Charles R. McClure, PhD
Director, Information Institute and Francis Eppes Professor cmcclure@lis.fsu.edu
Bradley Wade Bishop, PhD
Graduate Research Associate bwb06c@fsu.edu
Presentation at FLA 2010 Annual Conference
April 7, 2010
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

"E-Government Act of 2002 ... Defines 'electronic
Government' (E-Government) as the use by
Government of web-based Internet applications and other information technologies, combined with processes that implement these technologies, to: (1) enhance the access to and delivery of Government information and services; or (2) bring about improvements in Government operations." - from the
E-Government Act of 2002

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Public libraries already providing E-government services, workload likely to continue growing
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Impact of E-government services on libraries
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Public libraries provide
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A central community location
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Robust and reliable technology infrastructure
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Technical know-how and the ability to navigate a range of information resources and services
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Training and one-on-one assistance
•
Credibility

•
Nationally:*
•
Staff provide as-needed assistance to patrons for understanding how to access and use government websites, programs, and electronic forms (80.5%)
•
Staff provide assistance to patrons applying for or accessing E-government services (54.1%)
•
Staff provide immigrants with assistance in locating immigration-related services and information (32.1%; 52.7% urban libraries)
*Data from Public Libraries Funding and Technology Access Study, funded by the American
Library Association. September 2009. Available at http://www.ala.org/ala/research/initiatives/plftas/index.cfm

Released March 2010: http://www.broadband.gov/plan/
• Congress should consider providing additional public funds to IMLS to improve connectivity, enhance hardware and train personnel of libraries and other Community-based organizations .
• OMB consulting with IMLS should develop guidelines to ensure that librarians and CBOs have the training they need to help patrons use nextgeneration e-government applications.

Selected Papers, Book Chapters, and Research Reports o Mandel, L. H., McClure, C. R., & Bishop, B. W. (in press). Assessing Florida public library broadband for E-government and emergency/disaster management services. In J.C. Bertot, C. R.
McClure, & P. T. Jaeger, Public libraries and the Internet: Roles, perspectives, and implications.
Santa Barbara, CA: Libraries Unlimited. o McClure, C. R., Ryan, J., Mandel, L. H., Snead, J. T., & Bishop, B. W. (2009). Needs assessment of
Florida public library E-government and emergency/disaster management broadband services.
Tallahassee, FL: Information Use Management & Policy Institute, College of Communication &
Information, Florida State University. o Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. R. (2006). Public access computing and
Internet access in public libraries: the role of public libraries in e-government and emergency situations. First Monday , 11 (9), n.p. Retrieved April 21, 2009, from http://www.uic.edu/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1392/1310 o Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. R. (2006). Drafted: I want you to deliver E-
Government. Library Journal, 131 (13), 34-37. Retrieved August 12, 2009, from http://www.libraryjournal.com/article/CA6359866.html
o Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2008). Citizen-centered E-Government services:
Benefits, costs, and research needs. In S. A. Chun, M. Janssen, & J. R. Gil-Garcia (Eds.),
Proceedings of the 9th annual International Digital Government Research Conference (pp. 137-
141). Digital Government Society of North America. Retrieved June 15, 2009, from http://www.ii.fsu.edu/~cmcclure/publications/Citizencentered15March08.pdf

Alachua County Library District:
1. North Central Florida E-Government Services; and
2. Project and Partnership Branch Library and E-government Services
Hialeah Public Libraries:
3. e-government e-mpowerment
New River Public Library Cooperative:
4. Training, continued
Orange County Library District:
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.
5. The Right Service at the Right Time: Navigating E-Government
Panhandle Public Library Cooperative System:
6. Mossy Pond E-Library
Pasco County Library Cooperative:
7. E-Government Service in Public Libraries (with FSU Information Institute)
8. Pasco County E-Government Initiative Year 3

