Case Studies at a Glance
Tablet PC
Microsoft Corporation
Bank of America
"The Tablet PC
completely
transformed the
way I work with
my remote
teammates."
Steve Curtis
Senior Vice President,
Bank of America
Customer Profile
America’s largest financial services
network
Business Goals
Increase worker collaboration
Improve worker productivity
Reduce paper documentation
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Increased productivity by 10%
Improved collaboration
Enabled paperless workday
BP
Customer Profile
"We see the Tablet PC
as a revolutionary
productivity enhancer
for BP employees ."
Simon Orebi Gann
Chief Information Officer,
Integrated Supply and
Trading,
BP
The world’s second largest integrated oil
company, with revenues of U.S.$174
billion in 2002
Business Goals
Improve employee productivity
Increase mobility and collaboration
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Increases user productivity: two devices
replace four or more items
Frees users from their offices
Promotes free flow of information and
automation of business processes
GE Transportation Systems
"This is a much more
efficient way of
collaborating with coworkers. Instead of printing
out the drawing, marking it
up by hand, and posting it
on a bulletin board, a
foreman can use the digital
pen to make adjustments to
the drawing right on the
shop floor and then e-mail it
immediately to the rest of
the team ."
Rusty Akers
Systems Analyst
GE Transportation Systems
Customer Profile
One of the world’s leading suppliers to the
railroad, transit, and mining industries
Business Goals
Improve collaboration
Improve worker productivity
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Reduction in floor leaders’ time wasted
walking between the shop floor and the
office
Improved productivity for users by 10
percent
Improved collaboration between coworkers
Saved business managers up to two hours
a day re-keying notes from meetings
Aventis
Customer Profile
“Tablet PCs have the
potential to help people
maximize their time
away from their office by
making all relevant
knowledge available at
the tip of a pen.”
Peter Loupos
Vice President, Aventis
Information Solutions
Aventis
A global pharmaceutical company
employing nearly 70,000 people
Business Goals
Bring drugs to market more quickly
Remove paper-based data collection
Improve collaboration
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Potential savings of two hours a day in rekeying drug trial data
Potential cost savings of U.S. $7,200 per
day per 100 clinical trail associates
Potential boost to chemist productivity
7 – Eleven
Customer Profile
"The Tablet PC will
allow us to reduce
resurvey work in the
field by 50 to 75
percent, saving
anywhere from $3
million to $5 million a
year."
Keith Morrow
Chief Information Officer,
7-Eleven, Inc.
The world’s largest convenience store
operator
Business Goals
Reduce cost of collecting store information
Improve worker productivity
Improve store level data
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Reduced store survey’s by 75%
$3 - $5 million in annual savings
Improved knowledge workers productivity
Best Buy
Customer Profile
“We are very excited
about this technology.
The Tablet PC can
enable the
transformation from the
tethered workstation to
the highly mobile
platform of our
corporate environment.”
Michael Frank
Director of Architecture
Best Buy, Inc..
America’s top digital technology and
entertainment products retailer
Business Goals
Improve worker communication while away
from their desks
Improve worker productivity
Solution
Windows XP Tablet PC Edition with Office XP
Benefits
Increased Mobility with the full power of
Microsoft’s most advanced operating system
New digital pen and ink technology
revolutionizes the way users interact with
their PCs
Increased mobility, Increased productivity,
without sacrifices
Auto Insurance Specialists (AIS)
Customer Profile
"The Tablet PC has a
strong potential to
revolutionize visual
documentation in auto
insurance applications
and could lead to annual
savings of several
hundred thousand
dollars."
Rick Sandweiss
Chief Information Officer, Auto
Insurance Specialists
Largest California auto insurance brokerage
with 400,000+ drivers insured
Business Goals
Streamline workflow
Improve worker productivity
Improve accuracy of data collection
Reduce costs
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Saves over $100,000 in operating costs
Electronically centralizes claim information
Improves executive productivity
Improves field accuracy and productivity
Appalachian Therapy Center
"We’ve seen at least a 25
percent increase in perpatient billing through
elimination of
‘leakage’—that is,
providing services that
either aren’t billed for or
that are incorrectly billed
for ."
Joe Black
Chief Executive Officer,
Appalachian Therapy Center
Customer Profile
Employs 25 physical therapists at four
centers; 35,000 patient visits per year
Business Goals
Improved physician and nurse productivity
More accurate patient records
Centralize patient care information
Solution
Windows XP Tablet PC Edition
Benefits
25 percent increase in per-visit billings
Better documentation of patient progress
$700,000 in additional annual billings
Better Patient Care
Hire.com
“Using the Motion
Computing Tablet PC
during the interview
process allows
interviewers to
immediately submit
feedback so that all parties
can read candidate
evaluations in real-time.”
