OCR Level 3
Cambridge Technicals
in Business
Unit 5:
Human Resource
Management in Business
Why are human
resources important?
People are sometimes described as the most
valuable resource that an organisation has.
Human resources
involves managing
the current
workforce…
…while human resource planning means thinking about
the organisation’s future human resources needs and
taking steps to meet those needs.
Factors to think about
Thinking about human resources means
looking at a number of factors.
External
Internal factors
Supply of
Labour
labour
Skills
costs
requirementsWorkforce
skills
Organisational
Demand for
needs
products/
Government
services
policy
Workforce
Changing
profiles
nature of work
Labour market
competition
Getting the most from
people
Why do people come to work and
how can an organisation get the
most from them?
What training is
What skills do
Are people
people in
in the
the
Howneeded
do we to
best
place to use
improve
skills?
organisation
have?
motivate
people?
their skills?
Is motivation all
What about
does money?
absenteeism tell us
about motivation at
Whywork?
is treating
people fairly so
important?
What makes
people feel good
at work?
Can skills be
transferred to
What theories
different
areas ofcan
the
explain
what motivates
organisation?
people at work?
Kelloggs – a great place to
work?
Kelloggs has based its HR strategy around motivation with
the aim of making the company ‘a great place to work’.
Promotion
development
Selftheir
The company
have and
a range
of ways of motivating
opportunities
employees,
for example: Actualisation
Mutual respect
Esteem
of each
other
Employees
can buy
and sell
holiday days if they value
time off more than pay.Social needs
Flexible workplace, safe and
healthy working environment
Competitive
salary
Safety needs
Basic needs
Kelloggs – working with
everyone
Mutual co-operation between an organisation and its
workforce is vital to be successful, but achieving this is
not always easy. Kelloggs tries to do this using:
Encouraging ideas: such
Communication: from
Study leave andas a staff suggestion
formal meetings to a 200secondment opportunities:scheme and ‘Snap,
seater coffee lounge in the
helping staff to feel valued andCrackle and Save’, which
foyer for information
motivated to develop theirencourages cost saving
discussions and
skills and apply them at work.ideas.
socialising.
Managing performance
It is important
toimportant
actively
manage
people’s
It
If is
people
are well
to ensure
motivated
fairness
andperformance
in their when
roles
order
the organisation
havein
measuring
the
rightfor
skills,
and
then
managing
they to be
successful.
should
performance.
be effective
Howincan
their
this
roles
be
but how
achieved?
do we know?
Using indicators,
goals, SMART
Usingtargets
probationary periods,
and benchmarking.
appraisals, and methods of
supporting employees.
What will you learn?
After completing this unit, you will:
Understand the
importance of
managing employee
performance at work
Know how
organisations
motivate
Know the factors employees
that are involved in
human resource
planning in
organisations
Understand how
to gain committed
employee
cooperation
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