1. North Central Florida E-Government Services
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In 2008-2009, this project trained library staff and provided support for:
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Columbia County Public Library, Suwannee River Regional Library (serving Hamilton, Madison and Suwannee
Counties), New River Public Library Cooperative (serving Baker, Bradford and Union Counties), Three Rivers
Regional Library System serving Dixie, Gilchrist and Lafayette Counties), Levy County Public Library System,
Nassau County Public Library, Putnam County Library System and Flagler County Public Library.
•
An E-Government Project Team from the staff of the Alachua County
Library District (ACLD) performed a needs assessment of the libraries.
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After needs were assessed, team members trained 53 library staff in attendance at the 8 Library Systems.
•
This project purchased 27 laptops to be used as dedicated E-Government services points for patrons.
• For fiscal year 2009-2010, the E-Government Services project was funded again to:
•
1) Facilitate use of laptops
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2) See if additional laptops are needed
• 3) Provide additional training
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

2. Project and Partnership Branch Library and E-government Services
•
A collaboration among ACLD, the Florida Department for Children and
Families (DCF), its local lead agency, The Partnership for Strong Families
(PSF), the Casey Family Program, and approximately 30 social service agencies working through PSF that resulted in a new facility.
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The Library Partnership expanded the traditional library role ACLD provides in E-government services. By sharing space with service providers and having regular dialogue, ACLD staff and our social service partners provide coordinated and complementary services to meet a client's full needs. Many social service workers were unaware of the extent to which libraries provide this level of assistance.
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

3. e-government e-mpowerment
•
This project provides technology and e-government training to residents of the City of Hialeah.
•
This project includes upgrade of Wi-Fi access in the main library (JFK) and expansion of wireless connectivity to two branches, the Curtiss and West e-
Libraries, that serve the most heavily populated and impoverished areas of the City.
•
This project also provides laptops to make services available in separate and more discrete places within these three outlets.
• The main library has been conducting bilingual e-government workshops in groups for several months.
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

4. Training, continued
•
New River continues to train adults to use computers and assist with egovernment and job skills needs.
•
In year one, they purchased equipment, hired a teacher, and developed classes.
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Also, a mobile lab went to the libraries in our three counties and trained adults on basic computer use and e-government needs.
• In year two, they continue with basic computer training for adults, added some intermediate classes, and added Job Skills with Learning Express.
•
Working with Alachua County, laptops were provided for e-gov use to each library.
•
This project provided training on e-gov issues to all staff at a recent staff day.
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

5. The Right Service at the Right Time: Navigating E-Government
•
This project will build a tool through which a service consumer can answer a series of questions to create a profile that seeks key matches to available government and public services as well as library resources. The tool will be called the “Service Seeker Discovery Engine” or SSDE.
•
A taxonomy will be developed and provided in the interface.
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The system will be built using Open Source tools and the source code will be freely available for review.
• SSDE will be built for Orange County with an intent to expand statewide.
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

6. Mossy Pond E-Library
•
This project results in the construction of the Mossy Pond Park Library that will provide E-Services that are anticipated to include overlapping components of workforce development, Social Security, Medicare,
Medicaid, Adult and Family literacy, Food Stamp and Temporary
Assistance to Needy Families, FEMA, Income Tax filing, Health Literacy,
Social Networking, E-Government, E-Democracy, E-Commerce, and
Distance Learning.
•
The facility will meet State of Florida criteria as a Hurricane Shelter and be the only building in the county that is certified as a Red Cross Shelter.
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The facility will also be the only county facility that will jointly provide services of the Public Library, the Health Department, Healthy Start, the
Sheriff’s Department, Voting precinct, and
Department of Children and Families through on-site service provision and Internet Access.
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

7. E-Government Services in Public Libraries (FSU Information Institute)
• Pasco County Library Cooperative (PCLC) and Florida State University’s
Information Institute (Information Institute) will conduct the following tasks for the E-Government Services in Public Libraries Grant:
1. Develop a statewide E-government web portal
2. Evaluate Florida Public Library E-Government Programs
3. Expand E-Government Service Roles for Public Libraries
•
1a. The E-government web portal development includes PCLC building the web portal; and
•
1b. The Information Institute performing a needs assessment and conducting a usability/functionality/accessibility test.
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

7. E-Government Services in Public Libraries (with FSU Information
Institute)
•
2. The statewide evaluation strategy includes developing component indicators for individual projects and also evaluation of libraries E-
Government efforts statewide. A draft of the proposed evaluation template is included at the end of this presentation.
•
3. Librarians will be interviewed to discover current best practices and the feasibility of the service roles.
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

8. Pasco County E-Government Initiative Continuing Year 3
•
This project focuses on getting Pasco County residents access to online government information and learning the skills necessary to effectively utilize these E-government services.
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Assistance to residents will be provided by library public services staff in and through one-on-one appointments with the E-Government Services
Manager.
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PCLC will also offer E-government services and programs to the public in the library branches and at outreach locations and produce online multimedia tutorials.
• PCLC developed E-government tutorials, blogs, and other tools, which can be accessed via the E-Government Tools page
( http://pascolibraries.org/egovtools.shtml
)
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.

