Revision
Last Week Revision
Lecture 1 & 2
Lecture 3
1. Why is Quality important?
1. What is competition?
2. Why is Innovation Important?
2. How best practice manufacturers become
best competitors – what can they do to (ie
capabilities) become best competitors
3. History of Quality Practice Development
3. Business process mapping approaches:
system vs process mapping
4. Quality/Innovation value add to business
improvement
4. Process modelling choice-drivers for:
• Manufacturing sector
• Service sector
5. Characteristic and capability attributes of Best 5. Key conceptual differences between
Practice manufacturers ie quality/innovation
manufacturing & service business processes
savvy manufacturers
6. Characteristic attributes of product & service
quality
More Complex Questions like:
• How can quality and innovation capabilities help manufacturers to be best competitors?
Lecture 5 – BPM
1. Management by FACTS –
evidence based mgt
Lecture 7 - Product Innovation
1. Importance of product
innovation
Lecture 8 – Process Innovation
1. Importance of process
innovation
Quality Planning Tools/Methods: 2. Requirements of
2. Quality function (process)
Information
deployment
3. Concurrent engineering
4. Visual graphic organisers as
planning methods/tools
2. Technology & Process
Innovation
Quality Control & Improvement
Tools/Methods:
5. In-process control
6. Problem Solving
7. Poka – Toke (Jap mistake
proofing)
8. Deming Cycle
9. Benchmarking
3. Types of Innovation - many
3. Product innovation IP
patent requirements
4. Search Strategies
4. Process Innovation centred
org structures
5. Product Development
Strategies – many
5. Innovation & Human Capital
6. Engagement of users
Some Qs developed by students
Week 5:
1. What does management by fact
means?
2. Explain the positives & negatives
of using quality planning tools?
3. What is concurrent engineering
and what are its benefits?
4. Identify & evaluate 3 quality
control & improvement tools
5. What are the benefits of
benchmarking?
6. Explain the stages of the Deming
Cycle
7. What measures can be taken to
improve in-process controls?
8. What is the importance of
communications in concurrent
engineering?
Week 7:
1. Explain the importance of innovation for
business
2. Compare evolutionary & revolutionary
innovation using examples
3. Compare continuous and discontinuous
innovation using examples
4. Compare open & closed innovation
using examples
Week 8:
1. What is the importance of process
innovation?
2. How does technology compliment
process innovation?
3. Discuss the 6 stages of process
innovation
4. How has forms of organization changed
by process innovation?
More Students’ Qs
Week 5:
1. Name & describe 4 TQM tools for
quality control
2. What is the purpose behind TQM
practices?
3. Explain & draw the fishbone
diagram
4. Name & describe 3 tools for
quality planning
5. Define benchmarking and explain
why it is valuable
Week 7:
1. What are the benefits of first mover
advantage?
What are continuous and discontinuous
innovation?
2. What are the 3 strategies of product
innovation?
3. What are the requirements for creating
product innovations?
4. How are users involved in product
innovation?
Week 8:
1. What is the link between innovation and
human capital?
2. What are the 6 stages of process innovation?
3. Compare and contrast the characteristics of
the old economy and new economy
4. Name 2 types of internal community practice
5. What is process innovation?
More Students’ Qs
Week 5:
1. Describe quality control and 2
improvement tools, explaining
their underlying methods
2. Describe quality planning,
explaining one of its methods
3. Explain the difference between
Deming Cycle and Benchmarking
4. Describe “evidence based”
management
Week 7:
1. Define innovation and its importance in
modern businesses’ prime mover &
sustainability contexts
2. Compare & contrast evolutionary and
revolutionary innovation
3. Why might a firm adopt a closed innovation
approach?
4. List 4 types of product development
strategies, giving an example each.
5. “Innovation is difficult to manage”. Do you
agree ? Discuss.
Week 8:
1. What is process innovation?
2. What are the different types of views of
process innovation?
3. Key success factors of process innovation?
4. What is the importance of process
innovation?
5. What are three forms of organisation?
Week 5:
Week 7:
1. What is the importance of innovation?
2. What are the requirements of innovation?
3. What are the different types of innovation?
4. What are some search strategies?
5. What are some product development
strategies?
Week 8:
1. What is process innovation?
2. How does process innovation help the
organization?
3. Why is innovation hard to manage?
4. What are the types of innovation?
5. How is innovation created?