Cole Stewart
9305 Merlot Circle – Seffner, FL – 33584
Mobile Telephone: (727) 612-9349 - Home Telephone: (813) 746-2088
E-mail: cole.stewart@Gmail.com
Summary of Expertise:

Transition Manager, Program/Project Manager experienced in building and deploying
complex infrastructures and facilities for major clients worldwide including data centers,
office space, voice and data networks, desktops/laptops, IP phone, video, and security.

PMP Certified since 2005 and have delivered multi-million dollar, high profile, IT
programs worldwide. Skills include leadership, project turnaround, team building,
communications, and control of schedule, cost, and scope from initiation to closure.

ITILv3 Foundations Certified; experiences include Support Desk, Change Control,
Service Level Agreements, Incident Mgt., Configuration Mgt., and Asset Mgt.

International Program Management experiences including implementation of
technology solutions in US, Caribbean, Canada, Mexico, UK, Germany, and Japan.

Major ERP applications move, upgrade, migration, and/or new implementations of
SAP, Oracle, PeopleSoft, Baan, JD Edwards, and Sage.

Disaster Recovery, Business Continuity, and high availability technology solutions
for major companies including Verizon, Mitsui, Warner Bros, General Motors, K-force,
AmerisourceBergen, the Detroit Tigers, World Avenue, ADT, and Tyco Safety Products

Applications Deployment experience moving Windows and LAMP applications to
VMWare. Manage installations of Exchange, Citrix, SharePoint, and Active Directory.

Network Security systems installations include Cisco, Juniper, and Foundry.

Technology refresh experiences including mainframe, AS400, UNIX, AIX, HP-UX, HP
Superdomes, IBM idataplex, Windows servers, blade servers, Linux, LAMP, VMWare,
VM Site Recovery Manager, Citrix, Exchange, Active Directory, SharePoint, EMC
Symmetrix & Clariion, NetApp, HP XP24000 SAN, HP CAJ replication, and MS SQL.

Operations experience includes directing IT operations, preparing ISO 9000-2001
documentation, implementing SOX audit and General Computer Controls, SAS 70,
vendor selection, financial analysis, team building, extensive mentoring and leadership.

Enterprise Infrastructure Architect combines a strong business with technology
integration background producing cost effective results. Possess extensive technology
lifecycle planning, selection, deployment, and operations experiences

Search Engine Optimization (SEO) Consultant. Increases traffic through organic
search optimization involving keyword analysis, ALT - Meta - Title tags, descriptions,
site content, sitemaps, XML Sitemaps, and external linking.

Internet applications and infrastructure development/deployment experience
including Agile, SCRUM, Java, PMP, SQL, MySQL, Prod, Test, and UAT.

Factory Floor Quality engineering background with General Motors managing
continuous process improvement, metrics, eliminations of waste, root cause analysis,
and process documentation.

Executive Decision Support works closely with C-level executives making multimillion dollar technology investment decisions. Prepare presentations; write business
cases, and submission of capital justification requests.
Cole Stewart, PMP
Mobile (727) 612-9349 - E-Mail cole.stewart@Gmail.com
RESUME OF BUSINESS EXPERIENCES:
2007 – Current
Bench Depth LLC - Tampa, FL
Owner – Consultant – Program Manager

Started and own Bench Depth LLC a Technology Consulting, Program/Project
Management, and SEO Consulting Company operating out of Tampa Bay Florida.

Consultant experienced in aligning technical strategies with changing business
strategies, Internet Marketing and Search Engine Optimization

Project Management of infrastructure acquisition, server move and refresh, data center
build out, co-location, disaster recovery, business continuity, architecture planning,
SOX, general computer controls, PCI, SAS 70, ITIL and ITSM process implementation.

ERP Application installation, migration, and support for various accounting systems.
Project Manager – Oldsmar, FL

Trinity Services Group runs commissaries and food services feeding over 200,000
meals per day to prisoners across 400 prisons located across the US and Caribbean.

