MBA 992: Project Report Aparna Chandrakaladhar Reddy Table of Contents Executive Summary ........................................................................................................................ 6 1. Introduction ................................................................................................................................. 7 1.1 Industry Overview .............................................................................................................................. 7 1.2 Mission Statement ............................................................................................................................... 9 1.3 Goal ..................................................................................................................................................... 9 2.0 Operations Plan ....................................................................................................................... 10 2.1 Location and Site Plan ...................................................................................................................... 10 2.2 Flow of Work .................................................................................................................................... 11 2.2.1 Dyeing Process........................................................................................................................... 12 2.2.2 Block printing process ............................................................................................................... 14 2.3 Floor Plan .......................................................................................................................................... 15 2.4 Quality Control Programs ................................................................................................................. 16 2.5 Organizational Tasks ........................................................................................................................ 16 2.5.1 Daily........................................................................................................................................... 16 2.5.2 Weekly ....................................................................................................................................... 17 2.5.3 Monthly ...................................................................................................................................... 17 2.5.4 Yearly......................................................................................................................................... 18 2.6 Supply Analysis ................................................................................................................................ 18 2.7 Service Providers .............................................................................................................................. 19 2.8 Processes and Procedures.................................................................................................................. 19 2.9 Capital budget ................................................................................................................................... 20 2.10 Cost of Goods Sold ......................................................................................................................... 20 2.11 Operating Expenses ........................................................................................................................ 21 2.12 Working Capital Planning............................................................................................................... 21 2.12.1 Cash.......................................................................................................................................... 21 2.12.2 Inventories................................................................................................................................ 21 2.12.3 Accounts Receivable ................................................................................................................ 22 2.12.4 Accounts Payable ..................................................................................................................... 22 Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 2 MBA 992: Project Report Aparna Chandrakaladhar Reddy 2.12.5 Cash Conversion Cycle ............................................................................................................ 22 3.0 Human Resources Plan ...................................................................................................... 22 3.1 Organizational Structure ................................................................................................................... 22 3.2 Job Descriptions/Qualifications: ....................................................................................................... 24 3.2.1 Managing Director ..................................................................................................................... 24 3.2.2 Receptionist................................................................................................................................ 25 3.2.3 Sales Woman ............................................................................................................................. 25 3.2.4 Dyeing Work in charge .............................................................................................................. 26 3.2.5 Block Printing in charge ............................................................................................................ 26 3.2.6 Helper and Janitorial .................................................................................................................. 26 3.3 Recruitment ....................................................................................................................................... 26 3.4 Training Programs ............................................................................................................................ 27 3.5 Human Resource Strategy................................................................................................................. 27 3.6 Labour Costs ..................................................................................................................................... 28 3.7 Shareholders’ Agreement.................................................................................................................. 28 4.0 Marketing Strategy............................................................................................................. 28 4.1 The Marketing Mix ........................................................................................................................... 28 4.1.1 Products...................................................................................................................................... 28 4.1.2 Pricing ........................................................................................................................................ 29 4.1.3 Promotion ................................................................................................................................... 30 4.1.4 Place ........................................................................................................................................... 30 4.2 Segmentation, Targeting, Positioning ............................................................................................... 31 4.3 Competitive Analysis ........................................................................................................................ 31 4.4 Projections of Revenues and Marketing Expenses ........................................................................... 32 Table 4.2 Marketing Budget (Rupees) ................................................................................................ 33 4.5 Marketing Plan .................................................................................................................................. 33 4.5.1 The Market ................................................................................................................................. 33 4.5.2 Purchasing Patterns of Customers.............................................................................................. 34 4.5.3 Target Markets and Product Features ........................................................................................ 34 4.5.4 Sales and Profit Objectives ........................................................................................................ 35 4.5.5 Channels of Distribution ............................................................................................................ 35 4.5.6 Select Markets/Product/Service Mix.......................................................................................... 36 4.5.7 Selling and Advertising .............................................................................................................. 36 Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 3 MBA 992: Project Report 5.0 Aparna Chandrakaladhar Reddy Financial Plan..................................................................................................................... 37 5.1 Capital Requirements: ....................................................................................................................... 37 Table 5.1 Capital Requirements (Rupees) .......................................................................................... 37 5.2 Summary of Projected Income Statement ......................................................................................... 38 5.3 Summary of Projected Balance Sheet ............................................................................................... 38 5.4 Risk Analysis .................................................................................................................................... 39 5.4.1 Sensitivity Analysis.................................................................................................................... 