RDC Company Handbook
2015
Welcome to Rural Delivery Corporation…..
Jamie A. Mickelson
[ Doc Writer & Office Person]
COMPANY
HANDBOOK
Travis C. Mickelson
President & Supervisor & Safety Trainer
Last updated on March 2015
Page 1 of 14
RDC Employee Handbook
RDC employees provide pick-up and delivery services (p&d) to a designated service area. Employees may service multiple zip codes
and must provide assistant to co-workers upon request. Daily package and delivery quota’s must be 98% or higher. Employees shall
comply with RDC policies; for example, morning loads and package organization, safe driving techniques and safety training, accurate
data inputs (scanner, service cross, door knockers, etc.) and convey messages appropriately. Employees should not swear while on duty
and especially not in public areas. Miss-deliveries and/or missed pick-ups indicate problems and RDC management addresses situations
as they come up. At end of each week employees submit the weekly time card before collecting a pay check. Employees must attend in
monthly safety meetings. Participation is strongly encouraged during company meeting. Full-time employees may work up to 14 hrs. /day
60 hours per week. Commercial driver awareness is essential thus employees shall be courteous to pedestrians, drivers, and customers
at all times. Company vehicles shall be driven with caution and consideration. Employees shall obey traffic signs, carrier guidelines, local
city and state laws, and DOT regulations. Employees need to slow down when driving though bumpy terrain, wintery conditions, off-road
areas, intersections, school zones, residential areas, business zones, parking lots, and high traffic areas. Vehicle neglect is intolerable
above and beyond normal wear-n-tear. For example, “not” breaking well in-advanced before coming to a complete stop will surface (e.g.,
excessive fuel bill, tire tread, brake pads, etc.). Employees are responsible for checking warning lights, fluid leaks, and chemical smells.
When/if a fluid leak is present, then the driver must immediately (1) immediately pull over and turn off engine (2) contact the route
supervisor and inspect interiors and exteriors. Employees shall wear seatbelts and obey the speed limit while on duty. Employees shall
strive to increase skills, knowledge, and route efficiency. Appropriate topics of discussion center on P&D operations, proper lifting
mechanics, safety policies, hazmat, DOT, vehicle maintenance, license/tabs/registration, and pre/post-trip inspections. While on duty
employees must check for fluids leaks, tire rotation, warning lights, tire pressure, interior and exterior mechanics (doors, steps, mirrors,
joints, etc.) and frame and/or body damage. Employees renew tabs, insurance, and registration or notify on-site (or off-site) management
1 month prior to expiration. Employees are responsible renewing DOT physical, Driver’s License, FedEx ID badge 1 month prior to
expiration date. On-site management refers to A/O and Business Contact of the company known as RDC. Off-site duties mainly include
office responsibilities and vehicle maintenance. Employees must handle company-owned equipment with care and consideration or
he/she will be terminated immediately. Employees must not throw/kick/slam/mishandle company vehicles or packages. Driving too fast
on bumpy or gravel roads is unsafe thus not allowed. Employees must report vehicle breakdowns and/or vehicle failures, e.g., check
engine lights, low tire pressure, empty or dirty fluids, etc. Situations that cause pay decreases and/or termination include (1) obvious
signs of vehicle neglect (2) failing to comply with DOT regulations (3) transporting alcohol or narcotics (4) incorrect data input/scanning
or falsifying information (5) disregarding driver trainer instructions (6) ignoring FedEx Ground and/or RDC company policies (7) unethical
business conduct (8) excessive traffic infractions (9) ignoring safety program (10) failing or refusing random drug tests (11) workplace
violence. Employees are commercial drivers, therefore, employees cannot be under the influence of any type mind-altering substances
(including Rx prescription drugs). Traffic violations, arrests, possession of illegal substances, and/or pleading guilty are all grounds for
termination. Employees shall comply with confidentiality agreement, break requirements, ethical business conduct, hazmat procedures,
FDXG P&D operations, package loads, safety procedures/policies, defensive driving techniques, and safety meeting topics. Inappropriate
discussions include (1) wage comparisons (2) customer demographics (3) racism/bullying/stereotyping (4) on-duty related incidents or
accidents (5) develop negative attitudes towards company philosophies and (6) engaging in excessive gossiping. Direct compensation
refers to hourly wages, and sometimes, supplemental wages. Pay increase is route-centered (or volume) versus duration of employment.