HIG (investment firm) acquired three firms (including Trinity and Compass Correctional)
requiring a new Headquarters facility, cloud data center, and SAP system to combine
various accounting systems.

Project Manager supporting IT and Accounting departments during migration, and
stabilization phases for systems and operations.

Implement new SAP B1 and a new Restaurant Management System; consolidate SAP
R3, Sage, and Peachtree systems into SAP B1.

Implemented interfaces from field units for A/P, A/R, Inventory, Inter Unit transfers,
Bank lock boxes, and P-Card systems.
Program Manager – Boca Raton, FL

ADT is a leader in home and residential security monitoring

Program Manager for $7.6M funding for North America Residential/Commercial
infrastructure split operations. Project included duplication of 370 AIX servers, 1,200
physical Windows servers migrated to VMware with IBM SAN and Dell SAN.

Project managed several major infrastructure projects to refurbish ADT data centers in
Jacksonville, Florida, Aurora, CO, and Knoxville, TN. Technologies included AIX PSeries, Windows physical servers, VMWare, ESX servers, IBM SAN, EMC SAN, and
Dell SAN environments.

Project Managed relocation of Disaster Recovery systems from Lexington, KT to
Knoxville, TN. including HP/UX, AIX, VMware, and Oracle.

Project Managed relocation of VMware/EMC SAN Disaster Recovery system from
Jacksonville, FL to Kansas City, MO.

Refresh monitoring environments in Rochester, NY, Boca Raton, FL., Kansas City, MO,
and Toronto, CA.

Manage migration of business systems from AIX/Oracle to Windows/SQL on VMware.
Program Manager – Boca Raton, FL

Tyco Safety Products is an international corporation engaged in life safety, fire
detection & suppression, RFID retail tagging, and access control & video systems.

Program Manager for a $10M program to provide Disaster Recovery for several UNIX
based Baan ERP applications and approximately 200 windows based applications
including Exchange, Hyperion, and Microsoft SQL Server cluster.

Upgraded the main data center in Boca Raton, FL. includes an HP Superdome, HP
XP24000 SAN, VMware ESX servers, Citrix farm and Cisco networking environment.
Virtualized approx 200 windows based applications using VMware.

Built a second data center in Brossard, Quebec from the ground up and balanced
operations between the two data centers including Baan ERP, MS SQL, Informix, and
Windows applications supporting six strategic business units. Implement DS3 MPLS,
DS3 Internet, and a one Gigabit replication circuit back to Boca Raton.

Provided Disaster Recovery solutions utilizing HP Continuous Access Journaling (CAJ),
VMware Site Recovery Manger (SRM), Double Take (Exchange), HP Service Guard,
and HP Cluster extensions to fail over and back between data centers meeting an eight
our Recovery Time Objective (RTO) and a one hour Recovery Point Objective (RPO).
Search Engine Optimization (SEO) Consultant – Tampa, FL

National Positions, a leading SEO Consulting company with offices in the US, South,
Africa, Australia, and India.

SEO Consultant assisting clients to increase internet traffic, increase organic search
results, offset pay-per-click fees, and improve conversion rates. Optimization includes
keyword analysis, ALT - Meta -Title tagging, tag descriptions, adding pertinent site
content, sitemaps, XML Sitemaps, and relevant external linking.

Increase conversion rates and motivate buyers through page and element layout
design, new skins, dynamic media, and 3D imaging at very competitive prices.
Infrastructure Project Manager – Sunrise, FL

World Avenue is an interactive internet marketing service firm that helps Global Web
2.0 clients realize their customer acquisition and revenue goals. The firm is in a rapid
growth mode developing new services based upon LAMP open source web platform
and the IBM cloud-computing environment.

Project managed the design and build of an infrastructure to develop and deploy
programs on the cutting edge of cloud based internet web communities tied to internet
marketing.