39 5.4.2 Scenario Analysis....................................................................................................................... 39 5.5 Dividend Policy ................................................................................................................................ 40 5.6 Economic Forecasts .......................................................................................................................... 40 5.7 Ratio Analysis ................................................................................................................................... 40 5.8 Break-Even Analysis ........................................................................................................................ 41 5.9 Net Present Value ............................................................................................................................. 41 5.10 Internal Rate of Return.................................................................................................................... 41 6.0 Conclusion .............................................................................................................................. 41 Tables Table 2.1 Initial investments..................................................................................................…....20 Table 2.2 Working Capital………………………………………………………….....………....20 Table 2.3 Cost of Goods Sold Rupees)…………......................……………… ………………...20 Table 2.4 Operating Expenses (Rupees)…. …………………...........................……….………..20 Table 2.5 Cash Conversion Cycle………………..........................................................…..……..22 Table 4.1 Marketing Budget (Rupees).… ……......................................................................…..33 Table 5.1 Capital Requirements (Rupees)…….........................................................…… ….…. 37 Table 5.2 Projected Revenues, Net Income, and Cash Flows (Rupees)……......................…......38 Table 5.3 Balance Sheet.................................................................................................................39 Table 5.4 Ratio Analysis................................................................................................................40 Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 4 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendices Appendix A-Shop location: .......................................................................................................... 43 Appendix B-Process Flow Chart .................................................................................................. 44 Appendix C-Pictures of blocks, sari spread on table and finished products ................................. 45 Appendix D- Floor Plan ................................................................................................................ 46 Appendix E-Unit Cost to make one sari ....................................................................................... 47 Appendix F-Unit Cost to make one shirt ...................................................................................... 48 Appendix G- Marketing Expenses for 5 yrs ................................................................................. 49 Appendix H- Financial Plan - Base Case (In Rupees)...................................................................49 Appendix I- Financial Plan- Best Case (In Rupees)......................................................................51 Appendix J- Financial Plan – Worst Case (In Rupees)..................................................................52 Appendix K- Financial Plan - Break Even (In Rupees).................................................................53 Appendix L- Balance Sheet projections (In Rupees).....................................................................53 Works Cited .................................................................................................................................. 54 Figure 3.1 ...................................................................................................................................... 23 Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 5 MBA 992: Project Report Aparna Chandrakaladhar Reddy Executive Summary Women of age 13 -60yrs are involved in various types of responsibilities – going to colleges, offices, participating in social events etc. These women want designer casual clothes which can give them ultimate comfort at their places of work and at home, and also make them feel special and different from others. Surprisingly, there aren’t any small stores in Hyderabad selling specifically cotton clothes. Big retail stores do sell cotton saris but at enormous prices. Young women have less choice when it comes to casual wear as there are no stores specifically selling designer block printed cotton shirts for them. ADC is a designer cotton store selling cotton fabrics exclusively for women. ADC will sell designer cotton saris and cotton shirts to its customers. Designer cotton shirts will attract women of age group 13 – 30 with its enticing designs, high quality, and fabulous colors. Prices at ADC are not cheap but definitely affordable compared to big retail stores. The atmosphere, customer care and product satisfaction will create a competitive advantage for ADC. It is a good choice of place for women who want to buy designer comfort clothes while gaining a feel at home experience when shopping. ADC will also provide its customers and to the people who accompany them many value added services, such as space to relax in the lobby while reading magazines and having a sip of branded quality coffee. Marketing strategies and advertisement will play a crucial role in bringing customers to ADC in the first year of its operations as it is a women’s only exclusive designer cotton store. To achieve success ADC will have to make enough unit sales. Marketing and TV advertising in the 1st yr of its business will build brand image for ADC, which is extremely important for it to sustain in the future. ADC will place special emphasis on providing customer service and maintaining quality consistently; to achieve this, all staff members at ADC will undergo professional training and constant evaluations on a regular basis. The Managing Director will pay individual attention towards the staff and will constantly motivate and guide them in achieving their full potential. ADC’s objective is to achieve maximum sales in its new product line (cotton shirts) in the 1st yr and also increase sales in cotton saris by developing a brand image of its own. ADC wants to be recognized as the only store that comes into mind when people think of cotton fabrics. With the opening of a designer store exclusively for women, ADC will be able to capture a major share of the women’s market who wants casual wear with designer look and feel. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 6 MBA 992: Project Report Aparna Chandrakaladhar Reddy Introduction Aparna’s Designer Cottons (ADC) is a small sized manufacturing and designing clothing business that plans to set up its business in the year 2010. The business will be set up in a prime locality called Madhapur in the city of Hyderabad located in Andhra Pradesh, India. Madhapur is both residential and commercial and is a hub for many IT companies- IBM, Satyam, Infosys. And within 20 kms radius are located many prestigious schools – National Institute of Fashion Technology (NIFT), International Institute of Information Technology (IIIT), Hyderabad Central University (HCU). The business will primarily involve dyeing of colors and block printing on cotton saris and cotton shirts and ADC intends to target women and teenage girls as its customers. 1.1 Industry Overview Dyeing and block printing on fabrics is a business that can be established with a small investment which can be done either with one’s own equity or borrowing money in the form of debt from banks or through other sources. For many women who are educated, aspiring to be financially independent through self employment and who have passion for designing fabrics, this type of business might be a good opportunity for them. At Madhapur, quite few dyeing and block printing businesses have been established over a period of time. In a hurry to make profits rather than emphasizing on quality, designs, marketing techniques, and customer satisfaction, many businesses though they have generated profits in the initial phase are now in a stage of shutting down their businesses. In this locality there is only one business of this kind which has been running successfully for the past 20 yrs which would be the only competitor to ADC. The business is owned by a woman who is doing it as a hobby rather than the business way. Also her Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 7 MBA 992: Project Report Aparna Chandrakaladhar Reddy business lacks varied product lines; they just sell cotton saris. Her business doesn’t focus on proper marketing strategies and just through word of mouth she has been able to achieve success. This locality (Madhapur) has women from various backgrounds – higher middle class, rich and the neo rich. Few of them are house wives who always indulge in various activities like partying, participating in social events etc, some are highly educated women placed in high positions, some are elder women and the rest are college going teenagers. These women want clothing (saris and shirts) that gives them comfort while travelling, at work places, at colleges and even while staying in their own home. Product quality, design and colors are their priority for which they would not mind paying high price. Though there are many big retail shops selling cotton saris and shirts, because of their huge overhead costs the product becomes very costly. So many women would prefer buying at a store like ADC because they get the same product for a decent price and also in small businesses personal attention will be given to the ideas and tastes of customers. ADC: Designer cotton store for women and teenage girls is going to take advantage