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Libraries DO NOT control Agency E-gov Initiatives,
E-government applications and programs;
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Libraries are under pressure to constantly upgrade, absorb, and provide service to E-gov systems that are out of their control or influence;
• Stress and frustration with Florida’s financial crisis;
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Liability concerns;
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Government agencies DO NOT coordinate with libraries;
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Training is needed for staff to increase familiarity with the various Agencies’ E-gov resources and services; and
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Costs to continue to provide E-government services may increase.

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Working with the State Library and Archives to continue to document Florida libraries’ roles in Egov and create a statewide evaluation strategy;
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Evaluation can justify the need for funds;
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Develop a statewide E-gov web portal;
– gethelpflorida.org
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Share information at E-gov WG meetings;
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Revise E-gov service roles for librarians;
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Leverage knowledge/skills/services across state; and
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E-gov services will INCREASE not DECREASE

–
Goals
–
Activities
–
Outcomes
–
Measures
–
Use statistics of selected services
–
What data are being collected?
–
Summary

DAILY STATISTICS
LOCATION : __________________ WEEK: _____________________ DATES: ____________________
Date Employment
(job skills, resumes, applications, job search, careers)
E-Government
(social security, food stamps, unemployment, weekly wages, Taxes, gov’t jobs, worker’s comp,
Veterans etc.)
Financial
(small business, grants, planning,
Taxes…)
Health & Wellness
(medical, insurance, medicaid/medicare, child care, prevention, physicians…)
Education
(homework, tutoring,
GED, literacy, health,
Virtual, life skills, ASVAB, citizenship)

LSTA OUTCOMES PLAN
Project Name:_ Mossy Pond E-Library__________ Library __Panhandle Public Library Cooperative System_
Project Summary / Program Purpose: The Mossy Pond E-Library project will provide Internet Access to address the service areas of E-Government and E-Commerce to the residents of Mossy Pond.
EVALUATION
INPUTS ACTIVITIES OUTPUTS OUTCOMES INDICATORS SOURCES/METHODS
1. Project administration
2. Staff
3. Partnerships









Project Oversight
Fiscal Management
Authorize & purchase equipment
Semi-Annual Report
Authorize equipment installation
Annual Report
Train library staff to assist public in Access
, E-Commerce and E-
Government
Public receives computer usage instruction
Outreach to community service providers:
DCF
Healthy Start
Angel Foods Ministry
Health Department
Sheriff’s Department
EOC
# of Computers placed in the Mossy
Pond Public Library
# of Library Staff trained to assist public with E-
Government and E-
Commerce.
# of public received computer usage instruction
# of Community
Partners committed to provision of on-site services
1. Persons having difficulty using library technical services use computers not previously available.
2. Library Staff gain skills and are able to assist public with E-Government and E-
Commerce.
3. Mossy Pond patrons have knowledge of E-Government and E-Commerce; use computers to find information or make application.
4. Mossy Pond patrons receive on-site services
1. # of computer usages.
2. # of Staff Trained
3. # of Patrons using computers for
E-Government or
E-Commerce
4. # of Patrons served
1. Source 1: Staff
1. Method: Circulation records.
2. Source 1: Staff
2. Method: Sign-in
Sheets
3. Source 1: Staff
3. Method: Circulation records.
4. Source 1: Service Staff
4. Method: Service
Report

•
What other E-gov efforts are occurring?
•
What are the intended outcomes of these projects?
•
What data do you collect and what measures do you use related to E-gov services?
•
What E-gov data can your libraries feasibly collect
(i.e., component/use indicators)?
•
What statewide E-gov use and related descriptive data should we have?
This program is funded under the provisions of the
Library Services and Technology Act, from the Institute of Museum and Library Services, administered by
Florida Department of State , Division of Library and
Information Services.