Steve Davis
VP of Technology & Services
Hire.com
Customer Profile
A leading provider of “talent management”
software and services
Business Goals
Enhance collaboration between interviews
Improve worker productivity
Streamline interview process and improve
feedback
Solution
Windows XP Tablet PC Edition with Office
2003
Benefits
Reinforces the Hire.com brand
Helps to recruit top quality hires
Improves efficiency of hiring processes
Aids compliance with fair hiring practices
Ingolstadt Hospital
"Deployed on the ultramobile Tablet PC, the
Microsoft Office System
represents a paradigm
shift in our ability to
efficiently deliver patient
care at Ingolstadt
Hospital."
Thomas Kleemann
CIO, Ingolstadt Hospital
Customer Profile
German medical center serving a region of
500,000+ people
Business Goals
Reduce data paper data collection
Improve hospital worker productivity
Improve accuracy of medical information
Solution
Windows XP Tablet PC Edition with Office
2003
Benefits
Reduced time admitting patients to the
emergency ward by 6,000 hours annually
Reduces costs by stream-lining data flow and
waiting times for patients
Saves €31,200 in time wasted searching for
information
Improves patient care by reducing information
gaps and improving service
Solutia
"We anticipate that
[Tablet PC] will not
only speed up the flow
of information, but
also reduce errors,
saving everyone a
significant amount of
time and money."
Art Huggard
Director of Digital Strategy,
Solutia
Customer Profile
A leader in specialty chemicals
Business Goals
Use electronic version of paper forms
Reduce cost of paper documentation
Improve accuracy of clinical information
Solution
Windows XP Tablet PC Edition with Office
2003
Benefits
Easier-to-create case report forms,
contributing to an expected 50 percent
reduction in setup time for each trial
Fewer work hours required per study, allowing
Axio to complete 50 percent more studies
Fewer data collection/transcription errors to
investigate
Shorter cycle time for trial increases time
under drug patent
Market Source
“We’re primarily deploying
Tablet PCs to people who
go to a lot of meetings and
travel a lot. This group
takes advantage of the
handwriting recognition and
digital ink capabilities built
into Windows XP Tablet PC
Edition to take notes in
meetings and store them
electronically so that they
can be quickly searched or
sent in e-mail.”
Jim Hibbard
Manager of QA and Training
MarketSource LLC
Customer Profile
Recruits, trains, hires, deploys, and
manages sales representatives
Business Goals
Improve worker productivity
Facilitate mobile communication
Solution
Windows XP Tablet PC Edition
Benefits
Enhanced data accuracy
Increased sales rep productivity
Increased IT productivity
Reduced need for technical support
MIT
"The Tablet PC is a ‘killer’
Customer Profile
computer: powerful
enough to complete the
heavy number crunching,
flexible enough to keep
track of assignments and
due dates, and compact
enough to unobtrusively
take it to meetings or into
classrooms and lectures."
A leading research university with 900
faculty members and 10,000 students
Business Goals
Enhance learning experience
Increase collaboration
Foster innovation
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Powerful technology supports a
collaborative and creative design process.
Mobility enhances the student learning
experience
John Williams
Director, Intelligent Engineering
Systems Laboratory, MIT
Gentiva Health Services
"The freedom and
mobility of a pen-based
Tablet PC is particularly
suited to home
healthcare—it’s a natural
transition from paper.
Microsoft Ink performs
better than any previous
handwriting-recognition
solutions we have
tested."
Mike Hannah
Chief Technology Officer and Vice
President of Information
Technology, Gentiva Health
Services
Customer Profile
The largest provider of home health care
services in North America
Business Goals
Streamline paperwork and data entry
Improve worker productivity
Improve Patient care
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Higher worker satisfaction and retention
Increased productivity
Reduced data entry through automation
Merck
"It was exhilarating to see the
Tablet PC unlock the potential
that was in the room."
Jim Karkanias
Executive Director, Operations, CDP,
U.S. Human Health Division, Merck
“The Tablet PC allows us to
collect information efficiently
and effectively, walking
wherever we may be walking
within the halls of Merck”
Bill Keane
Vice President of Clinical
Development, Merck
Customer Profile
A leading pharmaceutical products and
services company
Business Goals
Device Consolidation (laptops and pda’s)
Improve worker productivity
Streamline clinical data collection
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Enables a versatile, flexible, natural way
to interact with a PC
Streamlines processes and increases
productivity
Improves patient contact
Anticipated return on investment within
the first year
Wachovia
"The Tablet PC is
improving the
productivity of our
project specialists by 50
percent. Now that they
can enter site data
directly into their Tablet
PCs, we estimate that it
takes half the time to
complete a survey."
