Change Management
CAMP JUNE 11, 2014
Change Management – why?
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Why is it necessary?
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Why is it important?
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Proactive
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Cost effective
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Transparent
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Professional
Why isn’t it easy?
Axioms of Change
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People don’t resist change; they resist being changed…
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In all change
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Some things are new
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Some things are abandoned
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Some things stay the same
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Change resistance decreases as communication increases
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All major change events will invariably leave some people unhappy
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Without change, there is no progress
Why Resist Change?
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Fear of unknown
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Loss of control
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Lack of involvement
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Possible loss of status
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History of past change that didn’t work
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Comfortable with the status quo
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Lack of trust
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Lack of understanding of value/benefit
Driver 1 for Successful Change
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Understand
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Specifics of change
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Why, When, Where, What, How
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Project plan, schedule
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Impact
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How does it affect stakeholders
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How is it perceived by other parties
Driver 2 for Successful Change
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Skills
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Training
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Role clarification
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Policy support
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New process development
Driver 3 for Successful Change
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Environment
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Resources
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Staffing
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Clear priorities
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Managerial Support
Driver 4 for Successful Change
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Motivation
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Vision
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Involvement
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Management Modeling
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Rewards (celebrate the wins!)
Checklist – communication content
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Did we outline the reasons for the change?
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Did we explain the benefits?
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Did we communicate potential negative aspects?
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Did we state when the change takes place?
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Did we communicate how long it will take?
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Did we clarify the overall plan?
Checklist – communication process
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Did we let stakeholders know about the change in advance?
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Did we communicate clearly and frequently?
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Did we establish a communication website or reference source?
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Did we employ multiple forms of communication?
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Did we involve stakeholders in review of the communication plan?
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Did we reach the correct audience?
Checklist – skills
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Did we establish who will be impacted?
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Did we explain impact appropriately?
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Did we provide training to those affected?
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Did we consider unintended consequences?
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Did we follow up with those impacted to ensure all issues were addressed?
Checklist – environment
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Is executive sponsorship established?
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Is change appropriately prioritized?
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Is the change resourced as required?
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Staff (including backfilling)
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Funds
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Other (consultants)
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Is the organization willing to give up a lower priority to accomplish this
one?
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Did we plan for contingencies?
Checklist – motivation
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Did we develop a lessons learned from previous change efforts?
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Did we get feedback during the project and after?
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Did we provide recognition for those who made a difference?
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Did we celebrate success as a team?
Summary Change Management
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Change is inevitable if we are to succeed
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Change management recognizes that resistance is natural
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Change management approaches each change systematically
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Communication (based on full understanding)
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Skills training
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Environmental conditioning
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Ensuring appropriate motivation
Thank you and happy changing!