Employment documents affect net paychecks, e.g., deductions and withholding, marital status, retirement contributions, etc. Base pay
is a fixed regular payment made to an employee in exchange for performance of the duties and responsibilities of their role. Employers
and managers evaluate job performance to expand service areas. Company growth leads to promotional opportunities and pay increases.
Employees shall submit hours and time-cards on time every week. Indirect compensation is generally offered after 1 year of full-time
employment and the package includes two-week paid days off, eLearning participation incentives (i.e., prizes, Stone Ridge Company
Time-Share, etc.) and Simple IRA with 3% employer match. Vacation and sick leave are referred to as “paid days off”. Unpaid days off
are honored when the swing driver is available to cover the shift. Employees must submit a time-off request at least two-weeks ahead.
Paid days off options include (A) five consecutive paid days-off twice per year (B) ten nonconsecutive paid days off. *Note: if the swing
driver is unavailable then days-off request is postponed until further notice. Employees are not able to take paid or unpaid days off during
peak season. Peak season will start November 15th and will end approx. January 15th. Employees must submit a written request 2 weeks
prior to taking unpaid days off. *FYI: A Days-Off Request is denied when the swing driver cannot cover the absent driver’s shift. Delivery
driver’s hours-of-operation will vary, so drivers shall work overtime as needed. Employees must sign acknowledgement forms and comply
with carrier responsibilities making ethical decisions. To give proper notice (1) submit a written request 14 days prior (2) return equipment
undamaged (3) train new employee for a minimum of two weeks, and if these steps are taken the employee receives a letter of
recommendation upon request. While on duty employees must clarify procedures (and /or policies). It is against company policy to
develop new standards and/or systems without authorization prior to. Employees may contact employers via cell phone or by email or by
website at https//:www.ruraldelcorp.com. At this time, the eLearning safety course is not mandatory, but highly recommended. Employees
can download documents, e.g., HR, uniform order sheets, vehicle inspections, Company Handbooks, DOT Safety Guide, Company
Safety Assurance Program, etc.
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 2 of 14
Time-Off Program Outline
As part of the benefits package for full-time employment, employees can submit a Time-off Request form (see Section 1.2). Paid days
off are based on the 11 hour work day (see Section 1.1). After one full year of employment employee’s receive 10 paid days off (e.g., 5
vacation days and 5 sick days). Paid days off start over each year. To take days off (either paid or unpaid) schedule a relief driver to
cover the shift.
Section 1.1
Time-off Program
0 to 12 months = 0 paid days off
1 Year = 10 paid days off
6 Years = 11 paid days off
7 Years = 12 paid days off
8 Years = 13 paid days off
9 Years = 14 paid days off
10 Years = 15 paid days off
*Unlimited unpaid days off
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 3 of 14
Time-off Request
Section 1.2
Employee Name:
Telephone Number
Supervisor:
Type of Absence Requested:
Sick
Vacation
Bereavement
Time Off Without Pay
Military
Jury Duty
Maternity/Paternity
Other
Dates of Absence: From:
To:
Reason for Absence:
You must submit requests for absences, other than sick leave, two weeks prior to the first day you will be absent.
Employee Signature
Date
Approval
Approved
Rejected
Comments:
Supervisor Signature
Date
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 4 of 14
Pay
Employee compensation includes direct, indirect compensation and supplemental wages. Weekly paychecks are hand-delivered every
Tuesday morning. Employees are advised against discussing/comparing paycheck amounts with co-workers, namely—pay is not the
same for everyone. Pay is based on job performance and tax withholdings, e.g., Filing Status (married or single) and Claim Status
(number of dependents). Gross pay is the amount earned before deductions. Net pay is amount after deductions. Supplemental wage
refers to the company’s weekly bonus system. Direct compensation is the hourly rate wages. Indirect compensation is retirement, paid
vacation, paid sick leave, uniforms, healthcare, and use of company tools (e.g., handcart, truck, etc.). After the first year, employee’s
that work for the company fulltime become eligible for Simple IRA 3% Employer Match (see Travis for more details) retirement account.
How the Bonus System Works
Supplemental wage is awarded to employees when (1) zero accidents (2) zero miss-deliveries or miss pick-ups (3) zero complaints. The
calculation is based on the number of package and stop volume after the route’s threshold is met. Also, some employees will collect
supplemental wages while others do not.
Definitions
Direct Compensation: Hourly Base Wage
Supplemental Wages: supplemental wages are wages that vary from payroll period to payroll period based on factors other than the
amount of time worked.
