Ch
llo
ce
an
NOTES:
r's
n
No
er
Ov
s
s
s
ar
ye
ar
ye
s
s
ar
ye
ar
ye
ar
ye
ity
or
in
-M
i ty
or
in
M
0
5
20
-2
-1
16
11
5
10
6-
0-
d
on
e
29%
23%
9%
10%
17%
11%
sp
re
Where do you work?
Academic Affairs
Administration & Finance
Chancellor's Division (including Athletics)
Information Technology
Student Affairs
Unknown
al
m
34%
27%
13%
10%
14%
3%
o
How many years have you worked at WCU?
0-5 years
6-10 years
11 - 15 years
16-20 years
Over 20 years
No Response
t
ot
1%
1%
2%
0%
88%
2%
6%
e
Race - select all that apply
American Indian or Alaska Native
Asian
Black or African American
Native Hawaiian or other Pacific Islander
White
Two or more
No Response
Fe
1%
93%
7%
rn
Ethnicity
Hispanic or Latino
Not Hispanic or Latino
No response
al
M
35%
53%
12%
e
ef
ad
Ac
Sex
Male
Female
Prefer not to respond
Pr
m
Ad
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
n
ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
ic
i st
Di
in
em
• "Staff" includes both SPA and EPA non-faculty
Section 1. Overall Satisfaction and Engagement - % agree or strongly agree
I feel proud to say I work for WCU
I would recommend my unit/department as a good place to work
I have access to the resources I need to do my job
My work is personally satisfying
I feel that my work is directly connected to the university’s mission
I feel that WCU is a good place to work
80%
71%
75%
76%
81%
77%
81%
79%
80%
80%
86%
81%
82%
62%
68%
77%
77%
77%
88%
70%
79%
79%
76%
88%
71%
71%
80%
66%
86%
71%
85%
77%
82%
84%
90%
80%
67%
56%
56%
62%
64%
59%
83%
74%
77%
80%
86%
82%
82%
72%
77%
79%
83%
77%
62%
55%
60%
55%
60%
64%
83%
75%
77%
75%
82%
78%
82%
71%
73%
81%
86%
79%
83%
65%
70%
72%
83%
76%
74%
63%
74%
77%
74%
77%
76%
76%
86%
82%
80%
80%
67%
67%
71%
71%
71%
71%
82%
71%
77%
78%
83%
79%
Ch
llo
ce
an
NOTES:
r's
Pr
m
Ad
e
ef
n
No
s
s
s
ar
ye
ar
ye
s
s
ar
ye
ar
ye
ar
ye
d
on
e
e
ity
or
in
-M
i ty
or
in
M
0
5
20
-2
-1
16
11
10
5
sp
re
al
m
al
M
Fe
0-
o
6-
t
ot
er
Ov
rn
ad
Ac
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
n
ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
ic
i st
Di
in
em
• "Staff" includes both SPA and EPA non-faculty
I feel valued as an employee
I enjoy my work and look forward to coming to work
52%
72%
61% 46% 67% 37% 57% 36%
76% 72% 73% 49% 82% 64%
52%
76%
56% 38%
73% 52%
59% 55% 39% 37% 59%
76% 70% 65% 63% 80%
46%
67%
54%
74%
Have you seriously considered leaving your job in the past year? - % who said yes
53%
48% 50% 55% 74% 52% 54%
52%
52% 57%
47% 65% 59% 57% 39%
67%
52%
Ch
llo
ce
an
NOTES:
r's
n
No
er
Ov
s
s
s
ar
ye
ar
ye
s
s
ar
ye
ar
ye
ar
ye
ity
or
in
-M
i ty
or
in
M
0
5
20
-2
-1
16
11
5
10
6-
0-
1122
1109
1743
1386
1219
d
on
Please rank the following in order of importance, with 1 being the most important, to you as a staff member at WCU.
Each respondent's highest response = 11 points, 2nd highest = 10 points, etc. This is sum of response values.
Childcare
Community Service Opportunities
Cross-training Opportunities
Discounts for Staff
Dispute Resolution Options
e
43%
7%
47%
3%
sp
re
Do you feel that the Staff Senate is meeting the mission as you indicated in the previous question?
Yes
No
Unsure
No response
al
m
7%
4%
1%
87%
1%
o
What should be the mission of the Staff Senate?