Joe Adoryan
Director, CAFM Services,
Wachovia Corporation
Customer Profile
The fourth-largest bank in the United
States, with $324 billion in assets
Business Goals
Reduce the reliance on paper forms
Improve worker productivity
Avoid errors in data entry
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
$500,000 in savings annually
50% increase in productivity doing site
surveys
More accurate survey information
Swedish Hospital
The unfettered
mobility of using
the tablet PCs
provided doctors,
triage nurses, and
treatment nurses a
discreet way to
collect data from
patients during
exams and
treatment.
Customer Profile
A major Seattle area medical center and the
region's hallmark for excellence in health care
Business Goals
Reduce the reliance on paper forms
Improve healthcare worker productivity
Avoid errors in data entry
Solution
Windows XP Tablet PC Edition with Infopath
2003 and Sharepoint Services
Benefits
74% internal rate of return (IRR) and a
payback of 13 months on its investment.
Provide high-quality care for 10 percent more
patients.
Increase annual per-patient revenue at the
hospital's First Hill facility by 3 percent.
BearingPoint
“BearingPoint believes
the Tablet PC has the
potential to revolutionize
how governments
conduct business.”
Larry Herman
Managing Director, Global
Alliances
BearingPoint
Customer Profile
Provides business consulting and systems
integration to Global 2000 and government
organizations
Business Goals
Enhance productivity of highly mobile
workforce
Improve client collaboration and service
Gain competitive advantage with ability to
deliver Tablet PC-based custom applications
to clients
Solution
Windows XP Tablet PC Edition with Office XP
Benefits
Saves an estimated 50 hours per year per
consultant
Application development time slashed from 6
months to 6 weeks
Black & Veatch
“I no longer carry my
PDA, have discontinued
writing in my paper
journal, and have retired
my old PC—that’s how
satisfied I’ve been with
the Tablet PC.”
David Guyot
Chief Administrative Officer
Black & Veatch
Customer Profile
A leading global engineering, construction,
and consulting company
Business Goals
Streamline paper-based information
collection methods
Deploy solution that can survive the
technology-unfriendly environment of a
construction site
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Eliminates need to enter date twice—once
on paper form and re-entered in computer
database
Increases productivity approximately 8% on
job sites
Bechtel
“We expect the Tablet PC
to improve productivity
in the Contracts
Department, giving
Bechtel a competitive
advantage.”
David Methot
Contract Manager
Bechtel National, Inc.
Customer Profile
A global engineering-construction
organization employing 50,000
Business Goals
Automate contract distribution and
management online
Reduce time to complete and close
contracts
Improve field contract administrators
productivity
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Reduces contract close-out process by
25%, saving hours and in some cases
days
EDS
“Introducing the Tablet PC
to our work environment
provides value to EDS. The
combination of Office XP
integration, mobility, and
inking technology offers a
total package to our users
and in the future may
replace the need for a laptop
and PDA.”
James Cook
Director, Enterprise Operations,
EDS
Customer Profile
A leading global outsourcing services
company with approx. 140,000 employees
and U.S. $20 billion in revenue
Business Goals
Meet computing needs of highly of mobile
workforce
Replace multiple computing devices and
reduce need for synchronization
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
15% increase in mobile workers
productivity
Easy to deploy
Unparalleled “anytime, anywhere” mobility
Leo Burnett
“We’re ecstatic about the
efficiency gains our teams
are experiencing! LB
Works could see an
incremental $1.1 million in
annual net profit from
increased value-added
billable hours.”
Jeffrey J. Jones II
President and CEO
LB Works
Customer Profile
One of the world’s largest advertising
agencies
Business Goals
Enhance collaboration and streamline
processes
Stay ahead of the competition
Solution
Windows XP Tablet PC Edition with Office
XP
Benefits
Estimate a US $1.1 million net revenue
increase from additional billable hours
Reduces time spent on administrative
tasks including note transcription
Improves customer service with “anytime,
anywhere” access
Enhances collaboration and increases
productivity
Safeco
“The Tablet PC will provide
the real-time data entry
and mobility required to
process our claims more
quickly than our
competitors—and provide
better customer service."
Yom Senegor,
Chief Information Officer and
Senior Vice President
SAFECO Corporation
Customer Profile
An insurance and investment company
with annual sales of approximately
U.S.$6.8 billion
Business Goals
Improve claim representative efficiency
when producing accident diagrams
Reduce steps to incorporate diagrams in
claims system
Solution
Windows XP Tablet PC Edition with Office
XP and SQL Server
Benefits
Expects to increase claims representative
productivity by 10%
Estimates a two thirds reduction in time to
produce a claims diagram