Built a cloud-computing environment based upon an IBM iDataPlex, NetApp SAN, and
Juniper networking solutions. Designed and built a test/development/UAT environment
that acted as a proof of concept for the future cloud based production environment.

Program managed projects to streamline operations at data centers in the United
States, US Virgin Islands, and Bermuda. Program managed Disaster Recovery
projects during an active Hurricane season.
2010 – 2012
Verizon Business - Tampa, FL
Transition Manager – Tampa, FL

Verizon Business – Working remote, project managed transition of multimillion-dollar
technology implementation projects for major Verizon Business customers worldwide.

Mitsui (Japanese Trading Company) – built out co-location data centers in US, UK,
Tokyo, and Okayama Disaster Recovery. Manage implementation of Exchange email
with Disaster Recovery for 15,000 clients worldwide.

RWE (German Energy Company) – Built out New York City Energy Trading floor, NY
co-location data center in NY, network and security systems, deployed Exchange email
systems for US and Europe.

Warner Bros – Deployed Security solutions in Burbank, CA and UK data centers
2006 – 2007 AmerisourceBergen - PMSI Division - Tampa, FL
Director IT Operations

PMSI is a leading worker’s compensation adjudication and home-delivery pharmacy
provider in the healthcare business. Direct all aspects of technology lifecycle, tactical
and strategic in sourcing and out sourcing, vendor management, IT standards, budget,
and IT delivery services to clients.

Successfully planned, packaged, sold to corporate executives, and managed the
implementation of a $10M program bringing outsourced IT services in-house. Program
included building a new data center, specifying equipment, acquiring software licensing,
hardware acquisition, vendor negotiations, bank financing, hiring staff, training,
managing contractors, migrating applications, designing operational processes, and
quality assurance.

Consolidation of three data centers into a new hardened co-location site with a multisite Disaster Recovery plan. Technologies included migration of AS400 and AIX
applications from IBM p-series servers to IBM i-series server. Migration of over 100
Windows applications including; Active Directory, Exchange, and web facing systems
using EMC SAN, HP C-class blade servers, VMWare, and Cisco network equipment.

Establish working relationships with all business segments and collaborated to align
business strategies with technical direction for enterprise wide solutions. Put into
practice ITSM service level strategies and processes supporting Security, Help Desk,
Change Control, Release Management, Availability, and Capacity. Implemented
general computer controls passing SOX, Financial audit, and SAS70 audit.
2004 – 2006
Kforce Professional Staffing
Tampa, FL
Director Systems Services - Enterprise Architect

Kforce is a national staffing and IT solutions firm.

Sourced and directed a $3M upgrade of Tampa data center using EMC storage (SAN
using Symmetrix DMX 2000 & Clariion), HP environment (UNIX, Windows, Linux), HP
Blade servers, VMware, and used Veritas clustering in a Windows environment.

Set technical direction supporting the corporation’s long-range business strategy
including UNIX and Windows server architectures, SAN, desktops, Microsoft EA
Agreement, Oracle, PeopleSoft, and COTS applications.

Coordinated audits and aligned processes to pass SOX and GCC (General Computer
Controls) audits. Simplified processes and organized documentation for ISO 90012000 Certification.

Assembled and sold major technology programs to Executive Staff. Integrate hardware
and IT systems supporting mergers and acquisitions. Prepared Disaster Recovery and
Business Continuity plans.

As a Professional Project Manager managed budgets, reported on status, identified
options, mitigated risks, and successfully brought projects in on time and within budget.
1999 – 2004
Detroit Tigers, Inc.
Detroit, MI
Senior Director of Information Technology

The Detroit Tigers is a Major League Baseball franchise operating out of Comerica
Park in Detroit with four additional minor league teams.

Please see “CIO of Summer” article in April 2003 CIO Magazine (below)

Planned, procured, and directed all information technology related projects related to
the $300+ Million construction of Comerica Park in Detroit, MI completing technology
projects to meeting Opening Day deadlines. Managed the $11M renovation of Joker
Marchant Stadium in Lakeland, FL supporting the Single A baseball team.