Indirect Compensation Non-monetary remuneration where benefits are optional, non-wage compensation provided to employees in
addition to their normal wages and/or salary. These types of benefits may include retirement, daycare, uniform reimbursement, sick leave,
vacation (paid and non-paid), educational tools, gifts, use of company assets, and other alternative work arrangements.
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 5 of 14
Safety Awareness
The company provides ongoing safety instruction via on-site Supervisor/ Driving Trainer, e.g., Road Test/Defensive Driving Session (3
hr. plus hour), Safety Meetings, and RDC Safe Driving Techniques. For questions about Federal regulations and DOT requirements,
visit www.ruraldelcorp.com and for supplemental reading is optional accident prevention. Safety is a critical aspect of delivery driving;
for this, employees feel assured. Driver Safety uses established methods to promote awareness and safe driving. Drivers shall
participate in safety awareness, please avoid termination and review Driver Disqualifications. Thanks!
RDC Safe Driving Techniques
A.
Never back vehicles unless there is no other option.
B.
Putting chains on front and rear tires
C.
Winter weather safeguard (1) how to drive in wintery road conditions (2) when to make critical decisions (3) managing bad road
conditions (4) using alternative routes (5) judging speed and distance, such as how fast is too fast and the steps to take when/if a vehicle
loses contact with road
Delivery Driver Disqualifications
A.
Operating any vehicle while under the influence of illegal drugs or alcohol.
B.
Use of any vehicle while in commission of a felony.
C.
Fleeing of attempting to flee from law enforcement.
D.
Knowingly fails to stop or remain at the scene of an accident in connection with the operation of any vehicle.
E.
Causing a preventable accident in the CMV (commercial motor vehicle) while resulting in a fatality.
F.
Knowingly operating a CMV while the driver’s license is revoked, suspended, cancelled or expired.
G.
Causing three of more accidents in a CMV within one year.
H.
Being involved in a preventable roll-over accident in a CMV or tipping a CMV onto either side of vehicle.
I.
Carrying unauthorized person’s in CMV.
J.
Violation of cell phone law’s thus includes texting while driving and/or all other hand-held device DOT regulations.
K.
Committing two moving violations in a CMV within one year (or three violations within one year while operating ANY vehicle).
L.
Violation of any law pertaining to reckless driving.
M.
Operating a vehicle that contains drugs or alcohol.
N.
Refusing a drug/alcohol test (i.e., via company owner to law enforcement).
O.
Violations of laws concerning DUI, wet and reckless and/or “open container.”
P.
Failure to immediately report an accident or an incident during working hours regardless of who is at fault (e.g., property damage
or harm to another person, etc.)
Q.
Moving violations include any kind of traffic ticket, e.g., seat belt, speeding or going too slow, texting, etc.)
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 6 of 14
DOT Road Inspections
Pre-Trip/Post trip Inspections
Pre-trip/Post-trip vehicle inspections are a daily requirement. Pre-trip inspections are performed in the AM
before vehicles dispatch the building. Post-trip inspections are performed at the end of the day. The inspection
includes checking all of the following; fluid levels, tires (i.e., tire punctures, air pressure, etc.), lights, leaks,
dings/dents, or any other possibilities leading to accidents and/ or breakdowns.
D.O.T Periodic Inspection(s)
WA Policy--Inspection, repair, and maintenance
§ 396.3Inspection, repair, and maintenance. (a) General. Every motor carrier and intermodal equipment provider must systematically
inspect, repair, and maintain, or cause to be systematically inspected, repaired, and maintained, all motor vehicles and intermodal
equipment subject to its control. (1) Parts and accessories shall be in safe and proper operating condition at all times. These include
those specified in part 393 of this subchapter and any additional parts and accessories which may affect safety of operation, including
but not limited to, frame and frame assemblies, suspension systems, axles and attaching parts, wheels and rims, and steering
systems.(2) Pushout windows, emergency doors, and emergency door marking lights in buses shall be inspected at least every 90
days. (b) Required records. Motor carriers, except for a private motor carrier of passengers (nonbusiness), must maintain, or cause to
be maintained, records for each motor vehicle they control for 30 consecutive days. Intermodal equipment providers must maintain or
cause to be maintained, records for each unit of intermodal equipment they tender or intend to tender to a motor carrier. These records
must include: (1) An identification of the vehicle including company number, if so marked, make, serial number, year, and tire size. In
addition, if the motor vehicle is not owned by the motor carrier, the record shall identify the name of the person furnishing the
vehicle;(2) A means to indicate the nature and due date of the various inspection and maintenance operations to be performed;(3) A
record of inspection, repairs, and maintenance indicating their date and nature; and (4) A record of tests conducted on pushout
windows, emergency doors, and emergency door marking lights on buses. (c) Record retention. The records required by this section
shall be retained where the vehicle is either housed or maintained for a period of 1 year and for 6 months after the motor vehicle leaves
the motor carrier's control. [44 FR 38526, July 2, 1979, as amended at 48 FR 55868, Dec. 16, 1983; 53 FR 18058, May 19, 1988; 59
FR 8753, Feb. 23, 1994; 59 FR 60324, Nov. 23, 1994; 73 FR 75824, Dec. 17, 2008] Works Cited. U.S Department of Transportation.
