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TROY UNIVERSITY
SORRELL COLLEGE OF BUSINESS
MGT 4471 TGAA
Organizational Development
Fall 2012
Instructor:
Min Carter, Ph.D.
Office:
238G Bibb Graves Hall
Telephone:
334-670-3967
E-mail:
mzcarter@troy.edu
Class Time:
TTH 1:00-2:15
Class Location: BG 221
Office Hours:
TTH 11:15-1 & 3:45-5, W 1-5 (and by appointment, e-mail at least 24 hours
before needing to meet)
PREREQUISITES: MGT 3371, MGT 4472.
PURPOSE
To provide basic knowledge of organizational-change principles in preparation for handling
entry-level management functions.
DESCRIPTION
An introduction and examination of organizational development and change concepts, practices
and tools commonly utilized to improve organizational performance. Key content includes the
discussion of theories and models of change, ethical implications of change interventions, and
current methods of planned change interventions focused on building or maintaining a positive,
equitable, and effective workplace. Specific emphasis will be placed on viewing development
and change from an open systems perspective.
STUDENT LEARNING OUTCOMES
Upon completion of the course, the student should be able to:
 Describe the common characteristics of open or complex systems as they relate to
organization development and change.
 Describe common models and methods for planning and implementing change.
 Discuss the process of organizational assessment, including common methods used to
diagnose organizational problems at the individual, group (including team or unit), and
organization levels of analysis.
 Apply ethical considerations in planning and implementing organizational development
TEXT
Jones, G. R. (2010). Organizational theory, design, and change (6th ed.). Upper Saddle River,
NJ: Prentice Hall.
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SORRELL COLLEGE OF BUSINESS VISION STATEMENT
The Sorrell College of Business will be a recognized and respected leader for quality and
flexibility in the delivery of business education that prepares graduates to succeed in the global
business environment.
SORRELL COLLEGE OF BUSINESS MISSION STATEMENT
The Sorrell College of Business supports the Troy University mission by preparing our diverse
student body to become ethical professionals equipped to compete in the global business
environment.
GRADING
 Case studies 1 to 5
=
5% each
 Peer evaluation
=
10%
 In class exercises
=
5%
 Exams 1 to 3
= 20% each
In assigning letter grades, the scale to the right will be used:
A 90-100
B 80-89
C 70-79
D 60-69
F 0-59
COURSE ORGANIZATION AND REQUIREMENTS

LECTURE
Each lecture will be based on the chapters assigned for that day (see the course schedule) and
supplemental materials provided by the instructor. In addition, videos and case studies may be
used to understand the practical application of the concepts presented in the lectures.

CASE STUDIES (25%)
To increase students’ understanding of work team dynamics, students will be required to work in
randomly-selected teams on five case studies. Eight teams will be designated on September 11th.
All team members must participate in your case studies. Teams should notify the instructor
immediately if any team members do not “carry their weight” in preparation for or participation
in the case studies.
A total of five case studies will be given during the term. For each case study, students will write
an analysis (not summary!) of the case that describes how the principles of the class manifest
themselves in the organization(s). Each case study report will account for 4% of the final grade.
Some formatting particulars to facilitate grading: please use Times New Roman 12 point font,
single space, 1 inch margins, and a cover page including names of all team members.
In addition, teams will be required to make a 20-minute PowerPoint case study presentation (25
minutes maximum) that addresses all the questions. Teams are expected to give some brief
introductory remarks, outline the presentation, and then present the case study.
Business casual dress is required for team presentations. All presentations are expected to be
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completely professional. That is, each presentation should be well-organized, clear, succinct, and
be comprised of reasonable content. Students should also be prepared to answer any questions
from the class and instructor after the conclusion of the presentation. Teams are welcome to
contact the instructor prior to the presentation to discuss any questions or concerns. Case study
presentations will account for 5% of the final grade.

PEER EVALUATION (10%)
Your peers will evaluate your contribution to the case studies and presentation (see peer
evaluation form). Peer evaluations account for 10% of the final grade.

IN CLASS EXERCISES (5%)
In class exercises will account for 5% of the final grade.