of this opportunity by emphasising on high quality product, by creating different product lines, and implementing good marketing techniques. Apart from targeting young and elder women, ADC will also target teenage girls through its different product line. ADC is a women only store that offers a varied collection of designer cotton saris and shirts for all categories of women (middle class to very rich) in an atmosphere designed exclusively for women. The main reason as to why the business wants to focus only on cotton is due to the presence of extraordinary features in the cotton fabric. Cotton fabric is known for its coolness, softness; comfort and is said to be the principal clothing fiber of the world. Cotton "breathes”.1 This fibre absorbs and releases perspiration quickly, thus allowing the fabric to "breathe". Its fibres’ are highly porous, making cotton clothing light and breathable, but able to be woven into any desired Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 8 MBA 992: Project Report Aparna Chandrakaladhar Reddy density. This quality also enables cotton fabric to be dyed easily, making it a natural choice for designers. Cotton is also a fabric that responds well to sewing. Its drape conforms well to the curves of the body, which makes it a brilliant choice for women’s garments. Cotton does not require the maintenance of silk or other fabrics: it does not need to be dry-cleaned and will not be ruined in a rainstorm.2 Nothing compares to the traditional Indian attire- the sari. Apparently complicated, it so subtly defines the beauty of a woman, bringing out her grace and elegance. Cotton Saris are the most favoured saris for Indian Women. One can use cotton sari as daily wear and office wear during all seasons. The owner of ADC has a strong aptitude for fashion designing and is trained in dyeing and block printing techniques. Added to this, the elegant qualities and the rich look that the cotton fabric has, had motivated her to set up this business. 1.2 Mission Statement “ADC’s enticing designs, fabulous colors and uncompromising quality will capture the feelings of the traditional and contemporary women along with the feeling of extraordinary comfort confidence, and brilliance.”- Gain the feel at home experience while shopping. 1.2 Goal The goals and objective for ADC are To be a small business but capture major share of women’s market who wants casual designer cotton clothes. To achieve maximum sales in cotton shirts in the first year of its operations. To build a brand image of its own; when women think of cotton, they should think of ADC only. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 9 MBA 992: Project Report Aparna Chandrakaladhar Reddy 2.0 Operations Plan 2.1 Location and Site Plan The store will be set up in a posh residential locality called Cauvery Hills at Madhapur. The areas surrounding this location are both commercial and residential. The motive behind choosing this location is many IT companies, Educational institutions and universities, Fashion Technology Institute, Hospitals and various other businesses are located here. As ADC is targeting teenage girls and women of age group 20 to 60 yrs, this would be an excellent location to attract women who are house wives, office going, teenage girls who are school going and university going. The shop will be set up in the ground floor and in the first floor of the building the owner who is also the manager of ADC will reside. This arrangement will help the owner to focus on the business and will also enable her to concentrate on her family needs at the same time. This location is a traffic free zone and also ample parking space will be provided in front of the shop so that at least five cars can easily be parked. For the customers to locate the shop easily, direction boards to the shop will be displayed at least in six important places starting 2kms from the shop. The entry into the shop is very comfortable with just one main gate opening into the shop. The big board in front of the shop which displays the name and the products will help customers easily locate the shop. ADC will be designed in such a way that it will give women a good shopping experience with relaxation and comfort in a home environment. As well, by being located in a posh locality the image that ADC will convey is one of prestige. As ADC will be a new building, there is no plan for new development in the first 5 years. The space that is available to ADC will not allow for major renovations or expansions in the future. Keeping in view the future needs, like addition of new equipment, addition of staff and Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 10 MBA 992: Project Report Aparna Chandrakaladhar Reddy accommodating new customers, ADC will plan well ahead and will have ample space for future additions. See appendix A for the location plan. 2.2 Flow of Work The production process will actually start from preparing the raw material for dyeing, then sun drying the fabric, next dyeing the fabric, again sun drying, next block printing on the fabric, again sun drying, and finally rolling/polishing the fabric. At this stage the saris and shirts are on display to the customers. See appendix B for the process flow chart. The entire work process involves the skill of human labour and there is no involvement of machinery in this kind of business. The work process requires various equipment – dyeing of fabric requires plastic buckets and mugs to mix colors and medium sized heavy bottomed utensils are needed to boil liquids. At the time of dyeing, for safety purposes rubber gloves and plastic shoes are worn to prevent acids and powerful agents falling on the bare feet and hands. Block printing on fabric is done on a large wooden table; the wooden printing table is long and rectangular usually about five metres in length, 120 centimetres in width and 90 centimetres in height to accommodate the length and width of a sari so that time will not be wasted adjusting the material during printing. To offer resilience during printing about 24 layers of jute are stretched taut, and fixed to the tables, covering the entire upper surface. This padding is varied to suit one’s convenience. Over this a heavy mattress is spread before printing to present a smooth surface and to absorb any colour that might drop out during the printing process. The mattress or achada is changed and washed frequently so that adhering dyes do not pass on to the new fabric. 3 Wooden blocks are used to print designs on the fabric. Blocks come in varied shapes and sizes. Before the first usage, the blocks are dipped in oil to make them soft. Blocks are then dipped into Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 11 MBA 992: Project Report Aparna Chandrakaladhar Reddy pigment colors and pressed hard onto the fabric. The fabric gets the design and color. See appendix C for a picture of Wooden blocks, sari spread on the table, and finished products. 2.2.1 Dyeing Process The raw material purchased from the supplier will be a plain white color two piece cotton fabric for the sari (sari and blouse) and a single piece for shirts. The sari will be 5 1/2 meters in length, blouse is 1 meter and shirts require 2 meters length. STEP A: Plain white saris and shirts are dipped in cold water to remove stiffness that comes naturally to the cloth and also to remove any impurities. This process makes the cloth soft and now the cloth is ready for dyeing. Two types of colors are used for dyeing- Napthol Colors (mixing is done in cold water) and VAT colors (mixing is done in hot water). The detailed method for Napthol Color mixing is described below where orange color is chosen as an example. Napthol color mixing (cold water) orange color ASTR 20gms, Water 400ml, Caustic 45 gms, TRO oil 20 gms, Caustic 14gms, Salt 300 gms The powders are mixed with TRO oil and little water and this mixture is added to hot boiling water (5 lit) and now the complete mixture is boiled for some time. Now caustic 45 gms, and salt 300 gms is mixed in 8 lit of cold water to form caustic mixture. Base color Orange G.C 10gms, HCL 12 gms + 1 lit water Alum 12 gms + 1 lit water, Nitric 5gms+ 1 lit water Mixing process for the above mixture- Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 12 MBA 992: Project Report Aparna Chandrakaladhar Reddy Orange G C is put in a mug, and is mixed with some cold water, and HCL with1 lit water, now nitric water is added and kept aside for 10 min, now alum water is added. Now one small bowl of boiled mixture containing the powders is added to the 8 lit caustic mixture. In another tub 8 lit of cold water is taken and one small bowl of orange GC mixture is added to it. Now the sari or shirt is dipped in the caustic solution for 2 or 3 min and then in the orange GC mixture for few minutes, the fabric is squeezed to remove any excess color and is sun dried. The process is the same for all napthol colors but the base colors will be changed according to the requirement (can be red, blue, green etc). The above base color process is done with orange just to give the reader a proper understanding of the process. VAT color mixing (hot water) brown color Brown 2G powder - 1.2 gms, Caustic 18 gms+ 3 lit cold water Caustic 1.8 gms, Hydroze 15 gms + 3 lit cold water Hydroze 1.8 gms, TRO oil (approx), Water 50 ml The above powders are mixed with TRO oil and water into fine paste. 10 lit of water is boiled to fifty degrees temp. Caustic and hydroze solution is added to the boiled water. Now the powder mixture is taken in small quantities and added to the boiled water. Now the sari and shirt is dipped into the boiled solution for few min until the fabric absorbs the color. Fabric is now sun dried. The process is the same for all VAT colors but instead of brown any other color can be used. (Can be red, blue, green, orange, yellow etc). The above VAT color process is done with brown just to give the reader a proper understanding of the process. VAT colors are easy to mix and less time consuming because of simple procedure. Colors like bright orange, red, dark blue and green come out very well with VAT colors. Depending upon the color requirement either of the colors can be used. The saris and shirts are sun dried after the Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 13 MBA 992: Project Report Aparna Chandrakaladhar Reddy dyeing process; they are now spread on wooden table and pins are put throughout the edges of the fabric so that the fabric remains intact. 