HCL Oracle Universe –
Database Administration Practice
Certified Platinum Partner
Database Administration Practice Summary
Key Service Areas
Competency focus
• Application Support and Maintenance Services
• 400+ Oracle AppsDBA consultants
• Implementation and Upgrade Services
• 150+ Specialized Consultants in RAC &
• Consulting Services
• Consolidation Services
Performance Tuning
• 75% of consultants are Oracle certified
• 15 11i to R12 upgrades executed globally
• Investing on Emerging stacks
• Oracle 12c / 12c OEM
• Fusion App Configuration
• Exadata/ ExaLogic
• Private cloud
• Close to 20 DBAs are pure oracle Apps R12
upgrade specialized professionals.
• Dedicated Team for Emerging Technologies
Capability Summary
•
Transformation / Consolidation
• Server sizing, Build , Upgrade, Migration &
Patching
• Consolidation through virtualization, P2V
• Consolidation of Instance, Schema level
consolidation
• Migration to Oracle VM
•
High Availability Architecture
• Build and Support of Oracle RAC on various
platforms
• Golden Gate /Active DATAGUARD solution for
hot DR
• Oracle Golden Gate / Streams for replication
• DR Strategies by using mirror View, SRDF
•
Implementation / Upgrade
• Deployment Architecting , H/w Sizing, Licensing
Support
• Full Life Cycle Implementation
• Upgrade Assessment, End-to-End Version
Upgrades
•
Performance Optimization
• Instance/SQL tuning using Grid Control, AWR,
ADDM
• Re-org Database
• Implementation of ASM
• Follow Oracle Best Practices
•
Security Management
• Designing Instance/ Database Level Security
• Implementing Transparent Data Encryption
• Implementing Audit Vault
• User/Role Management
•
Automation/Server Monitoring
• Scripted jobs
• Monitoring (BMC Patrol, Grid Control, Foglight,
Spotlight, ETC)
•
Backup Recovery
• Solution design based on RPO & RTO
• Efficient backup policies through RMAN standby
• BCV
•
Service improvement Plan
• Cost saving Solutions
• Implementing Industries Best Practices
• Value Addition
ASM - Structured Approach to Run Business
Solution for Transition and Steadystate services
Proactive preparation of
business cases for
Transformation
Discovery and optimization of
business processes,
applications, databases and IT
infrastructure through BAIT™
Proactive initiatives for Value
Creation within the scope of
service
Due Diligence
AS-IS Scope
Solution Design
Target Operating Model (TOM)
TRANSFORM
Tools &
Automation
driven
Best Practice
driven
Process &
Quality driven
Knowledge
driven
Governance
ADD VALUE
TRANSITION
MaSCoT
Value Register through
MyCustomerPortal
Productivity benefits through
Continuous Improvement
Transition Strategy
DEFINE
Managed Services
with Continuous improvement to
Transformation
IMPROVE
DELIVER
Price
Mature and proven ASSeT™
methodology
SLA
HR and OCM
Finalization
Process
Tools Setup
Harmonization
Robust
Governance
Infrastructure
Setup
Third Party
Contracts
Reverse
Transition
Global Delivery Model
Tools (MAST)
IOMC
CMMi / ITIL-based Processes
and Quality Control
Standard Development and
Estimation methodologies
MEASURE
Integrated reporting through
MyCustomerPortal
SLA / KPIs
Governance
Risk
Business Value
CSAT
Disaster Recovery & Business
Continuity
MANAGE
Billing
Multi-Vendor
Governance
Project
Management
Resource
Management
Risk
Management
Scope
Changes
Demand
Management
Over 40 service elements that collectively deliver value to the customer
4
Knowledge
Management
Information
Security
Shared Services
Implementations/ Upgrades - Change the business
Installation, Configuration & Upgrade
High Availability Architecture
 Upgrade/ Migration Analysis : Current to Target
Versions with Application / OS / Integration
compatibility
 Disaster Recovery, Business Continuity
 DR / BCP Planning & Consulting
 Setup and Mock Drills
 Check-list and best practices based
Installation/Upgrade/Migration
 DR / BCP auditing and certification
 Hardware Load Balancing
 Set up and manage Oracle database HA based
 Oracle Data Guard, Golden Gate
 Oracle Replication, Streams
 Oracle RAC
Dedicated R12 Upgrade Team
Database Design and Configuration
 Multiple R12 Upgrade experience including platform
migration on various OS platforms
 Assess database size planning & growth
 X Platform Migration , Migration to VM
 DBCC check storage configuration
 Highly experienced R12 upgrade consultants
 HCL is Oracle’s Beta partner for release 12.2
 Dedicated internal COE for R12 upgrade
 Repository of scripts / KM documents for upgrade
and platform migrations
 Ability to conduct POC at short notice
 Capacity planning
 Data Partitioning
 Data Load Optimization
 Large Volume DB Design and Sustenance
 Logical & Physical Design
 Reverse & Forward Engineering
 Redesign / Alterations
 Consolidation
Growing Leadership in R12 Space
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Strong Track record - Successfully delivered 15+ Upgrade/Implementations projects globally including 35+ R12 engagements
Upgrade CoE to with assets and knowledge base to support Projects
Mature global relationship with Oracle – Global SI, Platinum Partner
Use of proprietary tools and methodologies to reduce development / deployment effort and time-to-market
R12 Assessments services with R12 upgrade approach backed with objective decision process and business benefits.