2012. Federal Motor Carrier Safety Administration. Retrieved on 26 Sep 2012.
*Note: see the Safety Assurance Program for the Vehicle Trip Inspection check list
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 7 of 14
Hazmat Package
Hazmat Protocol: Before a hazmat package is loaded into the truck and/or delivered, please follow producers below;
Proper D.O.T shipping name and identification number are on the package.
A proper diamond label is applied to package.
A HML (Hazardous Material Label) OP-900 is applied to package.
A HMC (Hazardous Material Certification) OP-950 is provided at the time of pick-up.
Hazmat is loaded to floor.
A properly completed HMC (Hazardous Material Certification) is filled out, and is legible; contains emergency contact information, a
shipper date, and a signature.
OP-900 and OP-950 Forms are carried in a Hazmat envelope, and get thrown away after the package is unloaded.
Hazmat Packages: In the case where a hazmat package either leaks, spills, or other accidental occurrences, contact the ‘emergency
contact number’ located on the package. Thereafter, contact route supervisor at (509) 438-1570 or FedEx Ground at (509) 543-7980.
*Note: see the Safety Assurance Program for a comprehensive Hazmat Facts sheet
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 8 of 14
Contact & Information
Directory
RDC (509) 438-1570 Cell & (509) 380-5942 office phone

Alternative off-site contact (509) 396-8148
Affordable Windshield (509) 585-7377, 525 1/2 W Columbia Drive, Kennewick, WA 99336
D&R Towing, (541) 567-6198, 80546 Highway 395 N, Hermiston, OR, 97838
CPC, Terminal in Pasco, WA 1-855-718-8729
Kens Rescue Towing, (509) 582-9414, 222 E. Bruneau Suite B, Kennewick, WA 99336
Les Swab Call for tire emergencies and/or any tire related inquires!, (509) 547-9748, 1019 W. Court St, Pasco, WA, 99301
Pasco FedEx Ground/HD Terminal, (509) 543-79800, 5515 N. Industrial Way, Pasco, WA 99301
Tri Cities Battery, Att: Joe (509) 545-1473, N. 4th St., Pasco, WA, 99301
Vehicle Insurance, Company vehicles are insured under RDC Insurance: Marsh 1-866-814-7515
Woodpecker Truck, OR, Auto Parts (541) 276-5515, 40275 Clark Ln, Pendleton, OR 97801 1-541-276-5515
Route Runners & Helpers
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
Notes
Use this section to write yourself notes, e.g., co-workers numbers, alternative addresses, customer’s names and numbers, landmarks,
odd or unmarked streets and roads, etc.
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 9 of 14
Employee Data
A. Driver Information
Hire Date: _________ Full Name: ___________________________________________________________________________
Mailing Address & Phone Number:
________________________________________________________________________________________________________
Email: ____________________________________________________________________
Driver’s License Number and Expiration Date: ___________________________________________________________________
Title/position: ______________________________________________________________________________________________
Starting Weekly Wages: __________________
My service area(s) include:
____________________________________________________________________________________________________
___________________________________________________________________________________________________________.
B. Create Your Own Emergency Plan
If I do not arrive back to the terminal by________________________ it’s possible my vehicle broke down. I could be stranded in an
area without cell phone reception or injured. I request that my employers first, ___________________________________________
_________________________________________________________________________________________________________,
and then, __________________________________________________________________________________________________.
My emergency contact person is (name and
relationship)________________________________________________________________________________________________.