2.2.2 Block printing process Unlike the dyeing process, block printing also requires mixing of colors. The colors used are called pigment colors that come in brand name TEXCRON pigment emulsions. Regular colors like red, blue, green, yellow etc are used, but more recently usage of gold color has become a fashion trend now. Regular colors mixing process – The ingredients required are SLN white binder (approx Qty), Asian paints clear synthetic varnish (approx Qty) and little water. To the white binder, water and varnish is mixed to make the mixture loose and then the required color is added to it in small quantities to get the desired color. Gold color mixing process – Binder 100 gms, Gold powder 20 gms Oil (approx), Fixer (approx) To the gold powder some water is added to make it into a paste, then oil and fixer are added to it. The purpose of the fixer is to see that the paint fixes properly to the fabric. Once the color mixing is ready the wooden block is dipped into the color and pressed hard onto the fabric. The block design is imprinted onto the sari or shirt. Once the color is absorbed into the fabric it is now sundried. In the final stage of the dyeing and block printing process, the saris are given for rolling/polishing for a crisp and fine look. Before the polishing stage if needed the saris and Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 14 MBA 992: Project Report Aparna Chandrakaladhar Reddy shirts are given for embroidery and other designing to enhance their look. The saris and shirts are now kept on display for the customers. 2.3 Floor Plan When customers enter the front door of ADC, the entrance leads them into a small lobby. In one corner of the lobby there will be a small shelf where the customers can leaves their shoes. This arrangement is to maintain hygiene and cleanliness in the shop. In the other corner drinking water facility will be set up and in the other corner a small rack for magazines and news papers will be set up. There will also be provision for setting up a Bru coffee machine. There will be space for six to eight chairs. Sometimes men may accompany their wives but they may not want to enter the display area, so they can be seated in the lobby. The lobby will be the first room in the shop where customers and the people accompanying them can relax while having a cup of machine coffee and reading magazines. While men are relaxing in the lobby, women can enjoy their shopping inside. The lobby will lead into a room where billing counter is setup on one side of the wall and the other wall will have laminated pictures of the various designs created in the shop. For customers to get a feel of the fabric, designs and colors, few saris and shirts will be hung from the ceiling to the floor from the four corners of the room. This room will have two doors; one door will take the customer to another big room which is used for the display of saris and shirts. One wall of this room will have a big shelf with a strong lock to store raw material (fabric). The other two big walls will display cotton saris and shirts hung on hangers. This display unit will not be closed with shelves because the customer can easily pull out the stuff from the hangers and can easily put them back into place. On the other wall a big board will be displayed that gives valuable information to the customer about maintaining the fabric, washing instructions, ironing methods. The other door of the billing room will lead into the main work Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 15 MBA 992: Project Report Aparna Chandrakaladhar Reddy area where customers are not allowed. This area is divided into two rooms- One room will have huge space enough to set up four wooden tables for block printing. Again many shelves are built to store printing colors. There will be provision for an ironing table in one corner. The second room is small and is used for dyeing purpose. The corner of the room will have tap facility as dyeing requires lot of water usage. The dyeing room will open into a big backyard where fabrics are sun dried. The patio of the building can also be used for this purpose. See Appendix D for the floor plan. 2.4 Quality Control Programs ADC will not need ISO or HACCP, but will have its own rules and regulations to ensure quality and consistency with each product manufactured. 2.5 Organizational Tasks 2.5.1 Daily The operating hours for ADC are: Monday – Saturday 9am – 5:30pm, and sunday is a holiday for all the staff. During the first year of the operations of the business the owner will take full responsibility to design, supervise, and coordinate the various aspects related to the business. As business progresses into the second year the staff will be encouraged to participate in all activities of the business (for e.g., the dyeing employee will be asked for any suggestions on colors, like wise block printing worker will be asked for any ideas on designs ). The owner will be the first person to open the shop and all the other staff will follow. The shop will first be cleaned by the person responsible. Designs will be created by the owner beforehand. She will tell the dyeing worker regarding how many saris and shirts need to be dyed each day and the required colors. The worker will now start the dyeing process. The block printing worker will be given design sheet that has clear information regarding the designs which have to be printed on Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 16 MBA 992: Project Report Aparna Chandrakaladhar Reddy the fabrics along with the color combinations. The worker in charge of sun drying the fabrics will act as coordinator between the dyeing and block printing workers. Once dyeing is in process the fabrics are sun dried by the person and then given to the printing person. This is a rotation process. The receptionist will be responsible for setting up the lobby like change of newspapers, changing water, and answering phones from the suppliers and customers, welcoming the customers, handling cash, receiving stock and storing it. The sales woman will assist the customers in purchases, customer service, and will ensure that each customer is comfortable and their needs are met. At the end of each day the owner will check all the bills for the sales done and the money will be deposited next day morning into the bank account. The owner will close the shop after all the staff leave. Throughout the day the owner will supervise the staff and their duties. The staff will have two short tea breaks each 15 min and a 1hr lunch break every day. 2.5.2 Weekly Each week tasks such as reviewing the employee’s productivity and performance will be looked upon and any improvements will be advised. Long term tasks such as marketing and financing will be looked over and reviewed as needed to ensure that everything is running smoothly for ADC. 2.5.3 Monthly At the beginning or end of each month, the owner of ADC will order the supplies needed and the bills will be paid out immediately. The business performance throughout the month will be analyzed and any changes will be implemented. Month end sales will be analyzed. Marketing efforts will also be analysed for that month and the future months and altered as needed. The marketing for future months will be determined and continuously worked on throughout the year. At the end of each month all the bills related to sales and raw material purchases will be sent to Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 17 MBA 992: Project Report Aparna Chandrakaladhar Reddy the accountant. Employee performance will be reviewed every month, to ensure that each employee is aware of their performance at ADC and learn what areas they exceed in and need to work on. Performance reviews will also be used as important measures when determining wage increases for each employee. Most importantly feedback will be taken from the customers that would be very helpful for ADC to make improvements in the future. 2.5.4 Yearly At the end of each year financial statements are prepared by the accountant. Depending on the profits made and feedback received from customers, and trends in the society, changes will be considered for the next year. After all of the financial analysis has been done, the owner of ADC will do a competitive analysis on prices and will determine appropriate price changes depending on various factors. Marketing strategies will be developed for the next year. Once the owner has decided what all needs to be done for ADC, a budget for the upcoming year will be developed and will determine how much can be spent on each area of the business and what needs to be cut. 2.6 Supply Analysis ADC will have two suppliers for its business – one who supplies fabric and one who supplies dyeing colors and pigment colors. The raw material for saris and shirts will be supplied by one of the best suppliers from Mumbai. For dyeing and block printing colors, the supplier will be a local person who specializes exclusively in fabric colors. The order for raw material is placed to suppliers by phone and the material is sent through transport. Administrative supplies, such as paper, pens, scissors, painting brushes will be purchased from a stationary store in the city. Other miscellaneous supplies will be purchased from the appropriate local store in the city. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 18 MBA 992: Project Report Aparna Chandrakaladhar Reddy 2.7 Service Providers This usually represents services provided to the business, not by the business. This looks like a desription of your human resources.ADC will have the following staff in its first three years of operations. Staff will include only women and will not be a combination of both men and women just to avoid any social problems and other nuisances. 