitted into the Testing Center. You will
be allowed to use a basic or business calculator-don’t forget to bring one with you to every
exam. Absolutely no programmable or graphing calculators will be allowed in the testing
centers. You’ll need to bring your own formulas to the exam. You’ll be allowed to bring a 3x5
index card (front and back) to the exam for notes and/or formulas, whatever you think you’ll
need. If we covered it in class, it is fair game for the exam. You'll need to review lectures,
slides, text and homework. Exam scores will be released the day after the close of each exam.
Regional Campus Testing Lab Hours
Check the website or call your respective regional testing center. Each has its own schedule.
For more information for regional campus testing, go to
http://www.bus.ucf.edu/testingcenter. Select Student from the left hand column, then select
Regional Campus Help.
Regional campus students still need to follow the same policies, dates and times for the exams as
the Orlando Main Campus except for the following difference: you must schedule your exam
well in advance with your respective testing center and you must complete the exam within the
date and time range stated in the test schedule table below. The testing center availability to take
the exams is dictated by the personnel at your respective regional campuses. It is imperative that
you coordinate taking your exam with the test center personnel.
Make-up exam policy: You cannot make up the final exam. If you missed an exam because of
an officially sanctioned university activity (e.g. band, debate, student government, intercollegiate
athletics, etc.), personal religious obligation or a medical emergency with documentation from a
medical provider then you can make up the missed exam prior to the missed exam schedule
below. To request making up the exam early, a student must provide me a written request for an
and verifiable documentation of the anticipated absence in advance of the close of the exam.
If you miss an exam for any other reason, you can make up one missed exam from the first three
exams-no questions asked. The missed exam can be made up during the date and time listed in
the exam schedule below for missed exams. You do not need to contact me or our TAs. Main
campus students, just show up at your testing facility, regional students will need to schedule an
appointment with their respective testing facility.
If you missed an exam other than due to an officially sanctioned university activity (e.g. band,
debate, student government, intercollegiate athletics, etc.), personal religious obligation or a
medical emergency with documentation from a medical provider and intend to make up the exam
later, you are not entitled to any curve or grade adjustment given to the students who took the
exam when originally scheduled.
Test Times and Dates: The exams must be completed and submitted no later than the end date
and time stated in the table below and you must be finished with the Exam by the closing time of
the testing center. You’ll have 75 minutes to complete exams 1, 2 and 3. The final is 120
minutes.
Test Number
Start Date and Time
Exam 1
Exam 2
Exam 3
Make Up Exam
Final Exam
1/24/14 7:00 AM
2/14/14 7:00 AM
3/14/14 7:00 AM
4/14/13 7:00 AM
4/23/14 7:00 AM
End Date and Time (Must
be Finished by This Time)
1/29/14 8:00 PM
2/19/14 8:00 PM
3/19/14 8:00 PM
4/16/13 8:00 PM
4/29/14 8:00 PM
***It is very important that all students check with your respective testing facilities for hours
and days of operation***
Exam and Homework Review: If you’d like to review your exams, main campus students just
show up during office hours. Regional students, please email Teachers and TAs and select
“This is a group Conversation” using Webcourses to coordinate the review.
2. Homework assignments: Ten Homework assignments are completed through
MyOMLab. You can access MyOMLAb through Webcourses (Click the link in the left hand
column--Homework).
For any technical problems with MyOMLab do not contact me or the TAs. You must contact
Pearson's MyOMLab help desk first. They can be reached at myomlabhelp@gmail.com or by
phone (UCF Line 1-855-875-1797) or (National Line 1-800-677-6337). You will be required to
provide the following information:
1. Full name
3. Email address
4. MyOMLab username
5. MyOMLab password
6. Detailed description of the issue you have
If you are emailing me after you have contacted the MyOMLab help desk, include your technical
help reference number given to you by the Pearson help desk, otherwise, I cannot help you.
If you have general questions, there is a MyOMLab student user guide that is extremely helpful
and will provide answers to most of these questions: http://www.myomlab.com/tours/userguides (scroll down for student user guide)
The due dates for the assignments can be found in the course schedule below, on Webcourses
Assignment and Homework pages. There is no time limit to complete the assignment once you
start, they just have to be submitted before the due date and time. You have two chances to
complete each assignment in case your first attempt or second attempt is not submitted correctly
for any reason. You are not entitled to two chances though. If you are attempting two chances
and MyOMLab or your computer/internet fails or you goofed up in some way and you have
already submitted an attempt, please do not contact us for another attempt. You are entitled to
one good opportunity to complete the assignment. Late assignments won’t be accepted. You’ll
receive the highest score of your two attempts.