Serve as representatives to staff
Work to improve the quality of life at WCU
Advise the Chancellor and other university committees
All of the above
No response
t
ot
88%
81%
81%
86%
82%
e
Do you feel these initiatives are appropriate for the Staff Senate? % who said yes
Staff Open Forum with the Chancellor and Provost
Staff Senate Days of Service
Discounts at local businesses
Staff Senate newsletter
Employee Emergency Assistance Fund
Fe
66%
68%
52%
84%
47%
rn
Are you aware of these initiatives? % who said yes
Staff Open Forum with the Chancellor and Provost
Staff Senate Days of Service
Discounts at local businesses
Staff Senate newsletter
Employee Emergency Assistance Fund
al
M
6%
38%
6%
12%
25%
7%
12%
e
ef
ad
Ac
Why have you seriously considered leaving your job in the past year? Please check all that apply
Retirement
Better salary/compensation package elsewhere
Want to move out of the area
More interesting work/better fit with skills and interests elsewhere
More promotional opportunities elsewhere
Family-related/personal reasons (child or elder care issues, etc.)
Curious about other opportunities
Pr
m
Ad
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
n
ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
ic
i st
Di
in
em
• "Staff" includes both SPA and EPA non-faculty
6% 7% 6% 9% 5%
34% 37% 36% 51% 36%
2% 6% 6% 14% 7%
8% 7% 15% 20% 13%
20% 21% 30% 34% 25%
5% 5% 24% 14% 5%
14% 10% 12% 9% 15%
3%
49%
5%
18%
31%
0%
13%
6%
39%
7%
7%
24%
9%
14%
6%
38%
4%
13%
25%
6%
12%
7%
40%
10%
17%
26%
7%
10%
0%
36%
3%
17%
19%
5%
14%
5% 7% 17% 12%
45% 46% 46% 22%
12% 4% 3% 4%
13% 7% 6% 8%
34% 26% 31% 14%
12% 4% 9% 6%
19% 2% 14% 6%
4%
54%
8%
21%
33%
13%
13%
7%
38%
6%
11%
24%
7%
13%
324
349
527
427
378
109
90
177
138
114
419
372
550
473
422
602
611
987
730
648
101
126
206
183
149
404
420
622
536
387
303
257
446
337
328
48
103
119
95
107
1003
937
1532
1205
1030
224
215
364
340
334
128
147
154
126
99
131
91
199
123
105
206
217
322
232
189
127
149
232
185
202
116
114
168
120
118
132
144
236
177
169
Ch
llo
ce
an
NOTES:
r's
156
322
139
163
269
222
246
423
171
211
344
339
ity
or
in
-M
i ty
or
in
M
s
s
s
ar
ye
ar
ye
ar
ye
s
219
415
216
270
422
349
n
No
20
0
5
s
363
825
348
477
704
716
er
Ov
-2
-1
ar
ye
618
1013
488
655
935
944
16
11
10
168
371
184
248
337
299
ar
ye
569 882
1045 1646
478 741
605 956
895 1483
910 1407
6-
5
e
d
on
al
m
sp
re
0-
o
144
298
168
211
279
243
t
ot
285
552
255
283
447
507
e
147
316
154
161
276
283
Fe
155
297
96
155
231
250
rn
384
686
340
444
655
550
al
M
504
913
390
555
827
783
e
ef
ad
Ac
1619
3062
1403
1809
2715
2616
Pr
m
Ad
Employee Assistance Program Services
Health Insurance
Parking
Preference Hiring within NC State System
Priority Hiring/Promotion of Current Staff
Professional Development/Training Opportunities
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
n
ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
ic
i st
Di
in
em
• "Staff" includes both SPA and EPA non-faculty
128
212
87
141
229
178
1424
2673
1245
1575
2346
2288
Ch
llo
ce
an
NOTES:
r's
91%
66%
49%
54%
69%
80%
40%
92%
44%
38%
69%
87%
90%
46%
Section 5. Diversity on Campus
Please rate your agreement with the following statements.