1 Managing Director who will be in charge of the operations and the overall management of the business 1 woman for dyeing process and 1 woman for block printing 1 helper will sun dry the fabrics and will also do other minor jobs like ironing, and cleaning the shop. 1 Sales woman will be in charge of showing the products to customers and will also supervise the work going on in the work area when customers are not around. 1 receptionist will be in charge of billing, collecting raw materials from suppliers and storing them and attending phone calls. These numbers are for the start up of ADC clothing store and will increase as the demand for the products increases. 2.8 Processes and Procedures ADC will hire women with minimum qualification and good communication skills for the post of sales woman and receptionist. Preference will be given to people who can speak in Hindi apart from the native language. The other staff involved in the main work process need not be qualified but should be trained well in the dyeing and printing process. Highly enthusiastic Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 19 MBA 992: Project Report Aparna Chandrakaladhar Reddy people having aptitude to learn will be preferred because final outcome of the product depends entirely on these people. 2.9 Capital budget All financial figures in rupees. Table 2.1 Initial investments Shop setup costs Block Printing Table Furniture Wooden blocks Machinery Total capital budget 1,00000 40,000 10,000 10,000 18,000 1,78,000(one lakh seventy eight thousand rupees) The proposed levels of working capital is as followsTable 2.2 Working Capital: Cash Inventory on hand 15,000 53,100 Total Working Capital 68,100 2.10 Cost of Goods Sold Expected cost of goods sold in year one is as follows (for sales of 7, 50,000 (saris) & sales of 4, 28,400 (shirts) Table 2.3 Cost of Goods Sold (Rupees) Unit cost of one sari 513.5 Qty of saris sold 1000 Cost of goods sold for saris 5,13,500 ( cost times no. of units sold) Unit cost of one shirt 229 Qty of shirts sold 1260 Cost of goods sold for shirts 2,88,540 (cost times no. of units sold) How are unit costs determined – where do you show the detail for calculating each unit cost? See appendix E & F for unit costs of sari and shirt Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 20 MBA 992: Project Report Aparna Chandrakaladhar Reddy 2.11 Operating Expenses The expected operating expenses for ADC in the first year are as followsTable 2.4 Operating Expenses (Rupees) Bank charges Accountant fees Electricity Insurance Postage Printing & Stationery Repairs & Maintenance Telephone charges Transportation Water charges General Expenses Car Maintenance Coffee machine rent Gas charges Waste disposal charges 6,000 3,000 36,000 3,000 500 10,000 5,000 10,000 8,000 6,000 1,000 12,000 24,000 4,000 1,500 How are these costs estimated? Fixed vs variable? Total 1,30,000 (One lakh, Thirty Thousand Rupees) 2.12 Working Capital Planning 2.12.1 Cash ADC will need around Rs 15,000 in cash at the start of the business to pay bills for water, telephone, electricity, salaries and other small maintenance. Throughout the year the cash generated from the profits will be used to bear all the expenses related to the business. Each day all the cash will be deposited in the bank account. 2.12.2 Inventories Raw material for cotton saris and shirts will be ordered once in a month. This will lessen the volumes of inventory that needs to be stored and reduce the amount of storage space needed. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 21 MBA 992: Project Report Aparna Chandrakaladhar Reddy During the first year volumes of raw material will be an estimate and as days go by, ADC will be able to better predict how much has to be ordered for each order. 2.12.3 Accounts Receivable ADC will not have any accounts receivable; all products will be paid for when it is purchased by the customer. 2.12.4 Accounts Payable ADC will not have any accounts payable policy because the supplier will be paid immediately after the raw material is purchased. Every month when the raw materials for fabric and colors are purchased, immediately the supplier will be paid by cheque or cash. 2.12.5 Cash Conversion Cycle The following is the cash conversion cycle for ADC Table 2.5 Cash Conversion Cycle Average Days Inventory Average Collection Period Average Days Payables Cash Conversion Cycle 3.0 30 0 0 30 Human Resources Plan 3.1 Organizational Structure The staff at ADC clothing store will consist of a Managing Director, 1Receptionist, 1Sales woman, 1 employee for dyeing process, 1 employee for block printing,1 employee for sun drying and doing other small tasks including cleaning the shop. The Managing Director will be responsible for running the company starting from operations to sales and will ensure that ADC has all that it needs in order to be a successful business. The receptionist will be the person who Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 22 MBA 992: Project Report Aparna Chandrakaladhar Reddy is responsible for receiving raw materials, ordering them when needed and also storing them. The receptionist will also distribute the raw material needed for the whole month to the respective workers. The workers will stock their raw material in their work areas where shelves are provided. The sales woman will handle customers and show them saris and shirts in various designs and colors and will also help customers in choosing the right color and design that best suits them. In the absence of customers, the sales woman will also help the receptionist in handling the stock and will also supervise the dyeing and printing workers. The workers involved in the dyeing and printing process will not handle any other tasks other than their respective duties. But the employees in the front area will do overall supervision in their free time. In the absence of the managing director, the three workers in the back area will report to the front area employees. The other workers involved with ADC are- 1 rolling/polishing person, 1 embroidery woman. But these people will come now and then and take the products to their places, finish the jobs and will bring them back to ADC. The following is the organizational chart for ADCFigure 3.1 Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 23 MBA 992: Project Report Aparna Chandrakaladhar Reddy 3.2 Job Descriptions/Qualifications: 3.2.1 Managing Director The entire business and all the employees will rely heavily on this person, so the managing director must have very good knowledge and experience in dyeing and block printing, as well as should be able to manage the business taking into consideration various aspects like HR management, Finance, Marketing. She should also possess good communication skills and has to be very interactive and outgoing personality. As the business will be completely customer focussed the managing director should be able to generate high customer satisfaction. The Managing Director is responsible for ensuring that the business has the necessary resources, staff, equipment, etc to carry on business on a daily basis. She is the sole person to hire and fire workers. The Managing Director is well qualified with an MBA degree and has strong aptitude for fashion designing. She also has good amount of experience in dyeing and block printing processes. All these years she has developed good rapport with many women who are mostly Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 24 MBA 992: Project Report Aparna Chandrakaladhar Reddy her friends, family friends, and relatives. Her networking abilities will bring in many customers to ADC. 3.2.2 Receptionist The Receptionist will play an important role at ADC. She is the first person whom the customers see and interact with when they enter ADC and so she should be very appealing, outgoing, smart, responsible, disciplined and organized. Preferred experience required for this position includes good communication skills, maintaining cash register and writing bills, good control over inventory and supervising ability. The primary responsibilities of the receptionist include making orders to suppliers over phone, answering phones, customer service, and administrative tasks like depositing and with drawing cash from the bank. 3.2.3 Sales Woman When customers enter the display area, it is the responsibility of the sales woman to see that the customers feel at ease and are seated comfortably. Most of the times customers move around to see the saris but elderly people prefer seeing them while seated. The sales woman will pay special attention to these people by bringing the products to them. Another important duty of sales person is to see that customers achieve satisfaction. And this is achieved by helping them choose the right color and design that best suits them, taking care of their personal needs like serving water, coffee etc, asking for any suggestions and explaining them about the maintenance of the products and so on. In the absence of customers, the sales woman will also help the receptionist in handling the stock and will also supervise the dyeing and printing workers. The sales woman and receptionist will also attend the embroidery person, rolling person who will bring back the finished products to the store once their work is done. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 25 MBA 992: Project Report Aparna Chandrakaladhar Reddy 3.2.4 Dyeing Work in charge The employee involved in the dyeing process will not handle any other tasks other than dyeing the fabrics. Experience for this position will include-the person should be trained in this area and will not require any other qualification. But she has to be very active and innovative in her work. She will be supplied with all the colors required for that week. Every morning she will be given a design sheet by the managing director who will explain her in detail how many saris have to dyed for the day and what colors she has to use. In the absence of the managing director, she will report to the front area employees. 