3. Write-Ups/Peer Evaluations: There are two write-ups and two peer evaluations of another
student’s work. You must submit a write-up to be assigned a peer evaluation. You must submit
your write-up and peer evaluation in Webcourses under the Assignment tab. The write-up is
submitted under the assignment "Write-up 1" and "Write-up 2"
For these two peer evaluations, I have provided a rubric for you to use. It is located in the
modules tab. You will upload the rubric document in .doc or .docx formats only, with your
evaluation in two places in Webcourses. Once place is for the the peer evaluation assignment to
be graded (Wecourses assignments "Peer Eval 1" and "Peer Eval 2") and the other place is for
the the person you are reviewing to see your comments (Go to Assignments--Past Assignments,
then select Write-up 1 or Write 2 as appropriate and find the assigned paper in the right hand
column--upload and submit your completed rubric). Do not use “audio” or use the “leave
comment box”. You must leave meaningful comments in your peer review to earn all
points. "Good job" is not enough.
ATTENDANCE POLICY: Attendance and participation in class activities are considered
integral parts of a university education. Attendance will not be part of your final grade; however
attending class is highly encouraged.
DISABILITY STATEMENTS: If you need accommodations in this course because of
disability, if you have emergency medical information to share with me, or if you need special
arrangements in case the building must be evacuated, please make me aware of this as soon as
possible.
ACADEMIC HONESTY: All work in this course must be completed in a manner consistent
with UCF Policy. Many incidents of plagiarism result from students’ lack of understanding about
what constitutes plagiarism. yYu are expected to familiarize yourself with UCF’s policy on
plagiarism. All work you submit must be your own scholarly and creative efforts. Academic
dishonesty can result in a lower grade and/or a failing grade for the course. UCF’s Golden Rule
defines plagiarism as follows: “whereby another's work is used or appropriated without any
indication of the source, thereby attempting to convey the impression that such work is the
student’s own.”
More at:
(http://www.fctl.ucf.edu/TeachingAndLearningResources/ClassroomManagement/AcademicInte
grity/PlagiarismStatement.php)
My expectations regarding academic honesty and testing:
1. Since the exams are open for more than one day, if you tip-off, give clues or state what to
watch out for about any part of the exam to your classmates, you can expect to receive a zero for
your exam.
GRADING: Your performance in this course will be evaluated based on your cumulative
achievement, as indicated in the tables below. Check the class schedule below for all due
dates. It is your responsibility to check every grade for accuracy once it is posted online in your
Grades tab on Webcourses. Once the final exam closes, the class is over. There will not be any
additional grade conversations, extra credit or assignments to better your grade, we won’t
negotiate to give you a grade you didn’t earn and we will not check to see if your grades are
correct at this point. You will have one week from when each of your homework and exam
grades are posted to inquire about any inaccuracies regarding your grade.
Learning Assessment
Exam 1
Exam 2
Exam 3
Final Exam
Homework (10-40pts each)
Write-up 1 & 2 (12.5 pts each)
Peer Review 1 & 2 (12.5 pts each)
TOTAL
Percentage of Points (out of 1000)
Points
125
125
125
175
400
25
25
1000
93.0 – 100%.........A
90.0 – 92.99……. A83.0 – 86.99……. B
77.0 – 79.99.…… C+
70.0 – 72.99……. C60.0 – 66.99……. D
87.0 – 89.99……. B+
80.0 – 82.99……. B73.0 – 76.99……. C
67.0 – 69.99……. D+
Below 60.0…..…. F
TECHNICAL HELP: If you require technical help related to Webcourses, Testing Center,
Library, MyOMLab or Via Response, please contact the respective help desks for
assistance. Contact information is located on the Modules page in Webcourses.
CLASS ETIQUETTE: Students are expected to conduct themselves in a manner which is
conducive to learning. Inappropriate behavior is a distraction and shows a lack of respect for
your classmates and your instructor. Please refrain from making rude, offensive, or disrespectful
remarks either in class, via email or on discussion boards. In addition using laptops, cell phones,
tablets or other electronic devices for non-class related uses is extremely rude and
disrespectful. Excuse yourself from the classroom if you cannot abide by these simple
guidelines.
