UAA/APU CONSORTIUM
LIBRARY
2008 LIBQUAL RESULTS
Number of Respondents
UAA
Undergraduate
APU
1,388
Undergraduate
100
Graduate
267
Graduate
29
Faculty
233
Faculty
27
Library Staff
33
Library Staff
1
Staff
157
Staff
14
Total
2,078
Total
171
APU Respondents by Discipline

Highest return rates were from:
 Environmental
 Marine
Studies
Biology
 Liberal Studies
 Education
 Outdoor Studies
UAA Respondents by Discipline

Highest return rates were from:
 Health
Sciences/Nursing
 Social Sciences/Psychology
 Business and Economics
 Education
Library Use Summary

APU Library Use

UAA Library Use
Questions

21 Core Questions covering 3 dimensions
 Affect
of Service
 Library as Place
 Information Control



5 Local Questions per Institution
3 General Satisfaction Questions
5 Information Literacy Outcomes Questions
APU Radar Charts
Core Questions
APU Radar Charts
Core Questions
APU Local Questions
Question Text
Superior
Using the library for research
Librarians teaching me how to effectively use the
electronically available databases, journals, and books
Inadequate
Graduate Students
Faculty
Convenient service hours
Librarians providing help that both assists in finding
the information needed now, and improves skills useful
in future information searches
The library collection provides information resources
reflecting diverse points of view
Faculty
UAA Radar Charts
Core Questions
UAA Radar Charts
Core Questions
APU Radar Charts
Core Questions
UAA Local Questions
Question Text
Superior
Ease of use of electronic resources
Inadequate
Library Staff
Teaching me how to locate, evaluate, and use
information
Convenient service hours
A secure and safe place
Timely delivery of the articles and documents that I
need
Library Staff
Library Staff
Overall Results for Core
Questions
Areas of Superior Service and
Inadequate Service
Areas of
Superiority
ID
Statement
User Group
LP1
Library space that inspires study and learning
AF
LP2
Quiet space for individual activities
AF, AS
LP3
A comfortable and inviting location
AG
LP5
Community space for group learning and group
study
Employees who deal with users in a caring fashion
AS, LS
ID
IC2
Statement
A library website enabling me to locate information
on my own
User Group
AG
IC3
IC4
IC7
IC8
Printed material I need for my work
Electronic information resources I need
Making information accessible for independent use
Print and/or electronic journal collections I
require for my work
AF
AG
AF
AG, AF, UG, UF,
AS3
Employees who are consistently courteous
LS
AS6
Areas of
Inadequacy
AF
General Satisfaction Questions
Satisfaction Question
In general, I am satisfied with the
way I am treated at the library.
APU Mean Score
UAA Mean Score
7.39 (SD 1.81)
7.63 (SD 1.46)
In general, I am satisfied with
library support for my learning,
research, and/or teaching needs.
7.15 (SD 1.72)
7.30 (SD 1.58)
How would you rate the overall
quality of the service provided by
the library?
7.34 (SD 1.48)
7.49 (SD 1.29)
Information Literacy
Outcomes Questions
Information Literacy Outcomes
Questions
The library helps me stay abreast of
developments in my field(s) of
interest.
APU Mean Score
UAA Mean Score
6.15 (SD 1.72)
6.36 (SD 1.79)
6.75 (SD 1.75)
6.99 (SD 1.64)
The library enables me to be more
efficient in my academic pursuits or
work.
6.99 (SD 1.70)
7.10 (SD 1.63)
The library helps me distinguish
between trustworthy and
untrustworthy information.
6.51 (SD 1.95)
6.53 (SD 1.83)
The library provides me with the
information skills I need in my work
or study.
6.63 (SD 1.82)
6.75 (SD 1.75)
The library aids my advancement in
my academic discipline or work.
Comment Coding
Affect of Service
Information Control
Library as Place
Other
Rating
S1 Circulation
C1 Book collections
P1 Atmosphere
O1 General
N Negative
S2 ILL
C2 E-journals,
databases collections
P2 Building/Facilities
O2 Other
P Positive
S3 Library hours
C3 Access to physical collections P3 Facilitates quiet study
S Suggestion
S4 Staff Behavior
C4 Access to online collections
Q Quotable
P4 Safety
S5 Reference services
P5 Security
S6 Classroom teaching
P6 Study space
S7 Online Catalog
P7 Ease of Use – layout
and signage
S8 Computer equipment
P8 Parking
S9 Non-computer
Equipment
P9 Other Place/Env related
S10 Policies
S11 Website
S12 Other service
Top Comment Categories
APU
UAA
General
General
Parking
Staff Behavior
Staff Behavior
Buildings/Facilities
Ease of Use – Layout and Signage
Library Hours
Atmosphere
Book Collections
ILL
Study Space
Comment Text


Representative Comments for both institutions
are available on pages 15-17 of the LibQUAL
2008 Preliminary Results Summary.
Comment spreadsheets for both institutions
are available on the library’s website under –
About the Library.
Thank You

Special thanks to the following people for
assisting with LibQUAL 2008
Carl Hild
 Marilyn Barry
 Page Brannon
 Electra Enslow
 Asia Bauzon
 Kristi Powell
 Carol Douthit
 Arlene Schmuland
 Steve Rollins
 The Library Advisory Committee

WHERE DO WE GO FROM HERE?