3.2.5 Block Printing in charge The block printing person will not handle any other tasks other than block printing on fabrics. Experience for this position also includes that the person should be well trained in this area. No other qualification is needed for this position. Every morning she will also have a discussion with the managing director regarding the designs and colors. She will also report to the front area employees in the absence of the managing director. 3.2.6 Helper and Janitor The only responsibility of helper is to help the other staff in the store whenever required like drying the saris, collecting them and giving them to the printing in charge, cleaning the shop, ironing the clothes and other miscellaneous tasks. But as business expands and production increases her responsibility will include helping the staff only. Janitor will be employed to take care of the cleaning duties. 3.3 Recruitment Recruitment of employees for ADC is not a difficult task because there are many unemployed women who are trained in these areas through government self employment training programs. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 26 MBA 992: Project Report Aparna Chandrakaladhar Reddy Methods of recruitment will consist of visiting these training centers and talking to people directly. Advertising will also be done through newspapers, and by word of mouth. Women will definitely show keen interest to work at ADC because they feel safe and secured working in an environment where all the employees are women. ADC will start with few employees and will recruit more as the business expands. 3.4 Training Programs Dyeing and block printing processes are very crucial for ADC‘s success. ADC will recruit people who are already trained in dyeing and block printing techniques. But to ensure that the employees have achieved perfection, ADC will employ a professional trainer who will train the dyeing and block printing people in a professional manner. This will take place only at the initial phase of the business. These people who are well trained now will train the new batch of employees themselves or if needed, the trainer will be called again. 3.5 Human Resource Strategy The culture and environment at ADC will be welcoming and encouraging for its employees. All the employees including the Managing Director will work together as a family. ADC will work with each employee individually and as a team to ensure that everyone is meeting their best potential. ADC’s professional approach to business will bring seriousness, discipline, and dedication in the employees which will in turn help them to take up their careers seriously. Employees will also have lot of flexibility and freedom and will be encouraged to share their personal problems with the Managing Director. This will build confidence and trust among each other. The Managing Director will pay individual attention to each employee on a regular basis, this will provide the employee with support and they will work together on areas that needs improvement; thus resulting in accountability and loyalty to each employee. All employees are Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 27 MBA 992: Project Report Aparna Chandrakaladhar Reddy accountable for what they do; this will make them feel that they are the bosses for their own work. 3.6 Labour Costs All the employees are paid on a monthly basis. To start with, the receptionist is paid Rs 2000, sales woman is paid Rs 2000, dyeing in charge is paid Rs 1500, block printing in charge is paid Rs 1500, helper and sweeper are each paid Rs 1000. Though dyeing and printing are very crucial for this business their wages are lower compared to front area employees because the receptionist and sales woman positions require educational qualification. But incentives are given to employees (dyeing and printing) who perform well and also suggest new ideas. To motivate and make the employees happy once in every year employees will be given small house hold appliances as gifts. The Managing Director has many different responsibilities and does not have a laid out schedule; she will work as much as required to ensure that the employees are happy, customers are satisfied and the business runs smoothly and successfully. 3.7 Shareholders’ Agreement ADC is a private business owned and managed by a single individual. The managing director will hold the entire shares of ADC. 4.0 Marketing Strategy 4.1 The Marketing Mix 4.1.1 Products ADC will sell designer cotton saris and cotton shirts for women. The raw material which is a plain white fabric is processed and designed at the shop. The fabric, dyeing colors and block printing colors used to make the final product are of very high quality. In spite of regular use of Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 28 MBA 992: Project Report Aparna Chandrakaladhar Reddy the sari and shirt over a period of 5 yrs, the fabric will still retain the new look. May be the fabric might experience wear and tear over a period of time depending on the usage but the colors will remain intact. Women who use ADC’s products will have product satisfaction in terms of quality, design and colors for a minimum period of 5yrs. ADC will attract customers by changing the designs and colors on a regular basis to keep up with fashion trends and customer likes and dislikes. ADC’s customers can find similar products (cotton saris) in big retail shops also but because of their huge overhead expenses their prices are very high. Along with the cotton saris they will also sell many other products like silks, georgettes etc because of which there might be limited choice in cotton saris alone. In big shops it is also not possible to pay attention to each and every customer taking into consideration their likes and dislikes. Moreover these big shops do not have their own workshops for designing; they buy in bulk from wholesalers for a cheaper price and sell the products for premium prices. As ADC will sell only cotton saris and shirts, women who want to buy them will have a lot of choice within the specific product line. And also customers will gain a relaxed and feel at home experience while shopping because of the personal attention given to each customer. Their likes and dislikes will be taken into consideration. Their ideas with respect to designs and colors will be pooled up and changes will be made in the future. Most importantly, as all the employees in ADC are women, customers will feel extremely comfortable to converse with them. 4.1.2 Pricing Compared to the big retail shops ADC’s prices are comparatively lower but when compared with similar small stores ADC’s prices are a bit higher because it is a designer shop that will give its customers a different experience in terms of high quality in fabric and colors, enticing designs and also offers a new product line (cotton shirts) which other small stores do not have. And most Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 29 MBA 992: Project Report Aparna Chandrakaladhar Reddy importantly designing is the sole responsibility of the owner of ADC who has good experience in fashion designing. This is definitely an added advantage as ADC will not compromise on the quality of designs. ADC’s shop set up and design, customer service, presence of women employees will attract customers due to which they wouldn’t mind paying slightly higher price. ADC will have a professional component in every aspect of the business starting from shop design, receiving the customer, helping them choose the products, communicating with them efficiently, encouraging suggestions from customers etc. There is no discount policy in the store as prices are appropriate to the product. The prices at ADC will generally remain the same but they will increase with increase in wages, raw materials, inflation, etc. For ADC to cover its expenses and to generate profits always increases will be evaluated on an annual basis. 4.1.3 Promotion ADC’s clothes will give ultimate satisfaction and confidence to the person who wears it and this is possible by maintaining high quality in its enticing designs, mind blowing colors, great customer service and achieving 100% customer satisfaction. The products that ADC sells to its customers will give them the image and status of being a confident and brilliant person. Women wearing ADC’s clothes are sure to be the centre of attraction anywhere they go because of the colors and designs on their clothes. When people hear the name ADC the image of quality, status, great customer service, 100% guaranteed customer satisfaction will be associated with it. This will be the store for women to frequently visit when they are preparing for a party, formal meetings, informal get together, travel, festivals, or for even regular casual wear. 4.1.4 Place ADC will be located in a posh residential locality, Cauvery hills at Madhapur in Hyderabad. This location will be ideal for ADC as it is located within close proximity to many offices, IT offices, Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 30 MBA 992: Project Report Aparna Chandrakaladhar Reddy banks, colleges and universities in Hyderabad. As well, there are many modes of transportation in this area like buses, autos, taxis. It is also easy for the customer to locate the shop because this area is well known to everybody. ADC’s target market has an above average house hold income of 12 lakhs rupees and higher. 