The role of a Health and Social
Care worker?
Aims and objectives
To equip the learner with an understanding of the role
of the health and social care worker across a range of
settings
Places of employment
 Residential and nursing homes for the elderly
 Home care
 Day centres
 Support workers for people with learning difficulties
 Hospitals
 Residential colleges for adults/young people with learning difficulties
 Mental health
Role and responsibilities– Task sheet 1
 List your role and responsibilities as a health and social care worker
 Please use the examples listed for guidance and complete the following:
 Communication, Health and safety, Duty of care, Policies and procedures,
service users health and wellbeing, personal / professional development.
Responsibilities
 Responsible for delivering a quality service to the person you are supporting
 Work in ways that the employer expects you to
 Be able to work safely and responsibly
 Comply with the Code of Practice for Social care Workers
 Be able to work in partnership with other professionals and with family and
friends
Definition of relationships (the free dictionary
definition by Farlex)
1.
The condition or fact of being related, connection or association
2.
Connected by blood or marriage
3.
A particular type of connection existing between people related to or
having dealings with each other
4.
A romantic or sexual involvement.
With whom might we have a personal
relationship?
Partner
Personal
relationships
Family
members
Friends
With whom might we have a professional
relationship?-fill in the boxes task sheet 2
With whom might we have a professional
relationship?
Client
Managers
Work
colleagues
Client family
Other
professionals
Describe the differences between professional
and personal relationships- Task sheet 3
 Professional
Personal
Task sheet 4
Read the following statements and identify which statements are appropriate
or not in work/ personal relationships.
Shouting , arguing , swearing
Then explain your reasons below in the box provided.
Accepting gifts
Recording activities
Texting friends
Appropriate dress wear
Homework 1
 Describe the different working relationships in your setting. End of power
point 2
What do we mean by “agreed ways of working”
and how do we do this? Task sheet 5
 How do you know how to carry out your role and responsibilities when
commencing a new job, or job role or a change in your daily responsibilities.
 Record where you would find this information
 Why is important to adhere to the above.
Task sheet 5 continued
Record where you would find this information
Why is important to adhere to the above?
What do we mean by “agreed ways of working”
and how do we do this?
 Policies and procedures
 Job descriptions
 Care Plans
 Risk Assessments
 Supervisions and Appraisals
Why is it important to adhere to agreed ways of
working
 To ensure that clients receive a quality service
 To ensure that they and the people you work with are safe
 To ensure that you maintain boundaries
 To safeguard yourself and your clients form harm and abuse
 End of power point 3
What are the main principle of partnership
working?
Respecting and
valuing others
Communicating
and sharing
information
Agreeing
objectives
Partnership
working
Making
decisions
Resolving
conflicts
Determining
roles and
responsibilities
Complete task 6- Explain why it is important to
work in partnerships with others
 End of section 4
What types of conflicts are there
 Conflicts within a team
 Between colleagues
 Conflicts involving a client
 Conflicts between client and family members
 Conflicts between clients in a group living environment.
Task sheet 8
Complete the following scenario and describe what you would do
A client is slipping down her chair. You ask your colleague to get the hoist to
reposition the client. Your colleague says” we will just pull her up the chair, it
will be quicker than getting the hoist”
How then can we work well
 Agree a common purpose and work  Value everybody's ideas and
towards it
opinions
 Build relationships with team
members
 Build relationships with clients
 Mutual respect
 Communicate well
 Learn whatever you can
 B prepared to listen
 Always look for the positives in
people
Task sheet 8
Identify skills and approaches needed for resolving conflicts
 Examples of conflict
 How can you resolve these?
Where can you get support?
Where you can get support
 Your manager
 Other members of staff
 Other professionals
 Outside agencies
 CSSIW
 General Social Care Council
 Training provider
Home work 2
Make a list of all the different
types of conflicts you may come
across and explain approaches
you have used to resolve these.