CLASS SCHEDULE: Schedule changes may occur due to the pace and other circumstances of
the class. I will give as much advance notice as possible if changes are made to the schedule.
Date
Jan 7-9
Chapters
Introduction
Items Due
Assignment 1 Available Jan 6th
at 12:00am in MyOMLab
Ch 1 Operations and Productivity
Assignment 1 Due Jan
14th before 5:00pm in
MyOMLab
Module D Waiting Line Models Assignment 2 Available Jan 13th
(Pages 736-745)
at 12:00am in MyOMLab
Ch 2 Operations Strategy
Jan 14
Jan 16, 21-23
Ch 3 Project Management
Assignment 2 Due Jan 21st
before 5:00pm in MyOMLab
Assignment 3 Available Jan 13th
at 12:00am in MyOMLab
Assignment 3 Due Jan 28th
before 5:00pm in MyOMLab
Jan 24-29
Jan 30-Feb 4
Exam 1 to be taken in your
respective Testing Center (No
Class Jan 28)
Ch 4 Demand Forecasting (Pages Assignment 4 Available Jan 27th
102-126; 134-137)
at 12:00am in MyOMLab
Assignment 4 Due Feb 11th
Feb 6, 11-13
Ch 12 Inventory Management
(Pages 474-489; 492-504)
before 5:00pm in MyOMLab
Assignment 5 Available Feb 3rd
at 12:00am in MyOMLab
Assignment 5 Due Feb 18th
before 5:00pm in MyOMLab
Feb 14-19
Feb 20, 25-27
Exam 2 to be taken in your
respective Testing Center (No
Class Feb 18)
Ch 6 Managing Quality
Write-up #1 Due Mar 11th in
the assignments tab "Write-Up
Supplement 6 Statistical Process 1"
Control (Pages 235-251; 255256)
Peer Evaluation #1 Due Mar
18th (Submit in in the
Ch 16 JIT, TPS, and Lean
assignments tab "Peer Eval 1"
Operations Control
and in Past Assignments
"Write-up 1"
Assignment 6 Available Feb 17th
at 12:00am in MyOMLab
Assignment 6 Due Mar 11th
before 5:00pm in MyOMLab
Mar 3-8
Spring Break
Mar 11-13
Module B Linear Programming
(Pages 690-692; 697-706)
Assignment 7 Available Mar 7th
at 12:00am in MyOMLab
Assignment 7 Due Mar 18th
before 5:00pm in MyOMLab
Mar 14-19
Mar 20
Mar 25-27
Exam 3 to be taken in your
respective Testing Center (No
Class Mar 18)
Ch 8 Locations Strategies
Assignment 8 Available Mar17th
at 12:00am in MyOMLab
Assignment 8 Due Apr 1st
before 5:00pm in MyOMLab
Supply Chain Risk Management Write-up #2 Due Apr 1st in the
assignments tab "Write-Up 2"
Ch 11 Supply Chain
Management (Pages 437-438)
Peer Evaluation #2 Due Apr
8th (Submit in in the
Module A: Decision Making
assignments tab "Peer Eval 2"
Tools (Pages 671-679)
Apr 1-3
Transportation and Logistics
and in Past Assignments
"Write-up 2"
Assignment 9 Available Mar
29th at 12:00am in MyOMLab
Ch 11 Supply Chain
Management and Design of
Assignment 9 Due Apr 8th
Supply Chains (Pages 444-447) before 5:00pm in MyOMLab
Supplement 11 Supply Chain
Analytics (Pages 465-466)
Apr 8-10
Apr 14-16
Apr 15-17
Module C Transportation Models
(Page 726-727)
Supply Chains and Performance Assignment 10 Available Apr 5th
at 12:00am in MyOMLab
Ch 11 Supply Chain
Management (Pages 430-434,
Assignment 10 Due Apr 21st
751)
before 5:00pm in MyOMLab
Supplement 11 Supply Chain
Analytics (Pages 462-464)
Make-Up Exam
Ch 11 SCOR MODEL
(Pages 449-452)
Suppliers and Sourcing;
Integration
Ch 11 Supply Chain
Management (Pages 434-437,
439-444)
Supplement 11 Supply Chain
Analytics (Pages 464-465)
Apr 22
Apr 23-29
No Class Study Day
Final Exam Dates April 23-29, 2014
Non-Comprehensive Final Exam to be taken in your respective
Testing Center