Sample R12 customers
Differentiators
Beta Testing
Partner with Oracle
Upgrade Tools
and Accelerators
Prebuilt R12
Test Factory
Consolidation Services – Oracle EXADATA
• 10+ consultants with Exadata experience
• 6 Exadata Implementation certified consultants
• Presently providing Exadata Implementation support for a South African customer
 EXADATA – Key Service Offerings:
Consulting Services:
Operation Management:
 Feasibility Study of
Hardware &
Software
Infrastructure
 Exadata Machine
Setup / Installation
 Monitoring and
Administration
 EXADATA Fitment
Consolidation &
Migration:
Optimization & Value
Adds:
 Feasibility study for
consolidating client
databases on
exadata server
 Setup an Exadata
competency at
Client place
 Automation
 Project Life Cycle
 Scope for
Consolidation
 Exadata
Implementation
Road Map
 Backup and
Recovery Procedures
 High Availability &
Disaster
Recovery
 Migration Services
 Process Optimization
 Performance Tuning
& Bench-marking
Service Details & Catalog
Basic
Administration
Backup and
Recovery
User
Management
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Startup/shutdowns
Space allocation
Object maintenance
Job purging/reruns
Setup Database auditing
Database refresh
Schema Maintenance
Consistency Check
Defrag Exercise
Object Re-organization
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Implementing backup solutions
Scripts/tool based backup
Disaster Recovery testing
Backup and recovery using RMAN.
SQLBacktrack, TSM
• Adhoc backup and restore
• Object Level Recovery
• Restore Audits
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User creation/deletion
Privileges
User access controls
Space allocation
Access controls
Resource utilization
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Database Tuning
Query Tuning
Scalability Tuning
Batch Process Tuning
Memory Tuning
I/O Tuning
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Database availability
Services availability
Query/Transaction
Alert log/Trace file / Event log
Space, Memory and Cache
Job Monitoring
Replication/ Warm Stand-By / DR
Sync / Log Shipping
• Unauthorized/inactive user access
• Blocking and Deadlocks
• Database Storage and Space
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SOX compliance work
Checklist creation
Automation Scripts
Continuous Service improvement
Configuration Management
Device Change request and
Implementation Plans
Performance
tuning
Monitoring
Quality &
Compliance
HCL’s DBA Clientele
Customer Case Studies
10
Engagement Objectives
Customer
Merck – Case Study
Merck is the second largest healthcare company in the world. Merck is a global leader in consumer products and animal care.
As an organization, Merck's core values are driven by a desire to improve human life, achieve scientific excellence, operate
with the highest standards of integrity, expand access to products and employ a diverse workforce that values collaboration.
 Provide unified standard delivery model with better control and
ownership for massive technology landscape supporting 1000+
frontend applications.
 DBA support is part of strategic partnership of HCL with Merck where
HCL provides 24*7 end to end ( L1, L2 and L3 ) global support for
Oracle, SqlServer, SAP, DB2 and teradata.
 Transitioning entire engagement to HCL managed service to provide
significant cost benefits and freeing up customer to manage its core
business.
DBA Landscape
 DBA team of 45 resources supporting 1000+
frontend applications used globally.
 More than 3700 Oracle Databases & more than
1200 SQL Server instances supported
 DB2 – 250+ and Teradata 50+ databases
supported as part Managed Services transition.
Highlights
Solution
Highlights
Solution
Solution
Highlights
Benefits to the Customer
 Upgraded several thousand oracle databases to latest oracle
versions providing latest feature benefits and reduced cost.
 Saved terabytes of disk space using oracle database compression
 Database consolidation of several critical database using oracle
exadata with increased performance benefits.
 Enhanced reliability and availability that is a result of
implementation of overall Health Management system with a 360
degree view of the Database environment.
 Automated custom script which provides consolidated report about
the backups of all the databases in the RMAN catalog
 Transition to ‘Managed Services’ offers a winwin situation to both Merck and HCL as against
staff augmentation in terms of operational cost
and control.
 Reduced TCO, single owner and continuous
productivity improvement
 30% faster turnaround on fulfillment of staffing
related orders with Staffing Front Office.