Senior Information Technology Executive for the Detroit Tigers, reported to the CFO.
Provide in-depth technical knowledge and business leadership for the organization.
Manage vendor relationships, aligned and leveraged technology to change business
processes in Ticketing, Corporate Sales, Event Operations, Baseball Operations,
Scouting, Concessions, and Internet Marketing.

Lead the Detroit Tigers technology transition from an operational necessity at Tiger
Stadium to a strategic business component at Comerica Park. Moved business
processes to a high-speed fiber backbone that supports over eight hundred in-park
computers including point-of-sale, Scoreboard, ticketing, and media production.

Improved individual player and team performance by implementing an integrated digital
video capture and statistics query system for baseball executives, players, and
coaches. The system provides direct access to video clips, statistics, and reports for
players, coaches, trainers, and advanced scouting.

Selected, redesigned, and deployed a Baseball Scouting System that contains all
corporate knowledge about amateur and professional baseball players. Multi-million
dollar player decisions now use current information pulled from Major League Baseball
databases combined with the collective knowledge of over 40 Baseball Scouts on the
road. Knowledge is available to select executives via PDA and laptop computers.

Work with Major League Baseball Advanced Media to promote the Detroit Tigers brand
over the Internet including on-line ticket purchases, print your own e-tickets at home,
merchandising, baseball statistics, auctions, opt-in newsletters, play-by-play audio,
video web casts, fan message boards, and on-line Fantasy Camp and Kids Club sales.
In 2004, ticket sales are up 47% and E-Ticket sales are up 178%.

Generate revenue of $250K/year reselling infrastructure voice, data, and video
transport services to press, radio, and TV during baseball games & concerts.
1984 – 1999
General Motors Corporation
Pontiac, MI
GM Truck Group - Technology Deployment Manager

General Motor is a leading automotive manufacture of personal, commercial, and
military vehicles in the US and throughout the world.

Key member of the GM Corporate Team that developed, negotiated, and justified a five
year, $1 Billion EDS desktop outsourcing agreement which delivered a standardized
end user computing environment for over 65,000 PCs across General Motors North
American Operations.

Managed desktop outsourcing contract, supporting GM Truck Group, providing
deployment, refresh, and support for 12,000 PCs and servers across North America.

Developed and implemented corporate CAD, CAM, CIM, and CAE strategies. Built the
GM Truck portion of the corporate WAN and managed the refreshment of 2,500 UNIX
workstations supporting GM Truck Design Engineering and Assembly.

Directed technology planning and deployment for the new 1.2 million sq. ft. Truck
Product Center including data center construction, installation of all fiber optic, copper
cabling, routers, switches, desktop PCs, servers, UNIX workstations, and telephones.

Closed 13 Engineering facilities and relocated over 4,500 people and their equipment to
the new Truck Product Center. Moves completed over 17 weekends with minimal
disruption to the organization.

Envisioned and built the first internal web site supporting GM Truck Engineering and
Manufacturing Operations. Over 230 people now maintain over 450,000 documents
providing site content for access to drawings, manuals, and corporate knowledge.
GM Military Vehicles - Manager Business Development & Capture Marketing

Key member of the core team charged with implementing a new GM Military Vehicle
business venture to recapture the military vehicle market. Acquire facilities, furniture,
office equipment, telephones, computer systems, network, and CAD design systems.

While responsible for Capture Marketing, developed bid strategy with key teaming
partners and performed customer relationship development with crucial military and
federal government decision-makers.

