Transforming Rehabilitation
Derek Quinn- Service Manager
NOMS
Staffordshire and West Midlands
Transforming Rehabilitation
• Transforming Rehabilitation launched in 2013 and
has introduced a new system for the management
and rehabilitation of offenders in the community
across England and Wales.
– Created a new National Probation Service (NPS)
– Opened up the market by creating 21 Community Rehabilitation
Companies to deliver to low and medium risk offenders
– Extended supervision for the under 12 months on release
– Creation of a Rehabilitation Activity Requirement
– A Through the Gate Resettlement Service
– Freedom for CRCs to design services they see as the most
effective way to reduce reoffending
– Incentive by a Payment by Results mechanism
– Contracts went live in February 2015
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The Integrated Contract Management Team
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21 Contracts nationally with 8 providers
Contracts are manage by the National Offender Management Service
Each Contract is managed separately
Reducing Reoffending Partnership – Staffordshire and West Midlands
and Derbyshire, Leicestershire, Nottinghamshire and Rutland
• EOS - Warwickshire and West Mercia
• Each contract is managed by an Integrated Contract Management
Teams (CMT) comprising Operational Contract Management (OCM)
and Commercial Contract Management (CCM).
• Supported by a multi functional team - Operational Assurance, Legal,
Estates, ICT and Finance
Staffordshire and West Midlands (SWM)
Contract Management Team
Andrea Torode- Deputy Director
South West and Midlands
Caroline Morrison-Senior Contract Manager (SWM)
Balvinder Naga- Service Manager (SWM)
Derek Quinn- Service Manager (SWM)
Helen Downing- Contract Support Officer (SWM)
The CMT Role
• Ensure Contract Compliance
• Day to day assurance on CRC operations
• Monitor performance
• Foster a partnership approach with the CRC
• Develop positive relationships with key stakeholders
• Facilitate dispute resolution
• Manage Contract Change
Ensuring Compliance
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Regular dip testing of data and case records
Regular meetings with CRC contract managers
Building a relationship with the NPS and Prisons
Visiting the delivery sites, observing the operations and collecting feedback
Assure the monthly data as part of the payment mechanism
Overseeing the mitigation of risk at the CRC level.
Building a detailed understanding of the contractual arrangements between the
contractor and each of its Subcontractors
Building a relationship with key external stakeholders and commissioners
Robust governance structure
Feed into the Operational Assurance Team - undertake in depth assurance
Governance
Service Management Group (SMG)
• Day-to-day management of the relationship between the CRC and the SCM.
Service Integration Group (SIG)
• Management of the interfaces between the CRC, the SCM, the NPS and the resettlement
prisons to enable the CRC to efficiently and effectively deliver its services.
Relationship Management Group (RMG)
• Responsible for contract management and overseeing the overall success of the
relationship between the CRC and the RSCM.
Change Protocol Group (CPG) – Local and National
• This group will discuss changes which are referred by the SMG. Once the changes are
agreed the CPG will provide an overview of them to the RMG.
Performance Management
• 17 Service Levels- the levers to effective offender
management and reducing reoffending.
• 4 Assurance Metrics- Ensuring quality in key areas.
https://www.gov.uk/government/publications/community-performance-quarterly-management-information-release
• Contractual outcomes, obligations and timelines-to
ensure an effective service is delivered.
• Reoffending Rates
Progress to Date
• CRC Contracts delivered by new owners from 1st February 2015
• Rehabilitation Activity Requirement and Post Sentence Supervision now
being delivered
• Through the Gate Services went live on 1st May 2015
• Phased development and implementation of the Target Operating Model
• Governance Structures in place and working well
Measuring Reducing Reoffending
This will depend on four elements;
• Cohorts
• Measures and Baselines
• Timings
Eligible Cohorts
Quarterly cohorts by CPA
Offenders can only start once in a cohort
Offenders eligible by risk, location, timing
Information from PNC and nDelius will be used.
• Offenders from nDelius on the PNC
• Offences from nDelius on the PNC.
Date from prison release or sentence date start
Measures and baselines
Binary
# reoffenders divided by # offenders
Frequency # reoffences divided by # reoffenders
OGRS4/G- estimation of binary measure
These equations will determine the baseline and
measure in each CPA.
Timings
Index date
PNC
update
Cohort
period
Follow up period
Waiting time
Analysis
Timings
1st Cohort Period- 1st Oct 2015- 1st Jan 2016
Follow-up period- One year counted from index date
1st Jan 2016-1st Jan 2017.
Waiting time-6 months after follow-up period to allow
reconvictions to go through courts.
Reoffence- Offence in the follow-up period. Convictions
in follow-up period + waiting time. 1st Jan 2017- Dec
2015.
Contact Details
• Caroline Morrison
• Balvinder Naga/Derek Quinn/Helen Downing
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NOMS
1st Floor, The Citedal
190 Corporation Street,
Birmingham
B46QD
07580907180 (Derek Quinn)