 80% de-customization of Time & labor enabled
entire employee population to enter time
electronically.
Customer
 Provide (24x7) Applications and Operations support seamlessly with focus on
productivity, and incident prevention for Oracle EBS, Custom Apps
(j2EE/Spring/JavaScript, JSP etc.), Interwoven/Jive, Siebel UCM, Informatica
applications
Highlights
Solution
Highlights
Solution
Solution
Highlights
VMware, Inc. (NYSE: VMW) is a company providing virtualization software, founded in 1998 and based in Palo Alto, California,
USA. The company was acquired by EMC Corporation in 2004, and operates as a separate software subsidiary.
Engagement Objectives
VMware, Inc. – Case Study
 Value Creation by implementing automation of various day to day activities
performed within the client environment and by engaging in new projects planned
by the customer
 Achieve / Maintain High Customer Satisfaction through On-Time effective
delivery, Cross teams coordination to give quick solution for issues and taking
ownership and giving Root Cause Analysis
 War room support for Quarter end Production Support and other critical
Project implementations
11g Database Upgrade for EBS and other databases
 SSO Implementation
 EBS Resiliency Hardware refresh
 Instance Provisioning – Automated clone of EBS and other related DB and
applications in cloud infrastructure
 Automated EBS and related application health check for UAT
environment through Portal before load test.
IT Landscape
 DBA team of 20 resources supporting
40
Production and 150 Non Prod instances and 500+
databases
 High Availability and RAC databases for Critical
Applications
 Integration of many portals to EBS through SOA
and Fusion Middleware
 Continuous monitoring through OEM, Zenoss for
OS,DB and Application.
Benefits to the Customer
$306976 Value Creation during 2012-13 through
automation of the following
1. EBS, Portal application and database cloning
through which Cloning cycle time was reduced from 3
days to 14Hrs for EBS with 1 DB/App/CCM Nodes and
reduction of QA defects by 50%
2. Central Repository for TNS names and Password
requests in portal which reduced 100+ tickets per
month on TNS entry and password request
3. Capacity planning for Databases which gives clear
picture on Database growth and helps in proactive
storage requirement
Highlights
Solution
Highlights
Solution
Solution
Solution
Highlights
Highlights
Engagement Objectives
Customer
Meritor– Case Study
Meritor is a leading global supplier of a broad portfolio of axle, brake and suspension solutions to original equipment
manufacturers and the aftermarket for the transportation and industrial sectors. With more than a 100-year legacy of providing
innovative products, the company serves commercial truck, trailer, off-highway, defense, specialty and aftermarket customers
in more than 70 countries.
DBA Landscape
 Over 10+ years of long term partnership with highest customer
satisfaction in providing complete end to end offshore support for
135+ applications and databases.
 Streamlining and optimizing the operation by providing value ads
and automation
 Flexible and agile support model which caters to changing business
needs
 Successfully completed the RAC upgrade POC project on time and
presently implementing RAC solution on all the 9 production
databases.
 Completed 11.5.10.2 upgrade and R12 upgrade with minimum
downtime to business.
 Successfully implemented oracle advanced compression for E-Biz
databases & Data-warehouse environment which resulted in saving
terabytes worth of disk space to Meritor.
 Implemented Knowledge repository for database issues and fixes.
 Optimized the aggressive refresh schedules (30+ cloning/refresh
every month) by implementing post refresh health checks to avoid
errors.
 A Team of 9 DBA’s supporting Oracle E–Biz
11.5.10.2, R12, ASCP, Demantra, Data-warehouse
and 3rd party applications like Outerbay, Noetix,
Informatica,
Clear
Orbit,
and
Rhevolution
databases.
 DBA Team works 24*5 with week-end on-call
mode, supporting 45 E-Biz, 60 Non E-Biz and 30
SQL server databases across NA,EU,SA & APAC
regions.
Benefitsto
tothe
theCustomer
Customer
Benefits
 Implemented 16 Value adds with a total $ savings
 16 Value adds completed with total $ Savings
of $85000 to the client.
amounting to 85000$ for the client.
 Streamlined operation in the shortest time by
 Established SOP’s for all production support &
building Knowledge repository, SOPs and run
Month-end Maintenance activities.
books.
 Primary and Secondary DBA approach for all
 Primary and Secondary DBA approach for all
projects to mitigate risk and to have a complete
projects to mitigate risk and to provide support
ownership across shifts to complete the project on
across shifts to complete the project on time.
time.
 A highly skilled DBA team who is successfully
 Team has multi-disciplinary expertise in both OLTP
managing production environment and also able to
& OLAP Databases
execute multiple upgrade and migration projects
in parallel.
Thank You
Experience > Expertise > Excellence
Partner with the leader in Database Administration