E-GOVERNMENT OF KAZAKHSTAN
E-GOVERNMENT DEVELOPMENT
LEGAL FRAMEWORK
ARCHITECTURE
SYSTEM INTEGRATION
ACCESSIBILITY
CSC
Components
• National program for building
up e-Government
• Law on Informatization as of
January 11, 2007
• Law on Public Services as of
April 15, 2013
• E-Government Portal and
Gateway
• Over 400 systems have
been integrated
• National Databases
• Payment Gateway
UN E-GOVERNMENT DEVELOPMENT INDEX
40th position
2010
38th position
2012
• Digital signatures are issued
for free
• Free public access points in
CSCs
• Free user training in CSCs
• Free Call Center 1414
• Broadband Internet 3G/4G
NETWORK READINESS INDEX
28th position
55th position
2014
2012
43rd position
2013
38th position
2014
TELECOM INFRASTRUCTURE ACCESSIBILITY
In Kazakhstan, 100% localities are covered with telephone communication and Internet
access
Internet users in the Republic of Kazakhstan
2013
2014
67,6%
68%
76,9% – Internet
56.4% – Internet
users
users
Urban area
Rural area
2009 – 2014
2020 – 2030
2009 – 2014
ADSL (up to 10 Mbps)
4G Advanced
(over 100 Mbps)
2G (up to 256 Kbps)
FTTH (up to 100 Mbps)
CDMA (up to 3.1 Mbps)
3G (up to 7,2 Mbps)
5G (over 100 Mbps)
4G (up to 100 Mbps)
ADSL (up to 10 Mbps)
2015 – 2021
FOCL FTTх
(no less than 10 Mbps)
E-GOVERNMENT
730 SERVICES IN TOTAL,
215 of them are provided via
Assignment of child birth benefit
and/or childcare allowance until one
year old
e-government portal
Assignment of material security to
disabled children educated at home
E-SERVICES
Assignment of public social securities to
the elderly persons
105
million
1.6
million
2010
Submission of e-application for
registration of birth of child
2015
> 100 times
46% economically active
REGISTERED USERS
4.2
million
population of the country, or
4.2 million people are the
registered portal users
26
thousand > 160 times
2010
2015
DS
In total, 8.3 million digital
signatures have been issued
“E-LICENSING” NATIONAL DATABASE
2012
>847thous. >249thous. >250thous. 100%
86 licenses
81 permission documents
licenses and
permits were
issued within
the entire
period
2013
214
permission documents
2014
140
permission documents
Government agencies
agencies connected:
6 000
government employees trained
Best Business
Project
WSIS Project Prizes 2013
18 000
licenses and
permits were
issued within
the 1st six
months 2015
licenses and
permits were
issued in 2014
licenses are
issued in
electronic format
since 2012
PROACTIVE GOVERNMENT
OPTIMIZATION OF THE “CHILD BIRTH” COMPOSITE SERVICE
Loss of precious time
Your time is the government’s
concern
ORDER SERVICE ONLINE
notices
 Birth registration
15 minutes to 2 hours
The birth has been registered, you may collect the birth certificate
i9n Civil Registry Office of Almaty district, Astana city
 Formalization of benefit
5 to 7 days
You have been assigned the child birth benefit in the
amount of KZT 150 000 and childcare allowance until
one year old in the amount of KZT 15 000
 Waiting list to
kindergarten
within 30 minutes
Your kid’s position in waiting list for
kindergarten is number758
CITIZEN SERVICE CENTERS
267 CSC are active
•
•
•
•
•
•
191services 212
are currently
services
E-queue
being delivered
Service quality assessment
before the end
in CSCs
E-abstracts
Barrier-free service delivery
of 2015
Public access points
Delivered:
Show rooms and self-service sectors
2012 – over 11 million services
2015 – over 19 million services
COVERAGE OF RURAL CITIZENS
WITH SERVICES PROVIDED BY
MOBILE CSC
70 VEHICLES
2012: visits – 10 963; services – 148 180
2014: visits– 11 514; services – 339 192
2015: visits - 7 404; services – 228 488
CREATING CONDITIONS FOR DISABLED PEOPLE
Staff training to gesture-speech
2014: 243 CSC staffs
2015: 318 CSC staffs
Public service delivery at home
2014: 12 859 services
2015: 10 860 services
Installation of information plates
with Braille script and special
versions for PC monitors for visually
impaired people, creation of
preferential work spaces
Provision of CSC buildings with
ramps and call-buttons for people
with MSDs
MOBILE GOVERNMENT CAPABILITIES
E.GOV MOBILE APP
Available on Android and iOS
On smartphones and tablets
The number of m-Gov users
2014 – 560 thousand
2015 – 760 thousand
414 EGOV
SMS-channel for services,
one-time-use passwords
and notifications.
*414# EGOV
USSD-channel for
services
The number of services delivered
2014 – 54 services
2015 – 76 services
Application for
Windows Phone
Launch in 2015
For traditional phones
MOBILE GOVERNMENT SERVICES:
 Delivery of 54 services : 10 e-services, 13 payments, 13 notifications,
18 public services.
MOBILE GOVERNMENT PLANS:
 In 2015: mobile digital signature will be implemented, which will be recorded on SIM-cards;
 Providing a legal framework for requests` acknowledgment via one-time-use passwords received by means of
SMS- messages.
ПОРТАЛ «ОТКРЫТОЕ ПРАВИТЕЛЬСТВО»
OPEN GOVERNMENT
DIALOG
-
BLOG PLATFORM OF GOVERNMENT
AGENCIES` EXECUTIVES:
- 183 289 questions since 2012
- 133 153 answers since 2012
72.6% questions received
answers
301 datasets
Healthcare organizations of the
Republic of Kazakhstan, SCPP
(name, address, geo-location,
etc. )
-
ONLINE CONFERENCES:
- 154 conferences since 2008
10 applications
OPEN BUDGET
OPEN
LEGALACTS
BUDGET.EGOV.KZ
Petitions
EFFICIENCY AND ACCOUNTABILITY
- Open budgets
- Open public procurement
- Direct involvement in the process of
the country development
- Possibility to make suggestions on
the country enhancement and
reforming
-
-
Discussion of public services` standards about 2 thousand
6 draft laws
(1 draft law of MHSD was discussed in
July)
9
СЛАЙД 7
“GOVERNMENT FOR CITIZENS” PUBLIC CORPORATION
I stage (2015-2016)
Creation of public corporation
CSC*
(10 515 staffs)
212 services
Existing model of public services
delivery
FRONT-OFFICE
Documents`
submission and
issuance
BACK-OFFICE
“Government for citizens” non-profit
corporation
(21 252 units)
522 services
Requests`
processing
Global practices:
Government
agencies` 307
public services
Land Cadastre*
R&D Center (3 860
staffs)
10 services (9**)
Complete cycle of
public services
delivery
Real estate
centers*
(2 260 staffs)
4 services (4**)
SCPP*
(4 617 staffs)
11 services
(9**)
Documents` submission and issuance
SERVICE CANADA
(Canada)
CENTRELINK
(Australia)
THANK YOU!