4.2 Segmentation, Targeting, Positioning ADC’s target market is women of age group 13 - 60. Young women of age 13 to 21 are still pursuing education and do not have purchasing ability and so will depend on their parents to purchase clothes at ADC. These young girls and women always want to look beautiful by wearing fashionable clothes and also want to gain a high image among their friends, colleagues. But they also want to look dignified in the society; ADC’s clothes will create this value proposition to them through its designs, colors. Mothers always want their daughters to look good and special in the eyes of the society. ADC’s cotton shirts will be a good choice for them. Women of age 25 and above are married and well settled. Many of them are educated and earning while some of them are settled as house wives and are dependent on their husband’s income. All these women whom ADC is targeting belong to middle class and upper middle class families who have high disposable income. These women buy clothes regularly to maintain fashion and want to improve their self image among their friends, relatives. These women are willing to pay a slightly higher price than other stores to gain the great experience that ADC will offer to them. 4.3 Competitive Analysis ADC has only one direct competitor Vasundhara saris and many other indirect competitors like big retail shops who also sell cotton saris. ADC will not be effected by the retail shops because there method of doing business is altogether different- have big set up, offer different products, Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 31 MBA 992: Project Report Aparna Chandrakaladhar Reddy have discount policies, have men and women employees, less scope for providing individual attention to customers, difficult to make changes according to customer suggestions, high prices due to high over head costs and have less privacy for women customers. If a woman wants to buy cotton saris and shirts, ADC will be the right place to buy them because it is specializing exclusively in cottons and provides many color and design options to its customers. And women who buy saris also want to buy cotton shirts for their daughters. In a way ADC’s cotton shirts will gain big recognition through these women. ADC’s direct competitor vasundhara sari’s is owned and managed by a woman. Her shop is located in one of the posh localities of Madhapur and she has been successfully doing her business for the past 20 yrs. But what differentiates her business and ADC’s is mainly in the way of doing business. She has gained recognition just through word of mouth, offers only single product (cotton saris), shop set up is not as appealing as ADC’s and does not emphasize on innovation. The owner of ADC has a strong aptitude for fashion designing which will help her to be more creative in bringing out new designs and also her MBA qualification will help her to manage the business in a professional way. ADC’s new product line (cotton shirts for young women) will gain huge recognition within no time because there is no one else in this segment of the market offering this product. Also in the first year of its business ADC will investment more on marketing strategies as this will make people aware of what ADC does. 4.4 Projections of Revenues and Marketing Expenses The revenues for ADC are dependent upon unit sales of saris and shirts. As cotton shirts are a new product line, ADC expects to generate big sales in this product line through TV advertising and marketing. Shirts revenues are based on selling 70% of the total shirts produced in first year to 75.2% in the fifth year. As there is already one competitor selling cotton saris, sales in this Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 32 MBA 992: Project Report Aparna Chandrakaladhar Reddy product line may not reach the same level as shirts immediately. Saris revenues are based on selling 56% of the total saris produced in the first year to 60% in the fifth year. To reach and maintain these projected sales, the marketing of ADC becomes very important. The promotional material will be used many times throughout the year whereas TV advertising will be utilized in the opening year during the first couple of months to create awareness of ADC. Organizing exhibitions will be done once in a year. This is the place where one can find big gathering; ADC expects to achieve extraordinary sales during this time. The following is a chart of the marketing expenses in the first year of ADC’s operation- Table 4.1 Marketing Budget (Rupees) Advertising: Television 20,000 Promotion: Brochures Business cards Fliers In-house advertising Exhibitions Inauguration expense 2,000 500 1,000 3,000 15,000 20,000 Total 61,500 See appendix G for a detailed copy of the marketing budget for the projected 5 years. 4.5 Marketing Plan 4.5.1 The Market ADC will have huge potential for its products from women. Women love cotton saris and shirts because they give them comfort, elegance and a dignified look. And it is supposed to be the best Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 33 MBA 992: Project Report Aparna Chandrakaladhar Reddy clothing for casual wear and small parties. Cottons are supposed to be cheaper than silks but even cottons are costly in big retail shops. For this reason women will prefer a store like ADC where they can get good cottons at a reasonable price than the retail shops. Economic recession and other factors will not affect the purchasing power of customers because clothes are not high value commodities, but are day to day necessities. 4.5.2 Purchasing Patterns of Customers As cotton saris and shirts are perfect attire for casual wear at home and outside, for small parties, social gatherings, for work places and colleges, women tend to buy them frequently. On every visit to the store, on an average a customer buys a minimum two saris. Women who buy saris for themselves will also think of buying cotton shirts for their college going young daughters. Working women and college going young women always want to add new clothes to their ward robes. Women do not invest heavily on party clothing because they do not happen every day. And also saris and shirts are great gifts to women of any age. For anniversaries, for festivals, for house warming, for weddings etc women like to gift their friends and family members with these saris and shirts. So women in India always have an occasion to buy these products. Most importantly customers will find at ADC the same cotton saris that big retail shops have but for an affordable price. And also there aren’t any stores offering exclusively block printed cotton shirts that can be worn on pants and skirts. So, for teenage girls and young women ADC is a very good option to find shirts with different designing concept that suits their purposes. 4.5.3 Target Markets and Product Features ADC’s target market comprises of working women, school going girls, college going young women, and house wives who involve in social events and gatherings. All these women prefer cottons for their casual wear because they are extremely comfortable and easy to maintain. But at Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 34 MBA 992: Project Report Aparna Chandrakaladhar Reddy the same time they do not want a too casual look. ADC will provide them casual wear that has a stylish look with attractive designs which they can wear for two purposes - casual and also small party wear. ADC’s niche market is working women, college girls and school going teenage girls because they are the ones who always want to look good and special in the eyes of their colleagues, friends and society and so frequent the stores. Each customers experience at ADC is very important. Customer service, spacious sitting area in the lobby, news papers and magazines, branded quality coffee and drinking water facility will provide the customer and the people who accompany her, a comfortable and relaxing experience while shopping. This will make ADC gain competitive advantage over its competitor. 4.5.4 Sales and Profit Objectives The main objective of ADC is to achieve high level sales through its new product line (cotton shirts) in the first year of its operations. And also ADC is targeting a consistent level of sales and profits. To achieve this target it will strongly emphasize on advertising and marketing to attract new customers. In the first year it will achieve on an average 60% sale in saris and 75% sales in shirts but very soon ADC will achieve 80% sales through its rigorous marketing and advertising strategies. 4.5.5 Channels of Distribution ADC will use different distribution methods such as TV advertising, brochures, fliers, cross promotions, and networking. These methods will help ADC to reach large number of people. Brochures are good channels for cross promotions as they contain all information about ADC; these will be handed over to suppliers, customers and other guests who will in turn promote them in the places they visit. Exploiting tele-media will help ADC’s products reach the customer directly. ADC strongly believes that “one satisfied customer brings back thousand new Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 35 MBA 992: Project Report Aparna Chandrakaladhar Reddy customers”, so word of mouth marketing also plays an important role for ADC to get new customers. 4.5.6 Select Markets/Product/Service Mix ADC’s goal is to continue being a small store selling specific products (cotton saris and shirts), but wants to capture working women and college going girls segment of the market who are just looking out for these products. The feel at home experience that customers gain at ADC will not be easily copied by the competitor. ADC’s shop design, customer service, ambience, hospitality, and training of employees are a result of huge effort and cannot be easily imitated by others. To open a new store is quite easy; anybody can do that but to run the business successfully and to be able to gain sustainable advantage is not an easy task. Finding an appropriate location, having good contacts with people, having passion and interest for designing, having business knowledge, finding human resources and training them, satisfying customers constantly, motivating employees are all important elements in order to start and continue this type of business successfully. Many of the businesses of this nature were in fact closed after some time by their owners just because they were not able to manage these fundamental things. 