C. Additional Info.
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 10 of 14
“MEAL AND REST PERIODS”
FOR WORKERS AGE 18 AND OVER
Regulations indicate employees must acknowledge the “meal period”. Employees shall sign and date the Acknowledgement(s) page
(last page). Read through meal and rest periods, as follows;
Rest Period
Workers must be allowed a paid rest period of at least 10 minutes for each 4 hours worked. The rest period must be allowed no later
than the end of the third hour of the shift.
Lunch Period
Meal period requirements are triggered by more than five hours of work: Employees s working five consecutive hours or less need not
be allowed a meal period. Employees s working over five hours shall be allowed a meal period. See WAC 296-126-092(1)
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 11 of 14
eLearning Course Outline
Methods of Instruction
1. Reading
2. Writing
3. Testing
Schedule
The eLearning safety course is extra an curricular activity designed to keep drivers engaged during daily operations. Instruction is provided by feedback.
Directions
Go to https//: www.ruraldelcorp.com and click “eLearning” tab (top). Download the first article and write a one page summary. Use the example as your
template. Submit your summary and wait for feedback before downloading the next article.
Course Curriculum
Section 1
 Whole Body Vibration
 Back Injury Prevention Manual
 Avoid Collisions
 Vehicle Backing Fact Sheet
 Driving in high construction zone
Section 2
 Highway Work Zone
 US DOT Drug and Alcohol Testing
 Preventing Injury
 Vehicle Safety Check List
 Road-wise Fact Sheet
Section 3
 Safety Training Program Outline
 Vehicle Battery Safety
 Parking Lot Safety
 Railroad Crossing
 Gasoline Safety
Section 4
 Shoulder Injury Prevention
 Driving Fatigue Prevention
 Defensive Driving
 DOT Vehicle Inspection
 Back Injury Prevention Program
Section 5
 Driving in the rain
 Drug Free Workplace
Section 6
 Accident Prevention Program
*ATTEN: AT THIS TIME, RDC’S eLEARNING COURSE IS NOT A JOB REQUIREMENT. WE DO ENCOURAGE OUR DRIVERS TO PARTICIPATE.
THANK YOU.
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 12 of 14
Acknowledgment(s)
#0 Binder Agreement
On this day___ of______, I, _____________________________________________________ (sign) have read each section in the
Road Rules Binder. At all times, I shall keep the binder accessible and inside my work vehicle. I will do part by keeping records
updated and I know it is my responsibility to keep the binder safe.
#1 Meal (lunch) Period Agreement
State regulations indicate that after 5 hour, employees can either waive the 30-minute meal period or not. The employer can agree to
waive the meal period, if desired. I have read and understand the meal period terms,
(A)
YES, 30-minute lunch break between 2nd and 5th hour every day_____________________________________________.
(B)
NO, 30-min lunch break. I don’t want a forced break
everyday________________________________________________________________________________________.
#2 Company Handbook Agreement
I have read RDC Company Handbook and understand that I am responsible for complying these terms. Failing to comply with these
terms voids my contract and I will be terminated. My signature, ___________________________________________ represents my
employment agreement between myself (print name) ______________________________________and Rural Delivery Corporation..
#3 Safety Assurance Program Agreement
I, ____________________________________________________ (sign) comply with Safety Assurance Program. When necessary, I
will refer to the program (located in the Road Rules Binder). I know the program is to remain inside the binder and its purpose is to
assist me. My signature __________________________________________________________________ (print) represents my
confirmation.
# 4 Road Rules: Defensive Driving Website Agreement
I have visited, or plan to visit, the company’s website at www.ruraldelcorp.com. I know the purpose of this website is for me,
________________________________________________________. As follows, I may enroll in the eLearning Safety Course, contact
my employers, and download documents, e.g., uniform order sheet, company hand book, trip inspections, safety book, DOT safety
Guide, etc.
*NOTE: To prevent loss of the Company Handbook (i.e., or Employee Handbook), it must remain inside the Road Rules Binder at all
times. Road Rules Binders should not be removed or swapped from truck to truck, specifically because DOT pass/fail sheet only
applies to that vehicle. Also, please read and re-read the page 6 of the Handbook. Officials not only hold the owner/operator
responsible but the driver as well. Binders must be kept inside a cover, kept moderately clean, easily accessible, and most importantly
up-to-date. The vehicle identification number is located on the cover page of rather binder.
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com
Last updated on March 2015
Page 13 of 14
RDC Safety Doc’s
By Jamie A. Mickelson & Co-Contributor T. Mickelson
Contact: https//:www.ruraldelcorp.com