TQM: Quality Gurus
02
Modul ke:
Fakultas
Ekonomi dan
Bisnis
Program Studi
Manajemen
• Kontribusi Deming, Juran, Crosby, Shewhart, Feigenbaum,
Conway, Ishikawa, Taguchi, Ohno, Shingo.
• Overview of other initiatives
Zulfa Fitri Ikatrinasari, Dr.
The Deming, Juran,
and Crosby Philosophy
The Deming, Juran,
and Crosby Philosophy
The Deming, Juran,
and Crosby Philosophy
Tokoh Manajemen Kualitas
• Kesesuaian dengan permintaan pelanggan ( Deming )
• Ketepatan/kesesuaian dalam pemakaian ( Juran )
• Kepuasan pelanggan ( Crosby )
W. Edwards Deming
Joseph Juran
Phillip Crosby
The Deming, Juran,
and Crosby Philosophy
Juran’s Quality Trilogy Concept
• Managing for quality consists of three
basic
• quality-oriented processes:
 Quality Planning
 Quality control
 Quality improvement
The Deming, Juran,
and Crosby Philosophy
Contributors to Quality.
Feigenbaum: credited for developing the
concepts of Total Quality Control (TQC).
Crosby: quality is “conformance to
requirements”; Zero Defects Program; Quality
is free.
Ishikawa: introduced the Japanese to simple
tools of analysis and problem solving related
to quality improvement.
The Deming, Juran,
and Crosby Philosophy
The Comparison of
Quality Philosophy
The Comparison of
Quality Philosophy
The Comparison of
Quality Philosophy
The Comparison of
Quality Philosophy
Juran’s 10-point Program
1. Identify customers
2. Determine customer needs
3. Translate
4. Establishment units of measurement
5. Establish measurements
6. Develop product
7. Optimize product design
8. Develop process
9. Optimize process capability
10. Transfer
The Comparison of
Quality Philosophy
The Comparison of
Quality Philosophy
The Comparison of
Quality Philosophy
Crosby’s 14-step program
1.
2.
3.
4.
5.
6.
7.
8.
Management commitment
Quality improvement team
Quality measurement
Cost of quality evaluation
Quality awareness
Corrective action
Zero defect program
Supervisor training
The Comparison of
Quality Philosophy
Crosby’s 14-step program
9.
10.
11.
12.
13.
14.
Zero defects day
Goal setting
Error cause removal
Recognition
Quality councils
Do it over again
The Comparison of
Quality Philosophy
The Comparison of
Quality Philosophy
Shingo’s Philosophy
 Poka Yoke (meaning mistake proofing)
This involves identifying potential error
sources in the process and monitoring
these sources for errors.
A variant to this approach is FMEA
The Comparison of
Quality Philosophy
The Comparison of
Quality Philosophy
Ishikawa’s Philosophy
•
•
•
•
•
•
•
Select problem
State and re-state problems
Collect facts
Brainstorm
Build on each other ideas
Choose course of action
Presentation
Terima Kasih
Zulfa Fitri Ikatrinasari, Dr.