My co-workers are sensitive to diversity issues
WCU offers a variety of diversity related programs for staff
I feel comfortable in addressing diversity related issues in my department
My supervisor addresses diversity related issues in a timely and professional manner
Diversity is valued at WCU
I have experienced insensitivity to diversity issues while on the job
I feel that WCU is committed to diversity related issues
I feel it is important for WCU to be committed to diversity related issues
64%
48%
60%
54%
60%
27%
60%
78%
72%
53%
65%
58%
63%
23%
64%
81%
43%
40%
46%
46%
54%
22%
51%
68%
76%
64%
73%
64%
58%
24%
73%
91%
74%
49%
66%
54%
66%
34%
60%
77%
72%
51%
67%
59%
66%
34%
66%
89%
20%
51%
66%
37%
26%
26%
ity
or
in
-M
i ty
or
in
M
85%
73%
55%
58%
82%
85%
55%
n
No
88%
39%
33%
34%
88%
72%
39%
s
ar
ye
90%
48%
35%
54%
78%
81%
49%
33%
63%
52%
39%
33%
33%
s
88%
49%
38%
50%
80%
78%
45%
20
Please rate your agreement with the following statements.
I feel supported when I need to take time off for personal reasons (illness, doctor's visits, elder care, child care, etc.)
My department allows a varied work schedule (flex schedule, telecommuting, etc.)
Due to budget cuts, I often feel the need to work over 40 hours in a week to finish my work
My department supports me when I want to attend a wellness program on campus during work hours
I understand the services allowed for staff at University Health Services (per Policy 80, staff are allowed 3 visits/year)
I understand the fitness and recreational opportunities on campus
I understand the benefits provided staff in the Employee Assistance Program
er
Ov
56%
38%
54%
56%
54%
62%
59%
36%
62%
s
82%
72%
79%
72%
59%
84%
62%
39%
80%
17%
51%
52%
39%
34%
36%
ar
ye
83%
66%
71%
71%
69%
74%
74%
49%
74%
0
85%
73%
76%
85%
70%
85%
70%
48%
79%
-2
80%
68%
74%
67%
72%
79%
54%
48%
78%
ar
ye
85%
72%
82%
81%
67%
84%
74%
53%
85%
16
80%
67%
75%
73%
66%
79%
65%
47%
78%
28%
65%
51%
52%
41%
30%
s
Please rate your agreement with the following statements.
I can openly communicate with my supervisor about work-related issues
I am free to speak my mind without fear of retaliation
My immediate supervisor values my input
My supervisor is qualified to supervise me
I regularly receive effective feedback (positive and/or negative) from my supervisor
My supervisor respects me as an individual
My immediate supervisor keeps me informed on important developments at WCU
I feel that my annual performance evaluation is helpful
I have a good, effective working relationship with my supervisor
5
71%
-1
74% 60% 73% 91% 77% 54%
11
71%
19%
45%
45%
33%
24%
24%
s
24%
61%
57%
45%
37%
33%
ar
ye
25%
57%
46%
44%
41%
36%
ar
ye
10%
41%
49%
31%
31%
18%
10
5
e
d
on
al
m
sp
re
0-
o
e
27%
66%
52%
51%
42%
37%
6-
t
ot
Fe
18%
51%
34%
51%
46%
23%
rn
29%
60%
60%
40%
26%
37%
al
M
18%
39%
52%
39%
30%
30%
e
ef
ad
Ac
23%
58%
52%
44%
37%
33%
My supervisor would support me with release time if I wanted to be a part of the
Staff Senate or attend Senate-sponsored events.
29%
67%
62%
38%
35%
41%
Pr
m
Ad
If you were experiencing an issue or dispute in your workplace
and felt you needed help in resolving the issue, how likely would you be
to discuss the issue with:
A faculty member appointed part-time to help with conflict resolution
A staff member hired specifically to mediate staff conflicts
