Change Management
 Change is inevitable if we are to succeed
 Change management recognizes that resistance is natural
 Change management approaches each change systematically
 Communication (based on full understanding)
 Skills training
 Environmental conditioning
 Ensuring appropriate motivation
Checklist
– communication content
 Did we outline the reasons for the change?
 Did we explain the benefits?
 Did we communicate potential negative aspects?
 Did we state when the change takes place?
 Did we communicate how long it will take?
 Did we clarify the overall plan?
– communication process
 Did we let stakeholders know about the change in advance?
 Did we communicate clearly and frequently?
 Did we establish a communication website or reference source?
 Did we employ multiple forms of communication?
 Did we involve stakeholders in review of the communication plan?
 Did we reach the correct audience?
Change Management Checklist (continued)
– skills
 Did we establish who will be impacted?
 Did we explain impact appropriately?
 Did we provide training to those affected?
 Did we consider unintended consequences?
 Did we follow up with those impacted to ensure all issues were
addressed?
– environment
 Is executive sponsorship established?
 Is change appropriately prioritized?
 Is the change resourced as required?
 Staff (including backfilling)
 Funds
 Other (consultants)
 Is the organization willing to give up a lower priority to accomplish
this one?
 Did we plan for contingencies?
– motivation
 Did we develop a lessons learned from previous change efforts?
 Did we get feedback during the project and after?
 Did we provide recognition for those who made a difference?
 Did we celebrate success as a team?
-
Finance and Administration Division, Tarleton State University