EXAMS (20% each)
A total of three exams will be administered on designated days during the term (see schedule for
details). The exam content will be comprised of the material in the textbook, class lectures,
videos, and assignments. It will not be possible to cover all of the material during lecture, so
students will be responsible for all textbook material assigned even if not covered by the
instructor.
Each exam will be comprised of 50 true/false and multiple-choice items that deal with specific
topics, concepts, theories, and applications. For instance, questions will involve definition of
terms, the results of specific research studies and cases, lists of various characteristics of
concepts, integration of material, and the application of concepts/theories in specific situations.
Thus, in preparing for exams, the students must read and study the material for details.
Answers to questions in the test booklet will be recorded on scantron. The exams will not be
returned to students but each student will receive information regarding the numerical grade on
Blackboard. All students are welcome to review the exams during the office hours.
MAKE-UP POLICY
It is usually beneficial to show up to class and show up on time. In class exercises cannot be
made up. Requests for make-up exams must be accompanied by appropriate documentation (i.e.
dated obituary, doctor's excuse, etc.) and will carry a 10% penalty. Make-up exams will be given
after the scheduled exam date. If you miss a case study presentation, you get a zero for the
presentation (unless your team OK's your absence ahead of time and clears it with me). The team
must still present.
CLASS PROCEDURE
The method of instruction for the class will consist of lecture and group interaction. It is
essential that each student prepare for class to insure active participation. Please respect the
rights of others to express their views and provide the setting for meaningful discussions.
ATTENDANCE POLICY
Attendance is mandatory. No automatic absences are authorized. Arrangements for excused
absences must be made PRIOR to the absence. It is the responsibility of the student to obtain all
information and materials presented during his/her absence.
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INCOMPLETE GRADE POLICY
An incomplete grade indicates that the student has not completed all of the assigned class work
or has not taken all class examinations. Only the instructor can determine whether an incomplete
grade is justified. It will not be automatically assigned, but rather must be requested by the
student by submitting to the instructor the Petition for and Work to Remove an Incomplete Grade
form. A grade of incomplete may not be removed by repeating the course.
It is the student's responsibility to contact the instructor regarding the deadline for completing all
course requirements. Any student who receives a grade of “Incomplete” must adhere to the work
completion deadline set by the instructor, not to exceed the end of the following term. This
deadline applies whether or not the student re-enrolls for the semester following the assignment
of the incomplete grade(s). Failure to clear the incomplete within the specified time period will
result in the assignment of a grade of F for the course.
AMERICANS WITH DISABILITIES ACT (ADA):
Troy University supports Section 504 of the Rehabilitation Act of 1973 and the Americans with
Disabilities Act of 1990, which insure that postsecondary students with disabilities have equal
access to all academic programs, physical access to all buildings, facilities and events, and are
not discriminated against on the basis of disability. Eligible students, with appropriate
documentation, will be provided equal opportunity to demonstrate their academic skills and
potential through the provision of academic adaptations and reasonable accommodations. Further
information, including appropriate contact information, can be found at the link for Troy
University’s Office of Human Resources at
http://www.troy.edu/humanresources/ADAPolicy2003.htm
CELL PHONE AND OTHER ELECTRONIC DEVICE
Use of any electronic devise by students in the instructional environment is prohibited unless
explicitly approved on a case-by-case basis by the instructor of record or by the Office of
Disability Services in collaboration with the instructor. Cellular phones, pagers, and other
communication devices may be used for emergencies, however, sending or receiving nonemergency messages is forbidden by the University. Use of a communication device to violate
the Troy University “Standards of Conduct” will result in appropriate disciplinary action.
In order to receive emergency messages from the University or family members, devices must be
in the vibration mode or other unobtrusive mode of indication. Students receiving calls that they
believe to be emergency calls must answer quietly without disturbing the teaching environment.
If the call is an emergency, they must move unobtrusively and quietly from the instructional area
and notify the instructor as soon as reasonably possible. Students who are expecting an
emergency call should inform the instructor before the start of the instructional period.
STANDARDS OF CONDUCT AND PLAGIARISM
The commission of or the attempt to commit any cheating and/or plagiarism are in violation of
the Standard of Conduct at Troy University, and may be disciplined up to and including
suspension and expulsion. Plagiarism is the passing off of the thoughts or works of another as
one’s own. Plagiarism involves giving the impression that a person has thought, written, or
produced something that has, in fact, been borrowed from another. Plagiarism may result from
poor technique of citation or more serious cases as: copying the work of another person;
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submitting the work of another person; or closely paraphrasing a piece of work without due
acknowledgement. Depending on the circumstances, the penalty imposed for plagiarism may
include warning, resubmission, loss of marks, failure on a particular assignment or course, or a
charge of misconduct to be dealt with by Troy University.
OTHER COURSE POLICIES
 Email is the university approved form of communication. It is the student’s responsibility
to frequently check his/her email.
 The instructor reserves the right to make changes in the syllabus as necessary, both in
content and in scheduling; it is the student’s responsibility to be aware of these changes.
Read your syllabus and check postings (i.e., course materials, grades, etc.) on
Blackboard.
 Students are expected to complete all assignments when due. Late work will not be
accepted.
 Grades can be contested for only 5 days after they are posted on Blackboard.
 Exam scores will be changed ONLY if a calculation error is made by the instructor.
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Fall 2012 COURSE SCHEDULE
August 16
21
23
28
30
September 4
6
11
13
18
20
25
27
October 2
4
9
11
16
Introduction
Chapter 1
Chapter 2
Chapter 3
Class activity-Case study
Review
Exam 1
Class activity-Team assignment
Chapter 4
Chapter 5
Chapter 6
Case study 1 presentation
(Yahoo)
Chapter 7
Chapter 8
Chapter 9
Case study 2 presentation
(EBay)
Review
Exam 2
18 Chapter 10
23 Chapter 11
25 Case study 3 presentation
(Acme & Omega)
30 Chapter 12
November 1 Chapter 13
6 Chapter 14
8 Case study 4 presentation
(Philips NV)
13 Review
15 Exam 3
27 Class activity-Final Case study
(Rondell)
29 Class activity-Final Case study
December 6 Final case study & Peer
evaluation due
at 7 PM
The instructor reserves the right to make changes in the syllabus as necessary, both in content
and in scheduling. It is the student’s responsibility to be aware of any changes and comply with
such.
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Peer Evaluation -- Team #_________
(Due at 7PM, December 6th, 2012)
Your Signature: ______________________________
1.Contributions to the case study reports,
both quality and quantity
2.Contributions to the case study
presentation
3.Communicating with the team
4.Attending team meetings
5.Getting along with other team
members
Peer 6
Peer 5
Peer 4
Peer 3
Peer 1
ITEM
Peer 2
Rating Scale
Print Name:
0-40
0-20
0-10
0-10
0-10
0-10
6.Delivering results on time
Total points:
100
Note. 1. Your ratings should reflect how well each of you peers has worked on all five case
studies and your presentation in your team.
3. You cannot rate yourself. You must rate all other members in your team.
4. The following rating forms will not be considered: incomplete rating forms, any rating
forms that one peer receives more than 100 points, and any rating forms that everyone on
a team receives ratings.
5. Peer evaluation will account for 10% of your final grade.