A mediator from outside the university
A WCU Human Resources representative
A WCU Legal Affairs representative
A designated faculty member serving in the Chancellor's Ombudsperson Pilot Project within the Provost's Office
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
n
ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
ic
i st
Di
in
em
• "Staff" includes both SPA and EPA non-faculty
16%
55%
45%
43%
47%
41%
29%
67%
54%
50%
42%
42%
22%
59%
51%
44%
38%
32%
73% 57%
73% 69% 65% 71% 76%
79%
71%
85%
72%
80%
77%
75%
84%
67%
48%
84%
81%
69%
76%
74%
64%
80%
67%
48%
79%
62%
43%
52%
55%
45%
64%
50%
36%
60%
82%
71%
81%
78%
73%
86%
69%
61%
83%
85%
72%
82%
76%
72%
85%
70%
45%
84%
74%
57%
65%
63%
52%
70%
54%
28%
67%
71%
57%
57%
63%
49%
66%
49%
31%
71%
84%
69%
78%
80%
67%
78%
71%
47%
76%
79%
63%
63%
63%
46%
71%
42%
33%
67%
82%
69%
78%
75%
70%
82%
68%
49%
81%
79%
44%
31%
36%
64%
54%
41%
89%
57%
40%
45%
75%
77%
44%
90%
45%
36%
56%
84%
81%
48%
81%
40%
36%
40%
74%
64%
31%
93%
54%
36%
56%
84%
85%
51%
90%
49%
44%
50%
83%
81%
46%
74%
37%
24%
37%
76%
74%
39%
94%
43%
49%
51%
77%
71%
26%
86%
49%
41%
51%
71%
69%
47%
96%
63%
25%
71%
79%
83%
42%
88%
48%
40%
49%
79%
78%
45%
51%
36%
51%
41%
54%
31%
46%
62%
60%
51%
62%
58%
63%
27%
61%
75%
70%
49%
63%
56%
61%
27%
63%
83%
45%
38%
43%
33%
48%
24%
43%
60%
66%
50%
64%
58%
59%
21%
62%
82%
66%
46%
64%
57%
59%
30%
57%
74%
57%
43%
50%
41%
59%
33%
54%
78%
54%
43%
54%
43%
57%
40%
60%
80%
65%
61%
63%
61%
69%
22%
67%
78%
63%
46%
63%
38%
42%
38%
42%
88%
64%
50%
62%
57%
63%
26%
63%
79%
Ch
llo
ce
an
NOTES:
r's
Pr
m
Ad
e
ef
n
No
s
s
s
ar
ye
ar
ye
s
s
ar
ye
ar
ye
ar
ye
d
on
e
e
ity
or
in
-M
i ty
or
in
M
0
5
20
-2
-1
16
11
10
5
sp
re
al
m
al
M
Fe
0-
o
6-
t
ot
er
Ov
rn
ad
Ac
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
n
ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
ic
i st
Di
in
em
• "Staff" includes both SPA and EPA non-faculty
Ch
llo
ce
an
NOTES:
r's
Pr
m
Ad
e
ef
n
No
s
s
s
ar
ye
ar
ye
s
s
ar
ye
ar
ye
ar
ye
d
on
e
e
ity
or
in
-M
i ty
or
in
M
0
5
20
-2
-1
16
11
10
5
sp
re
al
m
al
M
Fe
0-
o
6-
t
ot
er
Ov
rn
ad
Ac
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
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ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
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• "Staff" includes both SPA and EPA non-faculty
Section 6. Work Environment
Please rate your agreement with the following statements.
I have the supplies/materials I need to do my job effectively
I have the equipment I need to do my job effectively
I have access to the necessary continuing education/training required to do my job effectively
I get along well with the employees in my department/unit
My department/unit deals effectively with poor performance by staff
80%
79%
58%
88%
38%
89%
86%
69%
88%
43%
74%
77%
49%
88%
28%
76%
73%
42%
88%
45%
74%
71%
51%
94%
31%
89%
85%
70%
90%
48%
62%
64%
44%
77%
31%
72%
72%
53%
90%
44%
87%
86%
65%
86%
35%
69%
67%
38%
88%
33%
85%
81%
64%
90%
49%
79%
79%
63%
86%
30%
76%
67%
43%
83%
28%
74%
77%
57%
91%
34%
84%
88%
53%
90%
41%
79%
83%
63%
88%
29%
81%
79%
58%
88%
39%
Thinking about your job and your department, please indicate in rank order which of the following
causes you stress. Each respondent's highest reponse = 15 points, 2nd highest = 14 points, etc. This is sum of response values.
