Christine V. Bullen
Stevens Institute of Technology
Collegial Collaborators
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Tom Abraham
Cynthia Beath
Keith Frampton
Kevin P. Gallagher
Tim Goles
Kate M. Kaiser,
Stephen Hawk
Judith Simon
Kean University
University of Texas-Austin
The Marlo Group
Northern Kentucky University
Texas A&M International
Marquette University
University of Wisconsin-Parkside
University of Memphis
Motivation for Studying the IT
Workforce
 Consistent top concern of IT management
 Changing times
○ Low university IT enrollments
○ Pending baby boomer retirements
○ Migrating skills
○ Shift in function and location of IT providers
© ITWF Team
Phase 1 and Phase 2
 Phase 1 - Clients
 Skills and capabilities critical in house vs. sourced
 104 senior executives interviews– primarily SIM
members
 Wide range of sizes and industries
 Found increased use of providers
 Phase 2 - Providers
 Capabilities critical in house to serve clients
 153 senior executives online survey
 Wide range of sizes and global locations
 How do providers compare to clients?
Mission Change for IT
From
 Delivering technology-based solutions
To
 Managing process of delivering solutions
© ITWF Team
Capability Categories – both phases
TECHNICAL
PROJECT MANAGEMENT
BUSINESS DOMAIN
SOURCING
© ITWF Team
Entry Level Skills ≠ Career Success
Skills critical in house
Project Planning
Process Knowledge
Company Knowledge
BPR
Systems Analysis
Industry Knowledge
Project Leadership
Project Risk Management
Systems Design
Change Management
Skills desired in mid-level hires
Project Planning
Project Leadership
Project Risk Management
Systems Analysis
User Relationship Management
Systems Design
Negotiation
Industry Knowledge
Process Knowledge
Project Integration
Skills sourced from 3PPs
Programming
Systems Testing
Desktop/Helpdesk
Systems Design
Systems Analysis
Voice/DataTelecomm
Database Design
Continuity/Recovery
Operations
Server Hosting
OS/ Architecture & Standards
Skills desired in entry-level hires
Programming
Systems Analysis
Systems Testing
Systems Design
Communication
Voice/Data Telecomm
Desktop/Helpdesk
Architecture & Standards
Database Design
Implications for Curriculum and Hiring
 Marketplace – clients and providers
 Demanding new patterns of capabilities
 Competing for same talent pool
 T-shaped people
 Deep technical and broad client-facing skills (developers and
specialists)
 Deep client-facing and broad technical skills (analysts and
managers)
 Importance of client-facing skills increasing-especially
high-wage areas
 Project management
 Communication
 Business domain
© ITWF Team
Gartner Report Favors IT Investment
•Enterprises face challenging economic
environment 2010
•Solutions through IT
• Contribute to overall corporate results
• Reduce enterprise and IT costs
•CIOs need to be decisive and resourceful in
building an effective future enterprise
Gartner: Meeting the Challenge of the 2009 CIO Agenda
The Global Sourcing Factor
 Sourcing activities slowed 2008
 Leading providers posted losses
 Consolidations beginning
 Overall Outlook
 Positive
 Pipeline of work is good
 More smaller engagements
 Moving from “lift & shift” to partnerships for
developing IP and industry process competence
 60% of those outsourcing have aggressive
plans to expand
Global Services & NeoIT, 2009, TPI, Equaterra, Duke Ciber
Issues for Interactive Discussion
 What are your concerns?
 How to manage cost cutting? Layoffs? Hiring? Sourcing?
 Are you increasing sourcing? On-shore vs. offshore
 How has talent supply been affected?
 More talent available due to layoffs?
 More talent available postponing retirement?
 Fewer H1B visas?
 Universities low enrollments? discontinuing or merging IT programs?
 Concerned about skills pipeline?
 The “Lost Generation”
Contact Information
 Christine V. Bullen cbullen@stevens.edu
IT Workforce Collaborative
Many articles on SIM Web site under Communities tab
White papers
 Phase 1: THE INFORMATION TECHNOLOGY WORKFORCE:
TRENDS AND IMPLICATIONS 2005-2008
 Phase 2: THE INFORMATION TECHNOLOGY WORKFORCE:
IT PROVIDER TRENDS AND IMPLICATIONS 2006-2009