4.5.7 Selling and Advertising The owner of ADC already has good networking with many people who are her friends, family friends and relatives. These are the people who are aware of and looking forward towards the opening of ADC because they know well in advance, the interest and passion that the owner has towards fashion designing and they are sure that ADC’s owner will offer them something different and unique. These people are the first customers to ADC and will contribute to ADC’s advertising strategies because through word of mouth they will bring new customers. ADC’s advertising program will begin big with the inauguration of the store. This inauguration event Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 36 MBA 992: Project Report Aparna Chandrakaladhar Reddy will be advertised in TV, posters will be pasted in all offices, colleges, schools, and other institutions in this area and the surrounding colony’s, brochures will be posted to known people who are living away from this city, fliers will be dropped in all the houses in this area. These initial advertising techniques will certainly reach many people and will give them the first glimpse of ADC’s business. To meet ADC’s objectives, employees will play a crucial role. They will be trained and motivated through staff incentive programs to ensure that they provide consistent customer satisfaction and quality in services constantly. In the first year of its operations advertising will play a crucial role to bring in customers. In the next few years more and more customers will walk in through word of mouth, net working, and in-house advertising and cross promotions. Once in a year during the months of May and June, ADC will organize sari exhibition at Nellore; this place is very familiar to ADC’s owner. This place is very hot for most of the time in a year and is well known for rich business people and doctors who have high disposable income. And women in this place are high fashion lovers and spend a lot on clothes. ADC will utilize this opportunity and will achieve maximum sales in this location. 5.0 Financial Plan 5.1 Capital Requirements: ADC will require a total capital investment of approximately three lakh rupees. As this is not a huge amount, the capital requirement will be raised through equity only. The capital requirement is listed as followsTable 5.1 Capital Requirements (Rupees) Debt Financing Equity Financing Total Financing 0 3,00,000 3,00,000 Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 37 MBA 992: Project Report Aparna Chandrakaladhar Reddy The equity requirement will be met by the owner of ADC from her personal account. 5.2 Summary of Projected Income Statement The revenues for ADC are dependent upon unit sales of saris and shirts. As cotton shirts are a new product line, ADC expects to generate big sales in this product line through TV advertising and marketing. Shirts revenues are based on selling 70% of the total shirts produced in first year to 75.2% in the fifth year. As there is already one competitor selling cotton saris, sales in this product line may not reach the same level as shirts immediately. Saris revenues are based on selling 56% of the total saris produced in the first year to 60% in the fifth year. But through its rigorous advertising and marketing strategies, ADC will achieve maximum sales in saris also. The following is the total revenues, net income, and cash flows for the ADC. See appendix H for income statement of ADC for the 5yrs projected. Table 5.2 Projected Revenues, Net Income, and Cash Flows (Rupees) Year 2010 2011 2012 2013 2014 Total Revenues 11,78,400 13,85,798 16,29,699 19,16,526 22,53,834 Net Income (84,940) 39,172 1,15,978 1,25,771 2,35,089 Cash Flows 66,860 1,68,652 2,26,441 2,79,528 3,66,110 5.3 Summary of Projected Balance Sheet ADC has the flexibility of financing its business through equity. It will not rely on any external debt. And also ADC will not have any credit policy with its customers and suppliers; accounts receivables and payables are therefore zero. See appendix L for the complete balance sheet for ADC for the 5years projected. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 38 MBA 992: Project Report Aparna Chandrakaladhar Reddy Table 5.3 Balance Sheet This doesn’t show the whole balance sheet – cash, inventories, payables, etc. Year 2009 2010 2011 2012 2013 Total Assets 7,53,120 8,87,278 9,85,520 10,75,737 12,78,803 Total Liabilities 0 0 0 0 0 Total Shareholder’s Equity 7,53,120 8,87,278 9,85,520 10,75,737 12,78,803 5.4 Risk Analysis 5.4.1 Sensitivity Analysis Critical variables for ADC are unit sales of saris and shirts. The business cannot survive without the sale of the products. It is only through sale of products that ADC will generate revenues. Prices are also important but drastic increase in prices will reduce the sales. The prices fixed for ADC are very appropriate. Prices will be increased based on new embroidery designs and work patterns but as such ADC will try to focus on increasing its sales. 5.4.2 Scenario Analysis Best Case Scenario In creating the best case scenario sales forecasts, ADC in year 1 will achieve 70% sales in saris and shirts and will go up to 75.2% sales in the 5th year. This will result in an internal rate of return of 79%. See appendix I for ADC’s best case scenario. Worst Case Scenario The worst case scenario was calculated with an average of 37% sales of saris and shirts in all the five years. This results in a negative net income every year with a negative internal rate of return of -7%. This scenario will result in the bankruptcy of ADC. This situation would be caused by Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 39 MBA 992: Project Report Aparna Chandrakaladhar Reddy not being able to sell the required number of saris and shirts. For this reason unit sales will become critically important for ADC. See appendix J for ADC’s worst case scenario. Scenario Analysis From the scenario analysis it is clearly evident that sales are needed for ADC’s success. If ADC cannot generate enough sales for its products it will result in bankruptcy. To avoid this risk, the marketing strategy and its implementation is vitally important for its success. 5.5 Dividend Policy ADC does not plan to have outside equity investors; therefore will not pay out dividends. 5.6 Economic Forecasts Inflation rate is expected to grow at 5% but economic trends will not affect the purchasing power of ADC’s customers because the products are not high value commodities but are day to day necessities for women. When they can afford food they can also afford clothes. 5.7 Ratio Analysis Table 5.4 Ratio Analysis Year 2010 2011 2012 2013 2014 Profitability Ratios: Gross Profit Margin 31.9% 33.2% 34.5% 35.8% 37% Net Profit Margin -7.2% 2.8% 7.1% 6.6% 10.4% Return on Total Assets -11.2% 4.4% 11.7% 11.7% 18.3% 1.56 1.56 1.65 1.78 1.76 Turnover Ratio: Total Asset Turnover Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 40 MBA 992: Project Report Aparna Chandrakaladhar Reddy 5.8 Break-Even Analysis The Break-Even was calculated by finding the unit sales of saris where ADC’s net income is zero. The break-even quantity for saris in the first year is 1,359 units which is achieving 75.5% sales of the total saris produced in the first year. See appendix K for ADC’s break even analysis. 5.9 Net Present Value Based on the base case income statement projections the net present value for this business is Rs 3, 05,956 (Three Lakhs, Five thousand, Nine hundred, and Fifty Six). 5.10 Internal Rate of Return Based on the base case income statement projections the internal rate of return for this business is 56%. 6.0 Conclusion ADC is a designer store which is set up to target women only. ADC’s shop environment, highly trained staff, extraordinary designs and fabulous colors will capture the woman who wants to enhance her looks and image. Women will also gain a feel at home experience while shopping. ADC’s designer clothes and store experience to customers will gain competitive advantage over its competition. With its advantage of being the women’s only designer store, ADC will dominate a large portion of the feminine market. This business plan shows that ADC is a feasible business and has huge potential in the area where it is established. Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 41 MBA 992: Project Report Aparna Chandrakaladhar Reddy Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 42 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix A-Shop location: Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 43 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix B-Process Flow Chart Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 44 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix C-Pictures of blocks, sari spread on table and finished products Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 45 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix D- Floor Plan Floor Plan Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 46 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix E-Unit Cost to make one sari (In Rupees) Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 47 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix F-Unit Cost to make one shirt (In Rupees) Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 48 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix G- Marketing Expenses for 5 yrs (In Rupees) Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 49 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix H- Financial Plan - Base Case (In Rupees) Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 50 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix I- Financial Plan- Best Case (In Rupees) Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 51 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix J- Financial Plan – Worst Case (In Rupees) Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 52 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix K- Financial Plan - Break Even (In Rupees) This shows BE in only the first year – what about remaining years? Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 53 MBA 992: Project Report Aparna Chandrakaladhar Reddy Appendix L- Balance Sheet projections (In Rupees) Balance sheet is incorrect – cash is not accumulating Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 54 MBA 992: Project Report Aparna Chandrakaladhar Reddy Works Cited 1. http://www.fabrics.net/cotton.asp 2. http://www.nyfashioncenterfabrics.com/cotton-fabric-info.html 3. http://www.utsavsarees.com/fashion/blockprinting.htm Edwards School of Business and The Wilson Centre for Entrepreneurial Excellence Page 55