Coworker(s)
Decision-making processes in other departments on campus
Decision-making processes in your department
Lack of equipment, materials or training to perform well
Performance expectations unclear
Physical work environment
Salary
Staff in other departments on campus
Supervisor
Supervisees
Work is too difficult/not a good match for my skillset
Workload (too much work)
Workplace is too fast paced
Other WCU related issues
Other non-WCU related issues
1791
2875
2482
1342
1270
936
3373
1833
1378
787
403
1573
563
1443
1085
413
858
625
353
299
247
981
435
336
141
82
442
121
402
329
415
708
629
297
295
280
854
545
295
236
82
292
100
305
243
180
227
238
163
119
88
298
194
136
38
66
170
78
116
102
167
336
254
148
140
44
296
185
140
78
56
214
70
189
136
417
452
435
218
210
146
556
301
278
172
71
348
153
283
199
199
294
301
163
207
131
388
173
193
122
46
107
41
148
76
546
1051
786
570
486
314
1207
744
431
297
160
529
185
515
466
1021
1543
1334
621
577
460
1780
914
711
357
167
844
288
787
504
224
281
362
151
207
162
386
175
236
133
76
200
90
141
115
608
881
855
561
519
409
1174
635
459
230
184
560
205
487
398
517
798
679
367
333
226
925
490
366
204
104
431
129
460
305
248
402
346
161
169
121
449
219
196
113
41
204
64
174
105
177
266
262
94
111
95
366
210
185
93
25
165
95
138
109
234
462
295
134
110
44
415
250
138
119
36
195
67
171
168
122
265
169
90
142
77
268
168
116
51
26
57
30
159
84
1603
2454
2193
1205
1035
829
2988
1556
1150
691
342
1423
519
1237
969
Ch
llo
ce
an
NOTES:
r's
17%
34%
37%
3%
9%
3%
57%
26%
26%
6%
0%
17%
9%
9%
6%
16%
53%
33%
10%
8%
0%
49%
18%
14%
6%
2%
16%
2%
8%
14%
ity
or
in
-M
i ty
or
in
M
s
s
s
ar
ye
ar
ye
ar
ye
s
24%
52%
41%
11%
13%
4%
54%
11%
15%
2%
0%
24%
0%
9%
9%
n
No
20
0
5
s
18%
41%
34%
11%
11%
7%
50%
18%
12%
7%
3%
16%
3%
9%
7%
er
Ov
-2
-1
ar
ye
14%
30%
35%
19%
17%
9%
57%
16%
15%
3%
1%
19%
3%
8%
8%
16
11
10
14%
33%
45%
7%
26%
12%
48%
5%
21%
2%
2%
21%
5%
2%
7%
ar
ye
d
on
e
21%
41%
36%
11%
11%
5%
54%
16%
14%
4%
2%
18%
4%
9%
6%
6-
5
sp
re
al
m
11%
41%
30%
17%
11%
6%
53%
22%
14%
7%
1%
16%
0%
10%
12%
0-
o
13%
36%
33%
15%
23%
8%
54%
8%
23%
8%
0%
10%
0%
5%
5%
t
ot
28%
38%
36%
11%
11%
3%
49%
18%
13%
7%
2%
21%
5%
13%
10%
e
17%
60%
37%
17%
14%
0%
46%
14%
14%
3%
3%
31%
3%
6%
11%
Fe
12%
24%
36%
24%
12%
3%
42%
18%
21%
3%
3%
24%
9%
15%
6%
rn
15%
37%
41%
6%
13%
11%
61%
23%
11%
6%
0%
12%
0%
5%
6%
al
M
15%
44%
28%
12%
9%
7%
54%
15%
15%
3%
2%
17%
3%
9%
11%
e
ef
ad
Ac
17%
40%
35%
13%
13%
6%
53%
17%
15%
5%
1%
18%
3%
9%
9%
Pr
m
Ad
Percent who identified issue within their top 3 choices
Thinking about your job and your department, please indicate in rank order which of the following
causes you stress, with 1 being the most stressful.
Coworker(s)
Decision-making processes in other departments on campus
Decision-making processes in your department
Lack of equipment, materials or training to perform well
Performance expectations unclear
Physical work environment
Salary
Staff in other departments on campus
Supervisor
Supervisees
Work is too difficult/not a good match for my skillset
Workload (too much work)
Workplace is too fast paced
Other WCU related issues
Other non-WCU related issues
all
er
Ov
• If you have questions about the survey, contact
Alison Joseph (227-7239, ajoseph@email.wcu.edu)
Pam DeGraffenreid (227-7346, degraffen@email.wcu.edu)
Michelle Cooper (227-7469, mcooper@email.wcu.edu)
n
ow
kn
Un rs
i
ffa
tA
en
y
og
ud
ol
St
n
ch
s)
Te
n
tic
io
le
h
at
At
rm
ce
ng
fo
an
di
In
Fin
clu
&
(in
irs
n
n
fa
io
tio
Af
ra
vis
ic
i st
Di
in
em
• "Staff" includes both SPA and EPA non-faculty
17%
58%
42%
13%
25%
4%
67%
21%
29%
4%
0%
4%
0%
13%
0%
17%
38%
35%
13%
11%
7%
54%
17%
14%
5%
1%
19%
3%
8%
10%