Prepared winning contract bids for five US Army and Air Force vehicle contracts.
Managed the Art Department, produced marketing materials, and worked the floor of
trade shows.
EDUCATION:

Bachelor of Science - Accountancy, Ferris State University - Big Rapids, Michigan

Associate in Arts - Computer Science, Lawrence Technical University - Southfield,
Michigan (Graduated Summa Cum Laude)

Associate in Science - Pre-Engineering, Ferris State University - Big Rapids, Michigan

Information technology and general business skills kept current through hands-on
implementation of emerging technologies, seminars, and training classes.
CERTIFICATIONS:

PMP - Professional Project Manager - Number 234742

ITILv2 and ITILv3 Certifications - Information Technology Service Management
Apr. 1, 2003 Issue of CIO Magazine | Trendlines
The CIO of Summer
WHEN HE interviewed to be the Detroit Tigers' IT skipper in 1999, Cole Stewart
couldn't name a single player on the roster. What Stewart did offer was experience
connecting IT systems to business processes, gained during a 15 plus-year career at
General Motors. And with the club building the new $300 million Comerica Park at
the time, Stewart was deemed the right choice to manage the Tigers' IT. He's now
probably the closest thing to a bona fide CIO in major league baseball.
"They didn't need somebody who knew baseball. They needed somebody who knew
how to get the stadium up and running," says Stewart, whose official title is senior
director of information technology.
Stewart joined the Tigers front office with three tasks: Make sure 40,000-seat
Comerica Park was built to accommodate new information systems; head off any
Y2K problems; and institute IT standards for systems and networks where none
existed. With these tasks accomplished and the new downtown Detroit stadium
opened, Stewart says he's continuing to work on integrating business systems in an
industry known for creating information silos. He supports everything from backoffice functions to stadium message boards. He's worked with marketers to mine
data from a CRM application to identify prospects for season ticket plans, and to
connect scouts in the field—typically zealous guardians of their own applications—to
management back home.
Stewart says he's doing the same things he did running truck deployment at GM—a
job that meant supporting an entire product life cycle, from concept design through
manufacturing to shipments. Only here, baseball is the product. Sales revolve around
tickets, advertising and concessions. R&D means finding talented players who then
become inventory. There's payroll, of course. That includes 1,500 stadium workers
for home games, and just-in-time inventory for hot dogs, beer and other
concessions.
"If you look at all the things going on in baseball and treat them like a standard IT
guy would, you have knowledge management issues and storage issues and data
processing issues and data quality issues," Stewart says.
Data quality presents huge issues in baseball, a.k.a. statistics heaven: Every pitch is
recorded and analyzed. But
having data and trusting it are two different things. The data,
"They didn't need
purchased from sources such as Inside Edge, often does not
somebody who knew
map with scouts' impressions developed during the three to
baseball. They needed
five years an average player spends in the minor leagues. In
somebody who knew
the future, Stewart wants to create trusted data on Tigers'
how to get the stadium
players, from raw prospect to star. For now, new manager
up and running," says
Alan Trammell, a star shortstop when the team last won the
the Detroit Tigers' IT
World Series in 1984, will take road trips armed with a
skipper.
notebook computer and DVDs with everything that's available
on rival teams, including digital video and spreadsheets on opposing pitcher and
batter tendencies.
Stewart has developed a new interest in the game, and despite long hours (9 a.m. to
whenever, especially when the team is at home), he says "it's gotta be the coolest IT
job in the world."
Stewart's dedication has earned him fans. "He's one of the most amazing guys I've
worked with," says Michael Smith, assistant to baseball operations for the Tigers.
Smith says Stewart's work in figuring out new approaches to ticket sales (like using
sales records to tailor multigame ticket packages for repeat customers) and thinking
about better ways to analyze rival teams' players shows both short-term execution
and long-term vision. One thing Stewart's already planned for: supporting the media
crush that would cover the Tigers in the World Series. Long-suffering fans—Detroit's
last winning season was a decade ago—hope he gets his chance.
—
Michael Fitzgerald
On the Move
—
In the April 1, 2003 Issue of CIO:
CIO Magazine - April 1, 2003
© 2003 CXO Media Inc.
http://www.cio.com/archive/040103/tl_baseball.html
PHOTO BY DAVID BADITOI